Role of Configuration Management in Network Management Network management ensures optimal network operation, maintenance, and administration through various activities and protocols. A key element is configuration management, which involves the detailed recording and updating of information related to an enterprise’s hardware and software, such as network addresses, firmware versions, and software configurations. This process is crucial for maintaining system organization, documentation, and […] Written by Srikanth Audina June 25, 2024June 25, 2024
5 Benefits of an IT Asset Disposition Plan Introduction: Understanding IT Asset Disposition (ITAD) IT asset disposition plan (ITAD) is the process of securely managing and disposing of outdated or unwanted IT equipment, such as computers, servers, and networking devices. It ensures that sensitive data is permanently erased, hardware is either recycled or repurposed, and disposal follows environmental regulations. A proper IT asset […] Written by Manish Mohan April 4, 2025April 11, 2025
How MSPs play an invaluable role in Professional Service Automation Professional Service Automation (PSA) is increasingly critical for fast-growing enterprises. PSA tools integrate various aspects of business management, including project management, resource allocation, and billing, into a cohesive system. This enables companies to automate their service delivery, enhancing performance and scalability. Moreover, PSA provides valuable data analytics and insights, aiding in informed decision-making and strategic […] Written by Chandana January 23, 2024January 23, 2024
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022February 18, 2025
Customer Service Improve and calculate customer retention rate An integral part of running a business is recognizing that even your most loyal customers will eventually leave if they think their needs are not being met. To keep your business thriving, you must focus on customer retention and improving your retention rate. This article covers some important tips to learn how to calculate your […] Written by Sanjay Parmar September 21, 2022December 30, 2024
Customer Service The importance of customer-focused culture Your customer’s expectations are higher than ever as they compare your business to other businesses offering an easy, fast, and personalized customer experience. Rather than just reaping the benefits of customer loyalty and competitive advantage in the past, you should also reap the benefits of being a customer-focused business. Company culture significantly impacts employee morale […] Written by Shwethashree September 21, 2022April 17, 2025
Customer Service Synonyms and Best Alternatives to “Happy to help” It is no secret that today’s customer service industry is one of the most challenging and demanding environments to work in. Day in and day out, customer service representatives are required to deal with demanding customers, handle complaints, and provide solutions to problems. It can be a thankless job at times, but it is also […] Written by Shafiq Muhammad September 21, 2022February 3, 2025
Asset Management Must-have Features in Software Checkout Solution Your business may succeed or fail depending on how well you choose your software checkout solution. After all, selling online allows you to reach a wider audience. It’s a laborious procedure to launch a business as it requires a lot of bravery, determination, passion, and drive. The next crucial step you must do as soon […] Written by Pon Vijaya Raghvan September 21, 2022December 30, 2024
Change Management Models Proven Change Management Models in 2025 In today’s rapidly evolving business ecosystem, it is more important than ever for organizations to have a solid change management strategy in place. While there are quite a few change management models in the industry, it is not always easy to pick the one that is right for your company. This article will explore the […] Written by Deepak Gupta September 21, 2022December 30, 2024
Inventory Management Spare Parts Inventory Management Best Practices Inventory management is one of the most important aspects of any business, and spare parts inventory management is no different. Spare parts management is the process of organizing, storing, and controlling spare parts and components inventory to ensure that they are available when needed and to avoid obsolescence. There are many factors to consider when […] Written by Ganesh N Kumar September 20, 2022April 30, 2025
Customer Success What is Customer Satisfaction and Importance We keep hearing the words customer experience and customer satisfaction. But what do they mean? Simply put, good customer experience leads to customer satisfaction and is one of the most important aspects of running a successful business. It is essential to understand what customers want and need from your business and then to provide a […] Written by Harshvardhan Thakur September 20, 2022December 30, 2024
Customer Service How to deliver consistently good customer service What is good customer service? Customer service is the field of providing service to customers before, during, and after a purchase or transaction. How you view a successful customer interaction depends on the customer service representative’s ability to adjust to the customer’s personality. A company that considers good customer service essential may spend more money […] Written by Harshvardhan Thakur September 20, 2022December 30, 2024
Asset Management What is Asset Control in 2025? What does asset control look like in the year 2025? It is a question that is on the minds of many people in the asset control industry. There are many factors that affect the future of asset control. Some of these factors include the advancement of technology, the changing geopolitical landscape, and the increasing global […] Written by Pon Vijaya Raghvan September 20, 2022December 30, 2024
Asset Management The Appropriate and Perfect Asset Tracking Stickers It’s crucial to maintain track of each asset when a company has a lot of equipment and assets. Asset tracking stickers or labels can help with this since it might be challenging to maintain track of each asset. The organization greatly benefits from keeping track of everything, and the asset tracking stickers help retain valuable […] Written by Ganesh N Kumar September 19, 2022December 30, 2024
Customer Service Omnichannel vs. Multi-channel: Key Differences in 2025 In the business world, customer service is key. Businesses need to have a well-run contact center to provide the best possible service to customers. There are two types of contact centers that enterprises can choose from – an omnichannel contact center or a multi-channel contact center. So, what’s the difference between the two? An omnichannel […] Written by Iranna B. Sollapur September 12, 2022December 30, 2024
Customer Support Customer Support Vs Customer Service in 2025: Explained A great customer experience mostly depends on customer service and customer support. When effectively implemented, they promote client loyalty and higher recurring income. Organizations must understand customer support and customer service to expand their business. By understanding both, you’ll be able to communicate job responsibilities more precisely to your staff, make wiser hiring decisions, decrease […] Written by Sanjiv Vaigankar September 12, 2022December 30, 2024
