PRAVEEN SINHA's articles

1. Good Reads
2. ITSM
3. Workflow Automation

How Workflow Automation Frees IT Admins to Maximize Their Potential

In modern business environments, IT administrators help support and maintain the overall technological infrastructure of organizations. With the rise of workflow automation in IT operations, there is a marked increase in productivity and operational performance.  Workflow automation in IT operations refers to the strategic application of technologies to carry out routine, complex tasks that traditionally […]

Written by PRAVEEN SINHA May 14, 2024May 14, 2024

1. Good Reads
2. ITOps
3. Network Monitoring System

Why VM Monitoring is a Game-Changer for Enterprises 

 Virtual Machines (VMs) enable enterprises to scale resources according to demand without the heavy investment in physical hardware. However, with great flexibility comes the need for vigilant oversight. This is why Virtual Machine Monitoring (VMM) makes sure that VMs operate at their peak performance, remain available, and are secured against potential threats.  Related blog: 5 […]

Written by PRAVEEN SINHA March 6, 2024March 6, 2024

1. AIOps
2. Good Reads
3. MSP

MSPs and AIOps: How to get the best of both worlds

MSPs and AIOps, how can we combine both to get the maximum positive result out of any situation? The IT ecosystem has undergone a major change in recent years. Cloud computing, distributed architectures, and a constant evolution of technologies have made it increasingly complex and dynamic. Human oversight alone is no longer sufficient to monitor, […]

Written by PRAVEEN SINHA January 29, 2024January 29, 2024

1. Cost Management
2. Helpdesk Software
3. Return on Investment

An Ultimate Guide to ROI of Helpdesk Solutions in 2024

Did you know that 88% of B2B customers expect personalized service similar to what they receive as consumers? Imagine having tools that meet and exceed these expectations while boosting business. Customers can choose their preferred communication channels in today’s interconnected digital ecosystem. A robust helpdesk solution recognizes diversity and offers a spectrum of options to […]

Written by PRAVEEN SINHA September 15, 2023January 22, 2024

1. AI
2. ITSM
3. Service Desk

Conversational AI Service Desk: The Future of ITSM

In Information Technology Service Management (ITSM), the service desk plays a pivotal role in ensuring smooth operations and providing crucial support. Historically, these desks were predominantly governed by human agents. However, recent technological advancements have led to a growing shift toward the implementation of conversational AI service desks. These AI-powered desks bring enhanced efficiency, quick […]

Written by PRAVEEN SINHA August 25, 2023January 22, 2024

1. Digital Employee Experience (DEX)
2. Video Blogs

Empower Your Workforce with Digital Employee Experience Management

As a key decision-maker of a growth-oriented organization, you always want to promote a collaborative work environment where employees are encouraged to work together, share ideas, and leverage each other’s strengths. Unfortunately, the Covid-19 pandemic has changed the way we work! With the rise of hybrid work and employees operating from a variety of devices […]

Written by PRAVEEN SINHA May 9, 2023January 22, 2024

1. SD WAN

What is SD-WAN

What is SD-WAN SD-WAN is software to help manage the WAN. It makes the management and operation of a WAN by decoupling the networking hardware from its control mechanism and making it more straightforward. SD-WAN is a transformative technology used to simplify IT infrastructure management through a virtual WAN architecture that securely connects users to […]

Written by PRAVEEN SINHA June 7, 2022July 4, 2023