PRAVEEN SINHA's articles Good Reads ITSM Self Service Portal ITSM vs ESM: Understanding the Key Differences IT Service Management and Enterprise Service Management are two approaches that help streamline operations and deliver services within organizations. ITSM focuses on managing IT services and ensuring technology supports business functions, while ESM extends these principles across the enterprise, enhancing service delivery in departments like HR and Finance. Both gain growing importance as modern businesses […] Written by PRAVEEN SINHA June 4, 2025June 4, 2025 Good Reads ITSM Workflow Automation How Workflow Automation Frees IT Admins to Maximize Their Potential In modern business environments, IT administrators help support and maintain the overall technological infrastructure of organizations. With the rise of workflow automation in IT operations, there is a marked increase in productivity and operational performance.  Workflow automation in IT operations refers to the strategic application of technologies to carry out routine, complex tasks that traditionally […] Written by PRAVEEN SINHA May 14, 2024March 20, 2025 Good Reads ITOps Network Monitoring System Why VM Monitoring is a Game-Changer for Enterprises  Virtual Machines (VMs) enable enterprises to scale resources according to demand without the heavy investment in physical hardware. However, with great flexibility comes the need for vigilant oversight. This is why Virtual Machine Monitoring (VMM) makes sure that VMs operate at their peak performance, remain available, and are secured against potential threats. Related blog: 5 […] Written by PRAVEEN SINHA March 6, 2024January 3, 2025 AIOps Good Reads MSP MSPs and AIOps: How to get the best of both worlds How can we combine MSPs and AI for Operations Management to get the maximum positive result? The IT ecosystem has undergone a major change in recent years. Cloud computing, distributed architectures, and a constant evolution of technologies have made it increasingly complex and dynamic. Human oversight alone can no longer monitor, manage, and troubleshoot this […] Written by PRAVEEN SINHA January 29, 2024April 14, 2025 Cost Management Helpdesk Software Return on Investment An Ultimate Guide to ROI of Helpdesk Solutions in 2025 Did you know that 88% of B2B customers expect personalized service similar to what they receive as consumers? Imagine having tools that meet and exceed these expectations while boosting business. Customers can choose their preferred communication channels in today’s interconnected digital ecosystem. A robust helpdesk solution recognizes diversity and offers a spectrum of options to […] Written by PRAVEEN SINHA September 15, 2023January 3, 2025 AI ITSM Service Desk Conversational AI Service Desk: The Future of ITSM In Information Technology Service Management (ITSM), the service desk plays a pivotal role in ensuring smooth operations and providing crucial support. Historically, these desks were predominantly governed by human agents. However, recent technological advancements have led to a growing shift toward the implementation of conversational AI service desks. These AI-powered desks bring enhanced efficiency, quick […] Written by PRAVEEN SINHA August 25, 2023January 22, 2024 SD WAN What is SD-WAN What is SD-WAN SD-WAN is software to help manage the WAN. It makes the management and operation of a WAN by decoupling the networking hardware from its control mechanism and making it more straightforward. SD-WAN is a transformative technology used to simplify IT infrastructure management through a virtual WAN architecture that securely connects users to […] Written by PRAVEEN SINHA June 7, 2022December 30, 2024
Good Reads ITSM Self Service Portal ITSM vs ESM: Understanding the Key Differences IT Service Management and Enterprise Service Management are two approaches that help streamline operations and deliver services within organizations. ITSM focuses on managing IT services and ensuring technology supports business functions, while ESM extends these principles across the enterprise, enhancing service delivery in departments like HR and Finance. Both gain growing importance as modern businesses […] Written by PRAVEEN SINHA June 4, 2025June 4, 2025
Good Reads ITSM Workflow Automation How Workflow Automation Frees IT Admins to Maximize Their Potential In modern business environments, IT administrators help support and maintain the overall technological infrastructure of organizations. With the rise of workflow automation in IT operations, there is a marked increase in productivity and operational performance.  Workflow automation in IT operations refers to the strategic application of technologies to carry out routine, complex tasks that traditionally […] Written by PRAVEEN SINHA May 14, 2024March 20, 2025
Good Reads ITOps Network Monitoring System Why VM Monitoring is a Game-Changer for Enterprises  Virtual Machines (VMs) enable enterprises to scale resources according to demand without the heavy investment in physical hardware. However, with great flexibility comes the need for vigilant oversight. This is why Virtual Machine Monitoring (VMM) makes sure that VMs operate at their peak performance, remain available, and are secured against potential threats. Related blog: 5 […] Written by PRAVEEN SINHA March 6, 2024January 3, 2025
AIOps Good Reads MSP MSPs and AIOps: How to get the best of both worlds How can we combine MSPs and AI for Operations Management to get the maximum positive result? The IT ecosystem has undergone a major change in recent years. Cloud computing, distributed architectures, and a constant evolution of technologies have made it increasingly complex and dynamic. Human oversight alone can no longer monitor, manage, and troubleshoot this […] Written by PRAVEEN SINHA January 29, 2024April 14, 2025
Cost Management Helpdesk Software Return on Investment An Ultimate Guide to ROI of Helpdesk Solutions in 2025 Did you know that 88% of B2B customers expect personalized service similar to what they receive as consumers? Imagine having tools that meet and exceed these expectations while boosting business. Customers can choose their preferred communication channels in today’s interconnected digital ecosystem. A robust helpdesk solution recognizes diversity and offers a spectrum of options to […] Written by PRAVEEN SINHA September 15, 2023January 3, 2025
AI ITSM Service Desk Conversational AI Service Desk: The Future of ITSM In Information Technology Service Management (ITSM), the service desk plays a pivotal role in ensuring smooth operations and providing crucial support. Historically, these desks were predominantly governed by human agents. However, recent technological advancements have led to a growing shift toward the implementation of conversational AI service desks. These AI-powered desks bring enhanced efficiency, quick […] Written by PRAVEEN SINHA August 25, 2023January 22, 2024
SD WAN What is SD-WAN What is SD-WAN SD-WAN is software to help manage the WAN. It makes the management and operation of a WAN by decoupling the networking hardware from its control mechanism and making it more straightforward. SD-WAN is a transformative technology used to simplify IT infrastructure management through a virtual WAN architecture that securely connects users to […] Written by PRAVEEN SINHA June 7, 2022December 30, 2024
