Software Asset Management system for Modern Businesses Managing software has become one of the most pressing challenges for modern organizations. Licenses span SaaS subscriptions, on-premise tools, and hybrid deployments, each carrying costs and compliance risks. Without structured oversight, audits turn into costly disruptions and budgets bleed through unused applications. This is why asset management software for small business and enterprise platforms alike […] Written by Sudhakar Aruchamy September 30, 2025September 30, 2025
Helpdesk Redefined: Beyond Tech Glitches to Customer Delight and Happiness The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard. A recent market […] Written by Mohitakshi Agrawal April 5, 2024July 4, 2025
How Gen-AI based agents simplify the lives of IT admins IT administrators shoulder numerous responsibilities to ensure the smooth operation of technology infrastructures. These include managing networks, data security, and system updates. However, the complexity of modern IT environments often overwhelms these tasks due to the sheer volume of work, presenting a huge challenge. Gen-AI offers a transformative solution by streamlining these processes and significantly […] Written by Deepak Gupta June 20, 2024September 30, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022June 24, 2026
Helpdesk Software Customer Support ITSM Service Desk Best Practices You Should Know in 2025 Service desks are the backbone of any successful enterprise. They are responsible for ensuring that any customer requests or issues are addressed promptly and effectively. In this article, we’ll look at some service desk best practices you should be aware of in 2025. From automating processes to improving communication to investing in the right technology, […] Written by Deepak Gupta January 19, 2023July 9, 2025
Asset Management Asset Tracking Challenges and Trends of Asset Management in Energy Sector As the renewable energy market continues to grow, companies need to invest in the long-term health of their green assets to keep them operational, generating new, cleaner energy. According to the allied market research, the global energy asset management market size was valued at $4.3 billion in 2021 and is projected to reach $12.4 billion by […] Written by Soumya Nandhakumar January 19, 2023July 14, 2025
Customer Service Service Desk Customize Service Desk Experience in Jira Service Management In today’s digital world, it is becoming increasingly important for organizations to provide an effective customer service experience. The ability to customize the service desk experience in Jira Service Management is critical for any organization looking to create a customer-centric service experience. This article will provide an overview of how Jira Service Management can be […] Written by Mohitakshi Agrawal January 19, 2023June 24, 2026
ITOps A Beginner’s Guide to IT Operations Management Tools Operations management is fundamental to a successful enterprise. A company can only produce products and deliver services to meet customer needs and enhance customer satisfaction with effective operations. An operations management lifecycle includes tools and technology, basic principles, best practices, and all the elements of an operations strategy. An operations manager must be able to […] Written by Arun Prasath R January 19, 2023July 21, 2025
ITOps What is the Role of IT in Operations Management? Whether you are a growing startup optimizing your supply chain or a multinational corporation improving cross-team collaboration and project management, understanding the role of operation management is crucial. Information technology (IT) supports this role by creating lean and efficient business operations. By automating specific tasks, IT enhances the role of operation management by accelerating workflow […] Written by Mohitakshi Agrawal January 19, 2023April 11, 2025
Network Monitoring System What is a NMS? A Network Monitoring System (NMS) is an indispensable tool for IT personnel and network administrators to manage, monitor, and fix critical issues that may arise on a sophisticated computer network. It provides clear visibility into the current state of one’s network environment, allowing administrators to take appropriate actions whenever necessary. An NMS constantly monitors a […] Written by Ganesh N Kumar January 19, 2023July 7, 2025
Self Service Portal What Is a Self-Service Portal? A self-service portal is a digital platform, accessible through a website or application, that allows individuals to access information, find solutions to problems, and receive assistance without needing to communicate with support, IT, or HR representatives. This type of portal is commonly used to serve customers but can also be utilized by internal employees within […] Written by Soumya Nandhakumar January 18, 2023July 9, 2025
ITOps Cost Management How to optimize your ITOPs expenses during a financial crisis If you’ve been keeping an ear to the ground recently, you may have heard alarm bells regarding the next recession. But unfortunately, the signs indicate that another financial storm may be brewing. Recently, Bloomberg reported that the global yield curve has been inverting for the first time in at least two decades – signalling that […] Written by Arun Prasath R January 11, 2023July 9, 2025
Customer Service Customer Support Essential Customer Service Statistics for 2025 What do customers really want? This is the question that all businesses, big or small, must answer. After all, without customers, there would be no business. Understanding what drives customer behavior and how to give them the best possible experience is essential. This article will explore the top service statistics of customers for 2025. Understanding […] Written by Harshvardhan Thakur December 27, 2022April 17, 2025
Customer Service Customer Support How Leading Brands Set the Bar for Customer Service in 2026 Most things about a brand can be copied. Pricing can be matched overnight. Products get replicated within months. What doesn’t transfer is the institutional habit of treating customers well, and in 2026, that gap has gotten harder to hide. According to SurveyMonkey’s 2025 CX study, 84% of consumers say a positive customer support experience substantially shapes their overall perception of a company. AmplifAI’s […] Written by Harshvardhan Thakur December 27, 2022June 11, 2026
Asset Management Solar Asset Management: The Complete Guide in 2026 In the past decade, solar photovoltaic (PV) systems have increased worldwide. The rise of PV is attributable to many factors, most notably the dramatic decrease in the cost of solar PV modules. Increasing the number of PV systems requires effective solar asset management (SAM). SAM is a relatively new field that encompasses all aspects of […] Written by Soumya Nandhakumar December 27, 2022February 12, 2026
Customer Survey Customer Service How to Create Customer Surveys: Steps and Importance Customer surveys are an essential part of any business. They can help you gather feedback about your products or services. They also help you understand what your customers want and improve your overall customer service. Creating a customer survey can be daunting, but it does not have to be. In this article, we will walk […] Written by Mohitakshi Agrawal December 27, 2022December 30, 2024
