Best practices for effective customer feedback management Customer feedback management (CFM) collects, analyzes, and responds to customer feedback. It is a crucial part of customer experience management and helps businesses to improve their products, services, and overall customer experience. There are many different ways to collect customer feedback, including surveys, customer interviews, focus groups, and customer comment cards. Once feedback is collected, […] Written by Harshvardhan Thakur November 17, 2022July 14, 2025
Impact of new-age IT admins on the helpdesk ecosystem The IT helpdesk has traditionally been the cornerstone of organizational support, tasked primarily with resolving technical issues and maintaining the robustness of IT infrastructure. These helpdesk ecosystems have long been characterized by their reactive nature, focusing on troubleshooting and resolving immediate IT problems as they arise. Traditionally, IT administrators played a central role in this […] Written by Satish Kumar June 3, 2024July 7, 2025
Asset Management vs. Configuration Management: What’s the Difference and Why It Matters in IT Operations In today’s dynamic IT landscape, operations have become increasingly complex, with businesses managing diverse systems, devices, and services. Efficient control over these resources is critical, and that’s where the difference between asset and configuration management becomes essential. While IT asset management tracks physical and digital assets across their lifecycle, configuration management focuses on the relationships […] Written by PRAVEEN SINHA July 2, 2025July 7, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Asset Management ITOps Remote Asset Monitoring All You Need to Know About Telecom Asset Management Software As a telecom business operator, you may be under significant pressure to sustain revenue growth and profitability while delivering new digital services. At the same time, maintaining an accurate view of your telecom infrastructure, assets, and equipment in multiple networks and territories also places many telecom operators at a crossroads. This is where telecom asset […] Written by Chandana November 16, 2022September 30, 2025
Asset Management A Complete Guide to Asset Management for Small Business Asset Management for small businesses is more than tracking and maintaining assets—it’s about ensuring that resources are available when needed to maximize efficiency and profitability. Small businesses often face asset management challenges, such as limited budgets, unexpected maintenance costs, and adapting to industry changes. A strategic approach to asset management helps optimize asset utilization, reduce […] Written by Vinutha November 16, 2022July 11, 2025
Asset Management Fixed Asset Management A Guide on Hospital Asset Management System 2025 If you manage a hospital, you know the importance of keeping track of your assets. From medical equipment to linens, you need to know what you have, where it is located, and how to get it when you need it. That’s where a hospital asset management system comes in. A hospital asset management system is […] Written by Chandana November 16, 2022August 18, 2025
Asset Management Editor's choice Infraon Assets Benefits of Healthcare Asset Tracking in 2025 The use of technology in modern healthcare has greatly improved people’s lives. More than 1800 different types of medical devices are thought to be in use, according to data from the National Center for Biomedical Information. Asset tracking in the healthcare industry is evolving. Through 2024, the cutting-edge tools that allowed hospitals to track the […] Written by Ganesh Prabhakaran S November 16, 2022July 7, 2025
Asset Management Fixed Asset Management Manage art gallery with asset management software An art gallery is a place where artists can showcase their work and sell their pieces. Asset management software can help gallery owners manage their inventory, keep track of sales, and track customer information. This type of software can also help with scheduling exhibitions and managing artist submissions. Any art gallery worth its salt has […] Written by Manish Mohan November 16, 2022July 9, 2025
Featured Change Management Models Channel sales Content Management vs. Knowledge Management 2025 Content management and knowledge management may seem like interchangeable terms and are often used as such. However, there are noticeable differences. Simply put, knowledge is more about gathering information and building a knowledge base and is more abstract. It is the know-how that resides in an organization. On the other hand, content in a business […] Written by Soumya Nandhakumar November 16, 2022July 14, 2025
Asset Management Warehouse Asset Tracking System: Organizes Your Assets in Seconds Are you experiencing difficulties in locating a specific asset in your warehouse? Whether it be boxes, containers, or individual items, having visibility to all your assets is necessary for a productive and compliant warehouse. But, keeping track of all of those individual parts can be challenging, especially if your warehouse needs to manage thousands of […] Written by Samaresh Mandal November 15, 2022March 20, 2025
Asset Management The Importance of IT Asset Management in the Education Sector Importance of IT Asset Management is increasingly recognized across the education sector. All educational institutions, from elementary schools to technical colleges, from medical schools to law schools, must manage and maintain their records and keep them current on all their inventory and fixed assets. Due to the stakeholders involved, public schools, private schools, and institutions […] Written by Rohit Garg November 13, 2022April 16, 2025
Asset Management Top Asset Tracking Methods in 2025 The issue of losing assets affects everyone. For many firms, it’s also expensive because missing goods and equipment translate into missed sales. Asset tracking can help with this. The issue is that it can be challenging to select the best asset tracking system. You must make the most of every asset because doing so will […] Written by Soumya Nandhakumar November 6, 2022July 11, 2025
Asset Management Best Asset Management in Work Order Tracking For 2025 Many businesses lose productivity because of failing to track work orders. In order to maintain constant efficiency, work order tracking is crucial for companies. Asset management software can be helpful for effective work order administration. The work order supervisors, managers, directors, and decision-makers can all benefit significantly from it. Service requests and work orders can […] Written by Pon Vijaya Raghvan November 6, 2022July 11, 2025
Asset Management What are the Best Practices to Improve the Incident Management Process? What is Incident Management? DevOps and IT Operation teams employ the incident management process to respond to an unanticipated event or service outage and return the service to operational status. In the ITIL framework, it is a mechanism that links end-users and the IT department for more effective incident response. A robust incident management system […] Written by Samaresh Mandal October 28, 2022July 4, 2025
Asset Management SaaS Based Asset Management: 5 Main Reasons why Asset Managers choose it SaaS-based asset management is becoming essential for businesses aiming to optimize resources and improve operational efficiency. In today’s fiercely competitive environment, companies strive to enhance productivity while keeping overhead costs low and profit margins strong. To scale dynamically with changing demand, organizations are turning to cloud architecture and Software-as-a-Service (SaaS) solutions that provide the global […] Written by Muddada Shyam Sunder October 28, 2022July 4, 2025
