Network Asset Management: The Complete Guide to Discovering, Tracking and Optimizing Every IT Asset Network asset management gives IT teams a clear record of the devices, systems, software, services, and dependencies connected across the business. That record matters because network environments now stretch across offices, data centers, cloud platforms, remote users, and third-party services. When teams lack visibility, they spend longer locating assets, tracing incidents, validating ownership, and proving […] Written by satishkumar July 23, 2026July 23, 2026
How SAM Tools Help in Software Audit Preparedness Maintaining compliance with software licenses in an organization is crucial to avoid fines, reputational risks, and operational distractions. That is where Software Asset Management (SAM) tools come in. These software tools streamline tracking and reporting, smooth out the auditing process, and help organizations stay compliant with IT audits. In this article, we will explore how […] Written by Deepak Gupta December 2, 2025January 8, 2026
Six Signs You Must Leverage a New RMM Tool as an MSP A Remote monitoring and management (RMM) tool forms the backbone of modern managed service providers (MSPs). The Best RMM tool gives MSP technicians valuable capabilities to oversee client IT infrastructure efficiently, ensuring smooth operations, proactive issue resolution, and robust security. Importance of RMM Tools for MSPs RMM tools streamline MSP workflows, providing real-time insights into […] Written by Soumya Nandhakumar March 26, 2024July 4, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022June 24, 2026
ITOps Cost Management Strategies for effective IT Cost Optimization In the race to drive rapid digital transformation, many companies fall into the trick of increasing their IT spending while underutilizing their existing investments. Although implementing the right technology can reduce costs, what happens when it’s time to evaluate how much your company is spending on information technology? If you feel that your IT budget […] Written by Soumya Nandhakumar February 20, 2023July 5, 2024
ITOps Customer Service SaaS Why SaaS equilibrium is crucial to surviving the recession At this point, there’s no dilly-dallying about what’s coming. If you’ve noticed, LinkedIn feeds seem full of confusion and distress. Experts say they predicted it. Companies are close to pushing the panic button. So, let’s talk about the current recession. More importantly, let’s discuss how your company’s relationship with SaaS tools could be a make-or-break […] Written by Arun Prasath R February 9, 2023January 3, 2025
Server Management What is Server Management? Everything Need to Know What is Server Management? Server management includes all the monitoring and maintenance necessary to keep your server running reliably and optimally. Server management also includes managing hardware, software, security, and backups. The main goals of server management are: Server Management Basics Servers are equipped with cooling systems and thermometers, making it easy to manage them […] Written by Soumya Nandhakumar February 7, 2023July 15, 2026
Remote Access Secure Remote Access Software: Everything You Need to Know What is Remote Access Software? Remote desktop software, also known as remote access applications or remote access software, allows you to remotely access and work on any computer from a remote location. Remote access applications are very useful in many situations, such as executing codes, troubleshooting computer problems, and managing your office network remotely from […] Written by Soumya Nandhakumar February 3, 2023July 2, 2026
API Monitoring What is API Monitoring? A Complete Guide What is API Monitoring? API monitoring is a holistic approach to monitoring the availability, responsiveness, and performance of application programming interfaces (APIs). It helps identify application failures, dependent services or website failures, and outages or poor performance of API calls. How does API monitoring work? API monitoring uses a remote computer to send requests to […] Written by Soumya Nandhakumar February 3, 2023July 4, 2025
Customer Service Service Desk What is Service Catalog? Everything you need to know. What is a service catalog? A service catalog is a detailed description of the IT services that a company provides to its customers. It shows how services, assets, and business results are linked. It also displays the need for a service and how the service provider will meet that need. It contains. Benefits of Service […] Written by Soumya Nandhakumar February 1, 2023July 4, 2025
ITSM IT Service Management Software What is IT Service Management Software? ITSM, or IT Service Management, is a holistic approach to managing and delivering technology-based services to an organization. It involves various aspects such as planning, designing, building, deploying, maintaining, and improving IT services to meet the needs of both internal and external stakeholders. The goal of ITSM is to […] Written by Deepak Gupta January 31, 2023July 4, 2025
Hardware Inventory Management Asset Management Hardware Inventory Management – A Complete Guide What is hardware inventory management? Hardware inventory management is tracking and managing the physical assets and equipment used in an organization. It involves identifying, counting, and maintaining records of all hardware items, such as computers, servers, tools, and other equipment. This includes monitoring the location, quantity, and status of each item, as well as keeping […] Written by Soumya Nandhakumar January 30, 2023July 4, 2025
Problem Management What is Problem Management? All you Need to Know What is problem management? Problem management is a systematic process of identifying and resolving incidents in IT services. As a core component of ITSM frameworks, problem management acts as the foundation for an effective incident resolution strategy by providing a structure to define, identify and analyze patterns in incidents in order to discover their root […] Written by Mohitakshi Agrawal January 26, 2023July 7, 2025
ITOps 5 technology trends that ITOps managers and leaders should watch out for in 2025 It’s that time of the year again, folks. Everyone’s gazing at the crystal ball, hoping for a fairly accurate preview of things to look out for in 2025. The ITOps managers could definitely use one, as it seems to be trapped in a self-fulfilling prophecy of innovation. There’s so much happening that it’s gradually becoming […] Written by Arun Prasath R January 26, 2023July 7, 2025
ITOps IT Operations Best Practices for Building Reliable and High-Performing IT Teams What Are IT Operations Best Practices? IT operations best practices are the proven frameworks, processes, and strategies that help IT teams deliver stable, secure, and efficient technology services. These practices cover incident management, asset tracking, monitoring, compliance, and more. The goal is to keep systems running while supporting business growth. IT operations vs. IT operations […] Written by Sudhakar Aruchamy January 25, 2023May 7, 2026
ITOps The Insider’s Guide to IT Operations Management Tools Lately, the ITOps movement has gained much traction, and for the right reason. This software development and delivery technique transforms how organizations offer value to their employees and customers. Effective operations management is crucial when dealing with people, processes, technology, materials, and machines. Related article: An Ultimate Guide to Network Performance Monitoring (NPM) If you […] Written by Deepak Kumar S January 25, 2023April 11, 2025
