ITOM Explained: Modern IT Operations Management Trends What Is IT Operations Management (ITOM)? IT Operations Management guides how organizations run, track, and support their infrastructure across cloud-native and hybrid environments. Teams use ITOM to maintain stable services, govern assets, and align operations with long-term performance goals. Through structured monitoring, discovery, observability, and workflow automation, IT Operations Management creates a dependable path for scaling digital ecosystems with confidence. IT […] Written by Deepak Kumar S December 19, 2025December 19, 2025
Why IT admins prefer using all-in-one products to drive IT excellence Enterprises across various sectors are increasingly finding value in the SaaS ecosystems, rapidly integrating solutions such as ERP, HRMS, and CRM into their operations. These applications, developed by numerous OEMs, are crafted to address distinct elements of an enterprise’s technology needs. Some vendors specialize in creating targeted, best-in-class products dedicated to optimizing specific functions within […] Written by Deepak Kumar S May 11, 2024July 4, 2025
How IT admins can use Gen AI to manage IT service requests In today’s technology-driven organizations, IT administrators face an ever-growing volume of IT service requests ranging from routine troubleshooting to complex system integrations. As the backbone of operational efficiency, they are continually searching for methods to streamline workflows and improve response times without affecting the service quality. Enter Generative AI is a transformative tool that has […] Written by Sudhakar Aruchamy June 19, 2024June 19, 2024
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Customer Service Customer Support Best Customer Service Companies in 2025 Customer service is an integral part of running any business. Every customer is deserving of excellent service and attention. When you instill this attitude in your employees and leadership, great things can happen. Staff will feel empowered to make decisions with a conscience, and they will learn how to serve their customers’ best interests. The […] Written by Harshvardhan Thakur December 27, 2022April 17, 2025
Asset Management Solar Asset Management: The Complete Guide in 2026 In the past decade, solar photovoltaic (PV) systems have increased worldwide. The rise of PV is attributable to many factors, most notably the dramatic decrease in the cost of solar PV modules. Increasing the number of PV systems requires effective solar asset management (SAM). SAM is a relatively new field that encompasses all aspects of […] Written by Soumya Nandhakumar December 27, 2022February 12, 2026
Customer Survey Customer Service How to Create Customer Surveys: Steps and Importance Customer surveys are an essential part of any business. They can help you gather feedback about your products or services. They also help you understand what your customers want and improve your overall customer service. Creating a customer survey can be daunting, but it does not have to be. In this article, we will walk […] Written by Mohitakshi Agrawal December 27, 2022December 30, 2024
ITOps Network Configuration Management Key Importance of Network Configuration Management Whether you’re running an enterprise in the IT, banking, or manufacturing sector or an insurance provider, your IT teams need to handle your network connections effectively. Otherwise, you may lose track of connected devices, device configurations and an accurate picture of the device connections. Without an up-to-date record of device configurations, your teams will be […] Written by Deepak Gupta December 27, 2022May 25, 2023
CMMS Solutions Common CMMS Software Mistakes in implementation Technology developments over the previous few decades have fundamentally altered the maintenance and dependability sector. Businesses have substantially invested in automation and technology to decrease employee overhead, enhance product quality, and boost safety. However, implementing CMMS software requires a considerable amount of time and money. Utilizing a CMMS to manage your maintenance operations creates visibility. […] Written by Mohitakshi Agrawal December 27, 2022April 17, 2025
ITOps Network Performance Monitor Solar Winds Best Alternative – Network Performance Monitoring Networks are at the core of any company. Even in small or medium-sized businesses, lost productivity because of a network outage can lead to significant financial loss. To help combat this issue, network monitoring solutions enable companies to proactively predict possible outages and resolve any network issues. Network performance monitoring (NPM) helps to keep the […] Written by Ganesh N Kumar December 27, 2022May 25, 2023
ITOps Network Fault Management and Monitoring: Definition, Benefits, and Guide Can companies afford to have network breakdowns or downtime in this digital-first era? No, they can’t. With digital transformation taking place across industries and increasing expectations to stay connected wherever you are, companies need to up their game and ensure they provide uninterrupted network services and high performance. Therefore, understanding network fault management and monitoring […] Written by Deepak Kumar S December 26, 2022September 30, 2025
Good Reads Solutions Best Practices and Processes to Organize Your Work Orders Most enterprises have a lot of equipment and assets that require routine maintenance, if it is done over time, asset performance starts to decline, and asset breakdown risks rise. The work order process is necessary for maintenance since accurate tracking of the work is very important. It takes a lot of work to process, prioritize, […] Written by Soumya Nandhakumar December 26, 2022November 20, 2024
Asset Management Good Reads What is the difference between availability and reliability? Ensuring uninterrupted access is a key consideration when investing in IT services. However, achieving this level of performance in enterprise IT can be challenging. Businesses must define the service levels required to support seamless operations and minimize the impact of IT disruptions on business continuity. Two metrics in this evaluation are reliability vs availability. While […] Written by Ganesh N Kumar December 26, 2022September 12, 2025
ITOps Network Performance Monitor An Ultimate Guide to Network Performance Monitoring (NPM) When you think about improving visibility into your IT environment, monitoring applications and the other infrastructure that hosts them might be the first thing that comes to mind. Although infrastructure and application monitoring are two essential components of an overall monitoring strategy, network monitoring, and network performance are equally vital—and often easier to overlook. If […] Written by Deepak Kumar S December 26, 2022July 9, 2025
Asset Management Barcode Asset Management How Does Barcode Work in the Present Day? Barcodes are essential for businesses in the delivery and tracking of goods. They can also control inventory since a barcode can count the stored items. The barcode is used in various companies, including healthcare and grocery stores, to identify products and categorize unique patient IDs. Without the barcode, purchasing would undoubtedly be much more challenging. […] Written by Ganesh N Kumar December 26, 2022September 5, 2024
AIOps How Is AIOps Transforming the Future of IT Operations? Did you know that Artificial Intelligence began as an experimental program? However, as global spending on Artificial Intelligence stood at over $118 billion in 2022 and continues to grow, it’s become apparent that this is one experiment that’s here to stay and will completely transform the way business and IT operations are undertaken. Related article: […] Written by Arun Prasath R December 7, 2022April 11, 2025