Click, Be Happy, and Self-Serve: Customer Experience in 2025 The shift towards self-service indicates a broader desire for controllable technology interactions. Modern customers prefer it as they get instant gratification and autonomy. Rather than waiting in phone queues or for email responses, self-service options give them immediate access to information. Moreover, the immediacy with which information can be accessed has transformed their behaviors. So, they […] Written by Arun Prasath R November 9, 2023February 18, 2025
How to Know When You’ve Outgrown Your Asset Management Solution Managing assets, whether physical equipment, digital files, or operational resources, demands a powerful system to track, maintain, and optimize their use. An asset management solution serves as a foundation for keeping operations running smoothly, providing visibility into resource allocation and performance. However, as businesses expand, an outdated or inadequate asset management solution can hinder progress, […] Written by Soumya Nandhakumar May 21, 2025February 12, 2026
Why IT admins prefer using all-in-one products to drive IT excellence Enterprises across various sectors are increasingly finding value in the SaaS ecosystems, rapidly integrating solutions such as ERP, HRMS, and CRM into their operations. These applications, developed by numerous OEMs, are crafted to address distinct elements of an enterprise’s technology needs. Some vendors specialize in creating targeted, best-in-class products dedicated to optimizing specific functions within […] Written by Deepak Kumar S May 11, 2024July 4, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022June 24, 2026
Self Service Portal The Future of IT Self-Service Conversational Bots In the modern digital world, technology is advancing at a rapid rate. Businesses and organizations are constantly looking for ways to improve their customer service, reduce costs, and increase efficiency. One of the most exciting new developments in the IT industry is the use of conversational bots, also known as chatbots. These bots are capable […] Written by Ganesh N Kumar February 20, 2023July 9, 2025
ITOps Cost Management Strategies for effective IT Cost Optimization In the race to drive rapid digital transformation, many companies fall into the trick of increasing their IT spending while underutilizing their existing investments. Although implementing the right technology can reduce costs, what happens when it’s time to evaluate how much your company is spending on information technology? If you feel that your IT budget […] Written by Soumya Nandhakumar February 20, 2023July 5, 2024
ITOps Customer Service SaaS Why SaaS equilibrium is crucial to surviving the recession At this point, there’s no dilly-dallying about what’s coming. If you’ve noticed, LinkedIn feeds seem full of confusion and distress. Experts say they predicted it. Companies are close to pushing the panic button. So, let’s talk about the current recession. More importantly, let’s discuss how your company’s relationship with SaaS tools could be a make-or-break […] Written by Arun Prasath R February 9, 2023January 3, 2025
Server Management What is Server Management? Everything Need to Know What is Server Management? Server management includes all the monitoring and maintenance necessary to keep your server running reliably and optimally. Server management also includes managing hardware, software, security, and backups. The main goals of server management are: Server Management Basics Servers are equipped with cooling systems and thermometers, making it easy to manage them […] Written by Soumya Nandhakumar February 7, 2023July 15, 2026
Remote Access Secure Remote Access Software: Everything You Need to Know What is Remote Access Software? Remote desktop software, also known as remote access applications or remote access software, allows you to remotely access and work on any computer from a remote location. Remote access applications are very useful in many situations, such as executing codes, troubleshooting computer problems, and managing your office network remotely from […] Written by Soumya Nandhakumar February 3, 2023July 2, 2026
API Monitoring What is API Monitoring? A Complete Guide What is API Monitoring? API monitoring is a holistic approach to monitoring the availability, responsiveness, and performance of application programming interfaces (APIs). It helps identify application failures, dependent services or website failures, and outages or poor performance of API calls. How does API monitoring work? API monitoring uses a remote computer to send requests to […] Written by Soumya Nandhakumar February 3, 2023July 4, 2025
Customer Service Service Desk What is Service Catalog? Everything you need to know. What is a service catalog? A service catalog is a detailed description of the IT services that a company provides to its customers. It shows how services, assets, and business results are linked. It also displays the need for a service and how the service provider will meet that need. It contains. Benefits of Service […] Written by Soumya Nandhakumar February 1, 2023July 4, 2025
ITSM IT Service Management Software What is IT Service Management Software? ITSM, or IT Service Management, is a holistic approach to managing and delivering technology-based services to an organization. It involves various aspects such as planning, designing, building, deploying, maintaining, and improving IT services to meet the needs of both internal and external stakeholders. The goal of ITSM is to […] Written by Deepak Gupta January 31, 2023July 4, 2025
Hardware Inventory Management Asset Management Hardware Inventory Management – A Complete Guide What is hardware inventory management? Hardware inventory management is tracking and managing the physical assets and equipment used in an organization. It involves identifying, counting, and maintaining records of all hardware items, such as computers, servers, tools, and other equipment. This includes monitoring the location, quantity, and status of each item, as well as keeping […] Written by Soumya Nandhakumar January 30, 2023July 4, 2025
Problem Management What is Problem Management? All you Need to Know What is problem management? Problem management is a systematic process of identifying and resolving incidents in IT services. As a core component of ITSM frameworks, problem management acts as the foundation for an effective incident resolution strategy by providing a structure to define, identify and analyze patterns in incidents in order to discover their root […] Written by Mohitakshi Agrawal January 26, 2023July 7, 2025
ITOps 5 technology trends that ITOps managers and leaders should watch out for in 2025 It’s that time of the year again, folks. Everyone’s gazing at the crystal ball, hoping for a fairly accurate preview of things to look out for in 2025. The ITOps managers could definitely use one, as it seems to be trapped in a self-fulfilling prophecy of innovation. There’s so much happening that it’s gradually becoming […] Written by Arun Prasath R January 26, 2023July 7, 2025
ITOps IT Operations Best Practices for Building Reliable and High-Performing IT Teams What Are IT Operations Best Practices? IT operations best practices are the proven frameworks, processes, and strategies that help IT teams deliver stable, secure, and efficient technology services. These practices cover incident management, asset tracking, monitoring, compliance, and more. The goal is to keep systems running while supporting business growth. IT operations vs. IT operations […] Written by Sudhakar Aruchamy January 25, 2023May 7, 2026
