Importance of access point monitoring in 2025 The evolution of access point monitoring reflects the broader trajectory of technological advancement and changing security paradigms within IT environments. Initially, access point monitoring was a relatively straightforward process focused on securing physical entry points and logging basic user activities within systems. In these early stages, the emphasis was on controlling access to physical assets […] Written by Sudhakar Aruchamy May 12, 2024January 6, 2025
Why IT admins prefer using all-in-one products to drive IT excellence Enterprises across various sectors are increasingly finding value in the SaaS ecosystems, rapidly integrating solutions such as ERP, HRMS, and CRM into their operations. These applications, developed by numerous OEMs, are crafted to address distinct elements of an enterprise’s technology needs. Some vendors specialize in creating targeted, best-in-class products dedicated to optimizing specific functions within […] Written by Deepak Kumar S May 11, 2024July 4, 2025
How MSPs are Using AI and Automation to Enhance IT Management Managed Service Providers (MSPs) have traditionally assisted clients in managing IT systems through manual processes and conventional technology. The approach often involved time-intensive tasks, hands-on troubleshooting, and reactive problem-solving. However, the integration of Artificial Intelligence (AI) and automation, with technologies like Machine Learning (ML) and Natural Language Processing (NLP), has streamlined and enhanced the execution […] Written by satishkumar January 4, 2024September 30, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Customer Service Service Desk Customize Service Desk Experience in Jira Service Management In today’s digital world, it is becoming increasingly important for organizations to provide an effective customer service experience. The ability to customize the service desk experience in Jira Service Management is critical for any organization looking to create a customer-centric service experience. This article will provide an overview of how Jira Service Management can be […] Written by Mohitakshi Agrawal January 19, 2023July 7, 2025
ITOps A Beginner’s Guide to IT Operations Management Tools Operations management is fundamental to a successful enterprise. A company can only produce products and deliver services to meet customer needs and enhance customer satisfaction with effective operations. An operations management lifecycle includes tools and technology, basic principles, best practices, and all the elements of an operations strategy. An operations manager must be able to […] Written by Arun Prasath R January 19, 2023July 21, 2025
ITOps What is the Role of IT in Operations Management? Whether you are a growing startup optimizing your supply chain or a multinational corporation improving cross-team collaboration and project management, understanding the role of operation management is crucial. Information technology (IT) supports this role by creating lean and efficient business operations. By automating specific tasks, IT enhances the role of operation management by accelerating workflow […] Written by Mohitakshi Agrawal January 19, 2023April 11, 2025
Network Monitoring System What is a NMS? A Network Monitoring System (NMS) is an indispensable tool for IT personnel and network administrators to manage, monitor, and fix critical issues that may arise on a sophisticated computer network. It provides clear visibility into the current state of one’s network environment, allowing administrators to take appropriate actions whenever necessary. An NMS constantly monitors a […] Written by Ganesh N Kumar January 19, 2023July 7, 2025
Self Service Portal What Is a Self-Service Portal? A self-service portal is a digital platform, accessible through a website or application, that allows individuals to access information, find solutions to problems, and receive assistance without needing to communicate with support, IT, or HR representatives. This type of portal is commonly used to serve customers but can also be utilized by internal employees within […] Written by Soumya Nandhakumar January 18, 2023July 9, 2025
ITOps Cost Management How to optimize your ITOPs expenses during a financial crisis If you’ve been keeping an ear to the ground recently, you may have heard alarm bells regarding the next recession. But unfortunately, the signs indicate that another financial storm may be brewing. Recently, Bloomberg reported that the global yield curve has been inverting for the first time in at least two decades – signalling that […] Written by Arun Prasath R January 11, 2023July 9, 2025
Customer Service Customer Support Essential Customer Service Statistics for 2025 What do customers really want? This is the question that all businesses, big or small, must answer. After all, without customers, there would be no business. Understanding what drives customer behavior and how to give them the best possible experience is essential. This article will explore the top service statistics of customers for 2025. Understanding […] Written by Harshvardhan Thakur December 27, 2022April 17, 2025
Customer Service Customer Support How Leading Brands Set the Bar for Customer Service in 2026 Most things about a brand can be copied. Pricing can be matched overnight. Products get replicated within months. What doesn’t transfer is the institutional habit of treating customers well, and in 2026, that gap has gotten harder to hide. According to SurveyMonkey’s 2025 CX study, 84% of consumers say a positive customer support experience substantially shapes their overall perception of a company. AmplifAI’s […] Written by Harshvardhan Thakur December 27, 2022June 11, 2026
Asset Management Solar Asset Management: The Complete Guide in 2026 In the past decade, solar photovoltaic (PV) systems have increased worldwide. The rise of PV is attributable to many factors, most notably the dramatic decrease in the cost of solar PV modules. Increasing the number of PV systems requires effective solar asset management (SAM). SAM is a relatively new field that encompasses all aspects of […] Written by Soumya Nandhakumar December 27, 2022February 12, 2026
Customer Survey Customer Service How to Create Customer Surveys: Steps and Importance Customer surveys are an essential part of any business. They can help you gather feedback about your products or services. They also help you understand what your customers want and improve your overall customer service. Creating a customer survey can be daunting, but it does not have to be. In this article, we will walk […] Written by Mohitakshi Agrawal December 27, 2022December 30, 2024
ITOps Network Configuration Management Key Importance of Network Configuration Management Whether you’re running an enterprise in the IT, banking, or manufacturing sector or an insurance provider, your IT teams need to handle your network connections effectively. Otherwise, you may lose track of connected devices, device configurations and an accurate picture of the device connections. Without an up-to-date record of device configurations, your teams will be […] Written by Deepak Gupta December 27, 2022May 25, 2023
CMMS Solutions Common CMMS Software Mistakes in implementation Technology developments over the previous few decades have fundamentally altered the maintenance and dependability sector. Businesses have substantially invested in automation and technology to decrease employee overhead, enhance product quality, and boost safety. However, implementing CMMS software requires a considerable amount of time and money. Utilizing a CMMS to manage your maintenance operations creates visibility. […] Written by Mohitakshi Agrawal December 27, 2022April 17, 2025
