Workato vs MuleSoft: Which Automation Tool is Suitable? In today’s fast-paced business world, automation tools are essential for streamlining workflows and boosting efficiency. Workato and MuleSoft are two leading solutions offering unique features to meet diverse business needs. Whether you’re looking for easy integration or advanced customization, we at Infraon firmly believe that choosing the right tool can make all the difference. Let’s […] Written by Muddada Shyam Sunder March 24, 2025April 1, 2025
What are Operational Support Systems (OSS) in Telecom? Introduction: Understanding OSS in Telecom The telecom industry has undergone a massive transformation due to increasing demand for high-speed connectivity, next-generation network infrastructure, and seamless service delivery. To keep up with this complexity, telecom service providers rely on operational support systems—a suite of specialized software solutions designed to manage, monitor, and optimize networks and services. […] Written by Shikhar Srivastava April 24, 2025August 11, 2025
Comparing Open-Source vs. Proprietary ITSM Platforms Efficient IT Service Management (ITSM) is essential for organizations to manage their IT infrastructure, streamline operations, and improve service delivery. ITSM platforms are the backbone of these efforts by providing tools for incident management, service requests, asset tracking, and more. ITSM platforms help organizations maintain high operational standards while ensuring seamless interaction between the IT […] Written by Sachin Kumar March 17, 2025March 17, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Asset Management Good Reads What is the difference between availability and reliability? Ensuring uninterrupted access is a key consideration when investing in IT services. However, achieving this level of performance in enterprise IT can be challenging. Businesses must define the service levels required to support seamless operations and minimize the impact of IT disruptions on business continuity. Two metrics in this evaluation are reliability vs availability. While […] Written by Pon Vijaya Raghvan December 26, 2022September 12, 2025
ITOps Network Performance Monitor An Ultimate Guide to Network Performance Monitoring (NPM) When you think about improving visibility into your IT environment, monitoring applications and the other infrastructure that hosts them might be the first thing that comes to mind. Although infrastructure and application monitoring are two essential components of an overall monitoring strategy, network monitoring, and network performance are equally vital—and often easier to overlook. If […] Written by Deepak Kumar S December 26, 2022July 9, 2025
Asset Management Barcode Asset Management How Does Barcode Work in the Present Day? Barcodes are essential for businesses in the delivery and tracking of goods. They can also control inventory since a barcode can count the stored items. The barcode is used in various companies, including healthcare and grocery stores, to identify products and categorize unique patient IDs. Without the barcode, purchasing would undoubtedly be much more challenging. […] Written by Suraj Niyogi December 26, 2022September 5, 2024
AIOps How Is AIOps Transforming the Future of IT Operations? Did you know that Artificial Intelligence began as an experimental program? However, as global spending on Artificial Intelligence stood at over $118 billion in 2022 and continues to grow, it’s become apparent that this is one experiment that’s here to stay and will completely transform the way business and IT operations are undertaken. Related article: […] Written by Arun Prasath R December 7, 2022April 11, 2025
Asset Management Top Benefits of Barcode Systems for Small Businesses in 2025 Small business owners are constantly seeking ways to run their companies as profitably as possible while reducing waste and keeping customers happy. You may achieve all these goals by implementing barcode asset tracking software, a powerful method to boost your business’s productivity and effectiveness. A barcode system for small businesses can be transformative for efficiency, […] Written by Gayathri R L November 23, 2022July 11, 2025
Customer Service Customer Support Customer Appreciation Ideas: Ways to Say Thank You When there is a new product on the market and the marketing of the said product, you will acquire new customers. It is simple enough to expand your customer base. But how do you ensure they remain your customers for life? Studies show that acquiring new customers is more expensive than retaining existing ones. So, […] Written by Preena Singh November 21, 2022July 14, 2025
Customer Service Customer Support What is customer-facing? Customer facing roles 101 “Customer-facing” is a term used to describe activities, people, or departments that interface with customers. The opposite of customer-facing would be “internal-facing,” meaning activities, people, or departments that do not interface with customers. In a business context, customer-facing activities are typically sales-related, such as customer service, marketing, and product development. The term is also used […] Written by Abhirup Sarkar November 18, 2022October 29, 2025
Asset Management Inventory Management Asset Inventory System in 2025 An asset inventory system is a critical part of any organization, yet it is often overlooked or not given the attention it deserves. A well-run asset inventory system can save an organization time and money, while a poorly run system can lead to lost or misplaced assets and wasted resources. Related article: Spare Parts Inventory […] Written by Pon Vijaya Raghvan November 18, 2022July 11, 2025
Asset Management The Top 10 Essential Asset Management System Requirements in 2025 Prioritizing the management of a company’s assets over all other management efforts is crucial. Businesses that deploy asset management systems more often see more benefits and ROI than ever. Over the years, the asset management system has enabled numerous businesses and companies to save significant money and administrative labour. For regulatory compliance reasons, asset records […] Written by Ganesh N Kumar November 18, 2022October 29, 2025
Customer Service Types of Customers and What They Need In business, you have prospects, customers, and transactors. Each has different needs and expectations. Understanding these needs and expectations is vital to providing the best possible service. Prospects are people who your company has contacted, either through direct mailers, email campaigns, or with a cold call. They have shown an interest in your product or […] Written by Sanjiv Vaigankar November 18, 2022August 19, 2025
Asset Management Infraon Assets How to Improve Your Hospital Asset Management Plan in 2025 As a healthcare organization owner, you may often deal with issues in locating the right medical equipment, whether for an emergency, regular use, or maintenance. At the same time, from overbuying assets, such as medical devices and supplies, to replacing equipment that still has life, many hospital administrators are spending more than necessary on clinical […] Written by Suraj Niyogi November 17, 2022December 30, 2024
Customer Service Featured Best practices for effective customer feedback management Customer feedback management (CFM) collects, analyzes, and responds to customer feedback. It is a crucial part of customer experience management and helps businesses to improve their products, services, and overall customer experience. There are many different ways to collect customer feedback, including surveys, customer interviews, focus groups, and customer comment cards. Once feedback is collected, […] Written by Harshvardhan Thakur November 17, 2022July 14, 2025
