What Is Artificial Intelligence in ITSM? Artificial Intelligence in ITSM What if your IT service desk could learn from every ticket, predict problems before they happen, and automate the routine work that bogs your team down? That’s the promise of bringing artificial intelligence in ITSM. It’s about infusing your existing processes with smart technology that learns from data, makes decisions, and […] Written by PRAVEEN SINHA March 18, 2026March 23, 2026
Log Aggregation: Your Guide to Smarter Data Every modern IT and business environment generates an enormous amount of system logs every second. From servers and applications to cloud platforms and security systems, the volume of data continues to grow at an exponential pace. Without a structured approach, managing this flood of logs can quickly become overwhelming. This is where log aggregation steps […] Written by Harshvardhan Thakur October 31, 2025October 31, 2025
Understanding the Impact of Hypervisor Monitoring Virtualization technology has changed the way we manage computing resources, allowing multiple virtual machines (VMs) to run on a single physical machine. Hypervisor monitoring software is responsible for creating and managing such VMs. Monitoring these hypervisors is crucial for boosting the health, performance, and security of the entire virtualized environment. Related blog: 10 reasons why […] Written by Ganesh N Kumar May 3, 2024July 7, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Asset Management ITAM What Are the Benefits & Best Practices for IT Asset Management? It is a fact that companies need to manage their assets effectively for smooth functioning of the firm. An IT asset management tool looks after the financial and technical needs of an asset and monitors its life expectancy, usage, and integration with other existing software. Implementing the best practices for IT asset management ensures efficient […] Written by Mohitakshi Agrawal February 28, 2022July 9, 2025
Zero Trust Security How Zero Trust helps banks overcome the biggest challenges of digital transformation Zero Trust is a holistic approach to cybersecurity that emphasizes verification rather than trusting users. The financial sector has always been rife with security threats and a common target for cybercriminals. Enterprises handling financial data are subject to more security protocols and scrutiny from several angles, including governments, regulatory bodies, and customers. The pandemic has […] Written by Soumya Nandhakumar January 28, 2022July 14, 2025
Zero Trust Security Unlock the power of Zero Trust security in your enterprise through MSPs Zero Trust is a holistic and strategic approach to cybersecurity that emphasizes strict verification. In a modern world where digitization is ever-evolving, security threats are scaling along with potential solutions. Zero Trust security is growing as a comprehensive solution to security threats, with several enterprises already implementing it or looking to do so in the […] Written by Ganesh N Kumar January 19, 2022September 5, 2024
Good Reads Everything we want you to realize about the impact of Log4j vulnerability The tech industry has been scrambling to set the major security flaw in logging software to rights. The Apache Log4j vulnerability caught security teams across the globe entirely off guard. This vulnerability is easy to exploit, giving the threat actors a simple way to control Java-based web servers and launch code execution attacks. Log4j is […] Written by Sudhakar Aruchamy December 22, 2021July 9, 2025
Zero Trust Security Future-proofed yet? It’s time to mitigate dangerous IT risks with Zero Trust Zero Trust combines identity verification and policy-based permission for every identity attempting to use the network or IT resources. The person or entity may be inside the enterprise’s network or access the network remotely. Zero Trust is a framework using different technologies and best practices to know who is trying to access or use the […] Written by Ganesh N Kumar November 17, 2021July 24, 2024
Zero Trust Security The 5 most influential principles of Zero Trust security Zero Trust is a set of techniques to secure end-to-end IT network infrastructure. Given the complexity of today’s networks, Zero Trust security principles continue to evolve and adapt to current demands. As indicated by the history of Zero Trust, an evolving IT security landscape was what eventually led to this concept. And right from the start, the end goal […] Written by Ganesh N Kumar November 16, 2021July 14, 2025
Zero Trust Security History of Zero Trust Security Before Zero Trust security existed, companies had to take utmost care to ensure that only trusted users were allowed to access the corporate network. Although the term “Zero Trust” was popularized by John Kindervag, it was originally coined by Stephen Paul Marsh in 1994. Kindervag was an analyst with Forrester at that time when he had recognized […] Written by Arun Prasath R November 16, 2021July 24, 2024
Zero Trust Security How Zero Trust Networks works Great Zero Trust Network is an approach to IT security that requires users within (and outside) the corporate network to be continuously verified, authorized, and authenticated. The philosophy behind how Zero Trust works is to “never trust and always keep verifying.” Regardless of their safe network usage habits, all users are continuously monitored. The Zero Trust methodology assumes […] Written by Ganesh N Kumar November 16, 2021July 14, 2025
Zero Trust Security Find out if Zero Trust network architecture the right fit for your use case In the past, the security of networks was constantly compromised since the concept of implicit trust was largely defined by how network resources were accessed by users within the LAN. Sometimes, even users outside the LAN were implicitly trusted if recognized by the system. However, with the increase of malware, phishing, spam, and ransomware, this […] Written by Ganesh N Kumar November 16, 2021September 5, 2024
Zero Trust Security Learn how to stop weaponizing cybersecurity threats without your knowledge Learn how to stop weaponizing cybersecurity threats without your knowledge A few decades ago, what started with one email ID has become a host of internet identities because we have one for almost every application, one for work, one or many for different social media, and yet another for financial services, and the list goes […] Written by Sudhakar Aruchamy November 10, 2021July 24, 2024
Asset Management Inventory Management vs. Asset Management: Are they any different from each other? Any organization that is in business consistently will have several sub-entities within the whole for it to operate smoothly and function in harmony. For an organization to function correctly, its assets and inventory must be maintained properly. Inventory management vs. asset management is crucial, as both are vital in optimizing operations, reducing costs, and ensuring […] Written by Deepak Kumar S November 2, 2021March 27, 2025
Asset Management Software Asset Management Why businesses need to think extra long and hard about software asset management solutions Organisations are increasingly dependent on software to take care of operations and functioning on every level. Therefore, it is important to understand what software applications are used, who uses them, and how they can be supported. With software asset management solutions, the organisation can maximise the value of their software assets. Such management also assures […] Written by Soumya Nandhakumar November 2, 2021June 18, 2025
