Transforming Branch IT Infrastructure Management: Leveraging ITSM for Enhanced Localized Support Has IT infrastructure management transformed from traditional on-premises systems to a hybrid ecosystem with cloud-based solutions? What are the primary driving forces behind this evolution, and why is it essential for organizations looking to harness the latest technological advancements for effective branch IT infrastructure management? Systematic management of branch IT infrastructure is paramount. Each branch […] Written by Soumya Nandhakumar November 2, 2023May 21, 2025
SLA vs. OLA in ITSM: Key Differences, Examples, and Best Practices Service delivery in ITSM depends on measurable targets and clear internal accountability. Two core agreements define that structure: Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Though often grouped together, they serve distinct roles. Knowing how to separate and align SLA vs OLA is key to improving outcomes and avoiding friction between teams and […] Written by Soumya Nandhakumar July 25, 2025July 2, 2026
ESM Tool Complete Guide to Enterprise Service Management Software Enterprise Service Management (ESM) has become a practical way to bring structure, speed, and accountability to internal service delivery. An ESM tool takes the service discipline used by IT teams and extends it to HR, facilities, finance, legal, customer operations, and other business teams. Instead of scattered requests, inbox follow-ups, informal approvals, and manual status […] Written by Deepak Gupta July 17, 2026July 17, 2026
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022June 24, 2026
ITOps Network Performance Monitor Is it harmful when your network performance monitoring tools don’t see everything? Using network management tools, administrators monitor and control a network. A network is monitored for any ongoing performance or fault issues. Because networks are complex, administrators rely on such automated solutions. Why are network performance monitoring tools important? Performance monitoring is an everyday activity for network administrators. Identifying bandwidth utilization, network congestion, availability, uptime, and […] Written by Sudhakar Aruchamy March 29, 2022November 27, 2024
ITOps Network Performance Monitor Top 3 Network Performance Monitoring Tools in 2025 Today, organizations need to stay protected and optimized for network performance monitoring, security, and load. Without the right network performance tool, an organization cannot function efficiently, and its service-level agreements cannot be fulfilled. Customers may not be satisfied with the timeliness of the products and services, and sales, engineering, support, and customer acquisition teams may […] Written by Sudhakar Aruchamy March 29, 2022March 27, 2025
ITSM How to choose the best-fit ITSM software for your fast-growing Tech start-up? Choosing the right IT service management (ITSM) software for your company is crucial since it directly impacts your end-to-end IT service delivery. And, if you’re a start-up, you need to be especially cautious about the software you use. If you choose the wrong IT helpdesk software that doesn’t match your organization’s requirements, you might waste […] Written by Deepak Kumar S March 26, 2022July 14, 2025
Asset Management ITAM How effectively does your IT Asset Management (ITAM) process handle all your top priorities? In a nutshell, IT asset management is the overall process of ensuring seamless and secure asset lifecycles in your IT ecosystem. An effective IT asset management process helps businesses of all sizes to monitor and manage their assets using a systematic approach. With a proven ITAM process, organizations can improve the productivity and efficiency of […] Written by Mohitakshi Agrawal March 8, 2022March 21, 2025
Asset Management ITAM A look at the must-have features of an IT Asset Management (ITAM) software Tracking and managing IT assets across numerous departments takes significant time and effort, especially if your company uses a manual IT asset management process. This is why businesses turn to ITAM software tools instead of manually managing their IT assets. However, not all IT asset management solutions offer the same benefits. To experience the advantages […] Written by Mohitakshi Agrawal March 8, 2022April 17, 2025
Asset Management Software Asset Management Top Benefits of Software Asset Management (SAM) The dynamic business world runs on two things – its assets and its liabilities. Therefore, an efficient business is incomplete without implementing software for IT asset management tools in the long run. The pandemic has been a harsh reality, but it is a blessing for many. The global business asset has grown by 11%. They […] Written by Sudhakar Aruchamy March 4, 2022July 7, 2025
Asset Management Software Asset Management Seven Best Practices to Ace Your Software Asset Management Did you know that a growing number of companies use an estimated number of more than 100 apps every day? There are many reasons behind this. Companies use free apps three times more than paid ones. With this increasing reliance on software, the demand for software asset management free tools is also on the rise, […] Written by Soumya Nandhakumar March 4, 2022July 7, 2025
Asset Management ITAM Choosing the right IT asset management software isn’t easy – or is it? Best IT Asset management software is an indispensable component of every industry, large or small. It helps manage assets from their purchase to their disposal. Asset management refers to the operation and tracking of assets in an organization. Assets range from cash and cash equivalents to inventories, investments, furniture, vehicles, etc. IT Asset Management software, […] Written by Soumya Nandhakumar February 28, 2022July 8, 2025
Asset Management ITAM Say goodbye to booming infrastructure costs by doing IT asset management tool right IT assets are procured because they create value. If they are not managed well, they can create maintenance costs. Most IT infrastructure teams are under constant stress to optimize their IT asset management tools. Their respective company leaderships give them directives to lower operational costs for IT infrastructure. So, the perennial question is – how […] Written by Mohitakshi Agrawal February 28, 2022June 18, 2025
Asset Management ITAM What Are the Benefits & Best Practices for IT Asset Management? It is a fact that companies need to manage their assets effectively for smooth functioning of the firm. An IT asset management tool looks after the financial and technical needs of an asset and monitors its life expectancy, usage, and integration with other existing software. Implementing the best practices for IT asset management ensures efficient […] Written by Mohitakshi Agrawal February 28, 2022July 9, 2025
Zero Trust Security How Zero Trust helps banks overcome the biggest challenges of digital transformation Zero Trust is a holistic approach to cybersecurity that emphasizes verification rather than trusting users. The financial sector has always been rife with security threats and a common target for cybercriminals. Enterprises handling financial data are subject to more security protocols and scrutiny from several angles, including governments, regulatory bodies, and customers. The pandemic has […] Written by Soumya Nandhakumar January 28, 2022July 14, 2025
Zero Trust Security Unlock the power of Zero Trust security in your enterprise through MSPs Zero Trust is a holistic and strategic approach to cybersecurity that emphasizes strict verification. In a modern world where digitization is ever-evolving, security threats are scaling along with potential solutions. Zero Trust security is growing as a comprehensive solution to security threats, with several enterprises already implementing it or looking to do so in the […] Written by Ganesh N Kumar January 19, 2022June 24, 2026
