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What are Operational Support Systems (OSS) in Telecom?

Introduction: Understanding OSS in Telecom The telecom industry has undergone a massive transformation due to increasing demand for high-speed connectivity, next-generation network infrastructure, and seamless service delivery. To keep up with this complexity, telecom service providers rely on operational support systems—a suite of specialized software solutions designed to manage, monitor, and optimize networks and services. […]
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90833 min

Network Configuration and Change Management: Best Practices

Undoubtedly, networks are growing in complexity with devices, cloud integrations, and hybrid setups, which means managing configurations and changes is more crucial than ever before. It goes a long way to prevent disruptions, safeguard data, and meet regulatory requirements. After all, mishandled configurations can lead to outages, vulnerabilities, or penalties, while a well-executed NCCM strategy […]
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Leveraging ITSM for Compliance and Audits
  1. ITSM

Leveraging ITSM for Compliance and Audits 

Compliance and audits demand clear, verifiable trails of activity. ITSM creates those trails by standardizing service requests, incidents, and changes into documented records tied to ownership and time. It gives auditors structured visibility into daily operations.  The effort required without that structure is heavy. Two-thirds of audit teams spend at least three months and more […]
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itsm low code
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  2. ITSM

The Power of Low Code No Code ITSM Platforms 

Low code no code approaches are transforming how IT teams manage services. By using visual tools and prebuilt components, ITSM platforms can be customized faster, reducing dependency on lengthy development cycles. It empowers teams to roll out service desk automations, self-service portals, and approval workflows at speed.  The global low-code development platform market stands at […]
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  1. Good Reads
  2. Hybrid Cloud Management
  3. Infraon Platform

Securing Hybrid Cloud Environments with Log Monitoring Tools

Log monitoring is essential because cloud environments handle a constant stream of activities across servers, applications, and networks. Each of these creates logs that record performance, user access, configuration changes, and system events. In hybrid setups, where on-prem and cloud workloads interact, these logs grow even more complex.   The question of why is logging and […]
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  1. Network Availability Monitoring Tools
  2. Network Configuration Management
  3. Network Management
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  5. Network Performance Monitor
  6. Network Topology

What are Network Topology – Essentials & Future Trends

A well-structured network topology is the backbone of modern IT infrastructure. It defines how devices are connected and how data flows, directly impacting scalability, speed, and security. Without the right design, even the best hardware can underperform. That’s why understanding network topology is key for any growing business. In this blog, we’ll explore what network […]
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help desk vs service desk
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  2. Helpdesk Software
  3. Service Desk

Help Desk vs. Service Desk: What’s the Difference?

Modern businesses depend on strong IT support to keep everything running smoothly. However, many still confuse the terms Help Desk vs Service Desk, often using them interchangeably. This mix-up can lead to choosing the wrong support structure, affecting productivity and user satisfaction. This blog will clearly explain the difference between a help desk and a […]
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  2. Incident Management
  3. ITSM

Incident Management Best Practices & Processes

Incident Management plays a critical role in reducing downtime and keeping business operations on track. In today’s fast-moving digital world, systems are more connected and complex than ever, making it harder to respond to disruptions quickly. That’s why having a well-structured Incident Management process is no longer optional; it’s essential. From detecting issues early to […]
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corelation ops hero
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  2. ITSM

A Complete Guide for Event Correlation in IT Operations

Modern IT environments generate thousands of alerts and system events daily, making it challenging for teams to identify what truly matters. Manually identifying the root cause across multiple alerts is time-consuming and often results in delays. That’s where event correlation helps. If you’re wondering what event correlation is, it’s the process of linking related events […]
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  2. ITSM

What is Site Reliability Engineering (SRE) with Observability?

As IT systems grow more complex, ensuring stability and scalability has become more critical than ever. That’s where Site Reliability Engineering (SRE) comes in a discipline pioneered by Google to bridge the gap between development and operations. At Infraon, we blend SRE best practices with deep observability to help businesses achieve maximum uptime, performance, and […]
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log management hero
  1. Network Availability Monitoring Tools
  2. Network Monitoring System

Top 10 Features to Look for in Log Management Tools

In today’s digital world, businesses generate huge amounts of log data every second. Centralized log management tools has become essential to track performance, spot security issues, and meet compliance needs. Without the right tool, managing logs can quickly become overwhelming. That’s why it’s important to know what features matter most. Infraon offers smart, reliable log […]
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  1. Network Management
  2. Network Monitoring System
  3. Network Performance Monitor

Building Effective Monitoring Dashboards: What Matters and How to Get It Right

Monitoring dashboards are now essential for performance tracking and smart, data-driven decisions. But just having a dashboard isn’t enough—clarity, usability, and thoughtful design make all the difference. An effective dashboard should highlight the right metrics and offer real-time, actionable insights. With Infraon’s advanced tools, businesses can create powerful monitoring dashboards that simplify complex data and […]
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it ticketing system
  1. ITSM
  2. Ticket Management Software

What is an IT Ticketing System? Understand its Challenges, Advantages & Features

In modern IT environments, service disruptions, support queries, and system incidents need structured handling. Ad-hoc responses and scattered communication channels can lead to unresolved issues and missed commitments. This is where an IT ticketing system steps in. They help convert every problem, request, or alert into a manageable digital entry. In this blog, you’ll get […]
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19456 min
  1. Asset Management
  2. CMDB
  3. Good Reads
  4. ITOps

What is a CMDB (Configuration Management Database)? Why Does It Matter?

CMDB (Configuration Management Database) represents a structured repository used to track configuration items, or CIs, across an organization’s IT environment. Each CI might include software packages, physical servers, network components, virtual machines, or even user access credentials. Together, these components and their relationships define how IT services are delivered and maintained. In this blog, you’ll […]
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