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The art and science of bridging the goals of IT teams and customer success teams

The IT department designs, implements, and maintains the technology backbone of any enterprise’s operations. Their decisions about systems architecture, software deployment, and security directly influence the daily tools and platforms the customer success team uses. In turn, the customer success team, constantly interacting with clients, provides invaluable feedback on system functionalities, performance issues, and user […]
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386 min

Fraud prevention and detection: ITSM’s role in banking security

Have you noticed a surge in banking fraud lately? It’s not just about financial losses; it’s also about eroding trust of customers.  In our digital age, where online transactions and electronic banking are on the rise, Is it creating opportunities for fraudsters?  According to SEON’s ‘Global Banking Fraud Index 2023,’ the global neobank market witnessed […]
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Why your MSPs and IT managers must collaborate to ensure superior DEX 

In today’s workplace, Digital Employee Experience (DEX) has emerged as a serious factor in defining organizational success. It’s about building an environment where digital tools enhance employee satisfaction, productivity, and engagement. IT managers, of course, play a huge role in creating and managing these digital environments, while Managed Service Providers (MSPs) bring in external expertise […]
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  1. Editor's choice
  2. Featured
  3. Infraon Story

How I went from a UX designer to starting two companies that solve the biggest ITOps challenges

In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […]
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Group 1 4 min
  1. Good Reads
  2. MSP
  3. Remote Access
  4. RMM(Remote Monitoring and Management)

Best Practices for Remote Monitoring and Management for MSPs in 2024 

The shift towards remote work has accelerated significantly. The recent statistics from FlexJobs indicate that 8 in 10 people work remotely. These stats emphasize the critical role of Remote Monitoring and Management in 2024 in ensuring the seamless functioning of IT infrastructures for MSPs.  However, RMM is not a static service that can be delivered […]
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37767 min
  1. Good Reads
  2. Network Management
  3. Network Performance Monitor
  4. SD WAN

 How Enterprises Can Enhance SD-WAN Performance Monitoring  

Deploying Software-Defined Wide Area Network (SD-WAN Management) is no small feat. It’s a journey that often spans months, filled with technology reviews, inquiries from senior stakeholders, and rigorous justifications for the purchase. However, once SD-WAN is deployed, challenges emerge when the network falters or performance dips, leaving teams in a scramble to pinpoint the root […]
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ChatGpt vs Gemini
  1. AI
  2. ChatGPT
  3. Helpdesk Software

ChatGPT vs. Gemini: Which software is best-suited for helpdesk solutions? 

It was a long and tiring day at work. You had to jump in and jump out of a few hard negotiation meetings with senior stakeholders. After reaching home, you wanted to relax. Sitting in a cosy corner, you open the music app on your mobile phone. Based on listening history, the app categorizes and […]
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193059 01 min
  1. Good Reads
  2. Network Management
  3. Network Monitoring System
  4. Network Performance Monitor

How MSPs Can Help Maximize ROI of Endpoint Management Software

As the digital workplace continues to mature, organizations are increasingly relying on endpoint management software to maintain operational efficiency and security across their networks. This evolution is paralleled by the growing complexity of IT environments, where remote monitoring and management become crucial to overseeing all the devices connected to a network. Managed Service Providers (MSPs), […]
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  1. AI
  2. AIOps
  3. Good Reads

How Infraon AIOPS makes capacity planning a breeze

 In recent years, traditional IT management techniques have found it extremely challenging to navigate the speed and volume of innovation especially when it comes to capacity planning. It has led to the emergence of Artificial Intelligence for IT Operations (AIOps) to enable measurable digital transformation. As companies recognized the vast potential of AI, investments in […]
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  1. AI
  2. Remote Asset Monitoring

 Why Effective Wi-Fi Monitoring is Critical in Remote Environments

  From connecting employees and customers to supporting a vast array of devices, Wi-Fi networks bear a significant load. However, maintaining optimal Wi-Fi Monitoring and performance can be challenging, with issues ranging from signal interference and bandwidth problems to connectivity outages. However, enterprises often encounter several Wi-Fi issues that can disrupt operations. Signal interference caused by […]
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4271 min
  1. Good Reads
  2. ITOps
  3. Network Monitoring System

Why VM Monitoring is a Game-Changer for Enterprises 

 Virtual Machines (VMs) enable enterprises to scale resources according to demand without the heavy investment in physical hardware. However, with great flexibility comes the need for vigilant oversight. This is why Virtual Machine Monitoring (VMM) makes sure that VMs operate at their peak performance, remain available, and are secured against potential threats.  Related blog: 5 […]
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21494067821 min
  1. Good Reads
  2. IT Infrastructure Management
  3. MSP

Critical MSP capabilities for ITIM: Handling the complexities of modern IT infrastructure

Seamless management of modern IT infrastructure assets is easier said than done. With the unpredictable demands of users, organizations face several challenges in achieving modern IT Infrastructure Asset Management (ITIM).  It is where Managed Service Providers (MSPs) come in, driving success by addressing the most pressing challenges. Their expertise empowers organizations to maintain a healthy […]
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2507 min
  1. Asset Management
  2. Good Reads
  3. Hardware Asset Management
  4. Hardware Inventory Management

Hardware asset management: The power of MSPs and IT managers 

Hardware Asset Management (HAM) is a serious consideration for fast-growing enterprises that are constantly scaling and evolving. HAM ensures that hardware resources remain aligned with the organization’s evolving needs and budget constraints. It prevents the accumulation of redundant or obsolete hardware, thereby optimizing resource allocation. Moreover, robust HAM aids in compliance with regulatory requirements, safeguarding […]
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2331361 min
  1. Helpdesk Software
  2. IT Ticket
  3. Software Alternatives
  4. Ticket Management

20 Best Helpdesk Ticketing Systems & Tools in 2024

The basis of any successful customer service department is a responsive helpdesk ticketing system. As the world heads into 2024, the landscape of these systems is more innovative than ever, providing features that cater to the needs of large and small organizations. From AI-powered automation to intuitive user interfaces, these systems are focused on solving […]
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1390 min
  1. Good Reads
  2. IoT Devices
  3. ITOps
  4. Network Availability Monitoring Tools
  5. Network Configuration Management

What Are the Top Network Automation Trends In 2024? 

It is the time of the year when we revisit our carefully written 2024 New Year resolutions list and frown at how we could not stick to it religiously. Letting the everyday demands of life and work get in its way. It isn’t amusing to realize we are not committed to our boldly written, heartfelt […]
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57662 min
  1. Good Reads
  2. ITSM
  3. MSP

How IT managers and MSPs can collaborate to deliver ITSM efficiency

The IT ecosystem has seen unprecedented changes in recent years. With the advent of cloud computing, distributed architectures, and continuous technological innovations, managing and delivering ITSM efficiency has become a complex task. This complexity has made the collaboration between IT managers and Managed Service Providers (MSPs) increasingly crucial. Related blog: How MSPs play an invaluable […]
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