Harshvardhan Thakur's articles

1. Good Reads
2. ITSM

When Migration Costs Less Than Keeping Your Current ITSM Platform

ITSM Migration Cost is often the biggest factor preventing organizations from replacing platforms like ManageEngine or Freshservice. While migration looks expensive because it involves workflows, integrations, training, and historical data, the larger cost is often the recurring operational burden of fragmented systems that remains hidden in daily work. When an enterprise IT team hesitates to […]

Written by Harshvardhan Thakur Aug 21, 2026August 21, 2026 7 min read

1. Asset Management
2. Asset Tracking

Cost-Effective Asset Tracking for Small and Medium Businesses

Running a small and medium-sized business is not easy. It involves managing your team and keeping everything running smoothly. But there’s one vital job that often slips through the cracks: asset tracking. We’re talking about everything from your laptops and vehicles to that expensive piece of equipment or even your software licenses. Keeping a good […]

Written by Harshvardhan Thakur Dec 8, 2025November 3, 2026 6 min read

1. Good Reads
2. ITIM

Log Aggregation: Your Guide to Smarter Data

Every modern IT and business environment generates an enormous amount of system logs every second. From servers and applications to cloud platforms and security systems, the volume of data continues to grow at an exponential pace. Without a structured approach, managing this flood of logs can quickly become overwhelming. This is where log aggregation steps […]

Written by Harshvardhan Thakur Oct 31, 2025October 31, 2025 6 min read

1. AI
2. Customer Service
3. Customer Support
4. Video Blogs

AI for Customer Support and Why You Need It

Providing exceptional customer support has become a key differentiator for businesses. Customers expect quick and personalized solutions to their queries and issues. To meet these expectations, organizations are turning to Artificial Intelligence (AI) for customer support solutions. AI technologies, such as Generative AI, have revolutionized the way companies interact with their customers, streamlining support processes, […]

Written by Harshvardhan Thakur Aug 3, 2023November 2, 2026 14 min read

1. Customer Service
2. Customer Support

Essential Customer Service Statistics for 2025

What do customers really want? This is the question that all businesses, big or small, must answer. After all, without customers, there would be no business. Understanding what drives customer behavior and how to give them the best possible experience is essential. This article will explore the top service statistics of customers for 2025. Understanding […]

Written by Harshvardhan Thakur Dec 27, 2022July 13, 2026 8 min read

1. Customer Service
2. Customer Support

How Leading Brands Set the Bar for Customer Service in 2026

Most things about a brand can be copied. Pricing can be matched overnight. Products get replicated within months. What doesn’t transfer is the institutional habit of treating customers well, and in 2026, that gap has gotten harder to hide.  According to SurveyMonkey’s 2025 CX study, 84% of consumers say a positive customer support experience substantially shapes their overall perception of a company. AmplifAI’s […]

Written by Harshvardhan Thakur Dec 27, 2022June 11, 2026 10 min read

1. Customer Service
2. Customer Support

Customer Appreciation Ideas: Ways to Say Thank You

When there is a new product on the market and the marketing of the said product, you will acquire new customers. It is simple enough to expand your customer base. But how do you ensure they remain your customers for life? Studies show that acquiring new customers is more expensive than retaining existing ones. So, […]

Written by Harshvardhan Thakur Nov 21, 2022July 13, 2026 6 min read

1. Customer Service
2. Featured

Best practices for effective customer feedback management

Customer feedback management (CFM) collects, analyzes, and responds to customer feedback. It is a crucial part of customer experience management and helps businesses to improve their products, services, and overall customer experience. There are many different ways to collect customer feedback, including surveys, customer interviews, focus groups, and customer comment cards. Once feedback is collected, […]

Written by Harshvardhan Thakur Nov 17, 2022July 13, 2026 7 min read

1. Customer Service
2. Customer Success
3. Customer Support

Customer Service Week: Best Ideas to Celebrate on Your Budget

Every year, Customer Service Week is celebrated across the globe during the first whole week of October. The weeklong event is a time to recognize and appreciate the men and women who work in customer service. There are many ways to show appreciation for your customer service team during the week. Related article: What does […]

Written by Harshvardhan Thakur Nov 17, 2022July 13, 2026 7 min read

1. Customer Support

What is Customer Satisfaction Score? How to Calculate and its Benefits?

Customer satisfaction score (CSAT) is a popular measure of customer satisfaction. It is typically a number between 1 and 5, with 5 being the highest score. You can get your CSAT through surveys and use the results to help your business improve customer satisfaction ratings. Customer satisfaction is essential for companies because it can affect […]

Written by Harshvardhan Thakur Nov 17, 2022July 13, 2026 9 min read

1. Customer Service

Top Customer Feedback Form examples that work in 2025

Customer feedback forms are a great way to collect actionable insights from your target audience. With so many different form types and question types, it can be tough to know where to start. In this article, we’ll show you some of the best customer feedback-form examples you can use in your business in 2022. We’ll […]

Written by Harshvardhan Thakur Oct 16, 2022July 13, 2026 7 min read

1. Customer Success

What does ‘customer first’ mean?

In business, the customer is always supposed to come first, but what does that actually mean? How do you prioritize customers’ needs over everything else? In this article, we’ll explore the concept of customer first and how you can make it a reality in your business. What does customer-first mean? Customer-first means putting the customer’s […]

Written by Harshvardhan Thakur Oct 9, 2022March 25, 2026 8 min read

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