Harshvardhan Thakur's articles

1. AI
2. Customer Service
3. Customer Support
4. Video Blogs

AI for Customer Support and Why You Need It

Providing exceptional customer support has become a key differentiator for businesses. Customers expect quick and personalized solutions to their queries and issues. To meet these expectations, organizations are turning to Artificial Intelligence (AI) for customer support solutions. AI technologies, such as Generative AI, have revolutionized the way companies interact with their customers, streamlining support processes, […]

Written by Harshvardhan Thakur August 3, 2023January 22, 2024

1. Customer Service
2. Customer Support

Essential Customer Service Statistics for 2024

What do customers really want? This is the question that all businesses, big or small, must answer. After all, without customers, there would be no business. Understanding what drives customer behavior and how to give them the best possible experience is essential. This article will explore the top service statistics of customers for 2022. Understanding […]

Written by Harshvardhan Thakur December 27, 2022January 22, 2024

1. Customer Service
2. Featured

Best practices for effective customer feedback management

Customer feedback management (CFM) collects, analyzes, and responds to customer feedback. It is a crucial part of customer experience management and helps businesses to improve their products, services, and overall customer experience. There are many different ways to collect customer feedback, including surveys, customer interviews, focus groups, and customer comment cards. Once feedback is collected, […]

Written by Harshvardhan Thakur November 17, 2022July 4, 2023

1. Customer Support

What is Customer Satisfaction Score? How to Calculate and its Benefits?

Customer satisfaction score (CSAT) is a popular measure of customer satisfaction. It is typically a number between 1 and 5, with 5 being the highest score. You can get your CSAT through surveys and use the results to help your business improve customer satisfaction ratings. Customer satisfaction is essential for companies because it can affect […]

Written by Harshvardhan Thakur November 17, 2022June 26, 2023

1. Customer Service

Top Customer Feedback Form examples that work in 2023

Customer feedback forms are a great way to collect actionable insights from your target audience. With so many different form types and question types, it can be tough to know where to start. In this article, we’ll show you some of the best customer feedback-form examples you can use in your business in 2022. We’ll […]

Written by Harshvardhan Thakur October 16, 2022May 29, 2023

1. Customer Success

What is Customer Satisfaction and Importance

We keep hearing the words customer experience and customer satisfaction. But what do they mean? Simply put, good customer experience leads to customer satisfaction and is one of the most important aspects of running a successful business. It is essential to understand what customers want and need from your business and then to provide a […]

Written by Harshvardhan Thakur September 20, 2022May 29, 2023

1. Customer Service

How to deliver consistently good customer service

What is good customer service? Customer service is the field of providing service to customers before, during, and after a purchase or transaction. How you view a successful customer interaction depends on the customer service representative’s ability to adjust to the customer’s personality. A company that considers good customer service essential may spend more money […]

Written by Harshvardhan Thakur September 20, 2022November 20, 2024

1. Customer Success

Contact Center vs. Call Center in 2023: Explained

A contact center is a centralized office that provides customer support through various channels such as phone, email, web, and chat. A call center is a type of contact center that deals primarily with phone calls. The main difference between a contact center and a call center is the type of channels that each one […]

Written by Harshvardhan Thakur August 24, 2022July 6, 2023

1. Customer Success

Why is customer success so important for all of the organization’s teams?

Success is what every business envisions. Yet, this journey definitely isn’t linear or straightforward.   As a company looking for success, you probably focus on marketing your product and closing as many sales as possible. But what do you do after that? Does your journey end there?  Engaging with customers does not end with the sale. […]

Written by Harshvardhan Thakur May 27, 2022July 4, 2023

1. Customer Success

Would you like to build a Customer Success team? Here’s all you need to know about it.

Chances are you have a marketing team to draw in new sales, a content team to put out interesting content, and a sales team to close new customers. But do you have a team to ensure that your customers are happy? After all, happy and loyal customers make a successful business. And this is why […]

Written by Harshvardhan Thakur May 13, 2022June 1, 2023