IT Service Management
IT Service Management
IT Service Management
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Service Desk
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Managing multiple vendors can be time-consuming, ineffective, and prone to serious compliance risks. It is also complicated to handle contract negotiations, renewals, cancellations, etc.
With the Infraon platform, you get a single scalable solution to improve different parts of your IT and network infrastructure.
On average, it takes 7.12 hours to off-board a user across a
company’s SaaS apps –without a SaaSOps platform.
IT Service Management
(End-to-end workflow and process automation)
Users Management
Improve user journeys - from onboarding to exit
Ticket Management
Manage your customer’s requests, incidents & changes
Asset Lifecycle Management
(Purchase, provision, monitoring, maintenance & reporting)
Workflow Automation for all teams
Simplify how your teams (IT, Customer Support, HR, Finance, Engineering, etc.) work
All-in-One Integrated Platform
Leverage Infraon’s comprehensive suite of cutting-edge SaaS products.
ITOM - IT Operations Management
Improve asset control, monitoring, lifecycle and expenses management
Monitor URL availability, incidents, SLAs, workflows, reports & KPI dashboards
Visualize interface bandwidth/utilization, disks, fans & other hardware health
Monitor health & performance of multi-vendor network devices with deep insights
Customer Success & Service Management
Customer Success & Service Management
Manage web tickets, emails & SMS with out-of-the-box reporting and analytics
Ensure seamless incident management with a ‘workflow automator’
All-in-One Integrated Platform
Leverage Infraon’s comprehensive suite of cutting-edge SaaS products.
Securing 500K+
devices
50k+
Device Remote Management
Enabling 100%
uptime of 10K+ users
20+ years of I&O
Solutions experience
Airtel
Everest helps Airtel to spread more delight through CINEMA
D-Vois
Customer Support, NOC Operation, Field Operations, Franchise Support & Service Rollout
SEBI
NOC Operations, IT Service Desk and SLA Management ...............
Infraon provides an excellent solution to monitor network and applications. It's very simple to track and resolve any kind of network performance issue. You also get advanced features to monitoring network devices such as router, firewall, switch, and servers.
Technical Manager
Professional Services
Infraon provides an efficient way to manage all the IT infrastructure spread across various geographic locations. In addition, this product suite is highly customizable to suit unique organizational needs. The business-critical reports also help in strategically enhancing the IT infrastructure perspective.
Director
IT Services
Infraon provides a really good automation tool for ITSM efficiency – from incident management and release management to problem handling and capacity management.
Rajesh T
Manager
Infraon IMS provides data accuracy for availability and policy harmonization. Our response time is within 30 minutes for any support. This solution provides alerts immediately, and so, we are within our SLA - giving efficiency to our support.
Maharajan S
AVP, Navitas Life Sciences
Everest solved our biggest problem of frequent unpredictable downtimes by proactively monitoring the health and performance of links & devices. It is simple, robust, easy-to use, scalable as well as very affordable. Coupled with a 24x7 local support team and in-house Everest engineers in the FMS team, Cloudnine’s overall IT Infrastructure efficiency & effectiveness improved drastically
Jitendra
Kids Clinic India Pvt. Ltd (Cloudnine Hospitals)
Lesser time is taken for implementation than other products in similar categories. They also offer very quick turnaround for Day 02 support.
Velosis
Good statistical reporting and helpful support. The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem.
Srinivasa Molguri
Networking Head, Birla Corporation
Easy-to-use, good reporting and alerting capabilities, with effective backup, restore, and comparison features.
MD Parvez
System Administrator at Toyota Systems Corp
Everest ensured high service availability across all branches. It is an integrated one-stop solution for performance and server management. Everest provides great flexibility in managing a complex network through its centralized tool.
Srinivasan
Geojit BNP Paribas
InfraonIMS is an innovative monitoring solution with great features such as individual Tunnel Monitoring, in-depth reporting capabilities and flexible role-based dashboards. Looking at the tool functionality & price point, we went for InfraonIMS solution.
Dariusz Soszynski
Sr. Systems Engineer, Blackbox Corporation
Everest IMS is an outstanding infrastructure management solution that helps in managing networks of any scale centrally. With wide range of features and customized dashboards, it's very impressive in terms of performance and presenting vibrant dashboards & reports. A must consideration while evaluating network monitoring tools.
Ramesh K, Manager
NOC Shift Telecommunications
