Generative-AI enabled ITSM Platform
that boosts
Agent Collaboration
Agent Productivity
Cost Optimization
Supercharge Team Collaboration, Boost Productivity, and Reduce Costs with Infraon ITSM
Single-Click Resolution
Rise in Agent Productivity
Data Protection Guaranteed
Service Uptime
4.7
Client Testimonials That Speak Volumes
Infraon ITSM has a faster implementation process compared to similar products in this category. It started providing quick support on the second day itself.
Sagar S.
Manager, Managed Services Delivery (North)
The ITSM dashboard is very user friendly. The UI looks decent with different attributes combined well on a single dashboard. The primary benefit of this solution is - you can configure all the process as per your requirements.
Chinmay C.
Assistant Manager IT operations
This product makes it easier to understand and resolve incoming tickets. The bar graphs provided in this solution show how many tickets arrive each hour, making it simple to track and analyze ticket numbers.
Chethan M.
Analyst
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Collaboration
Workflow
Incident
Request
Change
Release
IT Asset
SLA
Ignite a culture of collaboration, unlock innovation, and amplify your team's success with Infiy's dynamic platform that empowers seamless communication and efficient teamwork.
Discover the efficiency of our ITSM tools, designed for seamless management. Try
them out for free to experience their full functionality.
Collaboration system designed for ITSM and helpdesk agents
Sensible AI bot for ITSM agents to improve productivity and service efficiency
Data security that changes the game
Assist clients even while you're not at your desk using the Infraon Mobile App
Automate tickets/requests/changes with advanced workflows and auto-assignment based on workload and skillset
Leverage an easy-to-use portal for fast and convenient self-service experiences
Enable 24X7 omnichannel support to track and resolve multi-department issues
Use external API gateway to harness out-of-the-box functionalities
Get easy access to propriety NMS, Asset Management, and ITIM tools
Get a free trial that's flexible & scalable - cancel or switch plans anytime
For small teams to plan and track work more efficiently
Final Price: $230
per user/yearly
Start TrialIncident Management
Workflow Automation
Self-Service Portal
SLA Management
Analytics and Dashboards
Knowledge Base
For small teams to plan and track work more efficiently
Final Price: $490
per user/yearly
Start TrialCollaboration System
Request Management
Task Management
AI For email writing
IT Asset Management
For small teams to plan and track work more efficiently
Final Price: $690
per user/yearly
Start TrialProblem Management
Change Management
Release Management
AI for Knowledge Base
CMDB and Asset Relationship
For organizations focusing on end-to-end IT Asset Management. (Both Agent and Agent-less). This will
include all features from Essential, Standard and professional. Please contact us for customized prices.
Free onboarding Session
60% Faster implementation than Competitors
Easy Adoption & User-Friendly System
Tailored Workspace for Diverse Needs
Smooth Migration with Expert Support
Transparent Pricing & Multi-Year Flexibility
GDPR Compliant Data Protection with SOC-2 Type-2 Security
Need a clarification before you try? We have listed all the frequently asked questions here. Write to us at sales@infraon.io if you cannot find your question here.
If you are SMB/Startup looking for a basic ticketing system to support your internal/external customer then you may choose our Essential Plan which contains an incident management system integrated with KB, standard workflows, dashboards, and analytics, which is also integrated with fixed assets. We have a $8/month per agent special offer for companies with 3 agents.
If you are an organization looking for custom workflows but still like to manage only with tickets/incident management then you can go for Standard Plan, which includes an incident management system with additional features like automated workflows and agent-based IT asset management. The standard includes all the features of the essential plan too.
The Professional Plan is for a little larger organization that like to implement more advanced ITIL practices like Change Management, Problem Management, and Release Management and also needs an agent/agentless Infrastructure asset management system that can help manage assets like network devices, servers, routers, etc., integrated with all the features of ITSM.
Larger enterprises looking for custom security, integrations, and dedicated instances can contact us for a customized quote.
Yes. You can choose our Essential Plan, which includes three users for as low as $8 per month/per user.
Of course. We offer volume discounts on all our plans. The more users, the more the discount.
14 days and you will get a chance to try all the features of Infraon ITSM
No, we need your credit card only during the production activation.
We are hosted on AWS and use AES 256 encryption for all sensitive information. We are also a SOC-2 and GDPR-compliant organization.
You can use your credit card or contact us for other modes of payment.
Yes, we give a 20% additional discount. Please mail your organization registration details to sales@infraon.io.
