Empower Everyone With a
Gen AI-Based
ITSM Software
Agent Collaboration
Agent Productivity
Cost Optimization
Supercharge Team Collaboration, Boost Productivity, and Reduce Costs with Infraon ITSM
Single-Click Resolution
Rise in Agent Productivity
Data Protection Guaranteed
Service Uptime
4.7
Our Product suite is
GDPR-Compliant
Certified by SOC2
Many repetitive high-volume ITSM tasks demand 100% accuracy – making life hard for multiple teams.
Legacy ITSM software is frankly “too human” – causing issues like:
Insufficient service desk features that lead to ineffective modernization.
Delayed approvals and resolutions because of multi-team dependencies.
Unproductive agents and business users, resulting in unmet SLAs.
Extra training for staff that could take up to 10-40 hours every year.
Remote workspace pressures that leave no room for in-person meetings.
Lack of the ability to identify patterns and predict potential service issues.
Get insights into overcoming the biggest industry challenges by
implementing future-ready ITSM solutions.
Infraon ITSM is Gen AI-based software that supercharges team communication and collaboration with prebuilt automated workflows. You can create a fully modernized workspace with quick resolutions, proactive monitoring, intelligent alerts, and more.
Ready-to-use software – absolutely no need for internal or external engineers.
End-to-end process automation with an ITILv3 compatible for 13 processes by Pink Elephant.
Integrated real-time event detection and collection – driven by Gen AI.
Collaborative tools to sync up DevOps and IT users, as well as business teams and vendors.
Single-click resolution for over 80% of all ITSM-related tickets.
Unified dashboard to track and manage all service desk tasks in real time.
Make different teams work together to manage incidents quickly and accurately, significantly minimizing business impact.
ExploreGet predefined rules to determine the best-fit team or user to handle requests, incidents, etc., improving resource allocation.
ExploreEquip users to raise requests, resolve incidents, drive seamless change management, etc., and provide a Gen AI-led knowledge base.
ExploreConveniently access, publish and download event data at top speed - with API-based data collection and get valuable service context.
ExploreLeverage custom SLA templates to handle escalation procedures, improving user satisfaction while meeting compliance needs.
ExploreTake control of the lifecycle of problems 24X7 to prevent the recurrence of incidents, minimize service issue impact, and more.
Explore
Drive smooth IT operations on a daily basis by enhancing service delivery and delivering high user satisfaction.
ExploreAutomate routine tasks, manage service requests, and ensure regulatory compliance with Gen AI-powered ITSM workflows.
ExploreSupport healthcare operations while optimizing patient care delivery with improved end-user experiences.
ExploreEnsure IT support aligns with manufacturing goals with fast resolutions, smarter resource management, and more.
ExploreMeet the growing demands of the education sector by simplifying complex IT processes and better allocating resources.
Explore
Effortless access to proprietary Network Management, ITSM, and ITIM tools
Assigned sales account manager supported by a skilled technical team
Certified team ensuring seamless onboarding
Account manager for post-delivery support
Round-the-clock customer assistance
45% reduction in go-live time – without any delays or hassles
96% accuracy for Gen AI-led email-to-incident automation
Minimum 30% reduction in resolution time – with faster approvals
Up to 75% increase in overall security and compliance
Need a clarification before you try? We have listed all the frequently asked questions here. Write to us at sales@infraon.io if you cannot find your question here.
If you are SMB/Startup looking for a basic ticketing system to support your internal/external customer then you may choose our Essential Plan which contains an incident management system integrated with KB, standard workflows, dashboards, and analytics, which is also integrated with fixed assets. We have a $8/month per agent special offer for companies with 3 agents.
If you are an organization looking for custom workflows but still like to manage only with tickets/incident management then you can go for Standard Plan, which includes an incident management system with additional features like automated workflows and agent-based IT asset management. The standard includes all the features of the essential plan too.
The Professional Plan is for a little larger organization that like to implement more advanced ITIL practices like Change Management, Problem Management, and Release Management and also needs an agent/agentless Infrastructure asset management system that can help manage assets like network devices, servers, routers, etc., integrated with all the features of ITSM.
Larger enterprises looking for custom security, integrations, and dedicated instances can contact us for a customized quote.
Yes. You can choose our Essential Plan, which includes three users for as low as $8 per month/per user.
Of course. We offer volume discounts on all our plans. The more users, the more the discount.
14 days and you will get a chance to try all the features of Infraon ITSM
No, we need your credit card only during the production activation.
We are hosted on AWS and use AES 256 encryption for all sensitive information. We are also a SOC-2 and GDPR-compliant organization.
You can use your credit card or contact us for other modes of payment.
Yes, we give a 20% additional discount. Please mail your organization registration details to sales@infraon.io.