4.7
Why is ITSM important for modern businesses?
Our Product suite is
GDPR-Compliant
Supercharge Team Collaboration, Boost Productivity, and Reduce Costs with Infraon ITSM
Single-Click Resolution
Rise in Agent Productivity
Data Protection Guaranteed
Service Uptime
4.7
Infraon mentioned in the 2025 Gartner Market Guide for Infrastructure Monitoring Tools.
Infraon mentioned in the 2024 Gartner Market Guide for Hardware Asset Management Tools.
Many repetitive high-volume ITSM tasks demand 100% accuracy – making
life hard for multiple teams.
Legacy ITSM software is frankly “too human” – causing issues like:
Insufficient service desk features that lead to ineffective modernization.
Delayed approvals and resolutions because of multi-team dependencies.
Unproductive agents and business users, resulting in unmet SLAs.
Extra training for staff that could take up to 10-40 hours every year.
Remote workspace pressures that leave no room for in-person meetings.
Lack of the ability to identify patterns and predict potential service issues.
Get insights into overcoming the biggest industry challenges by
implementing future-ready ITSM solutions.
Infraon ITSM is Gen AI-based software that supercharges team communication and collaboration with prebuilt automated workflows. You can create a fully modernized workspace with quick resolutions, proactive monitoring, intelligent alerts, and more.
Ready-to-use software – absolutely no need for internal or external engineers.
End-to-end process automation with an ITILv3 compatible for 13 processes by Pink Elephant.
Integrated real-time event detection and collection – driven by Gen AI.
Collaborative tools to sync up DevOps and IT users, as well as business teams and vendors.
Single-click resolution for over 80% of all ITSM-related tickets.
Unified dashboard to track and manage all service desk tasks in real time.
Make different teams work together to manage incidents quickly and accurately, significantly minimizing business impact.
ExploreGet predefined rules to determine the best-fit team or user to handle requests, incidents, etc., improving resource allocation.
ExploreEquip users to raise requests, resolve incidents, drive seamless change management, etc., and provide a Gen AI-led knowledge base.
ExploreConveniently access, publish and download event data at top speed - with API-based data collection and get valuable service context.
ExploreLeverage custom SLA templates to handle escalation procedures, improving user satisfaction while meeting compliance needs.
ExploreTake control of the lifecycle of problems 24X7 to prevent the recurrence of incidents, minimize service issue impact, and more.
Explore
Drive smooth IT operations on a daily basis by enhancing service delivery and delivering high user satisfaction.
ExploreAutomate routine tasks, manage service requests, and ensure regulatory compliance with Gen AI-powered ITSM workflows.
ExploreSupport healthcare operations while optimizing patient care delivery with improved end-user experiences.
ExploreEnsure IT support aligns with manufacturing goals with fast resolutions, smarter resource management, and more.
ExploreMeet the growing demands of the education sector by simplifying complex IT processes and better allocating resources.
Explore
Effortless access to proprietary Network Management, ITSM, and ITIM tools
Assigned sales account manager supported by a skilled technical team
Certified team ensuring seamless onboarding
Account manager for post-delivery support
Round-the-clock customer assistance
45% reduction in go-live time – without any delays or hassles
96% accuracy for Gen AI-led email-to-incident automation
Minimum 30% reduction in resolution time – with faster approvals
Up to 75% increase in overall security and compliance
Need a clarification before you try? We have listed all the frequently asked questions here. Write to us at sales@infraon.io if you cannot find your question here.
Essential ITSM features include incident and problem management, change management, asset tracking, service catalog, SLA management, and self-service portals. Advanced features should include AI-powered automation, real-time reporting, integrated dashboards, and mobile accessibility.
AI automates ticket routing, enhances knowledge base search, enables smart categorization, detects trends, predicts SLA breaches, and provides actionable insights through intelligent dashboards for faster, smarter service delivery.
*when integrated with Infraon AIOps
IT alert management filters, prioritizes, and correlates IT alerts using AI to reduce noise and highlight actionable incidents. Our AI engine analyzes alert patterns, eliminates duplicates, and provides intelligent escalation, boosting response clarity and reducing resolution time.
Infraon's change management enables controlled, automated approval workflows that reduce service disruptions and ensure smooth infrastructure updates. It provides complete audit trails and risk assessment to maintain compliance while accelerating safe deployments.
AI transforms ITSM through predictive analytics, proactive problem detection, dynamic SLA adjustments, and Gen AI enables intelligent recommendations, virtual service agents, and automated decision support, enabling truly autonomous IT operations.
Choose based on your team size, required modules (ITSM, AIOps, Asset Management), automation needs, and deployment preference (cloud vs on-premise). Start with our Basic plan for small teams (up to 25 agents) or Professional for enterprises. Infraon scales with you as your needs grow.
Our free trial lasts 14 days and includes full access to all core ITSM features including incident management, automation workflows, AI-powered routing, and reporting. No credit card required to start your trial.
Yes, your data is 100% secure. We're SOC2 certified and GDPR compliant with enterprise-grade encryption. Our IT audit capabilities provide robust tracking, reporting, and audit trails aligned with SLAs and industry standards to maintain continuous compliance.
We accept all major credit cards and offer annual payment discounts. Special pricing is available for startups, non-profits, and educational institutions. Enterprise customers with larger user counts receive volume discounts.