Soumya Nandhakumar

Soumya Nandhakumar

Soumya Nandhakumar is the Product Marketing Manager at EverestIMS Technologies Limited, where she leads content strategy for the Infraon suite. With prior experience at Dell, DBOI, and ANZ, she brings a cross-industry perspective to how enterprise IT tools are evaluated, adopted, and measured.Soumya writes on ITSM, ITAM, AIOps, and SaaS product trends, with a focus on helping IT and business leaders cut through market noise to make informed decisions. Her content is grounded in product expertise and reviewed by Infraon's technical team, ensuring that every piece reflects the operational realities of managing enterprise IT infrastructure.

Soumya Nandhakumar's articles

itsm low code
  1. Good Reads
  2. ITSM

The Power of Low Code No Code ITSM Platforms 

Low code no code approaches are transforming how IT teams manage services. By using visual tools and prebuilt components, ITSM platforms can be customized faster, reducing dependency on lengthy development cycles. It empowers teams to roll out service desk automations, self-service portals, and approval workflows at speed.  The global low-code development platform market stands at […]
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sla vs ola Hero
  1. Good Reads
  2. ITSM
  3. Service Level Agreement

SLA vs. OLA in ITSM: Key Differences, Examples, and Best Practices 

Service delivery in ITSM depends on measurable targets and clear internal accountability. Two core agreements define that structure: Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Though often grouped together, they serve distinct roles. Knowing how to separate and align SLA vs OLA is key to improving outcomes and avoiding friction between teams and […]
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sass infrastructure banner
  1. Asset Management
  2. Good Reads
  3. Software Asset Management

Why SaaS Infrastructure Monitoring Is Critical for Modern IT Operations

In today’s cloud-driven world, keeping track of your software services is no longer optional—it’s essential. SaaS infrastructure monitoring helps IT teams keep an eye on the performance, uptime, and health of all cloud-based applications and systems in real time. With businesses relying heavily on remote tools and digital platforms, monitoring your SaaS stack ensures smooth […]
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Preventative maintenance, often called PM, is the process of keeping equipment and systems in good condition through regular tasks like inspections, cleaning, and repairs.
  1. Asset Maintenance Software
  2. Asset Management
  3. Good Reads

What is Preventative Maintenance?

Preventative maintenance, often called PM, is the process of keeping equipment and systems in good condition through regular tasks like inspections, cleaning, and repairs. It aims to stop failures before they happen, playing a key role in asset management by ensuring resources work reliably and last longer. This helps cut downtime by preventing unexpected breakdowns, […]
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5 Essential Steps to Build a Custom Asset Tracking System That Works
  1. Asset Management
  2. Asset Tracking
  3. Good Reads

5 Essential Steps to Build a Custom Asset Tracking System That Works

An asset tracking system provides visibility into asset locations, conditions, and usage, reducing loss and ensuring timely maintenance. While generic solutions exist, building a custom asset tracking system offers unique advantages, aligning precisely with specific business demands. Leveraging tools like asset tracking software and asset management software, organizations can create a system that scales with […]
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Will Dashboards Survive the Rise of Autonomous Analytics?
  1. Asset Management
  2. Good Reads

Will Dashboards Survive the Rise of Autonomous Analytics?

Autonomous analytics are changing everything. Don’t we all love dashboards? Those pixel playgrounds of donut charts, bar graphs, and KPI-based visuals. Well, guess what? They may not survive what comes next. Teams once hovered over them like ancient monks reading entrails, guessing what churn rates might predict or which sales region would wake up next […]
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How to Know When You’ve Outgrown Your Asset Management Solution
  1. Asset Management
  2. Asset Tracking
  3. Good Reads
  4. Software Asset Management

How to Know When You’ve Outgrown Your Asset Management Solution

Managing assets, whether physical equipment, digital files, or operational resources, demands a powerful system to track, maintain, and optimize their use. An asset management solution serves as a foundation for keeping operations running smoothly, providing visibility into resource allocation and performance. However, as businesses expand, an outdated or inadequate asset management solution can hinder progress, […]
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How IP Address Management Works
  1. Good Reads
  2. IPAM
  3. Network Monitoring System

What is IPAM? How IP Address Management Works

As networks grow in complexity with more devices, cloud services, and IoT deployments, keeping track of IP addresses becomes increasingly challenging. IPAM provides the processes and tools for managing, allocating, and tracking IP addresses efficiently. By integrating with core network services like DNS (Domain Name System) and DHCP (Dynamic Host Configuration Protocol), IPAM ensures each […]
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In today’s digital world, firewall management is a key part of IT security, acting as the first line of defense against cyber threats.
  1. Cybersecurity
  2. Good Reads
  3. security management
  4. Zero Trust Security

7 Firewall Management Best Practices in 2025

Introduction In today’s digital world, firewall management is a key part of IT security, acting as the first line of defense against cyber threats. A firewall helps monitor and control network traffic, ensuring only authorized data passes through while blocking malicious activities. With cyber threats evolving rapidly, firewall protection has become more crucial than ever […]
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Poor Inventory Management Examples Made by Huge Brands
  1. Inventory Management

Poor Inventory Management Examples Made by Huge Brands

Introduction Effective inventory management is vital for businesses to maintain smooth operations, control costs, and meet customer demands on time. Without proper tracking, companies risk stock shortages, excess inventory, poor inventory management or mismanagement, which can lead to financial losses. Many companies with inventory face challenges like inaccurate demand forecasting, supply chain disruptions, and storage […]
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29471
  1. Good Reads

The Importance of SOC 2 Certification for Building Customer Trust

Companies entrust service providers with sensitive data like customer records, financial details, and intellectual property, which demand rigorous security and reliability. SOC 2 certification (Service Organization Control 2), developed by the American Institute of Certified Public Accountants (AICPA), is a globally recognized standard that validates an organization’s commitment to data protection and operational excellence.  For SaaS, […]
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