The Importance of SOC 2 Certification for Building Customer Trust Companies entrust service providers with sensitive data like customer records, financial details, and intellectual property, which demand rigorous security and reliability. SOC 2 certification (Service Organization Control 2), developed by the American Institute of Certified Public Accountants (AICPA), is a globally recognized standard that validates an organization’s commitment to data protection and operational excellence. For SaaS, […] Written by Soumya Nandhakumar April 23, 2025June 18, 2025
AI-Helpdesk: Beyond Tech Glitches to Customer Delight and Happiness The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. AI helpdesk software now plays a significant role in shaping a customer’s perception of a brand. The modern AI helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard. […] Written by Deepak Kumar S September 25, 2023April 9, 2025
Top Managed IT Services in Dubai for 2026: Compare the Best MSPs What Are Managed IT Services? Managed IT Services in Dubai refer to outsourcing your organization’s IT operations to a third-party provider, known as a Managed Service Provider (MSP). Instead of reacting to issues after they occur, MSPs adopt a proactive approach by continuously monitoring systems, maintaining infrastructure, and resolving potential problems before they impact business […] Written by Deepak Gupta April 7, 2026April 7, 2026
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Asset Management ITAM The one-stop learning guide to IT Asset Management (ITAM) IT enterprises use a variety of network, software, and hardware assets. IT asset management refers to the practices that are involved in managing the life-cycle of these assets and as a result reducing enterprise expenditure on assets. What is IT Asset Management? IT asset management or ITAM refers to a large gamut of activities including […] Written by satishkumar October 12, 2021April 17, 2025
IT Asset Discovery tools How Great IT Asset Discovery Tool can be your Business Game-Changer One of the major challenges faced by today’s IT organization is to adapt to the changing needs of customers and technology along with maintaining the stability of existing services in the face of disruption and risks. In order to tackle this situation, visibility of IT Infra components has become a prerequisite, in the absence of […] Written by Arun Prasath R September 22, 2021November 20, 2024
Remote Access Infraon SecuRA What Is Remote Access–A Guide to Choosing the Best Software Remote access is the mechanism through which authorised users can access a secure network from an offsite location. It is done by using remote access software. The authorised personnel can gain access to files and other different resources on any device at any time. Importance of Remote Access Software Remote access software has become crucial, especially […] Written by Ganesh N Kumar August 20, 2021January 7, 2026
Zero Trust Security Everything to know about Zero Trust Network Security What Is Zero Trust Security? Zero trust security has become very important in the recent few years. It implies a set of technologies that operate on an adaptive trust model, where it is important to grant access on a ‘’need to know’’ basis and where trust is never implicit. With Zero Trust Network Access or […] Written by Ganesh N Kumar August 20, 2021July 14, 2025
Asset Management Software Asset Management Seven Best Practices for Software Asset Management Many technological advancements have made it easy for companies to manage the crucial assets that help them run their day-to-day businesses. For instance, the rise of automation has empowered them to create agile, flexible, and mobile business processes. But it has also meant that many of them are now dependent on software tools, which play […] Written by Soumya Nandhakumar August 20, 2021July 4, 2025
Remote Access Infraon SecuRA Three Critical Factors to Consider When Buying a Remote Access Software Today, organizations are relying on digital transformation more than ever before. Hence, remote technologies are no longer luxury items to enhance business efficiency. They have become critical to keep youroperations up and running without system disruptions or financial and reputational losses! Especially in this COVID-influenced climate of ‘work from home’ expectations, remote software ensures that […] Written by Arun Prasath R August 20, 2021January 7, 2026
