Shwethashree's articles

1. Customer Service
2. Customer Support

Best Customer Service Companies in 2024

Customer service is an integral part of running any business. Every customer is deserving of excellent service and attention. When you instill this attitude in your employees and leadership, great things can happen. Staff will feel empowered to make decisions with a conscience, and they will learn how to serve their customers’ best interests. The […]

Written by Shwethashree December 27, 2022July 22, 2024

1. Customer Success

What does ‘customer first’ mean?

In business, the customer is always supposed to come first, but what does that actually mean? How do you prioritize customers’ needs over everything else? In this article, we’ll explore the concept of customer first and how you can make it a reality in your business. What does customer-first mean? Customer-first means putting the customer’s […]

Written by Shwethashree October 9, 2022August 21, 2023

1. Customer Service

The importance of customer-focused culture

Your customer’s expectations are higher than ever as they compare your business to other businesses offering an easy, fast, and personalized customer experience. Rather than just reaping the benefits in the past of customer loyalty and competitive advantage, you should also reap the benefits of being a customer-focused business. Company culture significantly impacts employee morale […]

Written by Shwethashree September 21, 2022May 29, 2023

1. Customer Support

SaaS Customer Support Best Practices in 2023

No matter how well-developed your product is, it’s likely that a customer will have questions at some point during the process. When they do, it’s helpful in many ways for them to be greeted by an efficient and effective customer support team. Understanding what makes for exceptional SaaS customer support and how to implement it […]

Written by Shwethashree September 2, 2022November 20, 2024