An all-in-one OSS Solution for administering, operating, monitoring, and provisioning multi-vendor, multi-technologies that cater to Telecom network operations covering transport, transmission, packet core, distributed, access, and communication networks, and ISPs providing FTTH services.
Comprehensive Network Operations Support for Telecom & Service Provider Infrastructure
Service Design & Feasibility Check
Modelling new services based on requirements and validating their deploy-ability by analysing network topology, resource availability, and policy constraints to ensure efficient and error-free provisioning.
Resource Reservation
Allocation and locking required network resources such as wavelengths, timeslots, MPLS labels, VLANs, Ports to ensure availability and prevent conflicts.
Service Provisioning
Automated or manual process of configuring and activating network resources across multiple technologies to deliver end-to-end services, ensuring alignment with design, policies, and QoS requirements.
Service Activation
Activate the configured service for customer use and initiate continuous monitoring to ensure performance and SLA compliance.
Fault Management
Unified fault collection, normalization, grouping, correlation, and resolution of network faults across diverse vendor equipment through standardized interfaces and intelligent analytics.
Performance Management
Collection, aggregation, and analysis of diverse KPIs across heterogeneous network elements to ensure SLA compliance and proactive optimization.
Event Correlation and Impact Analysis
Aggregating and Analysing alarms and events across network layers and domains to identify root causes, reduce noise, and assess the potential service impact in real-time.
SLA Monitoring and Alerting
Tracking KPIs against predefined thresholds to ensure service level agreements are met, triggering real-time alerts for any deviations to enable timely corrective actions.
Network Resource Discovery & Reconciliation
Automatic discovery of network elements and their configurations across multi-vendor domains and reconciling them with the inventory database to maintain an accurate and up-to-date network view.
End-to-end Network Visibility
A unified, real-time view of the entire network topology, performance, and service paths across access, transport, and core layers, enabling faster diagnostics, assurance, and optimization.
Configuration Management and Compliance Tracking
Consistent provisioning, auditing, and version control of network configurations across devices, while continuously monitoring compliance with policies, standards, and regulatory requirements.
Capacity Planning
Analysing current network utilization trends and forecasting future demand to ensure optimal resource allocation, avoid congestion, and support scalable growth while aligning with business objectives.
OPEX Reduction
Service Level Assurance
Operational Efficiency
Automated Service Fulfillment across Multi-Vendor, Multi-Technology Domains
Service Design
Resource feasibility check and optimal path computation with protection schemes
Resource Reservation
Cross-domain resource allocation and bandwidth/timeslot/wavelength assignment
Service Activation
Automated NE configuration and service turn-up across transport layers
Service Assurance
Real-time service monitoring, KPI collection, and SLA compliance tracking
Service Restoration
Automated fault isolation, impact analysis, and service recovery procedures
Transport & Transmission
Packet & IP Core
Access Networks
Southbound Integration
Device Monitoring
EMS/NMS Integration
EMS/NMS Integration
Legacy Equipment
SDN/NFV Management
Modern APIs
CLI Management
CLI Management
Northbound Integration
3rd Party Application Integration
Enterprise Systems
Third-party NMS
Real-time Streaming
ServiceNow/Remedy
Tableau/PowerBI
Alert Notifications
Data Warehousing
Seamless Integration with Leading Network Equipment Vendors
and many more.....
Mission-Critical OSS Implementations across Tier-1 Service Providers
UNMS (Unified Network Management System)
5G Backhaul Monitoring
Transmission and Transport Network Management
Optical Fiber Network Management
IP/MPLS and NextGen Network Management
GPON Monitoring and Management
Multi-vendor SDWAN Management
VSAT Management
4G / 5G Tower Energy Management
CMDB – Inventory Management System
Centralized NOC
Datacentre, Utility and Communication Network Management
We are compliant with the European General Data Protection Regulation (GDPR) – and
our SaaS-based product suite is fully committed to protecting the data of our customers
as per the recent standards.
Infraon’s product suite is SOC2 certified – meeting world-class standards for data security, availability, processing integrity, confidentiality, and privacy.
24X7X365 threat monitoring to identify all issues
Anomaly alerts to eliminate likelihood of threats
Actionable analytics to improve security governance
An Operations Support System (OSS) is a specialized platform used to manage the operational side of telecom and IT networks. It enables teams to detect and resolve faults, monitor network performance, handle configuration changes, and assure service quality. OSS platforms are critical for maintaining smooth day-to-day operations, especially in environments that involve multiple vendors, technologies, and large-scale deployments.
OSS and BSS serve different but complementary functions. OSS focuses on the technical and operational infrastructure, such as monitoring network health, managing faults, and ensuring service continuity. BSS (Business Support Systems), on the other hand, handles business processes like billing, customer relationship management, and order handling. Together, OSS and BSS form a complete operational and business ecosystem for service providers.
Without an OSS, organizations often deal with fragmented visibility, meaning data is scattered across multiple tools with no central source of truth. Fault detection becomes slower, service outages last longer, and the risk of configuration errors rises. The lack of centralized control also makes it harder to meet SLAs, respond quickly to performance degradation, and keep operational costs under control.
The five main functions typically include:
Infraon OSS offers a range of capabilities, including rapid fault isolation, KPI-based performance monitoring, real-time configuration control, and centralized inventory tracking. It also integrates automation tools, service assurance modules, and compatibility with BSS/OSS and third-party systems. These features work together to enhance visibility, reduce operational strain, and maintain consistent service delivery.
The platform is suited for telecom carriers, ISPs, data center operators, and large enterprises with complex, distributed network environments. Any organization that manages high-volume, multi-technology infrastructure can benefit from its centralized control, proactive monitoring, and automation capabilities.
OSS platforms enhance service level assurance by delivering real-time fault correlation with automated ticket creation and guided resolution steps. SLA-based alerts prioritize incidents by impact severity, enabling teams to focus on critical issues first. Features like protection-aware provisioning maintain high availability, driving stronger SLA compliance and reducing mean time to repair (MTTR).
Unifying network visibility across domains such as IP/MPLS, DWDM, SDH, and GPON, OSS platforms help streamline oversight and control. They incorporate algorithm-driven decision-making to speed up operations while reducing errors, and enforce security plus configuration policies consistently. Such an approach accelerates service rollout by up to 90% and ensures greater operational consistency.
