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Make Your Support Teams Customer-Friendly With Infraon Helpdesk
Are agents spending a lot of time performing repetitive tasks? Provide AI-powered workflows & auto-suggestions to amplify resolution speed.
Customers affected by lack of collaboration between agents & internal teams? Get toolified to improve teamwork & better manage tickets.
Are support journeys siloed & broken? Respond to customers from a unified location with offer self-service options to boost customer delight
2K+ Agents benefited
600K+ Clients supported
15+ Years of Customer Success experience
Connect The Dots With A Cost-Effective Support Ecosystem
Infraon Helpdesk is a feature-rich yet low-code platform to deliver enriched customer service journeys. You can unify your customers, agents, and internal teams to drive seamless support experiences. Even if you don’t have a big budget, you get an extremely affordable, world-class solution to dynamically manage support tickets.
Stop Treating Ticket Management Like It’s Rocket Science
Infraon Helpdesk avoids the complexities that haunt other such products with a simple and intuitive web UI. It can increase agent efficiency and enable proactive customer support experiences without the hassles of dealing with a maze of features or poor data visualization. Instead, your agents can spend more time on increasing customer satisfaction.
Ensure Top-Speed ‘Anytime, Anyplace’ Customer Delight
Infraon Helpdesk comes equipped with complete mobile accessibility for starting or continuing support-related conversations. You can also use cutting-edge features like Email to Ticket, Ticket Creation via WhatsApp and AI- driven Chatbots to improve customer delight, no matter where they are.
Get access to robust reporting & analytics for better decision- making
Match the right agent with the right ticket through intelligent routing
Provide self-service enablement to increase support agility
Easily track & monitor agent performance with enhanced supervisor capabilities
Use workflows & business rules to accelerate agent productivity
Deploy auto-suggestion feature to better manage support tickets
Customer support tools are the nervous system of a customer experience. These tools act as a link between your business and your customers. Customers communicate with the companies using the channels of their choice, which now represents a host of technologies to connect to your tech stack. But it is very crucial to understand which tool is perfect for business, and it’s not an easy task. So if you’re confused regarding the best customer support tool for your business? Worry not; we got you covered!
With Infraon Helpdesk, you’ll:
Get better insights and analytics for better decision-making.
Match the right agent with the correct ticket.
Get to track and observe agent performance.
Customer support software is not expensive, but it may produce excellent results and save money. You can try out the tools for free before deciding whether or not to purchase them. If the tool would benefit your organization. Before choosing customer support software, keep both of these issues in mind.
Customer support software is a multiple channel instrument like messaging, emails, chats, and self-service channels. It helps you communicate effectively with your customers and coworkers, organize and manage the tickets, solve customer requests and queries efficiently, and deliver a better customer experience. Some packages eye on managing leads and maximizing sales, while others come with help desk facilities that help your business by finding bugs and problems in the system to ensure that customer issues are solved and completely satisfied.
Here are some of the advantages of using customer service software:
Providing more value to the customer.
Ease of communication and contact with the customer and the coworker.
Help and support 24 hours a day.
Enhancement in efficiency.
Reduction in operational costs.
Ensuring that all the service goals are met.
Identifying user problems or dissatisfactions.
Upsell existing clients.
Improve customer experience.
Growing leads effectively.
There are five main types of customer service software available in the market. You can implement more than one of these software for your business, depending on the size and complexity of your business.
Messaging and chatbox tools: If you’re thinking of making your support accessible but do not want a full-fledged help desk, messaging and chatbox tools are the right fit for you.
Customer relationship management: CRM gathers information about prospective customers into a database to help companies find strong leads, personalize communication and carry out marketing efforts.
Shared inbox software: Shared inbox is a unified space where team members can access duplicate emails. It allows collecting multiple accounts, helping the team work together, and responding to queries, complaints, and questions.
Knowledge bases: For a customer, certain products might be tricky to understand and use; This is where a knowledge base can help. Knowledge bases allow the staff and employees to post tricks, tips, and other information in a searchable and easy-to-understand format for the customers.
Service/Help desk software: If a customer has some grievance or issue, they can raise a ticket to get help using the Service/Helpdesk software.