Best alternative to
Best alternative to
Best-in-class AI Customer Support, 3 users free forever
and pay from 4th user onwards.
AI-Power
Reduction in Support Tickets
UX-Power
Faster customer support efficiency
Approve, assign, and resolve tickets in real time to accelerate resolutions with advanced AI capabilities. Get innovative features like integrated field support, ticket creation via WhatsApp, chatbots, self-service portals, etc.
Unleash prebuilt helpdesk workflows with ML/NLP algorithms to ensure agents and customers don’t have to perform allocation based on product catalog or issue type. Easily improve key KPIs like CSAT, FCR, and CES.
Capture customer analytics and turn them into actionable helpdesk insights. Leverage a single source of truth to enable agents to provide personalized responses, making customers feel more valued.
Smoothly integrate external apps to enhance customer support while reducing time, effort, and costs. Swiftly connect to Salesforce, Microsoft Teams, WhatsApp, Slack, LiveChat, and Mailchimp.
Infraon Helpdesk: Feature-rich, low-code platform for seamless, budget-friendly support.
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Infraon Helpdesk simplifies with an intuitive UI, boosting agent efficiency for proactive support.
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Infraon Helpdesk: Mobile-ready for seamless support, including Email to Ticket, WhatsApp, and AI Chatbots.
Learn moreDeploy a Gen AI-powered, low-code customer resolution platform that allows agents to
focus on earning and spreading customer love without breaking a sweat.
Resolve 50% of you support questions instantly
AI-first Approach
Address 50% of your issues using automation
One solution for AI + Ticketing
Begin Your Trial Now, Cancel or Switch Plans anytime
Free upto 3 users.
Email Ticketing
Knowledge Base
Ticket Auto assignement
Ticket Custom Fields
Custom Views
Custom Status
Custom Email Template
Custom Roles and access
Ticket Approvals
Task Management
Ticket linking for parent/child relation
Email and SMS notifications
Self-service Portal
Standard Dashboards
Standard reports and analytics
For small to medium organizations
Per agent/month/billed annually
Chat and Collaborate within the Team
Thread Creation and conversation
Task Management
Unlimited custom Dashboards
Out-of-the-box reporting and analytics
Email support
SLA Management
SLA Notification
AI-powered automatic ticket classification
Mobile App support for Customer
Mobile App Support for Agents
Custom sub Domain
Customer Branding and Style
Knowledge Base user control
REST API Support
Slack Integration
Onboarding Assistance (3 sessions)
Collaborative Workspace for Agents
Group Chat for Agents within channels
Channel Creation for specific discussion
Create a Ticket from the channel
Import Ticket into a Channel for collaboration
Create a thread for collaboration for specific Ticket
Create threads on Tasks for faster engagement
File sharing in channels
500 GB Storage
For enterprises looking to streamline helpdesk operations while keeping the CX on the high end of the bar
Shift management
AI-enabled ticket categorization and allocation
AI-assisted email response
AI-assisted Knowledgebase creation
1000 GB Storage
Custom Integratation
Global Private Cloud Option
Custom Security
Custom Integrations
Custom Terms Of Services
Customize the system for your need"
Gen AI accelerators for blazing-fast deployment
Exclusive training modules to increase tool adoption
Rapid service coverage scalability to manage unexpected spikes
Supervisor capabilities for agent performance monitoring
Gen AI-based knowledge base with an intelligent review system
Automated field support with live updates
Access to propriety Gen AI-based ITSM, NMS, and Asset Management tools
Customer support tools are the nervous system of a customer experience. These tools act as a link between your business and your customers. Customers communicate with the companies using the channels of their choice, which now represents a host of technologies to connect to your tech stack. But it is very crucial to understand which tool is perfect for business, and it’s not an easy task. So if you’re confused regarding the best customer support tool for your business? Worry not; we got you covered!
With Infraon Helpdesk, you’ll:
Get better insights and analytics for better decision-making.
Match the right agent with the correct ticket.
Get to track and observe agent performance.
Customer support software is not expensive, but it may produce excellent results and save money. You can try out the tools for free before deciding whether or not to purchase them. If the tool would benefit your organization. Before choosing customer support software, keep both of these issues in mind.
Customer support software is a multiple channel instrument like messaging, emails, chats, and self-service channels. It helps you communicate effectively with your customers and coworkers, organize and manage the tickets, solve customer requests and queries efficiently, and deliver a better customer experience. Some packages eye on managing leads and maximizing sales, while others come with help desk facilities that help your business by finding bugs and problems in the system to ensure that customer issues are solved and completely satisfied.
Here are some of the advantages of using customer service software:
Providing more value to the customer.
Ease of communication and contact with the customer and the coworker.
Help and support 24 hours a day.
Enhancement in efficiency.
Reduction in operational costs.
Ensuring that all the service goals are met.
Identifying user problems or dissatisfactions.
Upsell existing clients.
Improve customer experience.
Growing leads effectively.
There are five main types of customer service software available in the market. You can implement more than one of these software for your business, depending on the size and complexity of your business.
Messaging and chatbox tools: If you’re thinking of making your support accessible but do not want a full-fledged help desk, messaging and chatbox tools are the right fit for you.
Customer relationship management: CRM gathers information about prospective customers into a database to help companies find strong leads, personalize communication and carry out marketing efforts.
Shared inbox software: Shared inbox is a unified space where team members can access duplicate emails. It allows collecting multiple accounts, helping the team work together, and responding to queries, complaints, and questions.
Knowledge bases: For a customer, certain products might be tricky to understand and use; This is where a knowledge base can help. Knowledge bases allow the staff and employees to post tricks, tips, and other information in a searchable and easy-to-understand format for the customers.
Service/Help desk software: If a customer has some grievance or issue, they can raise a ticket to get help using the Service/Helpdesk software.