How I went from a UX designer to starting two companies that solve the biggest ITOps challenges
In 2005, I started my career as a UX designerBy 2016, I co-founded an IMS company– experiencing 3x growth by year two...
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Get the best lessons, observations, and stories on ITOps & Customer Success
Complete Guide on Depreciate Fixed Assets in 2022
As a business owner, you have probably invested in equipping your company with assets of different kinds, fixed assets being chief among...
How to Start a Call Center | 2022
Are you thinking about starting your own call center? It's a great way to be your own boss and set your hours,...
What is a Customer Success Manager: Responsibilities, skills, and qualifications?
Your company must continue to convince the customer that your product is worthwhile after the sale. The team you have promoting your...
Customer Orientation: Definition, Examples & Skills
Most businesses today are focused on becoming more customer-centric. It can be hard to figure out what that actually means. In this...
Improve and calculate customer retention rate
An integral part of running a business is recognizing that even your most loyal customers will eventually leave if they think their...
The importance of customer-focused culture
Your customer's expectations are higher than ever as they compare your business to other businesses offering an easy, fast, and personalized customer...
Synonyms and Best Alternatives to “Happy to help”
It is no secret that today's customer service industry is one of the most challenging and demanding environments to work in. Day...
Must-have Features in Software Checkout Solution
Your business may succeed or fail depending on how well you choose your software checkout solution. After all, selling online allows you...
Proven Change Management Models in 2022
In today's rapidly evolving business ecosystem, it is more important than ever for organizations to have a solid change management strategy in...
Spare Parts Inventory Management Best Practices
Inventory management is one of the most important aspects of any business, and spare parts inventory management is no different. Spare parts...
