How I went from a UX designer to starting two companies that solve the biggest ITOps challenges
In 2005, I started my career as a UX designerBy 2016, I co-founded an IMS company– experiencing 3x growth by year two...
Blogs
Get the best lessons, observations, and stories on ITOps & Customer Success
Customer Appreciation Ideas: Ways to Say Thank You
When there is a new product on the market and the marketing of the said product, you will acquire new customers. It...
What is customer-facing? Customer facing roles 101
"Customer-facing" is a term used to describe activities, people, or departments that interface with customers. The opposite of customer-facing would be "internal-facing,"...
Asset Inventory System in 2022
An asset inventory system is a critical part of any organization, yet it is often overlooked or not given the attention it...
The Top 10 Essential Asset Management System Requirements in 2022
Prioritizing the management of a company's assets over all other management efforts is crucial. Businesses that deploy asset management systems more often...
Types of Customers and What They Need
In business, you have prospects, customers, and transactors. Each has different needs and expectations. Understanding these needs and expectations is vital to...
How to Improve Your Hospital Asset Management Plan in 2022
As a healthcare organization owner, you may often deal with issues in locating the right medical equipment, whether for an emergency, regular...
Thank You Note to Your Customers: Best Email Templates and Examples
A thank you mail to a customer is the most direct way to show your appreciation for their business. It is an...
Best practices for effective customer feedback management
Customer feedback management (CFM) collects, analyzes, and responds to customer feedback. It is a crucial part of customer experience management and helps...
RFID Asset Tracking in Hospitals
Hospitals and healthcare facilities can handle a variety of equipment and gadgets with the use of asset-tracking systems. However, many systems are...
Customer Service Week: Best Ideas to Celebrate on Your Budget
Every year, Customer Service Week is celebrated across the globe during the first whole week of October. The weeklong event is a...
