Customer Success vs. Customer Service
In today's highly competitive world of SaaS solutions and B2B services, the phrases "Customer Success" and "Customer Support" are tossed about like...
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Is Customer Success cutting-edge in the age of B2B and SaaS?
It's no secret that you'll need a solid product and a good sales and marketing team for your company to expand. However,...
Hardware vs. IT vs. Software Asset Management – Why the need for specific asset monitoring tools?
Hardware asset management (HAM), IT asset management(ITAM), and software asset management (SAM) are all closely related fields that deal with the maintenance...
Can RMM be the game-changer in terms of boosting employee productivity?
As a business owner, you’re well aware of the numerous IT challenges that your company faces. But sometimes, it’s easy to forget...
Understanding customer success – What is it, and why is it important for your company to achieve it?
Customers are no longer satisfied with just a product or a service. They want more! Customers' expectations have grown exponentially, and it's...
How Does ITSM and ITOM Work Together?
Imagine you are sitting at a service desk, your prime objective is to resolve an incident as quickly and efficiently as possible...
Implement Powerful ITSM Integrations with Infraon
Information Technology Service Management (ITSM) is defined as the set of processes or procedures aimed at providing the best practices to align...
What is Zero-Trust? How can it be a game-changer for the security, control, and monitoring of your IT infrastructure?
It might appear like a challenging task to move from a centralized point of access to the network and apply a zero-trust...
How an integrated ITSM and ITOM platform can help you accelerate it.
Accelerating the overall enterprise efficiency is not an easy task as you probably rely on multiple tools to communicate with customers, partners,...
Five key initiatives for organizations to embrace a customer-focused culture
Being customer-centric is the need of the hour. In this era of instant gratification, it is more crucial than ever for businesses...
