Contact Us
Infraon Infinity

Drop us a message

Self Service Portal

cybersecurity cybercrime internet scam business cyber security platform vpn computer privacy protection data hacking malware virus attack defense online network iot digital technology min
  1. AI
  2. Chatbot
  3. Customer Service
  4. Customer Support
  5. Good Reads
  6. Self Service Portal
  7. Ticket Management

Click, Be Happy, and Self-Serve: Customer Experience in 2024

The shift towards self-service indicates a broader desire for controllable technology interactions. Modern customers prefer it as they get instant gratification and autonomy. Rather than waiting in phone queues or for email responses, self-service options give them immediate access to information. Moreover, the immediacy with which information can be accessed has transformed their behaviors. So, they […]
Written by
The Future of IT Self-Service Conversational Bots
  1. Self Service Portal

The Future of IT Self-Service Conversational Bots

In the modern digital world, technology is advancing at a rapid rate. Businesses and organizations are constantly looking for ways to improve their customer service, reduce costs, and increase efficiency. One of the most exciting new developments in the IT industry is the use of conversational bots, also known as chatbots. These bots are capable […]
Written by
What is Self Service Portal
  1. Self Service Portal

What Is a Self-Service Portal?

A self-service portal is a digital platform, accessible through a website or application, that allows individuals to access information, find solutions to problems, and receive assistance without needing to communicate with support, IT, or HR representatives. This type of portal is commonly used to serve customers but can also be utilized by internal employees within […]
Written by