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ITOM - IT OPERATIONS MANAGEMENT
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Assets

SaaS/On-Prem

Improve asset control, monitoring, lifecycle & expenses management

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ITIM/IMS

SaaS/On-Prem

Visualize interface bandwidth/utilization, disks, fans & other hardware health

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SecuRA

On-Prem

Ensure total security with a remote access & privilege platform

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NMS

SaaS/On-Prem

Monitor health & performance of multi-vendor network devices with deep insights

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NCCM

SaaS/On-Prem

Define, authorize & track change/compliance across the network infrastructure

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AIOps

SaaS/On-Prem

Enable superior IT operations & observability with AI/ML power

CUSTOMER SUCCESS
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ITSM

SaaS/On-Prem

Ensure seamless incident management with a ‘workflow automator

TELECOM
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OSS

On-Prem

Reduce business, financial & technical risks with a multi-vendor platform

All-in-one platform
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Infraon Infinity

On-Prem

An all-in-one platform to infinitely accelerate IT & business transformation

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Featured articles that
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Traditional Network Monitoring vs. AIOps Network Monitoring: A Comparative Analysis

The digital shift has particularly influenced the world of network management, where traditional monitoring is gradually giving way to AI operations (AIOps) solutions. It illustrates a clear shift towards automated and predictive IT operations management. While traditional systems have their place, particularly in smaller or less complex environments, AIOps represents the future of network monitoring, […]
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6987 min

Role of Configuration Management in Network Management

Network management ensures optimal network operation, maintenance, and administration through various activities and protocols. A key element is configuration management, which involves the detailed recording and updating of information related to an enterprise’s hardware and software, such as network addresses, firmware versions, and software configurations. This process is crucial for maintaining system organization, documentation, and […]
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How To Respond To An Angry Customer
  1. Customer Success

How to Turn an Angry Customer into a Happy Customer in 2023

Many factors—some justified, some not—cause customers to become rude or angry. As a customer service representative, you will probably encounter irritated or angry customers from time to time because you are in business to serve your customers. 95% of dissatisfied customers share their negative experiences with others personally or through social media/review sites. So, knowing how […]
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Ways to Improve IT Helpdesk Performance
  1. Helpdesk Software

How to Measure IT Helpdesk Performance with Metrics in 2023

Being the immediate point of contact for customers and employees, the IT helpdesk has evolved into the essential face for many businesses. A helpdesk performs a number of crucial tasks, including improving business process efficiency, ensuring prompt and effective client relations, and helping in improved information management and improved IT Helpdesk Performance. Therefore, you need […]
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Importance of Remote Monitoring Maintenance RMM Infraon
  1. ITOps
  2. Remote Asset Monitoring

Why is Remote Monitoring & Maintenance Important for Companies?

Many business operations and tasks are carried out in a distributed manner in this remote/hybrid and mobile era. From locations throughout the world, managed service providers (MSPs) and their clients are attempting to accomplish more with fewer resources. Any MSP expansion needs a remote monitoring management (RMM) platform to assist efficient techs, happy customers, and […]
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Benefits of Equipment Inventory Management System Infraon
  1. Asset Management

Benefits of Equipment Inventory Management Systems in 2023

Without equipment, you cannot finish the task swiftly. Equipment is the foundation of organizations. Because they are assets that are important to businesses, equipment management is also crucial. Equipment inventory management is the most important aspect of an organization because the equipment needs inventory when it is sent for repair because parts are changed or […]
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