Importance of access point monitoring in 2025 The evolution of access point monitoring reflects the broader trajectory of technological advancement and changing security paradigms within IT environments. Initially, access point monitoring was a relatively straightforward process focused on securing physical entry points and logging basic user activities within systems. In these early stages, the emphasis was on controlling access to physical assets […] Written by Sudhakar Aruchamy May 12, 2024January 6, 2025
Unable to accurately measure IT success? Watch out for these 7 KPIs The right KPIs are critical for optimizing IT management lifecycles. With the right set of metrics, organizations can objectively measure their IT function’s performance and identify areas for improvement. These service and operational KPIs often act as a compass, guiding IT teams to help drive operational excellence and achieve strategic alignment with organizational goals. Let’s […] Written by Ganesh N Kumar October 27, 2023October 27, 2023
AI Agent Assistance for Customer Support: Everything You Should Know Bringing in Artificial Intelligence (AI) into customer support functions has become increasingly crucial. AI agent assistance represents a mix of human expertise and AI capabilities, aiming to enhance the quality and speed of customer service. It streamlines support operations while measurably improving customer experience by providing timely, accurate, and personalized assistance. Related blog: Transforming Customer […] Written by Mohitakshi Agrawal June 21, 2024July 4, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Good Reads ITSM IT Workflow Automation: Complete Guide, Examples, Tools & Best Practices IT teams are managing more complexity than ever before: larger infrastructure footprints, higher ticket volumes, more demanding SLAs, and a growing expectation that IT operates proactively rather than reactively. Manual processes that once kept pace with business demands are now a bottleneck. IT workflow automation removes that bottleneck by replacing repetitive, rules-based tasks with automated […] Written by Deepak Gupta April 20, 2026April 20, 2026
Good Reads ITSM Best ITSM Solutions and Tools Compared – 2026 Guide IT teams today face mounting pressure: more service requests, tighter SLAs, growing infrastructure complexity, and rising expectations from employees who want consumer-grade support experiences at work. ITSM solutions exist to meet that pressure head-on. These platforms give IT departments the structure, automation, and visibility they need to deliver services reliably, efficiently, and at scale. Whether […] Written by Deepak Gupta April 17, 2026April 17, 2026
ITSM Self Service Portal Self-Service Portals: Features, Benefits & Use Cases in IT and HR The volume of repetitive service requests, from leave applications to password resets, grows exponentially. To manage this surge, more teams are turning to self-service portals. These platforms provide users with direct access to information, support, and tools, eliminating dependency on helpdesk agents or HR teams for routine tasks. By offering a streamlined interface, employee self-service […] Written by Deepak Kumar S April 14, 2026April 14, 2026
Good Reads ITSM Why Enterprise IT Teams in Malaysia Are Investing in Modern ITSM Platforms ITSM Malaysia: Across Malaysia’s enterprise sector, from financial services and telecommunications to manufacturing and government organizations, IT teams are under increasing pressure to deliver faster services, maintain uptime, and support digital transformation initiatives. For CIOs and IT managers in organizations with 1,000 or more employees, traditional service desks often struggle to keep pace with high […] Written by Deepak Gupta April 10, 2026April 10, 2026
Good Reads ITSM Top Managed IT Services in Dubai for 2026: Compare the Best MSPs What Are Managed IT Services? Managed IT Services in Dubai refer to outsourcing your organization’s IT operations to a third-party provider, known as a Managed Service Provider (MSP). Instead of reacting to issues after they occur, MSPs adopt a proactive approach by continuously monitoring systems, maintaining infrastructure, and resolving potential problems before they impact business […] Written by Deepak Gupta April 7, 2026April 7, 2026
Good Reads Incident Management ITSM Incident Management Process: Complete Guide, Flow & Best Practices What Is an Incident Management Process? An incident management process is a structured set of procedures that IT teams follow to detect, log, investigate, and resolve unplanned disruptions to services or systems. The goal is straightforward: restore normal service operations as quickly as possible while minimizing the impact on business operations and end users. In […] Written by Deepak Gupta April 3, 2026April 3, 2026
Asset Management ITAM Top 10 IT Asset Management Tools for 2026: Compare Features, Pricing & ROI In 2026, asset visibility holds a central role in IT planning. Teams track laptops, servers, mobile devices, SaaS subscriptions, cloud resources, contracts, warranties, and retirement records while supporting hybrid users and distributed offices. A modern IT asset management platform turns scattered records into one working system for finance, IT, security, procurement, and service operations. That […] Written by Soumya Nandhakumar March 31, 2026April 1, 2026
Network Availability Monitoring Tools Network Configuration Management Network Management Network Monitoring System Network Performance Monitor Network Topology Network Topology: Types, Diagrams, Tools & Enterprise Best Practices What Is Network Topology? Network topology describes how devices, connections, and data flows are arranged in a network. It is the blueprint of your network infrastructure. Both matter because they affect performance, scalability, and security. A well-designed topology ensures data reaches its destination quickly and reliably. A poor design creates bottlenecks, security gaps, and troubleshooting […] Written by Deepak Kumar S March 26, 2026March 31, 2026
ITSM What Is Enterprise Service Management (ESM)? A Complete Guide for Modern Enterprises So, what is ESM in plain terms? Think of Enterprise Service Management as taking the same efficient, structured approach that IT uses to manage tickets and applying it to the entire company. It’s the practice of using service management principles to support every business function, from HR and finance to facilities and procurement. In essence, […] Written by Sudhakar Aruchamy March 24, 2026April 7, 2026
AI Good Reads ITSM What Is Artificial Intelligence in ITSM? Artificial Intelligence in ITSM What if your IT service desk could learn from every ticket, predict problems before they happen, and automate the routine work that bogs your team down? That’s the promise of bringing artificial intelligence in ITSM. It’s about infusing your existing processes with smart technology that learns from data, makes decisions, and […] Written by PRAVEEN SINHA March 18, 2026March 23, 2026
ITSM ITSM vs. ITOM: Differences, Use Cases & Collaboration Benefits What Is ITSM (IT Service Management)? ITSM VS ITOM IT Service Management (ITSM) focuses on delivering and managing IT services for end users. It provides frameworks and processes that ensure users receive the support they need while IT teams maintain consistency and quality. ITSM is about the service experience rather than the underlying infrastructure. Core […] Written by Deepak Kumar S March 17, 2026March 23, 2026
Asset Management Software License Management Software License Management: Types, Tools & Best Practices For anyone managing a company’s software stack, there’s a silent but constant question: do we actually know what we own? Software license management is the answer. It’s the simple, structured practice of knowing exactly what software you have, how you bought it, who is using it, and whether that use matches what you’re paying for. […] Written by satishkumar March 12, 2026March 12, 2026
