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Best practices for effective customer feedback management
Best practices for effective customer feedback management
Content Management vs. Knowledge Management 2023
Content Management vs. Knowledge Management 2023
How I went from a UX designer to starting two companies that solve the biggest ITOps challenges
How I went from a UX designer to starting two companies that solve the biggest ITOps challenges
  1. Editor's choice
  2. Featured
  3. Infraon Story

How I went from a UX designer to starting two companies that solve the biggest ITOps challenges

In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […]
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  1. ITOps

5 technology trends that ITOps managers and leaders should watch out for in 2023

It’s that time of the year again, folks. Everyone’s gazing at the crystal ball, hoping to get a fairly accurate preview of things to look out for in 2023. The ITOps world could definitely use one, as it seems to be trapped in a self-fulfilling prophecy of innovation. There’s so much happening that it’s gradually […]
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  1. ITOps

IT Operations Management (ITOM) Best Practices

IT operations have always served as the infrastructure’s watchdogs and first responders, but they now do much more. ITOps experts are incorporated into build/run product teams where they will share ownership and accountability with the development team, testers, and system administrators. What change might be the most challenging for an experienced ITOps professional? Production is […]
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  1. ITOps

The Insider’s Guide to IT Operations Management Tools

Lately, the ITOps movement has gained much traction, and for right reason. This software development and delivery technique is transforming how organizations offer value to their employees and customers. Effective operations management is crucial when dealing with people, processes, technology, materials, and machines.  Related article: An Ultimate Guide to Network Performance Monitoring (NPM) If you […]
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  1. IT Service Management
  2. ITSM

What is Service Knowledge Management System (SKMS) in ITIL

ITIL (Information Technology Infrastructure Library) is an industry standard for IT service management, and it has become the go-to framework for organizations that need to manage their IT services. One of the critical components of ITIL is the Service Knowledge Management System (SKMS). An SKMS is a comprehensive repository of all the information related to […]
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  1. Network Availability Monitoring Tools
  2. Network Monitoring System

What is a Network Protocol and How Does it Work?

It is impossible to allow communication between computer systems, servers, routers, switches, and other network-enabled devices without following a set of protocols. Without protocols, devices would be unable to understand the electronic signals sent between them via network connections. Every day, billions of individuals utilize network protocols, whether they are aware of it or not. Each […]
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  1. Asset Management
  2. Asset Tracking
  3. Barcode Asset Management

Barcode Technology in Healthcare Industry 2022

As a key decision-maker in a hospital, you need to manage a vast number of assets daily, making your inventory management a time-consuming and tedious process. Furthermore, you need to keep track of an ever-growing number of patients, from the time a patient enters into your healthcare facility until they pick up their prescription at […]
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Network Monitoring System
  1. Network Monitoring System

Network Monitoring System and All You Need to Know in 2023

As networks expand and become more complex with a variety of routers, switches, virtual servers, and wireless devices, the demand for network monitoring has remained constant. Whether you use cloud computing to deliver products or have a typical office network with limited internet connectivity, network monitoring is crucial. It continues to be critical for businesses […]
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Data Center Outages
  1. Infraon IMS
  2. Network Configuration Management

Causes of Data Center Outages and How to Overcome Them

With the increasing computing requirements and complexity of data center systems, unplanned downtime has become a severe threat to enterprises in terms of process violations, revenue losses, and reputational issues. Although data center failures are quite common, it can be difficult to predict every scenario that might have a severe impact on the expansion of […]
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  1. Network Monitoring System

Best Free Network Monitoring Software and Tools in 2023

In the past, if you wanted to keep an eye on your network traffic, you needed to either use your router’s information or buy a third-party tool. In today’s world, there are many free network monitoring software options available. There are various reasons to use free network monitoring tools. Perhaps, the most obvious reason is […]
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SNMP
  1. Network Availability Monitoring Tools

SNMP Ports & Protocol – What is it and How Does It Work?

SNMP, or Simple Network Management Protocol, is a network protocol used for monitoring and managing network devices. It’s a popular choice for network management because it’s simple to set up and use. SNMP works by sending small packets of data called messages between computers. These messages can be used to monitor devices, track performance, or […]
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Service Desk
  1. Customer Support
  2. Helpdesk Software
  3. IT Service Management
  4. ITSM

Service Desk Best Practices You Should Know in 2023

Service desks are the backbone of any successful enterprise. They are responsible for ensuring that any customer requests or issues are addressed promptly and effectively. In this article, we’ll look at some service desk best practices you should be aware of in 2023. From automating processes to improving communication to investing in the right technology, […]
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Trends and Challenges of Asset Management in Energy Sector
  1. Asset Management
  2. Asset Tracking

Challenges and Trends of Asset Management in Energy Sector

As the renewable energy market continues to grow, companies need to invest in the long-term health of their green assets to keep them operational, generating new, cleaner energy. According to the allied market research, the global energy asset management market size was valued at $4.3 billion in 2021 and is projected to reach $12.4 billion by […]
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