5 Essential Steps to Build a Custom Asset Tracking System That Works An asset tracking system provides visibility into asset locations, conditions, and usage, reducing loss and ensuring timely maintenance. While generic solutions exist, building a custom asset tracking system offers unique advantages, aligning precisely with specific business demands. Leveraging tools like asset tracking software and asset management software, organizations can create a system that scales with […] Written by Soumya Nandhakumar May 30, 2025April 29, 2026
AI-Helpdesk: Beyond Tech Glitches to Customer Delight and Happiness The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. AI helpdesk software now plays a significant role in shaping a customer’s perception of a brand. The modern AI helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard. […] Written by Deepak Kumar S September 25, 2023July 15, 2026
How ITSM Can Transform the Digital Experiences of Employees It is no secret that the pandemic has greatly accelerated the need for digital transformation, and workplace technology is no exception. Meanwhile, the overarching move to omnichannel and digital-first approaches has dramatically reset employee needs. Furthermore, as we continue to move toward a modern world of hybrid working, organizations must optimize their employee experience (EX) […] Written by Soumya Nandhakumar April 10, 2023December 30, 2024
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022June 24, 2026
Good Reads ITSM ITSM System: Complete Guide to Modern IT Service Management IT teams manage incidents, requests, changes, assets, service commitments, and user communication every day. When these activities run through disconnected inboxes, spreadsheets, and chat messages, teams lose ownership, history, and service data. An ITSM system brings these workflows into one platform. Let’s find out how an ITSM ticketing system works, the features modern platforms include, […] Written by Deepak Gupta August 14, 2026August 14, 2026
Good Reads ITSM 9 Best IT Management Software in 2026: Compare Features, Use Cases & Tools What Is IT Management Software? IT management software gives IT teams a structured way to track, operate, and improve the technology that runs their organization. Rather than relying on disconnected spreadsheets, manual processes, and siloed point solutions, these platforms bring asset data, service workflows, and infrastructure telemetry into a single operational environment. What Does IT […] Written by Deepak Gupta August 13, 2026August 13, 2026
Good Reads Telcom The Real Reason Telecom NOC Teams Still Can’t Trust Their Own Alerts A telecom network operations center generates thousands of alerts a day. Most of them are noise. The problem is that NOC teams have too much of the wrong kind, spread across too many disconnected systems, and no reliable way to tell a real outage from a false positive until a customer complains first. That’s the actual failure mode behind most “we […] Written by Deepak Kumar S August 11, 2026August 11, 2026
Good Reads Infraon IMS ITIM Cloud-Based Inventory Management Software: Complete Guide Cloud Based Inventory Management Software enables businesses to centralize inventory data, streamline stock tracking, and gain real-time visibility across multiple locations. In the past, inventory teams relied on spreadsheets, local databases, and manual stock checks to understand what they owned. As warehouses, sales channels, suppliers, and fulfillment locations grow, that approach becomes increasingly difficult to […] Written by Ganesh N Kumar August 8, 2026August 7, 2026
Good Reads ITSM “Unified” vs. Integrated ITSM: How to tell the difference in a five-minute demo Unified ITSM Platform is a term that almost every enterprise ITSM vendor uses, but few define in the same way. Many vendors claim their platform is unified, yet the reality often differs once you look beyond the marketing. For CIOs evaluating ITSM tools, the word “unified” has lost much of its meaning. Every serious ITSM […] Written by Deepak Gupta August 7, 2026August 7, 2026
Asset Management Good Reads ITAM IT Asset Tracking: A Practical Guide to Tracking, Managing, and Optimizing IT Assets What Is IT Asset Tracking? IT asset tracking is the process of recording, monitoring, and maintaining accurate information about every technology asset an organization owns or manages, from physical hardware and installed software to cloud resources and SaaS subscriptions. It gives IT teams a continuous, up-to-date view of what assets exist, where they are, who […] Written by Soumya Nandhakumar August 4, 2026August 4, 2026
Good Reads ITSM Problem Management ITIL Problem Management: Complete Guide to Process, Best Practices & ITSM Success What is ITIL Problem Management? ITIL problem management is the ITSM practice responsible for identifying and eliminating the root causes of recurring incidents. Where incident management focuses on restoring service quickly, problem management digs deeper to find and fix whatever is driving those incidents in the first place. In ITIL 4, problem management exists within […] Written by Deepak Gupta August 3, 2026August 5, 2026
Good Reads ITIL Software ITSM ITIL and ITSM: A Complete Guide to Modern IT Service Management What Is ITIL? What Is ITSM? ITIL ITSM are closely related concepts that form the foundation of modern IT service management. Although they are often used interchangeably, they serve different purposes. ITIL (Information Technology Infrastructure Library) is a framework of best practices that guides organizations in delivering and improving IT services, while ITSM (IT Service […] Written by Deepak Gupta July 29, 2026July 29, 2026
Asset Management Good Reads ITAM Network Asset Management: The Complete Guide to Discovering, Tracking and Optimizing Every IT Asset Network asset management gives IT teams a clear record of the devices, systems, software, services, and dependencies connected across the business. That record matters because network environments now stretch across offices, data centers, cloud platforms, remote users, and third-party services. When teams lack visibility, they spend longer locating assets, tracing incidents, validating ownership, and proving […] Written by satishkumar July 23, 2026July 23, 2026
Asset Management Good Reads Cloud Asset Management Software: Complete Guide for Modern IT Teams Cloud asset management software gives IT teams a structured way to discover, track, govern, and optimize assets across cloud, SaaS, hybrid, and enterprise environments. As companies use AWS, Azure, Google Cloud, SaaS apps, remote devices, and virtual workloads together, asset ownership becomes harder to trace through emails, invoices, spreadsheets, and disconnected tools. A cloud-based asset […] Written by Deepak Gupta July 22, 2026July 23, 2026
Enterprise Service Management Good Reads ITSM ESM Tool Complete Guide to Enterprise Service Management Software Enterprise Service Management (ESM) has become a practical way to bring structure, speed, and accountability to internal service delivery. An ESM tool takes the service discipline used by IT teams and extends it to HR, facilities, finance, legal, customer operations, and other business teams. Instead of scattered requests, inbox follow-ups, informal approvals, and manual status […] Written by Deepak Gupta July 17, 2026July 17, 2026
Asset Management Good Reads ITAM RFID Asset Tracking: The Complete Guide to Real-Time Asset Visibility RFID asset tracking helps enterprises see where important assets are, how they move, and how they are used. For teams that manage laptops, tools, medical equipment, manufacturing components, warehouse stock, vehicles, and high-value devices, asset visibility directly affects uptime, cost control, audits, and service quality. Traditional asset tracking can become slow when teams depend on […] Written by Soumya Nandhakumar July 14, 2026July 14, 2026
