5 Essential Steps to Build a Custom Asset Tracking System That Works An asset tracking system provides visibility into asset locations, conditions, and usage, reducing loss and ensuring timely maintenance. While generic solutions exist, building a custom asset tracking system offers unique advantages, aligning precisely with specific business demands. Leveraging tools like asset tracking software and asset management software, organizations can create a system that scales with […] Written by Chandana May 30, 2025June 2, 2025
Best practices for effective customer feedback management Customer feedback management (CFM) collects, analyzes, and responds to customer feedback. It is a crucial part of customer experience management and helps businesses to improve their products, services, and overall customer experience. There are many different ways to collect customer feedback, including surveys, customer interviews, focus groups, and customer comment cards. Once feedback is collected, […] Written by Harshvardhan Thakur November 17, 2022July 14, 2025
Hardware asset management: The power of MSPs and IT managers Hardware Asset Management (HAM) is a serious consideration for fast-growing enterprises that are constantly scaling and evolving. HAM ensures that hardware resources remain aligned with the organization’s evolving needs and budget constraints. It prevents the accumulation of redundant or obsolete hardware, thereby optimizing resource allocation. Moreover, robust HAM aids in compliance with regulatory requirements, safeguarding […] Written by Shafiq Muhammad February 29, 2024July 4, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Customer Success Is customer success the responsibility of a single team or the whole organization?? Let’s admit it, we all know that it’s a customer’s world. Today, everything is available to customers at the click of a button, and it is the top priority for any organization to achieve maximum Customer Success. Can you believe that there was once a time when there was just one service provider? Now, as […] Written by Ganesh Prabhakaran S May 6, 2022July 14, 2025
IT Infrastructure Management Can your IT Infrastructure be the cause of the low efficiency of your IT Operations? IT infrastructure was often thought of as the support system of organizations. Before 2020, most IT-related investments were planned to keep up with the competitors or technology. However, these plans were executed only if the yearly budget allowed it. Covid-19 was an eye-opener for such organizations. The pandemic made businesses realize that IT was no […] Written by Deepak Kumar S May 4, 2022July 14, 2025
ITSM How Important is ITSM Software in Today’s Digital Age Technological breakthroughs are disrupting the basic norms of Information Technology (IT), and businesses should keep in line with emerging innovations and trends to add value to their services and products. IT service management (ITSM Software) has become the typical paradigm for resource management of IT products. It has become imperative for businesses to embrace ITSM […] Written by Samaresh Mandal April 27, 2022July 7, 2025
ITSM What is ITIL and ITSM? ITIL and ITSM have growing preominence in current business landscapes. However, people often perceive that these two terms are non-comparable and distinct. Your business will be gaining very little when you seek to consider these terms independently. ITIL and ITSM add value to businesses through cost efficiency, reduced downtime, agility, and operational efficiency. Therefore, Managed […] Written by Deepak Gupta April 27, 2022November 27, 2024
Customer Success Boosting your customer success: 3 simple yet valuable tips to make it happen Haven’t we often heard that creative marketing + good sales = a successful business model? Well, yes, and no. While sales and marketing are imperative for success, they aren’t sufficient today, when customers have limitless alternatives. Businesses can no longer solely rely on yearly contracts or handshakes to retain business. And let’s not forget that […] Written by Arun Prasath R April 22, 2022July 14, 2025
ITAM When is the right time to move out of your age-old ITAM processes? Approximately two years ago, the pandemic forced us to start working from the safety of our homes. Organizations purchased, distributed, and deployed services and products to support and maintain business as usual. During this rapid transition, many overlooked essential ITAM processes, shortening due diligence or, in some cases, completely ignoring them. The common issues were: […] Written by Soumya Nandhakumar April 21, 2022July 14, 2025
Helpdesk Software An Ultimate Guide to Choosing an IT Helpdesk Software for Your Start-up Running a successful start-up is quite a tough job. You’ve got a lot of things on your plate, such as managing your marketing expenditure, keeping track of your finances, managing HR, after-sales support, and so on. Along with these tasks, you must also ensure that your IT support capabilities are good enough to meet all […] Written by Deepak Gupta April 19, 2022June 18, 2025
ITOps Network Performance Monitor Importance of Network Performance Monitoring Tools 2025 The importance of Network Performance Monitoring Tools is even greater now because of increasing network complexity. Network management has become one of the most crucial aspects of a business. Without effective network management, it is impossible to have a productive workplace, zero downtime, and zero network failures. Network management makes high network availability a reality. […] Written by Vignesh April 18, 2022June 18, 2025
ITOps Network Performance Monitor Types of Network Performance Monitoring Tools Modern networks are complex. Their complexity is increasing daily. As much as this complexity solves modern-day problems, it may also give rise to many. Adding to the complexity is that networks have become the backbone of an organization. With remote working increasing, organizations are relying on networking infrastructure, network performance monitoring tools and technologies. Why […] Written by Vignesh April 18, 2022March 27, 2025
ITOps Top Benefits of Application Performance Monitoring for Banks 2025 Monitoring business-critical applications is just as vital as deploying them since their performance directly impacts your ability to meet business goals. When it comes to the banking industry, ensuring superior application performance monitoring of applications is crucial to enabling smooth banking operations. But it’s also complex since banks deploy interconnected applications across on-premise and cloud. […] Written by Pon Vijaya Raghvan April 13, 2022January 6, 2025
AIOps Yes, Robotic Process Automation Beneficial to the Telecom Despite the fact that the telecom industry is constantly growing, it has been struggling to provide cutting-edge user experiences and meet the growing demands of operational agility. Telecom companies are constantly seeking better viable choices to reduce operational expenses, increase agility, and improve efficiency. This is where emerging technologies like Robotic Process Automation (RPA) can […] Written by Satish Kumar April 1, 2022December 30, 2024
Asset Management Common Software Asset Management (SAM) mistakes made by organizations of all sizes Introduction Software Asset Management (SAM) is the key to getting full value and extracting the full potential from software investments. SAM ensures that organizations are not using unnecessary software licenses and also not paying more for software licenses that can be procured for less. SAM is not a one-time activity. It is an ongoing process. […] Written by Iranna B. Sollapur March 29, 2022March 21, 2025
