5 Benefits of an IT Asset Disposition Plan Introduction: Understanding IT Asset Disposition (ITAD) IT asset disposition plan (ITAD) is the process of securely managing and disposing of outdated or unwanted IT equipment, such as computers, servers, and networking devices. It ensures that sensitive data is permanently erased, hardware is either recycled or repurposed, and disposal follows environmental regulations. A proper IT asset […] Written by Manish Mohan April 4, 2025April 11, 2025
AI-Helpdesk: Beyond Tech Glitches to Customer Delight and Happiness The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. AI helpdesk software now plays a significant role in shaping a customer’s perception of a brand. The modern AI helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard. […] Written by Manjeet Gupta September 25, 2023April 9, 2025
A Ten-Point Guide to Selecting the Right Network Configuration Management Tool Network configuration management tools help in maintaining the health and performance of a network. Organizations can manage their network configurations correctly, reducing the risk of configuration errors and ensuring consistency across network devices. They can also enhance their network’s security and compliance by choosing the right tool, thereby protecting their assets and optimizing operational performance. […] Written by Ramesh Pratap Tiwari June 10, 2024June 10, 2024
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
ITSM What is ITIL and ITSM? ITIL and ITSM have growing preominence in current business landscapes. However, people often perceive that these two terms are non-comparable and distinct. Your business will be gaining very little when you seek to consider these terms independently. ITIL and ITSM add value to businesses through cost efficiency, reduced downtime, agility, and operational efficiency. Therefore, Managed […] Written by Deepak Gupta April 27, 2022November 27, 2024
Customer Success Boosting your customer success: 3 simple yet valuable tips to make it happen Haven’t we often heard that creative marketing + good sales = a successful business model? Well, yes, and no. While sales and marketing are imperative for success, they aren’t sufficient today, when customers have limitless alternatives. Businesses can no longer solely rely on yearly contracts or handshakes to retain business. And let’s not forget that […] Written by Arun Prasath R April 22, 2022July 14, 2025
ITAM When is the right time to move out of your age-old ITAM processes? Approximately two years ago, the pandemic forced us to start working from the safety of our homes. Organizations purchased, distributed, and deployed services and products to support and maintain business as usual. During this rapid transition, many overlooked essential ITAM processes, shortening due diligence or, in some cases, completely ignoring them. The common issues were: […] Written by Soumya Nandhakumar April 21, 2022July 14, 2025
Helpdesk Software An Ultimate Guide to Choosing an IT Helpdesk Software for Your Start-up Running a successful start-up is quite a tough job. You’ve got a lot of things on your plate, such as managing your marketing expenditure, keeping track of your finances, managing HR, after-sales support, and so on. Along with these tasks, you must also ensure that your IT support capabilities are good enough to meet all […] Written by Deepak Gupta April 19, 2022June 18, 2025
ITOps Network Performance Monitor Importance of Network Performance Monitoring Tools 2025 The importance of Network Performance Monitoring Tools is even greater now because of increasing network complexity. Network management has become one of the most crucial aspects of a business. Without effective network management, it is impossible to have a productive workplace, zero downtime, and zero network failures. Network management makes high network availability a reality. […] Written by Vignesh April 18, 2022June 18, 2025
ITOps Network Performance Monitor Types of Network Performance Monitoring Tools Modern networks are complex. Their complexity is increasing daily. As much as this complexity solves modern-day problems, it may also give rise to many. Adding to the complexity is that networks have become the backbone of an organization. With remote working increasing, organizations are relying on networking infrastructure, network performance monitoring tools and technologies. Why […] Written by Vignesh April 18, 2022March 27, 2025
ITOps Top Benefits of Application Performance Monitoring for Banks 2025 Monitoring business-critical applications is just as vital as deploying them since their performance directly impacts your ability to meet business goals. When it comes to the banking industry, ensuring superior application performance monitoring of applications is crucial to enabling smooth banking operations. But it’s also complex since banks deploy interconnected applications across on-premise and cloud. […] Written by Pon Vijaya Raghvan April 13, 2022January 6, 2025
AIOps Yes, Robotic Process Automation Beneficial to the Telecom Despite the fact that the telecom industry is constantly growing, it has been struggling to provide cutting-edge user experiences and meet the growing demands of operational agility. Telecom companies are constantly seeking better viable choices to reduce operational expenses, increase agility, and improve efficiency. This is where emerging technologies like Robotic Process Automation (RPA) can […] Written by Satish Kumar April 1, 2022December 30, 2024
Asset Management Common Software Asset Management (SAM) mistakes made by organizations of all sizes Introduction Software Asset Management (SAM) is the key to getting full value and extracting the full potential from software investments. SAM ensures that organizations are not using unnecessary software licenses and also not paying more for software licenses that can be procured for less. SAM is not a one-time activity. It is an ongoing process. […] Written by Iranna B. Sollapur March 29, 2022March 21, 2025
Asset Management Software Asset Management Challenges you will face while adopting SAM (Software Asset Management) SAM (Software Asset Management) adoption is not a walk in the park, as organizations face many hurdles. SAM is an essential aspect of a company’s cost-optimization and revenue-generation strategy and has evolved beyond just managing software licenses. Traditionally, it focused on counting the number of licenses and software entitlements. However, with the rise of hybrid […] Written by Ganesh Prabhakaran S March 29, 2022March 21, 2025
ITOps Network Performance Monitor Is it harmful when your network performance monitoring tools don’t see everything? Using network management tools, administrators monitor and control a network. A network is monitored for any ongoing performance or fault issues. Because networks are complex, administrators rely on such automated solutions. Why are network performance monitoring tools important? Performance monitoring is an everyday activity for network administrators. Identifying bandwidth utilization, network congestion, availability, uptime, and […] Written by Vinutha March 29, 2022November 27, 2024
ITOps Network Performance Monitor Top 3 Network Performance Monitoring Tools in 2025 Today, organizations need to stay protected and optimized for network performance monitoring, security, and load. Without the right network performance tool, an organization cannot function efficiently, and its service-level agreements cannot be fulfilled. Customers may not be satisfied with the timeliness of the products and services, and sales, engineering, support, and customer acquisition teams may […] Written by Vinutha March 29, 2022March 27, 2025
