Key Steps for IT Service Desk When You are Struggling The modern business landscape relies heavily on technology, and an efficient IT service desk is essential for keeping an organization’s operations running smoothly. Unfortunately, IT service desks can often become overwhelmed with requests and unable to deliver the quality of service needed. It can lead to frustrated end-users, lost productivity, and decreased customer satisfaction. Fortunately, […] Written by Pon Vijaya Raghvan February 20, 2023November 20, 2024
Hardware asset management: The power of MSPs and IT managers Hardware Asset Management (HAM) is a serious consideration for fast-growing enterprises that are constantly scaling and evolving. HAM ensures that hardware resources remain aligned with the organization’s evolving needs and budget constraints. It prevents the accumulation of redundant or obsolete hardware, thereby optimizing resource allocation. Moreover, robust HAM aids in compliance with regulatory requirements, safeguarding […] Written by Shafiq Muhammad February 29, 2024July 4, 2025
5 Benefits of an IT Asset Disposition Plan Introduction: Understanding IT Asset Disposition (ITAD) IT asset disposition plan (ITAD) is the process of securely managing and disposing of outdated or unwanted IT equipment, such as computers, servers, and networking devices. It ensures that sensitive data is permanently erased, hardware is either recycled or repurposed, and disposal follows environmental regulations. A proper IT asset […] Written by Manish Mohan April 4, 2025April 11, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Zero Trust Security How Zero Trust Networks works Great Zero Trust Network is an approach to IT security that requires users within (and outside) the corporate network to be continuously verified, authorized, and authenticated. The philosophy behind how Zero Trust works is to “never trust and always keep verifying.” Regardless of their safe network usage habits, all users are continuously monitored. The Zero Trust methodology assumes […] Written by Ganesh N Kumar November 16, 2021July 14, 2025
Zero Trust Security Find out if Zero Trust network architecture the right fit for your use case In the past, the security of networks was constantly compromised since the concept of implicit trust was largely defined by how network resources were accessed by users within the LAN. Sometimes, even users outside the LAN were implicitly trusted if recognized by the system. However, with the increase of malware, phishing, spam, and ransomware, this […] Written by Ganesh N Kumar November 16, 2021September 5, 2024
Zero Trust Security Learn how to stop weaponizing cybersecurity threats without your knowledge Learn how to stop weaponizing cybersecurity threats without your knowledge A few decades ago, what started with one email ID has become a host of internet identities because we have one for almost every application, one for work, one or many for different social media, and yet another for financial services, and the list goes […] Written by Sudhakar Aruchamy November 10, 2021July 24, 2024
Asset Management Inventory Management vs. Asset Management: Are they any different from each other? Any organization that is in business consistently will have several sub-entities within the whole for it to operate smoothly and function in harmony. For an organization to function correctly, its assets and inventory must be maintained properly. Inventory management vs. asset management is crucial, as both are vital in optimizing operations, reducing costs, and ensuring […] Written by Deepak Kumar S November 2, 2021March 27, 2025
Asset Management Software Asset Management Why businesses need to think extra long and hard about software asset management solutions Organisations are increasingly dependent on software to take care of operations and functioning on every level. Therefore, it is important to understand what software applications are used, who uses them, and how they can be supported. With software asset management solutions, the organisation can maximise the value of their software assets. Such management also assures […] Written by Soumya Nandhakumar November 2, 2021June 18, 2025
Zero Trust Security Remote Asset Monitoring How Zero Trust helps boost new-age remote and hybrid working models How Zero Trust helps in today’s remote and hybrid working models What started out with hiring the workforce from different parts of the world to cut overhead costs and develop remote and hybrid working teams has become increasingly common, thanks to the COVID-19 pandemic. Working from different locations has become the norm and has changed […] Written by Ganesh N Kumar October 28, 2021July 14, 2025
Zero Trust Security What is the Zero Trust security advantage and why is it a big deal? What is the Zero Trust security advantage and why is it a big deal? “Never Trust, Always Verify” sounds like a catchphrase and yet, puts us on alert. Even as digitization continues to evolve with the applications, data, devices, and infrastructure becoming more hybrid, the threat to network security is also changing. Simply put, cybersecurity […] Written by Ganesh N Kumar October 20, 2021September 5, 2024
Hardware Asset Management Why isn’t Hardware Asset Management a massive priority in your company? Rapid advances in cloud computing technology have created an atmosphere where IT solution firms may feel that they no longer need to worry about server hardware. But in reality good hardware asset management strategies are still essential for the overall health, productivity and smooth operations of an enterprise. What is a hardware asset? A Hardware […] Written by Iranna B. Sollapur October 12, 2021July 14, 2025
Asset Management ITAM The one-stop learning guide to IT Asset Management (ITAM) IT enterprises use a variety of network, software, and hardware assets. IT asset management refers to the practices that are involved in managing the life-cycle of these assets and as a result reducing enterprise expenditure on assets. What is IT Asset Management? IT asset management or ITAM refers to a large gamut of activities including […] Written by Satish Kumar October 12, 2021April 17, 2025
IT Asset Discovery tools How Great IT Asset Discovery Tool can be your Business Game-Changer One of the major challenges faced by today’s IT organization is to adapt to the changing needs of customers and technology along with maintaining the stability of existing services in the face of disruption and risks. In order to tackle this situation, visibility of IT Infra components has become a prerequisite, in the absence of […] Written by Arun Prasath R September 22, 2021November 20, 2024
Remote Access Infraon SecuRA What Is Remote Access–A Guide to Choosing the Best Software Remote access is the mechanism through which authorised users can access a secure network from an offsite location. It is done by using remote access software. The authorised personnel can gain access to files and other different resources on any device at any time. Importance of Remote Access Software Remote access software has become crucial, especially […] Written by Ganesh N Kumar August 20, 2021August 20, 2024
Zero Trust Security Everything to know about Zero Trust Network Security What Is Zero Trust Security? Zero trust security has become very important in the recent few years. It implies a set of technologies that operate on an adaptive trust model, where it is important to grant access on a ‘’need to know’’ basis and where trust is never implicit. With Zero Trust Network Access or […] Written by Ganesh N Kumar August 20, 2021July 14, 2025
