Must-Have Features of Endpoint Management Software As the digital workspace expands, so does the complexity of managing it. Endpoint management software simplifies this complexity and safeguards the network against potential threats. Basically, endpoint management is a strategic approach to overseeing all the devices within a network. So, the importance of selecting the right endpoint management software cannot be overstated, as it […] Written by satishkumar June 24, 2024February 18, 2025
The art and science of bridging the goals of IT teams and customer success teams The IT department designs, implements, and maintains the technology backbone of any enterprise’s operations. Their decisions about systems architecture, software deployment, and security directly influence the daily tools and platforms the customer success team uses. In turn, the customer success team, constantly interacting with clients, provides invaluable feedback on system functionalities, performance issues, and user […] Written by Mohitakshi Agrawal October 20, 2023January 22, 2024
What are Operational Support Systems (OSS) in Telecom? Introduction: Understanding OSS in Telecom The telecom industry has undergone a massive transformation due to increasing demand for high-speed connectivity, next-generation network infrastructure, and seamless service delivery. To keep up with this complexity, telecom service providers rely on operational support systems—a suite of specialized software solutions designed to manage, monitor, and optimize networks and services. […] Written by Deepak Kumar S April 24, 2025April 15, 2026
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Infraon Assets Hardware vs. IT vs. Software Asset Management – Why the need for specific asset monitoring tools? Hardware asset management (HAM), IT asset management (ITAM), and software asset management (SAM) are all closely related fields that deal with the maintenance of IT assets in an enterprise. In the context of Hardware vs. Software vs. IT asset management, it’s essential to understand how each plays a unique role in tracking and managing the […] Written by Soumya Nandhakumar June 30, 2022July 14, 2025
Customer Success Can RMM be the game-changer in terms of boosting employee productivity? As a business owner, you’re well aware of the numerous IT challenges that your company faces. But sometimes, it’s easy to forget just how important and how crucial it is to overcome them until it’s too late. After all, IT can be a double-edged sword; the very systems used to streamline your business operations can […] Written by Ganesh N Kumar June 28, 2022July 7, 2025
Customer Success Understanding customer success – What is it, and why is it important for your company to achieve it? Customers are no longer satisfied with just a product or a service. They want more! Customers’ expectations have grown exponentially, and it’s in the hands of businesses to offer more value to their customers. Without a customer-centric approach, your business could have a precarious future. Customer Success is emerging as an essential factor in business […] Written by Harshvardhan Thakur June 24, 2022July 7, 2025
ITSM How Does ITSM and ITOM Work Together? Imagine you are sitting at a service desk, your prime objective is to resolve an incident as quickly and efficiently as possible and retain the customer. But, if you’re running into unavoidable technical issues, resulting in causing frustration to customers or clients, it’s high time to invest in the right tools. That’s where ITSM and […] Written by Deepak Kumar S June 24, 2022March 26, 2025
ITSM Implement Powerful ITSM Integrations with Infraon Information Technology Service Management (ITSM) is defined as the set of processes or procedures aimed at providing the best practices to align IT services with current business needs. These strategies are designed to address and optimize incidents or problems that occur in the organization. ITSM integrations are connecting the ITSM software with 3rd party applications […] Written by Deepak Gupta June 24, 2022February 12, 2026
Zero Trust Security What is Zero-Trust? How can it be a game-changer for the security, control, and monitoring of your IT infrastructure? It might appear like a challenging task to move from a centralized point of access to the network and apply a zero-trust security model. But, with growing instances of data breaches, cybersecurity threats, and the need for remote working, zero-trust network access has become a need of the hour for many organizations. It provides a […] Written by Deepak Gupta June 23, 2022July 14, 2025
ITSM How an integrated ITSM and ITOM platform can help you accelerate it Accelerating the overall enterprise efficiency is not an easy task as you probably rely on multiple tools to communicate with customers, partners, employees, and vendors. There’s a chance that you’re already working with multiple software vendors to optimize your IT and network infrastructure. However, this can create chaos across your IT landscape – causing poor […] Written by Deepak Kumar S June 21, 2022July 14, 2025
Customer Success Five key initiatives for organizations to embrace a customer culture Being customer-centric is the need of the hour. In this era of instant gratification, it is more crucial than ever for businesses to cultivate a customer culture that values satisfaction. A single viral tweet or negative review can significantly impact your bottom line. In reality, many of these reviews are likely being read by your […] Written by Soumya Nandhakumar June 17, 2022June 18, 2025
AIOps Why AIOPs is Important for Businesses of the Future? The technology landscape is rapidly changing, with several enterprises undergoing digital transformation. Adopting new technologies and solutions is essential if you want to build a future-proof enterprise. Artificial intelligence in IT operations or AIOps is an emerging technology that leverages artificial intelligence to help IT operations tackle the challenges of rapid digital transformation. This article […] Written by Ganesh N Kumar June 16, 2022July 14, 2025
ITSM Here’s why ITSM is a big deal in the manufacturing world As a business leader in a manufacturing company, it is essential for you to manage quality service operations from field service to production and delivery. To maintain a successful manufacturing business unit, you must inspect and maintain a variety of important equipment and machinery on a regular basis, which, no matter how high-quality, are still […] Written by Soumya Nandhakumar June 14, 2022July 14, 2025
IT Asset Discovery tools An enterprises’ guide to getting started with ITAM for modern innovation From the point of view of your business, resources and tools that are underutilized are a liability. They can severely affect the bottom line of your enterprise. As highlighted in our asset management guide, these tools can cost more than their value, present security risks, and hamper productivity within your enterprise. Even if a particular […] Written by satishkumar June 9, 2022July 14, 2025
SD WAN What is SD-WAN What is SD-WAN SD-WAN is software to help manage the WAN. It makes the management and operation of a WAN by decoupling the networking hardware from its control mechanism and making it more straightforward. SD-WAN is a transformative technology used to simplify IT infrastructure management through a virtual WAN architecture that securely connects users to […] Written by PRAVEEN SINHA June 7, 2022September 30, 2025
