How ITSM Can Transform the Digital Experiences of Employees It is no secret that the pandemic has greatly accelerated the need for digital transformation, and workplace technology is no exception. Meanwhile, the overarching move to omnichannel and digital-first approaches has dramatically reset employee needs. Furthermore, as we continue to move toward a modern world of hybrid working, organizations must optimize their employee experience (EX) […] Written by Soumya Nandhakumar April 10, 2023December 30, 2024
AI-Helpdesk: Beyond Tech Glitches to Customer Delight and Happiness The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. AI helpdesk software now plays a significant role in shaping a customer’s perception of a brand. The modern AI helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard. […] Written by Deepak Kumar S September 25, 2023April 9, 2025
How Enterprises Can Enhance SD-WAN Performance Monitoring Deploying Software-Defined Wide Area Network (SD-WAN Management) is no small feat. It’s a journey that often spans months, filled with technology reviews, inquiries from senior stakeholders, and rigorous justifications for the purchase. However, once SD-WAN is deployed, challenges emerge when the network falters or performance dips, leaving teams in a scramble to pinpoint the root […] Written by Ganesh N Kumar March 19, 2024July 4, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
ITOps Network Availability Monitoring Tools Network Availability Monitoring Tools For any digital service provider, there’s nothing worse than remaining in the dark and responding to network issues only when a customer rings in with a complaint. However, the planning and management needed to remain ahead of such network issues requires consistent monitoring. Network availability monitoring is a crucial aspect of network management and administration […] Written by Deepak Kumar S August 12, 2022August 21, 2023
Infraon Assets Agentless vs. Agent-Based Asset Discovery: Guide 2025 Investments in advanced technology and superior assets are made for a reason, that is, better products and service delivery, all to retain their market position in times of digital transformation. However, getting a solid ROI will prove that the investments were worth including in your budget. Getting the expected returns will mean that each asset […] Written by Soumya Nandhakumar August 3, 2022January 3, 2025
Infraon Assets What are the Major Types of Asset Management in 2026? For your business to be profitable, you should be able to invest in modern technology and tools. Asset management is a compelling investment for any business, but it can be confusing to know where to begin. In this article, we’ll introduce you to the different types of asset management that will be popular in 2023 […] Written by satishkumar August 3, 2022March 6, 2026
Infraon Assets CMMS Vs. EAM: What is the Main Difference in 2025? An effective computerized maintenance management system (CMMS) or enterprise asset management (EAM) solution can be a game-changer for any enterprise that relies on its physical assets to do business. A CMMS/EAM can help reduce costs, improve efficiency and equipment uptime, and enable better decision-making across the enterprise by automating and streamlining maintenance operations. But with […] Written by satishkumar August 2, 2022July 14, 2025
Infraon Assets All you need to know about Asset Management in Healthcare As a key decision maker in a healthcare organization, you have to deal with a lot of expensive assets to deliver quality care on a daily basis. From ECG equipment and pacemakers to MRI machines and laboratory microscopes, all these assets can impact the way your doctor/nurse/physician assistant provides the treatment. But how do you […] Written by Soumya Nandhakumar August 2, 2022October 29, 2025
Infraon Assets The key differences between Active and Passive asset discovery IT asset management (ITAM) is a strategic process that encompasses the proactive and reactive management of an organization’s physical, virtual, and cloud-based information technology assets. ITAM aims to optimize the cost, performance, and security of an organization’s IT infrastructure while maximizing its return on investment (ROI). To achieve these objectives, ITAM programs must be designed […] Written by Mohitakshi Agrawal August 2, 2022July 14, 2025
Infraon Assets What is Asset Management Compliance – A Detailed Guide Businesses in each industry abide by the laws and regulations established by governments and regulatory agencies. In addition, the organization may also adopt policies for its internal operations. Failure to comply with responsible asset management compliance can adversely affect an organization. Asset management compliance may be described as the management of assets under the necessary […] Written by Ganesh N Kumar August 2, 2022September 10, 2025
Infraon Assets 2026 Guide: Asset Management in the Education Sector Introduction Hey there. What do you feel about taking a trip back in time? Let’s say we go back 20 years; you probably remember seeing your school’s shelves and cupboards brimming and overflowing with records and books. And below it would be the years or categories. Having to scour through the load would take a […] Written by satishkumar July 29, 2022March 6, 2026
ITSM What are the components of Wi-Fi? There are two different types of Wi-Fi solutions – Indoor solution, and Outdoor solution. Indoor solution: Indoor wireless is used to provide wireless coverage inside the house, an office, or a factory. There are many wireless data standards that have been introduced for wireless access points and wireless router technology. New standards have been created to accommodate the increasing […] Written by Ramesh Pratap Tiwari July 27, 2022September 30, 2025
Infraon Assets Asset Lifecycle: Definition & Key Stages in 2025 Revenue is a term indispensable in corporate talk. As it’s the largest number on the profit and loss statement for the company, revenue is frequently referred to as “the top line.” And business owners and managers are very attentive to this statistic. Businesses in all asset-intensive industries, particularly the power and utility sectors, are under […] Written by Deepak Kumar S July 26, 2022September 30, 2025
Channel sales Why is channel sales important? In today’s Geo Economics and a truly globalized world, it has become easier for products and services to reach consumers and industry alike. To reach the customers and consumers directly can be expensive and an operational challenge as it would require a large workforce to sell, deploy, and service the products/ services. For a growing […] Written by Mohitakshi Agrawal July 20, 2022March 20, 2025
Infraon Assets Best practices for effective asset tagging in 2025 When your company has hundreds or even thousands of physical assets, it’s essential to know where these assets are located and their operational status. Otherwise, you have to deal with outages and compliance issues that can create drastic business implications. From computer monitors to industrial equipment, tracking and controlling your assets with asset tags is […] Written by Soumya Nandhakumar July 19, 2022July 14, 2025
