Unable to accurately measure IT success? Watch out for these 7 KPIs The right KPIs are critical for optimizing IT management lifecycles. With the right set of metrics, organizations can objectively measure their IT function’s performance and identify areas for improvement. These service and operational KPIs often act as a compass, guiding IT teams to help drive operational excellence and achieve strategic alignment with organizational goals. Let’s […] Written by Ganesh N Kumar October 27, 2023October 27, 2023
Workato vs MuleSoft: Which Automation Tool is Suitable? In today’s fast-paced business world, automation tools are essential for streamlining workflows and boosting efficiency. Workato and MuleSoft are two leading solutions offering unique features to meet diverse business needs. Whether you’re looking for easy integration or advanced customization, we at Infraon firmly believe that choosing the right tool can make all the difference. Let’s […] Written by Soumya Nandhakumar March 24, 2025April 1, 2026
IT Service Desk Explained: Roles, Benefits & Tools for Modern IT Teams Unlike ad-hoc support channels, a service desk operates with defined processes. Requests enter through formal intake paths, move through categorization and assignment, and close with documented outcomes. This structure helps with accountability, reporting, and service quality measurement across IT operations. What Is an IT Service Desk? An IT service desk serves as the central point where users interact with IT for assistance, […] Written by Ganesh N Kumar February 20, 2023March 9, 2026
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Infraon Assets Asset Lifecycle: Definition & Key Stages in 2025 Revenue is a term indispensable in corporate talk. As it’s the largest number on the profit and loss statement for the company, revenue is frequently referred to as “the top line.” And business owners and managers are very attentive to this statistic. Businesses in all asset-intensive industries, particularly the power and utility sectors, are under […] Written by Deepak Kumar S July 26, 2022September 30, 2025
Channel sales Why is channel sales important? In today’s Geo Economics and a truly globalized world, it has become easier for products and services to reach consumers and industry alike. To reach the customers and consumers directly can be expensive and an operational challenge as it would require a large workforce to sell, deploy, and service the products/ services. For a growing […] Written by Mohitakshi Agrawal July 20, 2022March 20, 2025
Infraon Assets Best practices for effective asset tagging in 2025 When your company has hundreds or even thousands of physical assets, it’s essential to know where these assets are located and their operational status. Otherwise, you have to deal with outages and compliance issues that can create drastic business implications. From computer monitors to industrial equipment, tracking and controlling your assets with asset tags is […] Written by Soumya Nandhakumar July 19, 2022July 14, 2025
Infraon Assets Asset Management Checklist – A Complete Guide for 2026 Although managing assets can be a difficult chore, it is undoubtedly a crucial one. Therefore, asset management software can aid your firm in effectively managing its assets. The main objective of asset management is to increase the longevity and dependability of assets and individual components, which also has the added benefit of lowering additional costs […] Written by satishkumar July 19, 2022March 6, 2026
Infraon Assets Asset Tagging : What it is & Why is it Important Are you a company that has assets in the hundreds? Maybe even in the thousands? If so, knowing the location and operational status of your company’s physical assets is imperative. It may sound repetitive, but we can’t overstate that your company’s profitability depends on being able to identify, manage, and control all of your assets. […] Written by Ganesh N Kumar July 15, 2022May 21, 2025
Infraon Assets Key Benefits of Fixed Asset Auditing & Tracking Asset management is an evolving process as enterprises face increasing compliance and regulatory requirements. Enterprises also continue to expand their asset inventory as part of their growth and work with multiple vendors and third parties. This diverse range of assets is best managed with a centralized asset management platform that covers asset monitoring, including accurate […] Written by Ganesh N Kumar July 14, 2022July 14, 2025
Infraon IMS ITOps What is QoS Quality of Service (QoS) uses methods or technologies on networks to control traffic and ensure the performance of critical applications with limited network capacity. It enables organizations to adjust their overall network traffic by prioritizing specific high-performance applications. Your internet connection is like a highway where different types of vehicles travel to reach their destination. […] Written by Sudhakar Aruchamy July 13, 2022December 30, 2024
Helpdesk Software How Helpdesk Software Benefits Your Business in 2025 Having a unified central helpdesk software has multidimensional benefits for businesses. Helpdesk software offers a robust solution by creating a definite workflow to raise tickets and seek interventions. This is much better than having disparate systems with no role definitions as such. Customer interactions help cement relations, ultimately contributing to brand building in a big […] Written by Deepak Gupta July 8, 2022July 9, 2025
ITOps Uptime Monitoring Software Reasons Why Website Uptime Monitoring is Important for Your Business Uptime is defined as the time during which the system is functioning well without any failures. Uptime monitoring is the standard of the metric measured in percentage that determines the reliability or stability of the system. The long uptime for any system is good as it works efficiently and doesn’t require any administrative assistance or […] Written by Soumya Nandhakumar July 8, 2022July 7, 2025
Server Management Everything About Server Management Software in 2025 With technologies like multi-cloud environments fueling the growth and operations of all global businesses, these servers must remain in their best possible condition. Businesses have moved towards automating the performance monitoring of their system health through dedicated software called Server Management Software. Server management software helps businesses optimize their existing IT infrastructure. Furthermore, it also […] Written by Ganesh N Kumar July 8, 2022July 7, 2025
Infraon Assets How well are you handling your software it asset management? The process of managing software assets has become challenging. It requires a lot of work to track each asset’s lifecycle, from the time it has been acquired and installed until renewal or disposal, given the number of software programs even small-sized businesses utilize. IT, Ops, and business teams are under increased pressure to manage their […] Written by Mohitakshi Agrawal July 8, 2022June 18, 2025
