IT Infrastructure Monitoring: Complete Guide + Best Tools for 2026 What is IT Infrastructure Monitoring? IT infrastructure monitoring is the practice of continuously tracking the health, performance, and availability of every component in your IT environment. This includes physical servers, virtual machines, network devices, cloud workloads, databases, and applications. IT infrastructure monitoring is, basically, an operational control system for your technology stack. Every metric, log […] Written by Soumya Nandhakumar June 5, 2026June 5, 2026
ITSM Integrations: Complete Guide to Tools, Modules & Use Cases for 2026 What Are ITSM Integrations? ITSM integration creates a live bridge between your IT service management platform and other business systems. Instead of keeping incident data locked inside one tool, integrations push and pull information across monitoring solutions, development pipelines, customer relationship platforms, and security frameworks. Think of it as a nervous system for your IT […] Written by Deepak Gupta May 26, 2026May 26, 2026
Why Automation Only Works When Someone Owns the Outcome Here’s the automation dream: click a button, walk away, sip coffee, bask in the glow of flawless execution. Servers behave. Pipelines hum. Metrics sparkle. Nobody panics. Even market studies say it’s worth big bucks. For instance, even the global intelligent process automation market is expected to reach over $25.9 billion by 2027. Reality, of course, […] Written by Soumya Nandhakumar April 21, 2025April 21, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022June 24, 2026
Asset Management The Ultimate Guide to Office Asset Management Solutions in 2025 Most inventory management systems today include a core set of features and functions, such as asset tracking identifiers, hardware tools for reading the identifiers, documentation and reporting processes, and asset management solutions designed to collect and synthesize inventory data. You can use office asset management software to ensure that every part of your company runs […] Written by satishkumar September 12, 2022September 10, 2025
Hybrid Cloud Management What is Hybrid Cloud Monitoring? Cloud monitoring or cloud computing is becoming extremely popular. As a result, the trust in hybrid Cloud platforms is also increasing day by day. By combining the benefits of a Cloud platform with legacy systems, the hybrid cloud model offers something for every kind of business. But, without a strategy to manage operations on a […] Written by Deepak Kumar S September 8, 2022July 4, 2025
Workflow Automation A Complete Guide on Workflow Automation for 2025 The world has come far ahead of manual data processing. Without automating data-dependent complex backend procedures, businesses cannot think of scaling at the rate at which one would desire. Workflow automation tools are the best solution for this problem. In this blog, we will examine the automation culture from every angle and learn about automation […] Written by Deepak Gupta September 8, 2022April 10, 2025
ITSM ITSM Best Practices to Drive Business Value in 2025 Imagine cutting operational costs by up to 30%—all by adopting ITSM practices that enhance automation and efficiency. But how can ITSM solutions elevate your business operations in 2025? In 2025, ITSM will play a crucial role in helping businesses meet the demands of a technology-driven world. ITSM enables organizations to manage IT operations productively, improve […] Written by Deepak Gupta September 8, 2022March 26, 2025
Asset Management Why Fixed Asset Management is Important and How to Automate It? A centralized mechanism for managing company assets not only streamlines inventory management but also lays down procedures and SOPs that increase the efficiency of all business operations. Fixed asset management (FAM) has been in place for several years. Still, with the introduction of automation, business owners’ control over their assets is remarkable and noteworthy. Here […] Written by Soumya Nandhakumar September 8, 2022July 15, 2026
Helpdesk Software Software Alternatives Elevate Helpdesk System: 10 Niche Solutions to Explore Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers who buy what they sell. Without the revenue generated by this transaction, how would they grow and develop more products to sell? Customers fulfill a fundamental need for businesses to thrive and flourish. […] Written by Deepak Gupta September 2, 2022July 15, 2026
Helpdesk Software A Close Look Into Helpdesk Metrics & Service Desk KPIs How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas for improvement? You can’t, at least not to the optimal level that today’s customers expect. Helpdesk metrics are essential tools that measure the performance of a support team. By analyzing these metrics, businesses […] Written by Deepak Gupta September 2, 2022July 14, 2025
Customer Support SaaS Customer Support Best Practices in 2025 No matter how well-developed your product is, it’s likely that a customer will have questions at some point during the process. When they do, it’s helpful in many ways for them to be greeted by an efficient and effective customer support team. Understanding what makes for exceptional SaaS customer support and how to implement it […] Written by Harshvardhan Thakur September 2, 2022July 14, 2025
Customer Success What Is Customer Retention in 2025? Definition and Guide Did you know that according to the book Marketing Metrics, the probability of selling to an existing customer is between 60- 70%, compared to only 5 – 20% for a new prospect? And according to InMoment, 77% of customers have lasting relationships with particular companies that last up to 10 years. Yet, in marketing, customer acquisition has long […] Written by Mohitakshi Agrawal August 24, 2022July 7, 2025
Customer Success Customers Are Not Always Right: How And Why (2025) We’ve all heard the phrase “the customer is always right.” Or, its variation like “customer is king.” But is this really true? Is it always in the best interest of businesses to give customers what they want? The answer is no. There are times when it’s actually better for companies to stand their ground and […] Written by Deepak Gupta August 24, 2022July 7, 2025
Customer Success How to Turn an Angry Customer into a Happy Customer in 2025 Many factors—some justified, some not—cause customers to become rude or angry. As a customer service representative, you will probably encounter irritated or angry customers from time to time because you are in business to serve your customers. 95% of dissatisfied customers share their negative experiences with others personally or through social media/review sites. So, knowing how […] Written by Harshvardhan Thakur August 24, 2022December 30, 2024
Customer Success A Guide to Handling Unhappy Customers in 2026 As the adage goes, “A happy customer tells a friend; an unhappy customer tells the world”- the negative impact of an unhappy customer is far more significant than the positive impact of a happy customer. No matter how amazing your products or services are, some customers will inevitably experience issues. That is an inescapable fact […] Written by Harshvardhan Thakur August 24, 2022March 6, 2026
