Log Aggregation: Your Guide to Smarter Data Every modern IT and business environment generates an enormous amount of system logs every second. From servers and applications to cloud platforms and security systems, the volume of data continues to grow at an exponential pace. Without a structured approach, managing this flood of logs can quickly become overwhelming. This is where log aggregation steps […] Written by Harshvardhan Thakur October 31, 2025October 31, 2025
AI vs. Gen AI: Breaking Down the Key Differences for 2025 Imagine IT systems that fix themselves, customer service platforms that auto-resolve tickets, and organizations that detect and block fraud in milliseconds. This is not science fiction—it is the real-world impact of AI vs. Gen AI. While traditional AI drives automation and intelligent decision-making, Generative AI takes it further, writing reports, generating code, and crafting marketing […] Written by Shafiq Muhammad May 8, 2025September 30, 2025
Securing Hybrid Cloud Environments with Log Monitoring Tools Log monitoring is essential because cloud environments handle a constant stream of activities across servers, applications, and networks. Each of these creates logs that record performance, user access, configuration changes, and system events. In hybrid setups, where on-prem and cloud workloads interact, these logs grow even more complex. The question of why is logging and […] Written by Shikhar Srivastava September 19, 2025September 19, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Customer Success Customer Success vs. Customer Service: Key differences In today’s highly competitive world of SaaS solutions and B2B services, the phrases customer success vs. customer service are tossed about like cards on a poker table. Both are necessary for a company’s or brand’s success. Customer success and customer support differ in their approach: one is proactive, while the other is reactive. Using these […] Written by Chandana July 5, 2022July 14, 2025
Customer Success Is Customer Success cutting-edge in the age of B2B and SaaS? It’s no secret that expanding your company requires a solid product and a good sales and marketing team. However, to maintain this growth, you must stay ahead of the game in this constantly evolving industry by implementing effective customer success strategies that foster long-term relationships and customer loyalty. In the SaaS and B2B worlds, Customer […] Written by Sanjiv Vaigankar July 1, 2022June 18, 2025
Infraon Assets Hardware vs. IT vs. Software Asset Management – Why the need for specific asset monitoring tools? Hardware asset management (HAM), IT asset management (ITAM), and software asset management (SAM) are all closely related fields that deal with the maintenance of IT assets in an enterprise. In the context of Hardware vs. Software vs. IT asset management, it’s essential to understand how each plays a unique role in tracking and managing the […] Written by Chandana June 30, 2022July 14, 2025
Customer Success Can RMM be the game-changer in terms of boosting employee productivity? As a business owner, you’re well aware of the numerous IT challenges that your company faces. But sometimes, it’s easy to forget just how important and how crucial it is to overcome them until it’s too late. After all, IT can be a double-edged sword; the very systems used to streamline your business operations can […] Written by Shafiq Muhammad June 28, 2022July 7, 2025
Customer Success Understanding customer success – What is it, and why is it important for your company to achieve it? Customers are no longer satisfied with just a product or a service. They want more! Customers’ expectations have grown exponentially, and it’s in the hands of businesses to offer more value to their customers. Without a customer-centric approach, your business could have a precarious future. Customer Success is emerging as an essential factor in business […] Written by Sanjay Parmar June 24, 2022July 7, 2025
ITSM How Does ITSM and ITOM Work Together? Imagine you are sitting at a service desk, your prime objective is to resolve an incident as quickly and efficiently as possible and retain the customer. But, if you’re running into unavoidable technical issues, resulting in causing frustration to customers or clients, it’s high time to invest in the right tools. That’s where ITSM and […] Written by Deepak Kumar S June 24, 2022March 26, 2025
ITSM Implement Powerful ITSM Integrations with Infraon Information Technology Service Management (ITSM) is defined as the set of processes or procedures aimed at providing the best practices to align IT services with current business needs. These strategies are designed to address and optimize incidents or problems that occur in the organization. ITSM integrations are connecting the ITSM software with 3rd party applications […] Written by Deepak Gupta June 24, 2022September 5, 2024
Zero Trust Security What is Zero-Trust? How can it be a game-changer for the security, control, and monitoring of your IT infrastructure? It might appear like a challenging task to move from a centralized point of access to the network and apply a zero-trust security model. But, with growing instances of data breaches, cybersecurity threats, and the need for remote working, zero-trust network access has become a need of the hour for many organizations. It provides a […] Written by Samaresh Mandal June 23, 2022July 14, 2025
ITSM How an integrated ITSM and ITOM platform can help you accelerate it Accelerating the overall enterprise efficiency is not an easy task as you probably rely on multiple tools to communicate with customers, partners, employees, and vendors. There’s a chance that you’re already working with multiple software vendors to optimize your IT and network infrastructure. However, this can create chaos across your IT landscape – causing poor […] Written by Deepak Kumar S June 21, 2022July 14, 2025
Customer Success Five key initiatives for organizations to embrace a customer culture Being customer-centric is the need of the hour. In this era of instant gratification, it is more crucial than ever for businesses to cultivate a customer culture that values satisfaction. A single viral tweet or negative review can significantly impact your bottom line. In reality, many of these reviews are likely being read by your […] Written by Chandana June 17, 2022June 18, 2025
AIOps Why AIOPs is Important for Businesses of the Future? The technology landscape is rapidly changing, with several enterprises undergoing digital transformation. Adopting new technologies and solutions is essential if you want to build a future-proof enterprise. Artificial intelligence in IT operations or AIOps is an emerging technology that leverages artificial intelligence to help IT operations tackle the challenges of rapid digital transformation. This article […] Written by Ganesh N Kumar June 16, 2022July 14, 2025
ITSM Here’s why ITSM is a big deal in the manufacturing world As a business leader in a manufacturing company, it is essential for you to manage quality service operations from field service to production and delivery. To maintain a successful manufacturing business unit, you must inspect and maintain a variety of important equipment and machinery on a regular basis, which, no matter how high-quality, are still […] Written by Chandana June 14, 2022July 14, 2025
