Leveraging IT Asset Insights for Smoother Banking Operations In banking, effectively leveraging IT asset insights through analytics and reporting can lead to significant operational improvements. These insights help banks optimize their IT infrastructure, enhance security, and improve service delivery. It’s why they need a fully integrated asset management platform. This platform should provide detailed analytics and reporting capabilities, helping banks optimize their IT […] Written by Soumya Nandhakumar June 8, 2024July 9, 2025
Best Incident Management Tools in 2026 and How to Choose the Right Platform Incident management tools now cover alert routing, on-call coverage, active incident coordination, post-incident review, and AI-assisted context gathering. This comparison examines 10 platforms from the brief through alerting, on-call, AI, compliance, regional support, and pricing. The aim is to help buyers compare products against their operating model, team size, and regional requirements in India, Indonesia, […] Written by Deepak Gupta August 20, 2026August 20, 2026
From legacy to leading-edge: 7 ways to strengthen the IT backbone of FinOps in 2026 A decade ago, FinOps was primarily entrenched in legacy systems. These systems, while reliable, often lacked the agility and efficiency required in a fast-paced, technology-driven world. Organizations had their financial operations hamstrung by clunky interfaces, limited integration capabilities, and manual processes. As you already know, there has since been an unprecedented evolution of automation, cloud […] Written by Arun Prasath R October 26, 2023June 17, 2026
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022June 24, 2026
Workflow Automation A Complete Guide on Workflow Automation for 2025 The world has come far ahead of manual data processing. Without automating data-dependent complex backend procedures, businesses cannot think of scaling at the rate at which one would desire. Workflow automation tools are the best solution for this problem. In this blog, we will examine the automation culture from every angle and learn about automation […] Written by Deepak Gupta September 8, 2022April 10, 2025
ITSM ITSM Best Practices to Drive Business Value in 2025 Imagine cutting operational costs by up to 30%—all by adopting ITSM practices that enhance automation and efficiency. But how can ITSM solutions elevate your business operations in 2025? In 2025, ITSM will play a crucial role in helping businesses meet the demands of a technology-driven world. ITSM enables organizations to manage IT operations productively, improve […] Written by Deepak Gupta September 8, 2022March 26, 2025
Asset Management Why Fixed Asset Management is Important and How to Automate It? A centralized mechanism for managing company assets not only streamlines inventory management but also lays down procedures and SOPs that increase the efficiency of all business operations. Fixed asset management (FAM) has been in place for several years. Still, with the introduction of automation, business owners’ control over their assets is remarkable and noteworthy. Here […] Written by Soumya Nandhakumar September 8, 2022July 15, 2026
Helpdesk Software Software Alternatives Elevate Helpdesk System: 10 Niche Solutions to Explore Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers who buy what they sell. Without the revenue generated by this transaction, how would they grow and develop more products to sell? Customers fulfill a fundamental need for businesses to thrive and flourish. […] Written by Deepak Gupta September 2, 2022July 15, 2026
Helpdesk Software A Close Look Into Helpdesk Metrics & Service Desk KPIs How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas for improvement? You can’t, at least not to the optimal level that today’s customers expect. Helpdesk metrics are essential tools that measure the performance of a support team. By analyzing these metrics, businesses […] Written by Deepak Gupta September 2, 2022July 14, 2025
Customer Support SaaS Customer Support Best Practices in 2025 No matter how well-developed your product is, it’s likely that a customer will have questions at some point during the process. When they do, it’s helpful in many ways for them to be greeted by an efficient and effective customer support team. Understanding what makes for exceptional SaaS customer support and how to implement it […] Written by Harshvardhan Thakur September 2, 2022July 14, 2025
Customer Success What Is Customer Retention in 2025? Definition and Guide Did you know that according to the book Marketing Metrics, the probability of selling to an existing customer is between 60- 70%, compared to only 5 – 20% for a new prospect? And according to InMoment, 77% of customers have lasting relationships with particular companies that last up to 10 years. Yet, in marketing, customer acquisition has long […] Written by Mohitakshi Agrawal August 24, 2022July 7, 2025
Customer Success Customers Are Not Always Right: How And Why (2025) We’ve all heard the phrase “the customer is always right.” Or, its variation like “customer is king.” But is this really true? Is it always in the best interest of businesses to give customers what they want? The answer is no. There are times when it’s actually better for companies to stand their ground and […] Written by Deepak Gupta August 24, 2022July 7, 2025
Customer Success How to Turn an Angry Customer into a Happy Customer in 2025 Many factors—some justified, some not—cause customers to become rude or angry. As a customer service representative, you will probably encounter irritated or angry customers from time to time because you are in business to serve your customers. 95% of dissatisfied customers share their negative experiences with others personally or through social media/review sites. So, knowing how […] Written by Harshvardhan Thakur August 24, 2022December 30, 2024
Customer Success A Guide to Handling Unhappy Customers in 2026 As the adage goes, “A happy customer tells a friend; an unhappy customer tells the world”- the negative impact of an unhappy customer is far more significant than the positive impact of a happy customer. No matter how amazing your products or services are, some customers will inevitably experience issues. That is an inescapable fact […] Written by Harshvardhan Thakur August 24, 2022March 6, 2026
Customer Success What are the Must-Have Customer Service Skills in 2025? Have you ever heard of a customer with their queries unanswered and concerns unaddressed, talking about how good the product/service of a business is? Probably not, right? No matter how excellent a company’s product/service is, it will lose out on business if its customer service is not up to the mark. However, even businesses with […] Written by Mohitakshi Agrawal August 24, 2022May 29, 2026
Helpdesk Software How to Measure IT Helpdesk Performance with Metrics in 2025 Being the immediate point of contact for customers and employees, the IT helpdesk has evolved into the essential face for many businesses. A helpdesk performs a number of crucial tasks, including improving business process efficiency, ensuring prompt and effective client relations, and helping in improved information management and improved IT Helpdesk Performance. Therefore, you need […] Written by Deepak Gupta August 24, 2022July 15, 2026
