Customer Service Week: Best Ideas to Celebrate on Your Budget
Every year, Customer Service Week is celebrated across the globe during the first whole week of October. The weeklong event is a...
Category: Customer Success
What does ‘customer first’ mean?
In business, the customer is always supposed to come first, but what does that actually mean? How do you prioritize customers' needs...
What is a Customer Success Manager: Responsibilities, skills, and qualifications?
Your company must continue to convince the customer that your product is worthwhile after the sale. The team you have promoting your...
What is Customer Satisfaction and Importance
We keep hearing the words customer experience and customer satisfaction. But what do they mean? Simply put, good customer experience leads to...
What Is Customer Retention in 2022? Definition and Guide
Did you know that according to the book Marketing Metrics, the probability of selling to an existing customer is between 60- 70%, compared...
Customers Are Not Always Right: How And Why (2022)
We've all heard the phrase "the customer is always right." Or, its variation like "customer is king." But is this really true?...
How to Turn an Angry Customer into a Happy Customer in 2022
Many factors—some justified, some not—cause customers to become rude or angry. As a customer service representative, you will probably encounter irritated or...
A Guide to Handling Unhappy Customers in 2022
As the adage goes, "A happy customer tells a friend; an unhappy customer tells the world"- the negative impact of an unhappy...
What are the Must-Have Customer Service Skills in 2022?
Have you ever heard of a customer with their queries unanswered and concerns unaddressed, talking about how good the product/service of a...
Contact Center vs. Call Center in 2022: Explained
A contact center is a centralized office that provides customer support through various channels such as phone, email, web, and chat. A...
