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Category: Customer Success

Customer Success vs. Customer Service - Infraon

Customer Success vs. Customer Service

July 5, 2022July 5, 2022 InfraonLeave a comment
In today's highly competitive world of SaaS solutions and B2B services, the phrases "Customer Success" and "Customer Support" are tossed about like...
Customer Success cutting edge - Infraon

Is Customer Success cutting-edge in the age of B2B and SaaS?

July 1, 2022July 1, 2022 InfraonLeave a comment
It's no secret that you'll need a solid product and a good sales and marketing team for your company to expand. However,...
employee productivity - Infraon

Can RMM be the game-changer in terms of boosting employee productivity?

June 28, 2022June 28, 2022 InfraonLeave a comment
As a business owner, you’re well aware of the numerous IT challenges that your company faces. But sometimes, it’s easy to forget...
Understanding customer success- Infraon

Understanding customer success – What is it, and why is it important for your company to achieve it?

June 24, 2022August 12, 2022 InfraonLeave a comment
Customers are no longer satisfied with just a product or a service. They want more!   Customers' expectations have grown exponentially, and it's...
Customer focused culture - Infraon (1)

Five key initiatives for organizations to embrace a customer-focused culture

June 17, 2022June 17, 2022 InfraonLeave a comment
Being customer-centric is the need of the hour. In this era of instant gratification, it is more crucial than ever for businesses...
Customer Success - Infraon (3)

Consider Yourself an Expert on Customer Success? Here are five new trends to keep an eye on.

June 2, 2022August 12, 2022 InfraonLeave a comment
A world before the pandemic seems like the distant past, doesn't it?   The onset of the pandemic has seen a dramatic shift...
Customer Success - Infraon

Why is customer success so important for all of the organization’s teams?

May 27, 2022May 27, 2022 InfraonLeave a comment
Success is what every business envisions. Yet, this journey definitely isn't linear or straightforward.   As a company looking for success, you probably...
Customer is King - infraon

Is the age-old quote “The Customer is King” still applicable? Treat them as a professional friend instead.

May 20, 2022May 20, 2022 InfraonLeave a comment
Have we often heard phrases like 'The Customer is King' and 'The Customer is Always Right? These phrases have undoubtedly been around...
Customer Success - Infraon

Would you like to build a Customer Success team? Here’s all you need to know about it.

May 13, 2022May 13, 2022 InfraonLeave a comment
Chances are you have a marketing team to draw in new sales, a content team to put out interesting content, and a...
Customer Success

Is customer success the responsibility of a single team or the whole organization??

May 6, 2022May 6, 2022 infraonAdminLeave a comment
Let's admit it, we all know that it's a customer's world. Today, everything is available to customers at the click of a...

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