The art and science of bridging the goals of IT teams and customer success teams The IT department designs, implements, and maintains the technology backbone of any enterprise’s operations. Their decisions about systems architecture, software deployment, and security directly influence the daily tools and platforms the customer success team uses. In turn, the customer success team, constantly interacting with clients, provides invaluable feedback on system functionalities, performance issues, and user […] Written by Sanjiv Vaigankar October 20, 2023January 22, 2024
Beyond IT: Diversifying Services Offered by MSPs Managed Service Providers (MSPs) have traditionally been focused on IT services, offering solutions like network management, data backup, and cybersecurity. However, the evolving market demands and the increasing complexity of business operations have pushed MSPs to diversify their service offerings beyond traditional IT solutions. This expansion reflects the need to adapt to the needs of […] Written by Abhirup Sarkar February 20, 2024July 4, 2025
Why SaaS Infrastructure Monitoring Is Critical for Modern IT Operations In today’s cloud-driven world, keeping track of your software services is no longer optional—it’s essential. SaaS infrastructure monitoring helps IT teams keep an eye on the performance, uptime, and health of all cloud-based applications and systems in real time. With businesses relying heavily on remote tools and digital platforms, monitoring your SaaS stack ensures smooth […] Written by Gayathri R L July 4, 2025July 7, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Asset Management The Appropriate and Perfect Asset Tracking Stickers It’s crucial to maintain track of each asset when a company has a lot of equipment and assets. Asset tracking stickers or labels can help with this since it might be challenging to maintain track of each asset. The organization greatly benefits from keeping track of everything, and the asset tracking stickers help retain valuable […] Written by Ganesh N Kumar September 19, 2022July 11, 2025
Customer Service Omnichannel vs. Multi-channel: Key Differences in 2025 In the business world, customer service is key. Businesses need to have a well-run contact center to provide the best possible service to customers. There are two types of contact centers that enterprises can choose from – an omnichannel contact center or a multi-channel contact center. So, what’s the difference between the two? An omnichannel […] Written by Iranna B. Sollapur September 12, 2022December 30, 2024
Customer Support Customer Support Vs Customer Service in 2025: Explained A great customer experience mostly depends on customer service and customer support. When effectively implemented, they promote client loyalty and higher recurring income. Organizations must understand customer support and customer service to expand their business. By understanding both, you’ll be able to communicate job responsibilities more precisely to your staff, make wiser hiring decisions, decrease […] Written by Sanjiv Vaigankar September 12, 2022July 14, 2025
Asset Management The Ultimate Guide to Office Asset Management Solutions in 2025 Most inventory management systems today include a core set of features and functions, such as asset tracking identifiers, hardware tools for reading the identifiers, documentation and reporting processes, and asset management solutions designed to collect and synthesize inventory data. You can use office asset management software to ensure that every part of your company runs […] Written by Srikanth Audina September 12, 2022September 10, 2025
Hybrid Cloud Management What is Hybrid Cloud Monitoring? Cloud monitoring or cloud computing is becoming extremely popular. As a result, the trust in hybrid Cloud platforms is also increasing day by day. By combining the benefits of a Cloud platform with legacy systems, the hybrid cloud model offers something for every kind of business. But, without a strategy to manage operations on a […] Written by Deepak Kumar S September 8, 2022July 4, 2025
Workflow Automation A Complete Guide on Workflow Automation for 2025 The world has come far ahead of manual data processing. Without automating data-dependent complex backend procedures, businesses cannot think of scaling at the rate at which one would desire. Workflow automation tools are the best solution for this problem. In this blog, we will examine the automation culture from every angle and learn about automation […] Written by Deepak Gupta September 8, 2022April 10, 2025
ITSM ITSM Best Practices to Drive Business Value in 2025 Imagine cutting operational costs by up to 30%—all by adopting ITSM practices that enhance automation and efficiency. But how can ITSM solutions elevate your business operations in 2025? In 2025, ITSM will play a crucial role in helping businesses meet the demands of a technology-driven world. ITSM enables organizations to manage IT operations productively, improve […] Written by Deepak Gupta September 8, 2022March 26, 2025
Asset Management Why Fixed Asset Management is Important and How to Automate It? A centralized mechanism for managing company assets not only streamlines inventory management but also lays down procedures and SOPs that increase the efficiency of all business operations. Fixed asset management (FAM) has been in place for several years. Still, with the introduction of automation, business owners’ control over their assets is remarkable and noteworthy. Here […] Written by Soumya Nandhakumar September 8, 2022July 7, 2025
Helpdesk Software Software Alternatives Elevate Helpdesk System: 10 Niche Solutions to Explore Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers who buy what they sell. Without the revenue generated by this transaction, how would they grow and develop more products to sell? Customers fulfill a fundamental need for businesses to thrive and flourish. […] Written by Samaresh Mandal September 2, 2022December 30, 2024
Helpdesk Software A Close Look Into Helpdesk Metrics & Service Desk KPIs How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas for improvement? You can’t, at least not to the optimal level that today’s customers expect. Helpdesk metrics are essential tools that measure the performance of a support team. By analyzing these metrics, businesses […] Written by Samaresh Mandal September 2, 2022July 14, 2025
Customer Support SaaS Customer Support Best Practices in 2025 No matter how well-developed your product is, it’s likely that a customer will have questions at some point during the process. When they do, it’s helpful in many ways for them to be greeted by an efficient and effective customer support team. Understanding what makes for exceptional SaaS customer support and how to implement it […] Written by Shwethashree September 2, 2022July 14, 2025
Customer Success What Is Customer Retention in 2025? Definition and Guide Did you know that according to the book Marketing Metrics, the probability of selling to an existing customer is between 60- 70%, compared to only 5 – 20% for a new prospect? And according to InMoment, 77% of customers have lasting relationships with particular companies that last up to 10 years. Yet, in marketing, customer acquisition has long […] Written by Sanjiv Vaigankar August 24, 2022July 7, 2025
