Comparing SNMP-Based and API-Based Network Monitoring Tools Networks generate enormous volumes of data every second. Network monitoring tools determine how that data is collected and analyzed defines the stability of IT operations. Two major frameworks dominate network observability today: SNMP-based and API-based monitoring. Both gather metrics, track uptime, and surface alerts, but their approaches differ in architecture, scalability, and integration depth. How […] Written by Vignesh November 14, 2025November 14, 2025
Incident Management Best Practices & Processes Incident Management plays a critical role in reducing downtime and keeping business operations on track. In today’s fast-moving digital world, systems are more connected and complex than ever, making it harder to respond to disruptions quickly. That’s why having a well-structured Incident Management process is no longer optional; it’s essential. From detecting issues early to […] Written by Arun Prasath R September 8, 2025September 8, 2025
Freshdesk vs. Zendesk vs. Infraon in 2025 IT operations management (ITOps) encompasses a range of activities and processes involved in managing an organization’s IT infrastructure. While essential for maintaining a smooth and efficient IT environment, ITOps management can present several challenges. Here are five reasons: Related article: Zendesk vs Atlassian vs Infraon in 2025 5 challenges of ITOPs management So, ITOps management […] Written by Pon Vijaya Raghvan June 22, 2023July 14, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Customer Success Customers Are Not Always Right: How And Why (2025) We’ve all heard the phrase “the customer is always right.” Or, its variation like “customer is king.” But is this really true? Is it always in the best interest of businesses to give customers what they want? The answer is no. There are times when it’s actually better for companies to stand their ground and […] Written by Ravishankar Biswas August 24, 2022July 7, 2025
Customer Success How to Turn an Angry Customer into a Happy Customer in 2025 Many factors—some justified, some not—cause customers to become rude or angry. As a customer service representative, you will probably encounter irritated or angry customers from time to time because you are in business to serve your customers. 95% of dissatisfied customers share their negative experiences with others personally or through social media/review sites. So, knowing how […] Written by Preena Singh August 24, 2022December 30, 2024
Customer Success A Guide to Handling Unhappy Customers in 2025 As the adage goes, “A happy customer tells a friend; an unhappy customer tells the world”- the negative impact of an unhappy customer is far more significant than the positive impact of a happy customer. No matter how amazing your products or services are, some customers will inevitably experience issues. That is an inescapable fact […] Written by Preena Singh August 24, 2022December 30, 2024
Customer Success What are the Must-Have Customer Service Skills in 2025? Have you ever heard of a customer with their queries unanswered and concerns unaddressed, talking about how good the product/service of a business is? Probably not, right? No matter how excellent a company’s product/service is, it will lose out on business if its customer service is not up to the mark. However, even businesses with […] Written by Sanjiv Vaigankar August 24, 2022December 30, 2024
Helpdesk Software How to Measure IT Helpdesk Performance with Metrics in 2025 Being the immediate point of contact for customers and employees, the IT helpdesk has evolved into the essential face for many businesses. A helpdesk performs a number of crucial tasks, including improving business process efficiency, ensuring prompt and effective client relations, and helping in improved information management and improved IT Helpdesk Performance. Therefore, you need […] Written by Samaresh Mandal August 24, 2022July 14, 2025
Customer Success Contact Center vs. Call Center in 2025: Explained The Contact Center vs Call Center distinction hinges on channels: a contact center is a centralized office offering customer support across phone, email, web, and chat, whereas a call center is a specialized contact center focused primarily on phone calls. The main difference lies in the variety of channels each uses to deliver customer support. […] Written by Harshvardhan Thakur August 24, 2022July 14, 2025
Asset Management What are the Best Asset Management Strategies in 2025? Whether you’re working with remote teams or in a hybrid environment, proper asset management is a critical practice in order to manage your company’s assets and accomplish your organizational goals. It is difficult to track and monitor all of your hardware, software, virtual, and non-IT assets from a single location without a solid plan and […] Written by Pon Vijaya Raghvan August 24, 2022July 7, 2025
Infraon Assets Why Choose Cloud-Based Asset Management Software in 2025? It is always essential to make sure all your assets and inventory records are accurate and up-to-date. But, the rapid increase of technology such as mobile devices and assets-on-the-go used both within and outside of the office made the asset management process complex. However, with the help of spreadsheets and on-premise solutions, you can manually […] Written by Ganesh Prabhakaran S August 23, 2022July 14, 2025
ITOps Remote Asset Monitoring Why is Remote Monitoring & Maintenance Important for Companies? Many business operations and tasks are carried out in a distributed manner in this remote/hybrid and mobile era. From locations throughout the world, managed service providers (MSPs) and their clients are attempting to accomplish more with fewer resources. Any MSP expansion needs a remote monitoring management (RMM) platform to assist efficient techs, happy customers, and […] Written by Abhirup Sarkar August 19, 2022December 30, 2024
Asset Management Benefits of Equipment Inventory Management Systems in 2025 Without equipment, you cannot finish the task swiftly. Equipment is the foundation of organizations. Because they are assets that are important to businesses, equipment management is also crucial. Equipment inventory management is the most important aspect of an organization because the equipment needs inventory when it is sent for repair because parts are changed or […] Written by Manish Mohan August 17, 2022December 30, 2024
ITOps Server Monitoring Software 7 Most Important Key Metrics of Server Monitoring Software Modern-day servers are robust enough to accommodate as many applications and processes as possible. Still, there is a limit to how much load a server can handle. If your business does not heed the server constraints in time, you are bound to suffer from operational loss due to server downtimes. To closely monitor your server […] Written by Prashanth August 12, 2022January 3, 2025
ITIL Software Video Blogs Steps to Implementing ITIL Software for Your Business ITIL Software, which stands for Information Technology Infrastructure Library, embodies a service-oriented approach to automation. Through software solutions, businesses can create a centralized framework that enables them to map, select, deliver, and monitor their IT services with a comprehensive perspective. To help you navigate the process of implementing ITIL V4 software strategies for enhanced efficiency […] Written by Samaresh Mandal August 12, 2022July 20, 2023
