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Service Level Agreement (SLA) - Learn About it in 2023

Service Level Agreement (SLA) – Learn About it in 2024

Whatever service you provide to customers—financial, SaaS, IT support, staffing, consulting, etc.—you need the appropriate service level agreements (SLAs) to build trust. However, many claim that if people trust one another, why do they need a written agreement, and who will read it anyhow? While it’s true that no one likes to read a formal […]
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Fraud prevention and detection: ITSM’s role in banking security

Have you noticed a surge in banking fraud lately? It’s not just about financial losses; it’s also about eroding trust of customers.  In our digital age, where online transactions and electronic banking are on the rise, Is it creating opportunities for fraudsters?  According to SEON’s ‘Global Banking Fraud Index 2023,’ the global neobank market witnessed […]
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Beyond IT: Diversifying Services Offered by MSPs 

Managed Service Providers (MSPs) have traditionally been focused on IT services, offering solutions like network management, data backup, and cybersecurity. However, the evolving market demands and the increasing complexity of business operations have pushed MSPs to diversify their service offerings beyond traditional IT solutions. This expansion reflects the need to adapt to the needs of […]
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  2. Featured
  3. Infraon Story

How I went from a UX designer to starting two companies that solve the biggest ITOps challenges

In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […]
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Why Businesses Should Make Software Asset Management A Priority
  1. Asset Management
  2. Software Asset Management

Why businesses need to think extra long and hard about software asset management

Organisations are increasingly dependent on software to take care of operations and functioning on every level. Therefore, it is important to understand what software applications are used, who uses them, and how they can be supported. With software asset management, the organisation can maximise the value of their software assets. Such management also assures that […]
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how zero trust help boost network
  1. Zero Trust Security
  2. Remote Asset Monitoring

How Zero Trust helps boost new-age remote and hybrid working models

How Zero Trust helps in today’s remote and hybrid working models What started out with hiring the workforce from different parts of the world to cut overhead costs and develop remote and hybrid working teams has become increasingly common, thanks to the COVID-19 pandemic. Working from different locations has become the norm and has changed […]
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zero trust security advantages
  1. Zero Trust Security

What is the Zero Trust security advantage and why is it a big deal?

What is the Zero Trust security advantage and why is it a big deal? “Never Trust, Always Verify” sounds like a catchphrase and yet, puts us on alert. Even as digitization continues to evolve with the applications, data, devices, and infrastructure becoming more hybrid, the threat to network security is also changing. Simply put, cybersecurity […]
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How important is Hardware Asset Management to an Enterprise 1
  1. Hardware Asset Management

Why isn’t Hardware Asset Management a massive priority in your company?

Rapid advances in cloud computing technology have created an atmosphere where IT solution firms may feel that they no longer need to worry about server hardware. But in reality good hardware asset management strategies are still essential for the overall health, productivity and smooth operations of an enterprise. What is a hardware asset? A Hardware […]
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All About IT Asset Management 1
  1. Asset Management
  2. ITAM

The one-stop learning guide to IT Asset Management (ITAM)

IT enterprises use a variety of network, software, and hardware assets. IT asset management refers to the practices that are involved in managing the life-cycle of these assets and as a result reducing enterprise expenditure on assets.  What is IT Asset Management? IT asset management or ITAM refers to a large gamut of activities including […]
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  1. IT Asset Discovery tools

How Great IT Asset Discovery Tool can be your Business Game-Changer

One of the major challenges faced by today’s IT organization is to adapt to the changing needs of customers and technology along with maintaining the stability of existing services in the face of disruption and risks. In order to tackle this situation, visibility of IT Infra components has become a prerequisite, in the absence of […]
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  1. Remote Access
  2. Infraon SecuRA

What Is Remote Access–A Guide to Choosing the Best Software

Remote access is the mechanism through which authorised users can access a secure network from an offsite location. It is done by using remote access software. The authorised personnel can gain access to files and other different resources on any device at any time. Importance of Remote Access Software Remote access software has become crucial, especially […]
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Seven Best Practices for Software
  1. Asset Management
  2. Software Asset Management

Seven Best Practices for Software Asset Management

Many technological advancements have made it easy for companies to manage the crucial assets that help them run their day-to-day businesses. For instance, the rise of automation has empowered them to create agile, flexible, and mobile business processes. But it has also meant that many of them are now dependent on software tools, which play […]
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  1. Remote Access
  2. Infraon SecuRA

Three Critical Factors to Consider When Buying a Remote Access Software

Today, organizations are relying on digital transformation more than ever before. Hence, remote technologies are no longer luxury items to enhance business efficiency. They have become critical to keep youroperations up and running without system disruptions or financial and reputational losses! Especially in this COVID-influenced climate of ‘work from home’ expectations, remote software ensures that […]
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