Tips for Hiring and Keeping Top IT Talent Building and retaining skilled IT teams is no minor feat since these professionals are pillars of innovation, service quality, and market competitiveness. Yet, many companies face the challenge of retaining them. Unfortunately, high turnover disrupts continuity, increases recruitment and training expenses, and results in the loss of invaluable knowledge. Addressing this retention challenge becomes a […] Written by Ganesh N Kumar October 18, 2023July 4, 2025
Achieve ITSM Efficiency with IT Manager & MSP Collaboration The IT ecosystem has seen unprecedented changes in recent years. With the advent of cloud computing, distributed architectures, and continuous technological innovations, managing and delivering ITSM efficiency has become complex. This complexity has made the collaboration between IT managers and ITSM Managed Services Providers (MSPs) increasingly crucial. Related blog: How MSPs play an invaluable role […] Written by Deepak Gupta February 22, 2024July 4, 2025
What is Physical Asset Management Software? Physical asset management software is a critical tool for modern businesses, designed to track, manage, and optimize their physical resources efficiently. From office equipment to industrial machinery, this software provides visibility into the location, condition, and usage of assets, helping organizations make informed decisions to enhance operational performance, reduce costs, and ensure compliance with regulations. […] Written by Soumya Nandhakumar June 13, 2025June 16, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
ITSM How Can ITSM Integration Help Your Business Right Now? Integrating your ITSM platform with other third-party apps to sync with one another, sharing data or events that occur in one of them, is called ITSM Integration. By implementing the ITSM strategies, many businesses have realized the need to connect it with other applications and data sources such as HR, customer service, security, and IT. […] Written by Deepak Gupta May 25, 2022March 26, 2025
ITSM How to Start With ITSM in An Organization? Best ITSM tools are software solutions used to accelerate the tasks and workflow automation associated with managing and delivering effective IT services. ITSM refers to how IT is used in designing, delivering, proving, producing, and managing IT services. Hence, ITSM is more than just your helpdesk tool. ITSM isn’t just about fixing or maintaining IT […] Written by Deepak Gupta May 25, 2022February 12, 2026
ITSM Benefits of Using IT Service Management Tools for Your Business The IT department plays a significant role in determining the long-term success of any business organisation. It needs to boost performance, manage risk, and anticipate issues, all while controlling expenditures for software, hardware, and cloud solutions. IT service management is the best way to achieve all these goals and enhance competitiveness in today’s ever-evolving market. […] Written by Deepak Gupta May 25, 2022July 9, 2025
ITSM ITSM: Key Features and Modules ITSM refers to IT Service Management, which simply encapsulates the activity performed by an organization to maintain sustainable information technology infrastructure. It is designed to streamline IT services workflow and, thus, increase productivity. Furthermore, ITSM features include a set of IT policies, processes, and practices that help align IT services with business needs and objectives. […] Written by Deepak Gupta May 24, 2022March 26, 2025
Zero Trust Security Why is it so important for MSPs to have zero trust in the digital age? The pandemic may have accelerated the need for enterprises of all sizes to move towards digital transformation, but the need for zero trust cyber security has existed since before. However, with new actors or hackers, malicious software has also evolved and expanded the cyber threats to a larger attack surface. While enterprises need robust digital […] Written by satishkumar May 24, 2022July 14, 2025
Customer Success Is the age-old quote “The Customer is King” still applicable? Treat them as a professional friend instead. Have we often heard phrases like ‘The Customer is King’ and ‘The Customer is Always Right? These phrases have undoubtedly been around for a while but are they still pertinent in this dynamic sales and marketing environment? When you refer to your customers as kings, you inherently place them on a pedestal, a place of […] Written by Harshvardhan Thakur May 20, 2022September 30, 2025
ITOps Network Monitoring System Top 7 Key Features Your Network Monitoring Software Should Have With the covid-19 pandemic, the demand for broadband communication services has soared and experienced a 60% increase in internet traffic compared to before the crisis However, with prolonged times spent at our homes during the lockdown, continuous network connectivity has become the need of the hour for the entire world. Therefore, it is essential to […] Written by Ganesh N Kumar May 17, 2022July 14, 2025
Customer Success Would you like to build a Customer Success team? Here’s all you need to know about it. Chances are, you have a marketing team to draw in new sales, a content team to put out interesting content, and a sales team to close new customers. But do you have a team to ensure that your customers are happy? After all, happy and loyal customers make a successful business. And this is why […] Written by Harshvardhan Thakur May 13, 2022July 7, 2025
IT Asset Discovery tools Looking to invest in an asset monitoring solution? Here are 7 niche solutions you should check out. Before the pandemic, assets were managed through a spreadsheet or a register and were managed manually by the Asset Manager/IT Agent (in some cases). When the pandemic forced people to work out of their homes, assets management became complex. Manual allocation of assets, monitoring software licenses and upgrades, and keeping track of assets were tedious. […] Written by Ganesh N Kumar May 12, 2022July 7, 2025
Tax Saving Tax Saving Q1 Why is tax saving important? As your career grows and you earn more, tax-saving measures should become an essential part of your tax planning every year. Since higher incomes are subject to higher tax rates, it is prudent to save up as much of your hard-earned income as possible. Tax saving options come in […] Written by Soumya Nandhakumar May 11, 2022July 4, 2025
MSP A killer guide to understanding what to expect from your MSP partner With the constant shifts in the IT landscape, your IT teams must remain agile and adaptable. While it can be incredibly beneficial for a large organization to have in-house IT talent who can manage your IT infrastructure, many are unaware of how difficult it is to maintain that expertise. Whenever you’re responsible for minimizing the […] Written by Mohitakshi Agrawal May 10, 2022July 14, 2025
Customer Success Is customer success the responsibility of a single team or the whole organization?? Let’s admit it, we all know that it’s a customer’s world. Today, everything is available to customers at the click of a button, and it is the top priority for any organization to achieve maximum Customer Success. Can you believe that there was once a time when there was just one service provider? Now, as […] Written by Mohitakshi Agrawal May 6, 2022July 14, 2025
