AI Agent Assistance for Customer Support: Everything You Should Know Bringing in Artificial Intelligence (AI) into customer support functions has become increasingly crucial. AI agent assistance represents a mix of human expertise and AI capabilities, aiming to enhance the quality and speed of customer service. It streamlines support operations while measurably improving customer experience by providing timely, accurate, and personalized assistance. Related blog: Transforming Customer […] Written by Sanjiv Vaigankar June 21, 2024July 4, 2025
Click, Be Happy, and Self-Serve: Customer Experience in 2025 The shift towards self-service indicates a broader desire for controllable technology interactions. Modern customers prefer it as they get instant gratification and autonomy. Rather than waiting in phone queues or for email responses, self-service options give them immediate access to information. Moreover, the immediacy with which information can be accessed has transformed their behaviors. So, they […] Written by Arun Prasath R November 9, 2023February 18, 2025
Key Steps for IT Service Desk When You are Struggling The modern business landscape relies heavily on technology, and an efficient IT service desk is essential for keeping an organization’s operations running smoothly. Unfortunately, IT service desks can often become overwhelmed with requests and unable to deliver the quality of service needed. It can lead to frustrated end-users, lost productivity, and decreased customer satisfaction. Fortunately, […] Written by Pon Vijaya Raghvan February 20, 2023November 20, 2024
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
ITSM How to choose the best-fit ITSM software for your fast-growing Tech start-up? Choosing the right IT service management (ITSM) software for your company is crucial since it directly impacts your end-to-end IT service delivery. And, if you’re a start-up, you need to be especially cautious about the software you use. If you choose the wrong IT helpdesk software that doesn’t match your organization’s requirements, you might waste […] Written by Manjeet Gupta March 26, 2022July 14, 2025
Asset Management ITAM How effectively does your IT Asset Management (ITAM) process handle all your top priorities? In a nutshell, IT asset management is the overall process of ensuring seamless and secure asset lifecycles in your IT ecosystem. An effective IT asset management process helps businesses of all sizes to monitor and manage their assets using a systematic approach. With a proven ITAM process, organizations can improve the productivity and efficiency of […] Written by Abhirup Sarkar March 8, 2022March 21, 2025
Asset Management ITAM A look at the must-have features of an IT Asset Management (ITAM) software Tracking and managing IT assets across numerous departments takes significant time and effort, especially if your company uses a manual IT asset management process. This is why businesses turn to ITAM software tools instead of manually managing their IT assets. However, not all IT asset management solutions offer the same benefits. To experience the advantages […] Written by Ganesh Prabhakaran S March 8, 2022April 17, 2025
Asset Management Software Asset Management Top Benefits of Software Asset Management (SAM) The dynamic business world runs on two things – its assets and its liabilities. Therefore, an efficient business is incomplete without implementing software for IT asset management tools in the long run. The pandemic has been a harsh reality, but it is a blessing for many. The global business asset has grown by 11%. They […] Written by Vinutha March 4, 2022July 7, 2025
Asset Management Software Asset Management Seven Best Practices to Ace Your Software Asset Management Did you know that a growing number of companies use an estimated number of more than 100 apps every day? There are many reasons behind this. Companies use free apps three times more than paid ones. With this increasing reliance on software, the demand for software asset management free tools is also on the rise, […] Written by Soumya Nandhakumar March 4, 2022July 7, 2025
Asset Management ITAM Choosing the right IT asset management software isn’t easy – or is it? Best IT Asset management software is an indispensable component of every industry, large or small. It helps manage assets from their purchase to their disposal. Asset management refers to the operation and tracking of assets in an organization. Assets range from cash and cash equivalents to inventories, investments, furniture, vehicles, etc. IT Asset Management software, […] Written by Chandana February 28, 2022July 8, 2025
Asset Management ITAM Say goodbye to booming infrastructure costs by doing IT asset management tool right IT assets are procured because they create value. If they are not managed well, they can create maintenance costs. Most IT infrastructure teams are under constant stress to optimize their IT asset management tools. Their respective company leaderships give them directives to lower operational costs for IT infrastructure. So, the perennial question is – how […] Written by Abhirup Sarkar February 28, 2022June 18, 2025
Asset Management ITAM What Are the Benefits & Best Practices for IT Asset Management? It is a fact that companies need to manage their assets effectively for smooth functioning of the firm. An IT asset management tool looks after the financial and technical needs of an asset and monitors its life expectancy, usage, and integration with other existing software. Implementing the best practices for IT asset management ensures efficient […] Written by Ganesh Prabhakaran S February 28, 2022July 9, 2025
Zero Trust Security How Zero Trust helps banks overcome the biggest challenges of digital transformation Zero Trust is a holistic approach to cybersecurity that emphasizes verification rather than trusting users. The financial sector has always been rife with security threats and a common target for cybercriminals. Enterprises handling financial data are subject to more security protocols and scrutiny from several angles, including governments, regulatory bodies, and customers. The pandemic has […] Written by Chandana January 28, 2022July 14, 2025
Zero Trust Security Unlock the power of Zero Trust security in your enterprise through MSPs Zero Trust is a holistic and strategic approach to cybersecurity that emphasizes strict verification. In a modern world where digitization is ever-evolving, security threats are scaling along with potential solutions. Zero Trust security is growing as a comprehensive solution to security threats, with several enterprises already implementing it or looking to do so in the […] Written by Ganesh N Kumar January 19, 2022September 5, 2024
Good Reads Everything we want you to realize about the impact of Log4j vulnerability The tech industry has been scrambling to set the major security flaw in logging software to rights. The Apache Log4j vulnerability caught security teams across the globe entirely off guard. This vulnerability is easy to exploit, giving the threat actors a simple way to control Java-based web servers and launch code execution attacks. Log4j is […] Written by Sudhakar Aruchamy December 22, 2021July 9, 2025
Zero Trust Security Future-proofed yet? It’s time to mitigate dangerous IT risks with Zero Trust Zero Trust combines identity verification and policy-based permission for every identity attempting to use the network or IT resources. The person or entity may be inside the enterprise’s network or access the network remotely. Zero Trust is a framework using different technologies and best practices to know who is trying to access or use the […] Written by Ganesh N Kumar November 17, 2021July 24, 2024
