The Future of FinOps: Maximizing Gen AI Power As financial operations (FinOps)advance, the integration of next-generation artificial intelligence (Gen AI) is set to play a bigger role. The capabilities of Gen AI in FinOps are vast, offering opportunities for improved data analysis, automation, and decision-making. Of course, data analysis is central to FinOps, and Gen AI can enhance this process. Traditional methods tend […] Written by Soumya Nandhakumar August 8, 2024December 30, 2024
Adapting to Remote Work: The Future of MSPs in a Decentralized Workforce As the sun rises on a new era of work, the landscape of business operations undergoes a significant transformation. The concept of a decentralized workforce, once a futuristic vision, has now become a tangible reality for many worldwide. This shift towards remote work represents a fundamental change in how people perceive and engage with work […] Written by Deepak Gupta December 15, 2023July 4, 2025
Why IT admins and Gen AI need to work together The role of IT administration has become increasingly crucial for the smooth operation of modern enterprises in the current digital-first climate. With the evolution of technology, the emergence of the role of generative AI (Gen AI) has opened new avenues for innovation and efficiency. This blog aims to delve into the synergistic relationship between IT […] Written by Soumya Nandhakumar May 16, 2024July 9, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Customer Service The importance of personalized customer service in 2025 Everyone knows that customer service is essential. After all, without happy customers, businesses wouldn’t exist. However, many don’t realize just how vital personalized customer service is and will continue to be in the coming years. Thanks to technological advancements, businesses will soon be able to offer their customers a considerably more personalized experience than ever […] Written by Mohitakshi Agrawal October 16, 2022July 14, 2025
Customer Service Top Customer Feedback Form examples that work in 2025 Customer feedback forms are a great way to collect actionable insights from your target audience. With so many different form types and question types, it can be tough to know where to start. In this article, we’ll show you some of the best customer feedback-form examples you can use in your business in 2022. We’ll […] Written by Harshvardhan Thakur October 16, 2022April 17, 2025
Customer Success What does ‘customer first’ mean? In business, the customer is always supposed to come first, but what does that actually mean? How do you prioritize customers’ needs over everything else? In this article, we’ll explore the concept of customer first and how you can make it a reality in your business. What does customer-first mean? Customer-first means putting the customer’s […] Written by Harshvardhan Thakur October 9, 2022March 25, 2026
Asset Management What is an Asset Reservation System? How often is it that your employees are looking for an asset only to find it in use elsewhere by someone else? Does it mean that you invest in an endless supply of assets for availability 24x7x365? Regardless of the size of your business, it is not feasible to ensure that your assets will always […] Written by Sudhakar Aruchamy October 6, 2022July 7, 2025
Asset Management Complete Guide on Depreciate Fixed Assets in 2025 As a business owner, you have probably invested in equipping your company with various assets, fixed assets being chief among them. Fixed assets are physical or intangible assets that a company uses in its business operations and cannot easily convert to cash. These assets are recorded on a company’s balance sheet and typically have a […] Written by Ganesh N Kumar October 2, 2022July 14, 2025
Customer Service How to Start a Call Center Are you thinking about starting your own call center? It’s a great way to be your own boss and set your hours, but there are things to know and steps to follow before getting started. In this article, we’ll walk you through everything you need to get your call center up and running in 2023. […] Written by satishkumar October 2, 2022July 7, 2025
Customer Success What is a Customer Success Manager: Responsibilities, skills, and qualifications? Your company must continue to convince the customer that your product is worthwhile after the sale. The team you have promoting your products and building the consumer relationship will determine whether you succeed or fail. A SaaS customer success manager can help with that. Customer success managers assist clients, from prospects to active users, and […] Written by Mohitakshi Agrawal October 2, 2022April 17, 2025
Customer Service Improve and calculate customer retention rate An integral part of running a business is recognizing that even your most loyal customers will eventually leave if they think their needs are not being met. To keep your business thriving, you must focus on customer retention and improving your retention rate. This article covers some important tips to learn how to calculate your […] Written by Harshvardhan Thakur September 21, 2022July 14, 2025
Customer Service The importance of customer-focused culture Your customer’s expectations are higher than ever as they compare your business to other businesses offering an easy, fast, and personalized customer experience. Rather than just reaping the benefits of customer loyalty and competitive advantage in the past, you should also reap the benefits of being a customer-focused business. Company culture significantly impacts employee morale […] Written by Harshvardhan Thakur September 21, 2022July 7, 2025
Customer Service Synonyms and Best Alternatives to “Happy to help” It is no secret that today’s customer service industry is one of the most challenging and demanding environments to work in. Day in and day out, customer service representatives are required to deal with demanding customers, handle complaints, and provide solutions to problems. It can be a thankless job at times, but it is also […] Written by Ganesh N Kumar September 21, 2022July 14, 2025
Asset Management Must-have Features in Software Checkout Solution Your business may succeed or fail depending on how well you choose your software checkout solution. After all, selling online allows you to reach a wider audience. It’s a laborious procedure to launch a business as it requires a lot of bravery, determination, passion, and drive. The next crucial step you must do as soon […] Written by Ganesh N Kumar September 21, 2022December 30, 2024
Change Management Models Proven Change Management Models in 2025 In today’s rapidly evolving business ecosystem, it is more important than ever for organizations to have a solid change management strategy in place. While there are quite a few change management models in the industry, it is not always easy to pick the one that is right for your company. This article will explore the […] Written by Deepak Gupta September 21, 2022July 14, 2025
