Understanding the Impact of Hypervisor Monitoring Virtualization technology has changed the way we manage computing resources, allowing multiple virtual machines (VMs) to run on a single physical machine. Hypervisor monitoring software is responsible for creating and managing such VMs. Monitoring these hypervisors is crucial for boosting the health, performance, and security of the entire virtualized environment. Related blog: 10 reasons why […] Written by Ganesh N Kumar May 3, 2024July 7, 2025
What is Incident Management in ITSM? The major objective of incident management tool is to improve communication between end users and IT agents. Good incident management has self-service features that allow users to submit tickets for requests and issue reports, including automation, which is used to manage these tickets. “Governing the life cycle of all incidents to promptly return to normal […] Written by Deepak Gupta February 20, 2023April 10, 2025
How Financial Institutions Can Maximize the ROI of IT Assets In the financial sector, managing IT assets can present a complex set of barriers due to the industry’s complexity and regulatory demands. Management strategies can greatly enhance the Return on Investment (ROI) of these assets. After all, the financial industry operates in a highly regulated environment that demands rigorous oversight and compliance. The range of […] Written by Soumya Nandhakumar July 1, 2024July 7, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
AIOps How Is AIOps Transforming the Future of IT Operations? Did you know that Artificial Intelligence began as an experimental program? However, as global spending on Artificial Intelligence stood at over $118 billion in 2022 and continues to grow, it’s become apparent that this is one experiment that’s here to stay and will completely transform the way business and IT operations are undertaken. Related article: […] Written by Arun Prasath R December 7, 2022April 11, 2025
Asset Management Top Benefits of Barcode Systems for Small Businesses in 2025 Small business owners are constantly seeking ways to run their companies as profitably as possible while reducing waste and keeping customers happy. You may achieve all these goals by implementing barcode asset tracking software, a powerful method to boost your business’s productivity and effectiveness. A barcode system for small businesses can be transformative for efficiency, […] Written by Soumya Nandhakumar November 23, 2022July 11, 2025
Customer Service Customer Support Customer Appreciation Ideas: Ways to Say Thank You When there is a new product on the market and the marketing of the said product, you will acquire new customers. It is simple enough to expand your customer base. But how do you ensure they remain your customers for life? Studies show that acquiring new customers is more expensive than retaining existing ones. So, […] Written by Harshvardhan Thakur November 21, 2022July 14, 2025
Customer Service Customer Support What is customer-facing? Customer facing roles 101 “Customer-facing” is a term used to describe activities, people, or departments that interface with customers. The opposite of customer-facing would be “internal-facing,” meaning activities, people, or departments that do not interface with customers. In a business context, customer-facing activities are typically sales-related, such as customer service, marketing, and product development. The term is also used […] Written by Mohitakshi Agrawal November 18, 2022April 3, 2026
Asset Management Inventory Management Asset Inventory System in 2025 An asset inventory system is a critical part of any organization, yet it is often overlooked or not given the attention it deserves. A well-run asset inventory system can save an organization time and money, while a poorly run system can lead to lost or misplaced assets and wasted resources. Related article: Spare Parts Inventory […] Written by Ganesh N Kumar November 18, 2022July 11, 2025
Asset Management The Top 10 Essential Asset Management System Requirements in 2025 Prioritizing the management of a company’s assets over all other management efforts is crucial. Businesses that deploy asset management systems more often see more benefits and ROI than ever. Over the years, the asset management system has enabled numerous businesses and companies to save significant money and administrative labour. For regulatory compliance reasons, asset records […] Written by Ganesh N Kumar November 18, 2022October 29, 2025
Customer Service Types of Customers and What They Need In business, you have prospects, customers, and transactors. Each has different needs and expectations. Understanding these needs and expectations is vital to providing the best possible service. Prospects are people who your company has contacted, either through direct mailers, email campaigns, or with a cold call. They have shown an interest in your product or […] Written by Mohitakshi Agrawal November 18, 2022August 19, 2025
Asset Management Infraon Assets How to Improve Your Hospital Asset Management Plan in 2025 As a healthcare organization owner, you may often deal with issues in locating the right medical equipment, whether for an emergency, regular use, or maintenance. At the same time, from overbuying assets, such as medical devices and supplies, to replacing equipment that still has life, many hospital administrators are spending more than necessary on clinical […] Written by Ganesh N Kumar November 17, 2022December 30, 2024
Customer Service Featured Best practices for effective customer feedback management Customer feedback management (CFM) collects, analyzes, and responds to customer feedback. It is a crucial part of customer experience management and helps businesses to improve their products, services, and overall customer experience. There are many different ways to collect customer feedback, including surveys, customer interviews, focus groups, and customer comment cards. Once feedback is collected, […] Written by Harshvardhan Thakur November 17, 2022July 14, 2025
Asset Management Editor's choice RFID Asset Tracking in Hospitals Hospitals and healthcare facilities can handle a variety of equipment and gadgets with the use of asset-tracking systems. However, many systems are antiquated, unstable, and prone to errors, which adds time and money to what should be a quick procedure. RFID asset tracking allows you to collect asset data in a fraction of the time […] Written by Soumya Nandhakumar November 17, 2022July 14, 2025
Customer Service Customer Success Customer Support Customer Service Week: Best Ideas to Celebrate on Your Budget Every year, Customer Service Week is celebrated across the globe during the first whole week of October. The weeklong event is a time to recognize and appreciate the men and women who work in customer service. There are many ways to show appreciation for your customer service team during the week. Related article: What does […] Written by Harshvardhan Thakur November 17, 2022July 7, 2025
Customer Support What is Customer Satisfaction Score? How to Calculate and its Benefits? Customer satisfaction score (CSAT) is a popular measure of customer satisfaction. It is typically a number between 1 and 5, with 5 being the highest score. You can get your CSAT through surveys and use the results to help your business improve customer satisfaction ratings. Customer satisfaction is essential for companies because it can affect […] Written by Harshvardhan Thakur November 17, 2022July 14, 2025
