AI-Helpdesk: Beyond Tech Glitches to Customer Delight and Happiness The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. AI helpdesk software now plays a significant role in shaping a customer’s perception of a brand. The modern AI helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard. […] Written by Manjeet Gupta September 25, 2023April 9, 2025
5 Ways Insurance Companies Enhance IT Staff Productivity Boosting IT productivity in insurance companies presents unique challenges due to the complexity of their IT infrastructure and the strict regulatory framework they must navigate. The IT environments of these firms consist of numerous legacy systems, varied data sources, and workflows closely linked with business operations. Related blog: IT workflow automation: Empowering telcos to improve […] Written by Aswin V P Ram July 19, 2024July 9, 2025
How to Know When You’ve Outgrown Your Asset Management Solution Managing assets, whether physical equipment, digital files, or operational resources, demands a powerful system to track, maintain, and optimize their use. An asset management solution serves as a foundation for keeping operations running smoothly, providing visibility into resource allocation and performance. However, as businesses expand, an outdated or inadequate asset management solution can hinder progress, […] Written by Gayathri R L May 21, 2025May 21, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Asset Management Warehouse Asset Tracking System: Organizes Your Assets in Seconds Are you experiencing difficulties in locating a specific asset in your warehouse? Whether it be boxes, containers, or individual items, having visibility to all your assets is necessary for a productive and compliant warehouse. But, keeping track of all of those individual parts can be challenging, especially if your warehouse needs to manage thousands of […] Written by Samaresh Mandal November 15, 2022March 20, 2025
Asset Management The Importance of IT Asset Management in the Education Sector Importance of IT Asset Management is increasingly recognized across the education sector. All educational institutions, from elementary schools to technical colleges, from medical schools to law schools, must manage and maintain their records and keep them current on all their inventory and fixed assets. Due to the stakeholders involved, public schools, private schools, and institutions […] Written by Rohit Garg November 13, 2022April 16, 2025
Asset Management Top Asset Tracking Methods in 2025 The issue of losing assets affects everyone. For many firms, it’s also expensive because missing goods and equipment translate into missed sales. Asset tracking can help with this. The issue is that it can be challenging to select the best asset tracking system. You must make the most of every asset because doing so will […] Written by Soumya Nandhakumar November 6, 2022July 11, 2025
Asset Management Best Asset Management in Work Order Tracking For 2025 Many businesses lose productivity because of failing to track work orders. In order to maintain constant efficiency, work order tracking is crucial for companies. Asset management software can be helpful for effective work order administration. The work order supervisors, managers, directors, and decision-makers can all benefit significantly from it. Service requests and work orders can […] Written by Pon Vijaya Raghvan November 6, 2022July 11, 2025
Asset Management What are the Best Practices to Improve the Incident Management Process? What is Incident Management? DevOps and IT Operation teams employ the incident management process to respond to an unanticipated event or service outage and return the service to operational status. In the ITIL framework, it is a mechanism that links end-users and the IT department for more effective incident response. A robust incident management system […] Written by Samaresh Mandal October 28, 2022July 4, 2025
Asset Management SaaS Based Asset Management: 5 Main Reasons why Asset Managers choose it SaaS-based asset management is becoming essential for businesses aiming to optimize resources and improve operational efficiency. In today’s fiercely competitive environment, companies strive to enhance productivity while keeping overhead costs low and profit margins strong. To scale dynamically with changing demand, organizations are turning to cloud architecture and Software-as-a-Service (SaaS) solutions that provide the global […] Written by Muddada Shyam Sunder October 28, 2022July 4, 2025
Asset Management How to Achieve Efficient Asset Management With The Best SaaS Solutions Worried about how you can streamline operations within your company? Keeping track of internal processes, especially managing assets (regardless of their type), is an important task that calls for greater accountability and efficiency. Effective asset management can help you save time, effort, and money, gather valuable insights to make an informed decision and get acquainted […] Written by Muddada Shyam Sunder October 21, 2022July 4, 2025
Fixed Asset Management What is Fixed Asset Management Software? Why is it Important for Manufacturing Companies? Fixed asset management is a key to a business’s ability to generate revenue, companies must keep track of their assets’ location, quantity, condition, and depreciation status. However, this can be a difficult task for businesses of any size. What is Fixed Asset Management Software? Fixed asset management is tracking and maintaining a company’s physical assets […] Written by Chandana October 20, 2022July 4, 2025
Customer Service The importance of personalized customer service in 2025 Everyone knows that customer service is essential. After all, without happy customers, businesses wouldn’t exist. However, many don’t realize just how vital personalized customer service is and will continue to be in the coming years. Thanks to technological advancements, businesses will soon be able to offer their customers a considerably more personalized experience than ever […] Written by Sanjiv Vaigankar October 16, 2022July 14, 2025
Customer Service Top Customer Feedback Form examples that work in 2025 Customer feedback forms are a great way to collect actionable insights from your target audience. With so many different form types and question types, it can be tough to know where to start. In this article, we’ll show you some of the best customer feedback-form examples you can use in your business in 2022. We’ll […] Written by Harshvardhan Thakur October 16, 2022April 17, 2025
Customer Success What does ‘customer first’ mean? In business, the customer is always supposed to come first, but what does that actually mean? How do you prioritize customers’ needs over everything else? In this article, we’ll explore the concept of customer first and how you can make it a reality in your business. What does customer-first mean? Customer-first means putting the customer’s […] Written by Shwethashree October 9, 2022October 29, 2025
Asset Management What is an Asset Reservation System? How often is it that your employees are looking for an asset only to find it in use elsewhere by someone else? Does it mean that you invest in an endless supply of assets for availability 24x7x365? Regardless of the size of your business, it is not feasible to ensure that your assets will always […] Written by Vinutha October 6, 2022July 7, 2025
