Steps to Implementing ITIL Software for Your Business

A service-oriented approach to automation, ITIL stands for Information Technology Infrastructure Library. Here, a central framework is designed using software solutions that help businesses map, select, deliver, and monitor their IT services more comprehensively. 

Here is a guide on the steps involved in implementing ITIL V4 software strategies for greater efficiency and higher productivity. 

8 Steps To ITIL Software Deployment

1. Map The Processes

Companies need to create a reliable roadmap to complete ITIL software implementation successfully. This primarily involves defining time frames within which particular processes will be addressed for ITIL software implementation and onboarding. 

ITIL software implementation on an organizational level requires diligence in planning the gaps between two consecutive deployments. For this reason, processes must be mapped closely and prioritized to implement ITIL software deployment in a staggered manner. 

2. Service Definition

Every online business has specific business services that it offers to its customers. Behind every such business service, there is usually an IT service involved that does not directly concern the end-user but is necessary to enforce everything between the business and its customer. 

Before any ITIL software implementation is planned, there must be a note taken of the IT services and the business services, respectively. This is because ITIL implementation is service-oriented; making the deployment more specific will reap better results. 

3. Introducing ITIL Roles and Owners

ITIL roles are basically processes that will be touched upon by software automation and require managers and owners to oversee the implementation. Firstly, not all the roles are mandatory for every organization. 

Therefore, the first step — mapping the processes — again becomes essential so that you understand which ITIL roles will contribute to your overall goals and aspirations. 

Depending on that, you need to assign owners to these roles. These will be individuals who will manage the roles from the design phase to the implementation. 

4. Spread Awareness and Communicate the Change

ITIL implementation is an ongoing process. Therefore, you will have to add or remove roles and processes from your strategy to suit your business needs. 

Whenever this happens, you must ideally communicate it in advance to every stakeholder. Likewise, every owner must be informed so that the future course of action for their roles can be modified accordingly. This ensures a collaborative and collective effort on an organizational level. 

5. Implement and Monitor the Change

Adequate gapping between the processes is essential to give enough time to the managers to monitor the impact of change. It is during this monitoring stage that businesses need to decide whether an underperforming deployment has the scope for improvement or not. 

Ideally, if any change in the ITIL software deployment is not giving the desired results, a firm decision on discontinuing the process must be made. Then again, the planning of the entire phase has to begin.

6. Optimization and Improvement

The optimization and improvement of ITIL processes go beyond programming alone. Therefore, the monitoring must be very comprehensive to isolate weaknesses in individual processes. 

Once this is done, you will have to target specific tasks, through automation or otherwise, that can help overcome these weaknesses.

7. Process Control 

Key Performance Indicators are metrics that will decide whether the ITIL process is running desirably or not. The first step of process control is retrieving these key performance indicators. This process can easily be automated by using Link Monitoring or Network QOS Monitoring software. 

The second step for process control is reporting the key performance indicators. Good data visualization improves the ability to analyze KPIs and, therefore, positively influences how you work on improving the outcomes.

8. Implementation Roadmap

The implementation plan must be designed for every ITIL journey component. The steps of the process implementation are defined beforehand so that any scope of ambiguity is avoided. This streamlines the entire workflow, and everybody is on the same page when implementing the ITIL journey. 

Why Choose Infraon for ITIL Software?

ITIL Software implementation requires thorough brainstorming as its success depends on how well the roles and processes suit your needs. It is here that Infraon makes your job easier by delivering custom-made ITIL software solutions. 

From preparing a roadmap to monitoring the implementations, Infraon ITIL solutions cover all aspects of ITIL software deployment.

The bottom line:

ITIL software implementation should never be a knee-jerk reaction. Instead, it ideally requires adequate process mapping and then controlling them for optimization and improvement. Infraon offers comprehensive assistance with such ITIL deployments. 

Reach out to us today to learn more about our services.