Abhirup Sarkar's articles

1. Customer Success
2. Customer Support
3. Good Reads
4. Helpdesk Software

Helpdesk Redefined: Beyond Tech Glitches to Customer Delight and Happiness

The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard. A recent market […]

Written by Abhirup Sarkar April 5, 2024April 5, 2024

1. Good Reads
2. ITOps
3. MSP

Beyond IT: Diversifying Services Offered by MSPs 

Managed Service Providers (MSPs) have traditionally been focused on IT services, offering solutions like network management, data backup, and cybersecurity. However, the evolving market demands and the increasing complexity of business operations have pushed MSPs to diversify their service offerings beyond traditional IT solutions. This expansion reflects the need to adapt to the needs of […]

Written by Abhirup Sarkar February 20, 2024February 20, 2024

1. Good Reads
2. MSP
3. Remote Access

How IT Managers and MSPs can drive transformation with Remote Monitoring and Management (RMM)

Managing multiple vendors in an IT ecosystem can be daunting and fraught with risks. From the complexities of contract negotiations and renewals to the compliance challenges, the process is often time-consuming. In such a scenario, RMM Tools can help, a unified, scalable solution that can streamline various aspects of IT and network infrastructure, reducing the […]

Written by Abhirup Sarkar January 25, 2024January 25, 2024

1. Customer Service
2. Customer Support

What is customer-facing? Customer facing roles 101

“Customer-facing” is a term used to describe activities, people, or departments that interface with customers. The opposite of customer-facing would be “internal-facing,” meaning activities, people, or departments that do not interface with customers. In a business context, customer-facing activities are typically sales-related, such as customer service, marketing, and product development. The term is also used […]

Written by Abhirup Sarkar November 18, 2022August 21, 2023

1. ITOps
2. Remote Asset Monitoring

Why is Remote Monitoring & Maintenance Important for Companies?

Many business operations and tasks are carried out in a distributed manner in this remote/hybrid and mobile era. From locations throughout the world, managed service providers (MSPs) and their clients are attempting to accomplish more with fewer resources. Any MSP expansion needs a remote monitoring management (RMM) platform to assist efficient techs, happy customers, and […]

Written by Abhirup Sarkar August 19, 2022July 6, 2023

1. MSP

A killer guide to understanding what to expect from your MSP partner

With the constant shifts in the IT landscape, your IT teams must remain agile and adaptable. While it can be incredibly beneficial for a large organization to have in-house IT talent who can manage your IT infrastructure, many are unaware of how difficult it is to maintain that expertise. Whenever you’re responsible for minimizing the […]

Written by Abhirup Sarkar May 10, 2022September 5, 2024

1. Asset Management
2. ITAM

How effectively does your IT Asset Management (ITAM) process handle all your top priorities?

In a nutshell, IT asset management is the overall process of ensuring seamless and secure asset lifecycles in your IT ecosystem. An effective IT asset management process helps businesses of all sizes to monitor and manage their assets using a systematic approach. With a proven ITAM process, organizations can improve the productivity and efficiency of […]

Written by Abhirup Sarkar March 8, 2022November 20, 2024

1. Asset Management
2. ITAM

Say goodbye to booming infrastructure costs by doing IT asset management right

IT assets are procured because they create value. If they are not managed well, they can create costs associated with maintenance. Most IT infrastructure teams are under constant stress to optimize their IT asset management. They are given directives by their respective company leaderships to lower IT infrastructure operational costs. So, the perennial question is […]

Written by Abhirup Sarkar February 28, 2022September 5, 2024