Ravishankar Biswas's articles

1. ITSM

Continuous Service Improvement (CSI) in the ITSM frameworks: Everything you should know

Continuous Service Improvement (CSI) is a key part of IT Service Management (ITSM) for systematically enhancing IT services and processes. It involves regularly reviewing and improving the alignment of IT services with business goals. It ensures IT services continually evolve to meet changing business needs, thereby supporting growth and adaptability. Various ITSM frameworks incorporate CSI, […]

Written by Ravishankar Biswas April 25, 2024April 25, 2024

1. ITSM
2. Vendor Management

Supplier and Vendor Management in IT Service Management (ITSM)

IT Service Management (ITSM) has become essential to any organization’s success in today’s technologically advanced environment. Organizations frequently rely on a broad ecosystem of vendors and providers when sourcing the hardware, software, and other essential components needed to maintain and improve their IT infrastructure. ITSM professionals need to create efficient vendor and supplier management techniques […]

Written by Ravishankar Biswas September 21, 2023November 20, 2024

1. Customer Success

Customers Are Not Always Right: How And Why (2023)

We’ve all heard the phrase “the customer is always right.” Or, its variation like “customer is king.” But is this really true? Is it always in the best interest of businesses to give customers what they want? The answer is no. There are times when it’s actually better for companies to stand their ground and […]

Written by Ravishankar Biswas August 24, 2022May 29, 2023