Impact of new-age IT admins on the helpdesk ecosystem The IT helpdesk has traditionally been the cornerstone of organizational support, tasked primarily with resolving technical issues and maintaining the robustness of IT infrastructure. These helpdesk ecosystems have long been characterized by their reactive nature, focusing on troubleshooting and resolving immediate IT problems as they arise. Traditionally, IT administrators played a central role in this […] Written by Satish Kumar June 3, 2024July 7, 2025
A comprehensive guide to asset depreciation for 2025 Introduction In finance and accounting, asset depreciation plays a crucial role in accurately reflecting the value of tangible assets over time. As we embark on a new year, businesses and individuals must understand the complexities of asset depreciation for 2025. This guide highlights the importance of asset depreciation in financial reporting, analysis, and decision-making. We […] Written by Aishwarya R April 6, 2024August 6, 2025
5 Ways Insurance Companies Enhance IT Staff Productivity Boosting IT productivity in insurance companies presents unique challenges due to the complexity of their IT infrastructure and the strict regulatory framework they must navigate. The IT environments of these firms consist of numerous legacy systems, varied data sources, and workflows closely linked with business operations. Related blog: IT workflow automation: Empowering telcos to improve […] Written by Aswin V P Ram July 19, 2024July 9, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Customer Service Service Desk What is Service Catalog? Everything you need to know. What is a service catalog? A service catalog is a detailed description of the IT services that a company provides to its customers. It shows how services, assets, and business results are linked. It also displays the need for a service and how the service provider will meet that need. It contains. Benefits of Service […] Written by Soumya Nandhakumar February 1, 2023July 4, 2025
ITSM IT Service Management Software What is IT Service Management Software? ITSM, or IT Service Management, is a holistic approach to managing and delivering technology-based services to an organization. It involves various aspects such as planning, designing, building, deploying, maintaining, and improving IT services to meet the needs of both internal and external stakeholders. The goal of ITSM is to […] Written by Deepak Gupta January 31, 2023July 4, 2025
Hardware Inventory Management Asset Management Hardware Inventory Management – A Complete Guide What is hardware inventory management? Hardware inventory management is tracking and managing the physical assets and equipment used in an organization. It involves identifying, counting, and maintaining records of all hardware items, such as computers, servers, tools, and other equipment. This includes monitoring the location, quantity, and status of each item, as well as keeping […] Written by Soumya Nandhakumar January 30, 2023July 4, 2025
Problem Management What is Problem Management? All you Need to Know What is problem management? Problem management is a systematic process of identifying and resolving incidents in IT services. As a core component of ITSM frameworks, problem management acts as the foundation for an effective incident resolution strategy by providing a structure to define, identify and analyze patterns in incidents in order to discover their root […] Written by Ganesh Prabhakaran S January 26, 2023July 7, 2025
ITOps 5 technology trends that ITOps managers and leaders should watch out for in 2025 It’s that time of the year again, folks. Everyone’s gazing at the crystal ball, hoping for a fairly accurate preview of things to look out for in 2025. The ITOps managers could definitely use one, as it seems to be trapped in a self-fulfilling prophecy of innovation. There’s so much happening that it’s gradually becoming […] Written by Arun Prasath R January 26, 2023July 7, 2025
ITOps IT Operations Management (ITOM) Best Practices IT operation management practices have always served as the infrastructure’s watchdogs and first responders, but they now do much more. ITOps experts are incorporated into build/run product teams where they will share ownership and accountability with the development team, testers, and system administrators. What change might be the most challenging for an experienced ITOps professional? […] Written by Vinutha January 25, 2023July 14, 2025
ITOps The Insider’s Guide to IT Operations Management Tools Lately, the ITOps movement has gained much traction, and for the right reason. This software development and delivery technique transforms how organizations offer value to their employees and customers. Effective operations management is crucial when dealing with people, processes, technology, materials, and machines. Related article: An Ultimate Guide to Network Performance Monitoring (NPM) If you […] Written by Vignesh January 25, 2023April 11, 2025
ITSM What is Service Knowledge Management System (SKMS) in ITIL ITIL (Information Technology Infrastructure Library) is an industry standard for IT service management, and it has become the go-to framework for organizations that need to manage their IT services. One of the critical components of ITIL is the Service Knowledge Management System (SKMS). An SKMS is a comprehensive repository of all the information related to […] Written by Ganesh Prabhakaran S January 19, 2023September 10, 2025
Network Availability Monitoring Tools Network Monitoring System What is a Network Protocol and How Does it Work? How do computer systems, servers, routers, switches, and other network-enabled devices communicate without protocols? Without these protocols, how would devices interpret the electronic signals exchanged over network connections? Have you ever considered protocol and how the network operates? How often do you rely on network protocols without realizing it? Network protocols function seamlessly whenever you […] Written by Chandana January 19, 2023September 2, 2025
Barcode Asset Management Asset Management Asset Tracking Barcode Technology in Healthcare Industry 2025 As a critical decision-maker in a hospital, you must manage many assets daily, making inventory management time-consuming and tedious. Furthermore, you need to keep track of an ever-growing number of patients, from when they enter your healthcare facility until they pick up their prescriptions at the pharmacy. So, how do you deal with these rising […] Written by Chandana January 19, 2023August 6, 2025
Network Monitoring System Network Monitoring System and All You Need to Know in 2025 As networks expand and become more complex with a variety of routers, switches, virtual servers, and wireless devices, the demand for network monitoring has remained constant. Whether you use cloud computing to deliver products or have a typical office network with limited internet connectivity, network monitoring is crucial. It continues to be critical for businesses […] Written by Chandana January 19, 2023July 7, 2025
Network Configuration Management Infraon IMS Causes of Data Center Outages and How to Overcome Them With the increasing computing requirements and complexity of data center systems, unplanned downtime has become a severe threat to enterprises in terms of process violations, revenue losses, and reputational issues. Although data center failures are quite common, it can be difficult to predict every scenario that might have a severe impact on the expansion of […] Written by Chandana January 19, 2023April 24, 2025
