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  1. Good Reads

5 Best Zendesk Competitors and Alternatives [2023]

Customer service is more crucial than ever in today’s fast-paced business world. Customers expect prompt and efficient service, and organizations that fail to provide it risk losing customers and revenue. As a result, many organizations are turning to customer care software to help them manage their support operations and increase customer satisfaction.  Zendesk is a […]
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ITSM employee
  1. ITSM
  2. DEX
  3. Good Reads

How ITSM Can Transform the Digital Experiences of Employees

It is no secret that the pandemic has greatly accelerated the need for digital transformation, and workplace technology is no exception. Meanwhile, the overarching move to omnichannel and digital-first approaches has dramatically reset employee needs. Furthermore, as we continue to move toward a modern world of hybrid working, organizations must optimize their employee experience (EX) […]
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The Best IT Budget Template in 2023
  1. IT Budget
  2. Good Reads
  3. Video Blogs

The Best IT Budget Template in 2023

Whether you are a small business, an enterprise, or a government agency, this guide provides detailed steps to plan and track your IT spending. We’ll explain the key factors when creating an IT budget and provide a comprehensive overview of the available budget templates. We’ll also discuss the importance of tracking and analyzing your IT […]
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ITSM Best Practices 1 min
  1. IT Service Management
  2. Good Reads
  3. ITSM

10 ITSM Best Practices for IT Service Management

IT Service Management (ITSM) is integral to any successful organization. ITSM best practices are necessary for organizations to stay competitive in today’s digital environment. ITSM aims to ensure that all IT operations are running smoothly and cost-effectively. We will look at developing an ITSM strategy, ensuring that ITSM is implemented successfully, and how to use […]
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inc
  1. IT Service Management
  2. Good Reads
  3. Incident Response

6 Phases for Better Incident Response SANS

Incident response is a critical component of every comprehensive security program. Knowing how to respond appropriately to security incidents is essential for any organization. This article will discuss the six phases of incident response and how they can help organizations better protect their networks and data from security threats.  Each phase of the incident response […]
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Service Level Agreement (SLA) - Learn About it in 2023
  1. Good Reads
  2. Service Level Agreement

Service Level Agreement (SLA) – Learn About it in 2023

Whatever service you provide to customers—financial, SaaS, IT support, staffing, consulting, etc.—you need the appropriate service level agreements (SLAs) to build trust. However, many claim that if people trust one another, why do they need a written agreement, and who will read it anyhow? While it’s true that no one likes to read a formal […]
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IT Budgeting: Importance, Tips, and Best Practices
  1. Good Reads
  2. IT Budget
  3. IT Planning

IT Budgeting: Importance, Tips, and Best Practices

Whether you are a small non-profit business owner or an enterprise-level manufacturer, you need technology to operate. Additionally, it has become a necessary tool that directly impacts your company’s success. While technology has been a focal point for businesses, IT budgets need to shift from a project-to-project execution approach to one that is capacity-based and […]
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guide to incident managment
  1. ITSM
  2. Good Reads
  3. Incident Management

What is Incident Management in ITSM?

The major objective of incident management is to improve communication between end users and IT agents. Good incident management has self-service features that allow users to submit tickets for requests and issue reports, including automation, which is used to manage these tickets.  “Governing the life cycle of all incidents to promptly return to normal service […]
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Problem Management
  1. Good Reads
  2. ITIL Software
  3. ITSM
  4. Problem Management

What is Problem Management and Other Key ITIL Processes?

A robust IT service should include the ITIL problem management process since it is crucial for the long-term supply of services. Understanding the ITIL problem management process flow is vital to any organization when numerous events coincide or the same incident occurs multiple times.  When incidents occur, productivity is hampered, and prompt solutions are offered, […]
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