Service Level Agreement (SLA): A Simple Guide for Businesses Over time, SLAs have moved from static documents into operational controls. Teams use them to guide response priorities, manage service commitments, and evaluate delivery quality across IT and business services. This shared definition reduces ambiguity and creates a common yardstick for service discussions. What Is a Service Level Agreement (SLA)? A Service Level Agreement defines how a […] Written by Soumya Nandhakumar March 20, 2025July 2, 2026
The Evolution of Helpdesk in 2023 and Predictions for 2025 In a world where “Have you tried turning it off and on again?” doesn’t cut it anymore, helpdesk operations are under pressure to take a giant leap into innovation. However, 2023 has been a year of game-changing tech, setting the stage for what’s next. So, let’s unpack this evolution and peek into what 2025 has […] Written by Arun Prasath R December 21, 2023July 4, 2025
SIEM vs Log Management: Key Differences, Tools & Security Insights In modern IT security, the ability to collect, analyze, and respond to log data in real time has become foundational to breach prevention, forensics, and compliance. This is where two approaches, SIEM and log management, play distinct roles. Both process logs, but they do so in different ways and serve different goals. This blog offers […] Written by Soumya Nandhakumar August 4, 2025July 2, 2026
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022June 24, 2026
ITSM Spending More on ServiceNow in 2026? Learn with Infraon IT service management (ITSM) has become a critical function for organizations to ensure seamless IT operations and customer satisfaction. ServiceNow has been one of the go-to ITSM solutions for many enterprises in recent years. However, with the ever-increasing demand for advanced ITSM capabilities, many organizations are finding themselves spending more on ServiceNow licenses and struggling […] Written by Deepak Kumar S April 27, 2023July 2, 2026
ITOps Server Monitoring Software Video Blogs Top Metrics to Monitor for AWS (ELB) Elastic Load Balancing You can build load balancers for your application using elastic load balancing (ELB) without managing the servers that do the load balancing. However, because it’s a managed service, using conventional monitoring tools gives you less visibility. Utilizing the available AWS monitoring tools is, therefore, even more crucial. By deploying more servers as necessary, ELB (Elastic […] Written by Deepak Gupta April 26, 2023June 24, 2026
ITSM Customer Service Video Blogs Service Request Management: Process, Benefits & Best Practices Service request management deals with the structured handling of routine service needs raised by employees and business units. These requests usually relate to access, information, or predefined services that follow known delivery paths rather than exploratory support work. When organizations formalize how such requests enter, move through, and close within IT, informal exchanges give way […] Written by Deepak Kumar S April 25, 2023February 25, 2026
ITSM ChatGPT Role of ChatGPT in ITSM: New ally or all hype? At this point, ChatGPT is receiving mixed reactions. Some perceive it as a groundbreaking technology that has the potential to revolutionize various business functions, while others view it with skepticism, citing its shortcomings as deal-breakers. In addition, there are those who are concerned that it may displace human workers, result in job cuts, and potentially […] Written by Arun Prasath R April 21, 2023July 2, 2026
Asset Management Top 5 Asset Management Optimization Techniques For 2025 The asset management industry is becoming increasingly important for companies to maximize their techniques to stay competitive. As asset management technology progresses, so do all the techniques and strategies used to maximize profits and optimize asset management. This blog covers the top five asset management optimization techniques for 2025 and provides insights on implementing them […] Written by Soumya Nandhakumar April 20, 2023September 2, 2025
Asset Management Fixed Asset Management Video Blogs Challenges in Physical Verification of Fixed Assets Are you confident that all your fixed assets inventory is accounted for? What if hidden discrepancies are draining your business resources? Fixed asset verification ensures that your fixed assets, such as machinery, vehicles, and equipment, are properly managed and tracked. Effective fixed asset tracking system remains a significant challenge for many businesses. This is where […] Written by Deepak Kumar S April 19, 2023February 12, 2026
Asset Management Hardware Inventory Management Inventory Management Video Blogs All About Office Supplies Inventory Management Software In today’s highly competitive and digital era, maintaining an accurate inventory of office supplies is crucial for a company’s success. Not only does it ensure that employees have the necessary tools to do their jobs, but it also helps keep costs down by avoiding overstocking or understocking. That’s where office supplies inventory management software comes […] Written by Soumya Nandhakumar April 18, 2023June 5, 2026
Asset Management Video Blogs Key features to consider while choosing Asset Management Software The asset management industry has grown significantly in recent years, driven in part by the need to keep pace with the competition and, in part, to meet evolving customer needs. As a result, organizations are increasingly looking for ways to ensure their assets are well-managed and protected against potential risks. This article will discuss the […] Written by Mohitakshi Agrawal April 17, 2023January 22, 2024
Software License Management Asset Management Future of software license management – Trends and innovations to watch out for In today’s era of ubiquitous SaaS, software license management has become crucial for organizations that heavily rely on technology. Just to give a quick rundown, it entails closely monitoring and tracking software licenses to ensure that they possess the necessary licenses to meet current and future requirements. It is currently a bigger need than ever […] Written by Arun Prasath R April 13, 2023January 22, 2024
Asset Management Asset Maintenance Software Video Blogs Best Asset Maintenance Software Guide in 2025 In today’s digital-first business environment, asset maintenance has become essential to any organization’s success. Proper maintenance of assets, ranging from equipment and machinery to buildings and facilities, can help businesses reduce costs, increase efficiency, and improve safety. However, managing assets can be challenging, especially if the organization relies on manual processes. Fortunately, asset maintenance software […] Written by Soumya Nandhakumar April 11, 2023July 7, 2025
ITAM Asset Management Video Blogs Why IT Asset Management (ITAM) Is Important and Its Benefits Information technology (IT) has become an essential component of modern business operations. Companies rely on IT assets such as hardware, software, and networks to manage their day-to-day activities, support their employees, and deliver products and services to customers. However, as organizations grow, their IT infrastructure becomes more complex, making it challenging to keep track of […] Written by Soumya Nandhakumar April 10, 2023October 29, 2025
ITSM Digital Employee Experience (DEX) Good Reads How ITSM Can Transform the Digital Experiences of Employees It is no secret that the pandemic has greatly accelerated the need for digital transformation, and workplace technology is no exception. Meanwhile, the overarching move to omnichannel and digital-first approaches has dramatically reset employee needs. Furthermore, as we continue to move toward a modern world of hybrid working, organizations must optimize their employee experience (EX) […] Written by Soumya Nandhakumar April 10, 2023December 30, 2024
