The Power of Low Code No Code ITSM Platforms Low code no code approaches are transforming how IT teams manage services. By using visual tools and prebuilt components, ITSM platforms can be customized faster, reducing dependency on lengthy development cycles. It empowers teams to roll out service desk automations, self-service portals, and approval workflows at speed. The global low-code development platform market stands at […] Written by Gayathri R L September 25, 2025September 25, 2025
How to Know When You’ve Outgrown Your Asset Management Solution Managing assets, whether physical equipment, digital files, or operational resources, demands a powerful system to track, maintain, and optimize their use. An asset management solution serves as a foundation for keeping operations running smoothly, providing visibility into resource allocation and performance. However, as businesses expand, an outdated or inadequate asset management solution can hinder progress, […] Written by Gayathri R L May 21, 2025May 21, 2025
The Importance of SOC 2 Certification for Building Customer Trust Companies entrust service providers with sensitive data like customer records, financial details, and intellectual property, which demand rigorous security and reliability. SOC 2 certification (Service Organization Control 2), developed by the American Institute of Certified Public Accountants (AICPA), is a globally recognized standard that validates an organization’s commitment to data protection and operational excellence. For SaaS, […] Written by Aishwarya R April 23, 2025June 18, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
IT Budget IT Planning 10 ways to reduce your IT cost The importance of reducing IT costs cannot be overstated. IT costs can make the difference between success and failure in today’s increasingly competitive business environment. The cost of IT can represent a significant portion of a business’s budget, and reducing these costs can positively impact the company’s bottom line and overall efficiency. This article will […] Written by Deepak Gupta February 20, 2023October 29, 2025
Good Reads IT Budget IT Planning IT Budgeting: Importance, Tips, and Best Practices Whether you are a small non-profit business owner or an enterprise-level manufacturer, you need technology to operate. Additionally, it has become a necessary tool that directly impacts your company’s success. While technology has been a focal point for businesses, IT budgets need to shift from a project-to-project execution approach to one that is capacity-based and […] Written by Chandana February 20, 2023September 30, 2025
Change Management Models ITSM What is Change Management? Benefits, Process, and Best Practices The worldwide digital revolution of industries necessitates enterprises to include the change in their development strategy. You might be better prepared to implement changes in your organization by comprehending the objectives, types, advantages, and difficulties of change management. Utilizing available technology to address organizational difficulties and grasp economic opportunities is the core of digital transformation. […] Written by Manjeet Gupta February 20, 2023July 24, 2024
Network Monitoring System What is Disk I/O? Importance and Features of Disk Monitoring Every storage system, on-site or in the cloud, keeps its data on a server. The disc is divided into partitions to arrange files according to usage and facilitate read/write operations. A partition may house all or a portion of the disc space. The amount of space the storage device requires to read/write a process is […] Written by Vignesh February 20, 2023September 2, 2025
ITSM Good Reads Incident Management What is Incident Management in ITSM? The major objective of incident management tool is to improve communication between end users and IT agents. Good incident management has self-service features that allow users to submit tickets for requests and issue reports, including automation, which is used to manage these tickets. “Governing the life cycle of all incidents to promptly return to normal […] Written by Samaresh Mandal February 20, 2023April 10, 2025
Good Reads ITIL Software ITSM Problem Management What is Problem Management and Other Key ITIL Processes? A robust IT service should include the ITIL problem management process since it is crucial for the long-term supply of services. Understanding the ITIL problem management process flow is vital to any organization when numerous events coincide or the same incident occurs multiple times. When incidents occur, productivity is hampered, and prompt solutions are offered, […] Written by Ganesh Prabhakaran S February 20, 2023July 9, 2025
Service Desk Good Reads Key Steps for IT Service Desk When You are Struggling The modern business landscape relies heavily on technology, and an efficient IT service desk is essential for keeping an organization’s operations running smoothly. Unfortunately, IT service desks can often become overwhelmed with requests and unable to deliver the quality of service needed. It can lead to frustrated end-users, lost productivity, and decreased customer satisfaction. Fortunately, […] Written by Pon Vijaya Raghvan February 20, 2023November 20, 2024
Network Management Data Center Network: Definition, Importance, and Core Components Although data centers play a crucial role in modern networking, their status has evolved throughout time. While many businesses still rely on on-premises data center networking, the emergence of cloud environments and services has made it necessary for businesses to update their data centers. To ensure high data center network performance and service delivery in […] Written by Pon Vijaya Raghvan February 20, 2023September 12, 2025
Good Reads ITSM Video Blogs Learn ITSM and ITOM Key Differences and Similarities ITSM and ITOM are two of the most critical concepts to understand when managing an IT department. Although both are related to IT management, key differences and similarities between the two must be understood to maximize efficiency and ensure customer service. In this article, we will explain the key differences and similarities between ITOM and […] Written by Manjeet Gupta February 20, 2023March 26, 2025
Self Service Portal The Future of IT Self-Service Conversational Bots In the modern digital world, technology is advancing at a rapid rate. Businesses and organizations are constantly looking for ways to improve their customer service, reduce costs, and increase efficiency. One of the most exciting new developments in the IT industry is the use of conversational bots, also known as chatbots. These bots are capable […] Written by Pon Vijaya Raghvan February 20, 2023July 9, 2025
ITOps Cost Management Strategies for effective IT Cost Optimization In the race to drive rapid digital transformation, many companies fall into the trick of increasing their IT spending while underutilizing their existing investments. Although implementing the right technology can reduce costs, what happens when it’s time to evaluate how much your company is spending on information technology? If you feel that your IT budget […] Written by Prashanth February 20, 2023July 5, 2024
ITOps Customer Service SaaS Why SaaS equilibrium is crucial to surviving the recession At this point, there’s no dilly-dallying about what’s coming. If you’ve noticed, LinkedIn feeds seem full of confusion and distress. Experts say they predicted it. Companies are close to pushing the panic button. So, let’s talk about the current recession. More importantly, let’s discuss how your company’s relationship with SaaS tools could be a make-or-break […] Written by Arun Prasath R February 9, 2023January 3, 2025
