Best practices for effective customer feedback management Customer feedback management (CFM) collects, analyzes, and responds to customer feedback. It is a crucial part of customer experience management and helps businesses to improve their products, services, and overall customer experience. There are many different ways to collect customer feedback, including surveys, customer interviews, focus groups, and customer comment cards. Once feedback is collected, […] Written by Harshvardhan Thakur November 17, 2022July 14, 2025
Why User Experience is a Top Priority for IT Admins in 2026 Traditionally, IT administrators have been the backbone of business technology, managing everything from server setups to network security. As technology advances, so do the tools and systems that IT administrators must use and manage. The integration of more advanced systems management tools requires administrators to adapt to new workflows and interfaces. Improved user experience (UX) […] Written by Arun Prasath R May 13, 2024March 6, 2026
How IT managers and MSPs achieve NMS success together Network Monitoring Systems are crucial for monitoring, managing, and optimizing network resources. They provide a centralized view of the network’s health, performance, and security. As networks grow in complexity, involving a mix of legacy and cloud-based infrastructures, the role of NMS and achieving NMS Success becomes more challenging. Some of its challenges include scalability, real-time […] Written by Deepak Kumar S February 9, 2024July 4, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Alternative to VPN VPN Alternatives: What are the best VPN Alternatives for your business today? VPN Alternatives: In today’s world, where everyone is working from home, one particular term may resonate with everyone, old and young—that is a “virtual private network,” also popularly known as a VPN. A VPN ensures that a secure remote access connection is established between employees and the private corporate network. With the help of a […] Written by Ganesh N Kumar March 22, 2023December 12, 2025
IT Infrastructure Management IT Infrastructure Management Services What is IT Infrastructure Management? Are you curious about what an IT infrastructure management tool is and how it can be used to drive innovation within your business? From choosing which tools are best suited for specific projects to understanding resource utilization patterns throughout the enterprise – learn more about why important companies around the […] Written by Soumya Nandhakumar March 14, 2023July 7, 2025
IT Budget Good Reads Video Blogs The Best IT Budget Template in 2026 Whether you are a small business, an enterprise, or a government agency, this guide provides detailed steps to plan and track your IT spending. We’ll explain the key factors when creating an IT budget and provide a comprehensive overview of the available budget templates. We’ll also discuss the importance of tracking and analyzing your IT […] Written by Ganesh N Kumar March 13, 2023February 12, 2026
Asset Management Fixed Asset Management Inventory Management Video Blogs Fixed Assets Inventory and its Importance In business, fixed assets are tangible items with a useful life of more than one year and are used in producing or supplying goods and services. These items range from office furniture, tools, and equipment to property, plant, and equipment. The inventory of these assets must be kept up-to-date and accurate in order to ensure […] Written by Sudhakar Aruchamy March 13, 2023February 12, 2026
Asset Performance Management Video Blogs What is Asset Performance Management (APM) Asset Performance Management (APM) is critical to any organization’s operational strategy. It is a holistic approach to managing the performance of the physical assets that are essential to a company’s operations. APM is a process that helps organizations to maximize the availability, reliability, safety, and efficiency of their physical assets. This blog will discuss the […] Written by Ganesh N Kumar March 13, 2023July 9, 2025
IT Asset Discovery tools Video Blogs Everything You Need To Know About IT Asset Discovery Software In today’s digital age, IT asset discovery software is critical for any business. It helps companies track their IT assets, ensuring they are properly managed and monitored. This article will provide an overview of IT asset discovery software, how it works, and why it is crucial for businesses. We will also discuss the uses, sources, […] Written by Sudhakar Aruchamy March 13, 2023April 17, 2025
ITSM Catalog Management Service Catalog Video Blogs Create an IT Service Catalog with simple steps in 2025 As the IT landscape continues to evolve, organizations are increasingly turning to service catalogs to streamline their IT operations. A service catalog is an inventory of all the services an IT department offers, typically hardware, software, and services. Organizations can create an IT service catalog to ensure that their IT services and processes are consistent, […] Written by Deepak Kumar S March 6, 2023April 10, 2025
ITSM ITSM Best Practices: A Complete Guide to Building a High-Performing IT Service Management Framework Today, IT operations handle higher request volume, tighter expectations, and broader service scope. ITSM practices give teams a repeatable way to manage work, reduce friction, and keep service delivery predictable as demand grows. IT Service Management defines how teams plan, deliver, operate, and improve IT services that help meet business goals. Instead of focusing on tools alone, ITSM best practices […] Written by Deepak Gupta March 6, 2023March 23, 2026
Zero Trust Network Access Zero Trust Network Access What is Zero Trust Network Access? With a global workforce rapidly shifting to remote work, organizations have had to adopt new solutions that can ensure secure access to their corporate resources. One such solution is Zero Trust Remote Access (ZTRA) – an increasingly popular security strategy designed to safeguard employee activity and protect confidential data […] Written by Mohitakshi Agrawal March 4, 2023February 12, 2026
Incident Management ITSM How to choose the right Incident Management software? Software programs known as incident management software assist organizations in managing occurrences, tracking and monitoring incident response activity, and evaluating the performance of their incident response teams. They are crucial to any organization’s incident response strategy and can aid teams in coordinating their efforts, getting in touch with key stakeholders, and preserving their work. To […] Written by Mohitakshi Agrawal February 24, 2023September 5, 2025
ITSM AI AIOps How can AI-powered ITSM Software Solutions put an end to nightmarish incidents? Unmanageable incidents are what nightmares are made for – as far as ITOps managers and their teams are concerned. Sometimes, risks become issues. Other times, incidents turn into problems. Any of these could lead to disastrous consequences, such as security breaches, unexpected data risks, and unplanned application downtimes, which directly impact the organization. This is where […] Written by Arun Prasath R February 23, 2023June 18, 2025
Cost Management Reduce IT costs without increasing incidents and escalations As technology in business continues to evolve, IT costs can quickly add up. Companies may be looking for ways to reduce IT costs while maintaining a high customer service level. This article will discuss the potential benefits of lowering IT costs without increasing incidents and escalations. We will explore strategies to reduce IT costs, improve […] Written by Deepak Gupta February 21, 2023January 22, 2024
