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IT Change Management: Process, Lifecycle, Best Practices & Examples 

What Is IT Change Management?  IT change management refers to the disciplined handling of modifications made to production IT systems, services, and infrastructure. These modifications may involve software releases, configuration updates, infrastructure upgrades, or policy adjustments. The goal centers on reducing service disruption while keeping accountability, traceability, and governance intact throughout the change journey.  Within IT service management, change management functions […]
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8 Best AIOps Tools for Modern IT Teams in 2026 

IT operations teams deal with growing system volume, faster release cycles, and tighter service expectations. Traditional monitoring tools generate large alert volumes, yet teams still spend hours sorting signal from noise under pressure. Manual triage slows response time, while disconnected tools stretch incident handling and service recovery.  AIOps tools apply machine learning and statistical models to operational data so […]
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Top 8 IT Operations Management Tools in 2026

What Are IT Operations Management Tools? IT Operations Management tools support day-to-day oversight of infrastructure, applications, networks, and the services that depend on them. These platforms focus on visibility, issue detection, and response workflows tied to uptime and service continuity. Modern ITOM platforms combine monitoring, event handling, asset awareness, and operational workflows within a shared […]
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How AIOps Transforms IT: Use Cases, ROI & Future of Automation

How AIOps Helps the IT Sector?  AIOps shifts IT operations into a model driven by pattern recognition, automation, and predictive insights. Modern environments generate streams of logs, metrics, traces, events, and tickets at a pace that outruns traditional monitoring. Teams require systems that correlate signals, forecast failures, and trigger actions before service interruptions spiral into outages.   AIOps brings […]
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  1. Asset Management
  2. Infraon Assets

How to Improve Your Hospital Asset Management Plan in 2025

As a healthcare organization owner, you may often deal with issues in locating the right medical equipment, whether for an emergency, regular use, or maintenance. At the same time, from overbuying assets, such as medical devices and supplies, to replacing equipment that still has life, many hospital administrators are spending more than necessary on clinical […]
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  1. Customer Service
  2. Featured

Best practices for effective customer feedback management

Customer feedback management (CFM) collects, analyzes, and responds to customer feedback. It is a crucial part of customer experience management and helps businesses to improve their products, services, and overall customer experience. There are many different ways to collect customer feedback, including surveys, customer interviews, focus groups, and customer comment cards. Once feedback is collected, […]
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  1. Customer Service
  2. Customer Success
  3. Customer Support

Customer Service Week: Best Ideas to Celebrate on Your Budget

Every year, Customer Service Week is celebrated across the globe during the first whole week of October. The weeklong event is a time to recognize and appreciate the men and women who work in customer service. There are many ways to show appreciation for your customer service team during the week. Related article: What does […]
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Customer Satisfaction vs Customer Loyalty
  1. Customer Support

What is Customer Satisfaction Score? How to Calculate and its Benefits?

Customer satisfaction score (CSAT) is a popular measure of customer satisfaction. It is typically a number between 1 and 5, with 5 being the highest score. You can get your CSAT through surveys and use the results to help your business improve customer satisfaction ratings. Customer satisfaction is essential for companies because it can affect […]
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  1. Asset Management
  2. ITOps
  3. Remote Asset Monitoring

All You Need to Know About Telecom Asset Management Software

As a telecom business operator, you may be under significant pressure to sustain revenue growth and profitability while delivering new digital services. At the same time, maintaining an accurate view of your telecom infrastructure, assets, and equipment in multiple networks and territories also places many telecom operators at a crossroads. This is where telecom asset […]
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  1. Asset Management

A Complete Guide to Asset Management for Small Business

Asset Management for small businesses is more than tracking and maintaining assets—it’s about ensuring that resources are available when needed to maximize efficiency and profitability. Small businesses often face asset management challenges, such as limited budgets, unexpected maintenance costs, and adapting to industry changes. A strategic approach to asset management helps optimize asset utilization, reduce […]
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  1. Asset Management
  2. Editor's choice
  3. Infraon Assets

Benefits of Healthcare Asset Tracking in 2025

The use of technology in modern healthcare has greatly improved people’s lives. More than 1800 different types of medical devices are thought to be in use, according to data from the National Center for Biomedical Information. Asset tracking in the healthcare industry is evolving. Through 2024, the cutting-edge tools that allowed hospitals to track the […]
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  1. Featured
  2. Change Management Models
  3. Channel sales

Content Management vs. Knowledge Management 2025

Content management and knowledge management may seem like interchangeable terms and are often used as such. However, there are noticeable differences. Simply put, knowledge is more about gathering information and building a knowledge base and is more abstract. It is the know-how that resides in an organization. On the other hand, content in a business […]
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TOP PICKS IN “CUSTOMER SUCCESS”

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61028 min
  1. Asset Management
  2. Asset Tracking
  3. Software Asset Management

Simplifying Mobile Asset Tracking and Management: A Complete Guide

In today’s fast-moving business world, mobile asset tracking is essential for keeping assets secure, organized, and accessible. A reliable mobile asset tracking system helps businesses monitor equipment, vehicles, and tools in real-time, reducing losses and improving efficiency. By integrating mobile inventory management software, companies can automate asset updates, minimize manual errors, and enhance security. These […]
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  1. AIOps
  2. DevOps
  3. ITOps

ITOps vs DevOps: Understanding Their Roles in Modern IT Environments 

The conversation around ITOps vs DevOps continues as organizations pursue agile development and responsive service delivery. While both practices share the goal of improving software and infrastructure management, they emerge from distinct historical, operational, and cultural backgrounds.  Understanding how these models differ at their core helps decision-makers choose the most suitable operating strategy and align […]
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1659942705595 min
  1. Cybersecurity
  2. ITOps
  3. Network Monitoring System
  4. Remote Asset Monitoring

How integrated ITOPs can enhance security and compliance in banking

Security breaches can be a ‘make or break’ moment for banks since they may result in severe consequences. Some of the fears are financial losses, legal penalties, and reputational damage. After all, a single breach can undermine user confidence while causing major business loss. Additionally, banks may face regulatory fines and increased scrutiny from oversight […]
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