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GenAI-powered enterprise service management software with accelerated deployment, intelligent automation, and predictive resolution, delivering comprehensive ITIL compliance for complex organizational requirements.
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Transform IT service delivery from reactive incident response to proactive business
enablement with integrated enterprise service management software connecting every stakeholder, system, and workflow across the organization.
Organizations managing complex IT environments face challenges with fragmented service management tools, separate systems for ticketing, assets, and change control. Infraon enterprise service management software unifies incident management, problem resolution, change control, asset tracking, and service catalogues into one GenAI-powered software. Our ESM solution addresses system fragmentation while enhancing service quality and operational efficiency.
Enable cross-functional collaboration to resolve incidents 45% faster with automated workflows and intelligent priority-based routing. The enterprise service management software links tickets to affected assets in CMDB, tracks complete lifecycle history with timestamps, and provides relevant knowledge base articles as technicians document resolutions.
Leverage GenAI to convert support emails into fully formed incidents without manual data entry. The enterprise service management software reads email intent, extracts requester details, identifies affected systems, and routes to appropriate technicians, achieving 96% accuracy that improves with continuous learning.
Reduce ticket volume by 40% with an enterprise self-service portal enabling employees to resolve issues independently. The enterprise service management software uses conversational AI search that understands natural language queries and surfaces step-by-step solutions from organizational knowledge bases instantly.
Maintain comprehensive asset visibility across the organization. The enterprise service management software auto-discovers network assets, tracks hardware/software lifecycles, manages warranties and maintenance contracts, and maintains a centralized CMDB linking every asset to incidents, changes, and users.
Control organizational changes while maintaining agility. Automated approval hierarchies route changes based on risk assessment, Change Advisory Board (CAB) coordination tools engage stakeholders, and collision detection prevents conflicting changes from disrupting services.
Maintain SLA compliance across all service commitments. Define response and resolution times by priority level, track Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR) in real-time, and automatically escalate approaching breaches with SMS/email alerts before deadlines expire.
Manage multiple clients from unified portal with complete data separation. Track per-client SLAs, customize service catalogues, provide individual branding, and maintain separate reporting while streamlining MSP operations through integrated enterprise service management software.
Define and monitor unique SLA requirements for each client with automated escalation when approaching breach. The enterprise service management software tracks MTTA and MTTR per client, demonstrating service quality and supporting contract renewals with performance data.
Track technician time automatically with field service management capabilities. Enterprise service management software integrates time tracking with ticketing, generating accurate client invoices reflecting actual support hours and on-site service costs.
Organizations achieve measurable operational improvements when transitioning from manual IT processes to GenAI-powered automation and unified enterprise service management software.
Legacy IT service management systems create operational inefficiencies through fragmented interfaces, disconnected systems, and manual workflows. Infraon enterprise service management software addresses these challenges systematically.
Manual ticket creation wastes 2-3 hours daily copying emails into forms
Solution
GenAI converts 96% of emails to tickets automatically with 96% accuracy
Users cannot locate solutions in fragmented knowledge bases
Solution
GenAI conversational search understands natural language queries, not just keyword matching
Incorrect ticket routing causes resolution delays and operational inefficiencies
Solution
AI analyzes content, evaluates skills/workload, and assigns to optimal technicians instantly
Limited visibility into asset locations, status, or warranty expirations
Solution
Auto-discovery scans network infrastructure, QR codes track physical assets via mobile applications
SLA breaches discovered only after deadlines expire without advance notification
Solution
Real-time tracking with escalation alerts 30/60/90 minutes before breach thresholds
Change approval workflows require multiple days due to manual routing processes
Solution
Automated approval chains route by risk level; low-risk changes are approved within hours
When service desks, IT operations, security teams, vendors, and end users operate within the same enterprise service management software, cross-functional collaboration occurs through systematic workflows rather than manual coordination processes.
Real-time Comment Threads
Integrated collaboration within tickets enables teams to discuss issues without switching platforms and preserves a complete conversation history with timestamps.
ITIL 4 & ITILv3 Certified Processes
PinkVERIFY certified for 12 processes and PeopleCert certified for 9 practices with proven ITIL 4 and ITILv3 frameworks, ensuring best-practice compliance.
Integrated Event Monitoring
Real-time alerts from infrastructure monitoring auto-create incidents before users experience issues, enabling proactive resolution rather than reactive response.
Vendor Portal Access
External vendors access assigned tickets without exposing internal systems or data, streamlining vendor collaboration while maintaining security boundaries.
Single-click Ticket Resolution
80% of common requests resolved automatically through GenAI-powered workflows, enabling technicians to focus on complex problems requiring specialized expertise.
Unified Dashboard for All Roles
Users, technicians, and managers access role-relevant data through a unified interface without platform switching, improving efficiency and operational visibility.
Infraon enterprise service management software consolidates incident management, asset tracking, change control, and service delivery into one GenAI-powered software with enterprise pricing models.
Integrated enterprise service management software combining IT Service Management (ITSM), IT Operations Management (ITOM), and IT Infrastructure Management (ITIM), eliminating integration complexity and vendor fragmentation.
Accelerated Implementation Framework: Pre-configured ITIL workflows, automated data migration, and personalized training enable operational readiness within 72 hours rather than 3 months.
Continuous support from dedicated account management and technical engineering teams with comprehensive software expertise and organizational context.
Verified reviews from Gartner Peer Insights demonstrate how enterprises across industries have transformed IT service management with Infraon enterprise service management software.
Audit Associate | Banking Institution | 10,000+ employees
IT Associate | Hardware Manufacturing | Enterprise Deployment
IT Manager | IT Services Company | Cloud Deployment
Resolution acceleration
Email conversion accuracy
Automated resolution
Cost optimization
Leading MENA Insurer Achieves 50% Productivity and Compliance Improvements with Infraon ITSM
Leading VSAT Provider Enhances Operational Efficiency and Customer Satisfaction with Infraon ITSM
MBRSG Delivers Superior Service Experiences with 75% Higher Agent Productivity
Strategic enterprise service management software selection determines organizational service desk effectiveness. This comprehensive framework covers 47 critical capabilities, vendor evaluation criteria, and implementation methodologies specifically for manufacturing, healthcare, BFSI, and IT services organizations.
FAQ’s
What is enterprise service management software, and what organizational challenges does it address?
Enterprise service management software (ESM) provides comprehensive capabilities to manage IT services, incidents, assets, and changes systematically across organizations. ESM softwares address extended resolution times, service quality maintenance, asset tracking, SLA compliance, and employee self-service requirements. Infraon enterprise service management software delivers 45% faster incident resolution, 96% email-to-ticket accuracy, and unified software architecture with GenAI automation, eliminating fragmented systems while improving operational efficiency.
What differentiates Infraon from alternative enterprise service management softwares?
Can Infraon enterprise service management software integrates with existing IT infrastructure?
How long does Infraon enterprise service management software implementation rInfraon's
Does Infraon enterprise service management software support multi-tenant architecture for MSPs?
Does Infraon enterprise service management software maintain compliance with industry regulations including HIPAA, GDPR, and PCI-DSS?
What support and enablement services accompany enterprise service management software implementation?