An All-Seeing Dashboard to Stay On Top
Define response and resolution times by priority, track KPIs live, and receive automated escalation alerts before any breach occurs.
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Infraon ITSM
GenAI-Powered IT Service Management for SaaS Teams
Resolve incidents 45% faster, automate ticket creation, and run a leaner service desk.
Relied upon by the world’s best product teams
Everything Your IT Workforce Needs Under One Roof
Use an ITIL 4-certified modular software module — activate what you need and expand as your team scales.
Instant Resolution
Resolve incidents 45% faster with GenAI-led routing, automated escalation, and live asset tracking.
License Governance
Convert 96% of support emails into fully formed, correctly routed tickets automatically.
Seamless Scaling
Add users and workflows as your SaaS team grows, without re-implementation or disruption.
How SaaS Teams Win Big With Infraon ITSM
Get one connected software for discovery, license governance, lifecycle workflows, and spend visibility.
Replace 5–6 tools with one software
Incident management, asset tracking, change control, and self-service — all in a single GenAI-powered software module. Most SaaS teams eliminate 3–5 legacy tools after switching.
Go live in 3 days, not 3 months
Pre-configured ITIL workflows, automated data migration, and a dedicated onboarding specialist mean your team is fully operational within 72 hours of signing up.
Get built-in compliance from day one
SOC 2, GDPR, ISO 27001, and ITIL 4 certified out of the box. Every action logged, every audit trail ready — no additional configuration needed.
Resolve incidents before users notice
Real-time SLA tracking with automated escalation alerts 30, 60, and 90 minutes before a breach — your team acts before deadlines expire, not after.
Unleash GenAI Power With Infraon ITSM
Intelligent incident management
Resolve incidents 45% faster through shared workflows for support, IT, ops, and engineering. Route tickets by urgency and service impact while linking assets, history, and knowledge articles.
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Automated email ticketing
Turn incoming emails into ready tickets as soon as they arrive. Extract requester details, identify affected services, and send work to the right queue.
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Self-service portal
Reduce ticket volume through a self-service portal for customers and internal teams. Get relevant articles and guided solutions through conversational AI search.
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Asset and configuration visibility
Track cloud resources, endpoints, software assets, and service dependencies in one place. Connect incidents, changes, and users through a centralized CMDB.
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Change control with CAB workflows
Move releases, patches, access updates, and infrastructure changes through risk-based approvals. Flag overlapping changes early and support CAB reviews.
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Real-Time SLA tracking
Track response and resolution targets in real time. Trigger escalation alerts before breach windows hit.
Explore nowAll The ITSM Features Your Teams Truly Need
Problem Management That Stops Repeat Incidents
Find the root cause behind recurring issues before they drain team time. Track problems, known errors, and fix progress in one flow.
- Spot recurring issues faster
- Track known errors and fixes
- View progress in one dashboard
Knowledge Management That Answers Faster
Turn service knowledge into something that teams and users can use right away. Keep articles, answers, and shared know-how in one place.
- Store articles and videos
- Search answers quickly
- Keep content current
Event Management That Detects Issues Early
Monitor events as they happen and respond before they grow into larger service issues. Bring signals and response activity into one view.
- Detect events in real time
- Reduce noise through correlation
- Improve response speed
Auto Allocation That Boosts Productivity
Send tickets to the right team or agent as soon as they enter the system. Improve response speed and workload balance through automatic assignment.
- Route tickets automatically
- Balance work across teams
- Track ownership easily
Special Features
Just A Better Way To Perform ITSM Tasks
You're funding tools that don't talk to each other
Keep ticket conversations inside one workspace so teams can discuss issues, track decisions, and retain time-stamped history.
You can't prove IT’s business value
Run incident, request, and change workflows on PinkVERIFY-certified and PeopleCert-certified ITIL practices.
Compliance is a constant fire drill
Convert monitoring signals into incidents early so teams can respond before customers feel the impact.
Vendor lock-in is killing your flexibility
Bring external vendors into assigned tickets through controlled access so coordination moves faster while internal systems stay segmented.
Hidden costs keep surfacing
Resolve common requests through GenAI-powered workflows so specialists can spend more time on product issues and higher-impact work.
Lack of visibility slows teams
Give users, technicians, and managers role-based views in one interface so service activity stays visible from intake to closure.
Integrations
Maximize And Simplify ITSM Integration
MonthlyYearly Save 20%
Essential
For small IT teams that need fast, reliable service delivery$19.00 per user/monthly
$57.00/month for 3 users
- Incident Management
- Email to Incident
- Self-Service Portal
- Standard SLA Management
- Workflow Automator
- Knowledge Base
Standard
For scaling teams that need smarter workflows and AI-powered support$47.00 per user/monthly
$141.00/month for 3 users
- All from Essential and...
- Request Management
- Multiple SLA Profiles
- Marketplace Access for 3rd Party Integrations
- Custom Service Request Templates
Professional
For enterprises that need full ITIL coverage and advanced automation$57.00 per user/monthly
$171.00/month for 3 users
- All from Standard and...
- Problem Management
- Release Management
- Change Management
- AI-assisted Knowledge Base Creation
- Collaboration Channels for Change, Problem & Release
Enterprise plan
For organizations focusing on end-to-end Asset and IT Service ManagementBulk discount
24/7 support
Customizations
SLAs
Improved stealth proxies
Advanced security
Hear From Our Clients
“Infraon has been a fantastic addition! The ease of integration with our systems made the implementation process smooth. We’ve seen great results in efficiency and user satisfaction.”
IT Specialist
“It does all the important things to keep our tech running smoothly, from fixing issues to managing changes and requests. Whether our assets are in the office or remote, it's like our personal map.”
Operations Manager
“A productive way to manage all the IT infrastructure spread across various geographic locations. In addition, it is highly customizable to suit unique organizational needs.”
IT Services Director