Mohitakshi Agrawal

Mohitakshi Agrawal

Mohitakshi Agrawal is a Content Marketer at EverestIMS Technologies Limited, where she researches and writes on enterprise IT management, SaaS tools, and the broader ITSM and ITAM landscape. Her work focuses on making complex IT buying decisions accessible to business and IT audiences, covering tool comparisons, market trends, and category-level insights across the IT operations space. Her content is developed through primary research and reviewed by Infraon's technical and product teams to ensure accuracy and relevance for IT decision-makers.

Mohitakshi Agrawal's articles

21146 min
  1. AI
  2. Asset Management
  3. Inventory Management

The Importance of IT Inventory Management Software

IT Inventory Management Software is the backbone of any business, ensuring smooth operations and profitability. It helps businesses to stay informed of stock levels, avoid shortages, and prevent excess inventory from tying up capital. Inventory management is important because it can improve efficiency, reduce costs, and boost cash flow. With proper control, businesses can streamline […]
Written by 7 min read
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  1. Asset Management
  2. Asset Tracking
  3. Barcode Asset Management
  4. Inventory Management

Buying an Inventory Tagging System: What You Should Know

An inventory tagging system is essential for businesses to track and manage stock efficiently. By attaching unique tags or labels to each item, companies can maintain accurate inventory data, reduce errors, and improve overall efficiency. This ensures seamless order fulfillment and prevents stock shortages or overstocking, which can impact business operations. A well-structured inventory labeling […]
Written by 4 min read
51684 min
  1. SaaS
  2. Software License Management

SaaS Subscription Management: A Detailed Guide

SaaS subscription management is all about software companies’ tools and processes to handle billing and customer relationships throughout the customer journey. It goes beyond basic recurring billing by supporting more complex pricing models, helping businesses manage subscriptions more effectively. In today’s market, subscription management has become a must-have for companies offering software as a service […]
Written by 10 min read
17675 min
  1. AI
  2. Customer Support
  3. Good Reads

AI Agent Assistance for Customer Support: Everything You Should Know

Bringing in Artificial Intelligence (AI) into customer support functions has become increasingly crucial. AI agent assistance represents a mix of human expertise and AI capabilities, aiming to enhance the quality and speed of customer service. It streamlines support operations while measurably improving customer experience by providing timely, accurate, and personalized assistance. Related blog: Transforming Customer […]
Written by 4 min read
21740 min
  1. AI
  2. Customer Success
  3. ITSM

How AI-Powered ITSM Systems Boost Productivity & Customer Success

With the increased demand for the digitalization and automation of business operations over the past few years, IT Service Management (ITSM) has undergone significant transformation. For IT service departments, the accelerated pace of digital transformation has brought new challenges, such as an increased dependency on IT solutions, legal and regulatory compliance, and growing IT complexity. […]
Written by 10 min read
18279 min
  1. Customer Success
  2. Customer Support
  3. Good Reads
  4. Helpdesk Software

Helpdesk Redefined: Beyond Tech Glitches to Customer Delight and Happiness

The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard. A recent market […]
Written by 5 min read
male hands typing computer keyboard service concept min
  1. Good Reads
  2. ITOps
  3. MSP

Beyond IT: Diversifying Services Offered by MSPs 

Managed Service Providers (MSPs) have traditionally been focused on IT services, offering solutions like network management, data backup, and cybersecurity. However, the evolving market demands and the increasing complexity of business operations have pushed MSPs to diversify their service offerings beyond traditional IT solutions. This expansion reflects the need to adapt to the needs of […]
Written by 4 min read
armed security guard bank
  1. Good Reads
  2. MSP
  3. Remote Access

How RMM Tools Help IT Managers & MSPs Drive Transformation

Managing multiple vendors in an IT ecosystem can be daunting and fraught with risks. From the complexities of contract negotiations and renewals to the compliance challenges, the process is often time-consuming. In such a scenario, RMM Tools can help, a unified, scalable solution that can streamline various aspects of IT and network infrastructure, reducing the […]
Written by 5 min read
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  1. Customer Success
  2. Customer Support
  3. Good Reads

The art and science of bridging the goals of IT teams and customer success teams

The IT department designs, implements, and maintains the technology backbone of any enterprise’s operations. Their decisions about systems architecture, software deployment, and security directly influence the daily tools and platforms the customer success team uses. In turn, the customer success team, constantly interacting with clients, provides invaluable feedback on system functionalities, performance issues, and user […]
Written by 5 min read
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  1. AI
  2. Good Reads

AI-Driven Sentiment Analysis: Embracing the Future of Insights

As a sales and marketing specialist, you always strive to provide a seamless and personalized experience for your customers and prospects. However, it can be challenging to thoroughly understand their opinions and emotions during a conversation and over time when they interact with your business regularly. This is particularly true if you connect with them […]
Written by 12 min read
Most Effective Ways to Use Generative AI in Customer Service
  1. AI
  2. ChatGPT
  3. Customer Service
  4. Video Blogs

Most Effective Ways to Use Generative AI in Customer Service

Artificial intelligence in customer service has emerged as a critical differentiator for businesses seeking to stay ahead of the competition. As customer expectations continue to evolve, companies are exploring innovative solutions to provide efficient, personalized, and engaging support experiences. Enter generative AI (AI), a powerful technology with the potential to revolutionize customer service interactions. By […]
Written by 8 min read
IT Asset Management Software in 2025
  1. Asset Management
  2. ITAM
  3. Video Blogs

IT Asset Management Software in 2025

What is IT Asset Management Software? In today’s fast-paced technological landscape, organizations heavily rely on IT assets to drive their operations and deliver value to customers. Efficient and effective management of these assets is crucial for ensuring optimal performance, cost savings, and regulatory compliance. This is where IT Asset Management (ITAM) software plays a vital […]
Written by 11 min read
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