Operations Support System for Rapid Digital Transformation Success

Service Design & Feasibility Check

Modelling new services based on requirements and validating their deployability by analysing network topology, resource availability, and policy constraints to ensure efficient and error-free provisioning.

Resource Reservation

Allocation and locking required network resources such as wavelengths, timeslots, MPLS labels, VLANs, Ports to ensure availability and prevent conflicts.

Service Provisioning

Automated or manual process of configuring and activating network resources across multiple technologies to deliver end-to-end services, ensuring alignment with design, policies, and QoS requirements.

Service Activation

Activate the configured service for customer use and initiate continuous monitoring to ensure performance and SLA compliance.

Fault Management

Unified fault collection, normalization, grouping, correlation, and resolution of network faults across diverse vendor equipment through standardized interfaces and intelligent analytics.

Performance Management

Collection, aggregation, and analysis of diverse KPIs across heterogeneous network elements to ensure SLA compliance and proactive optimization.

Event Correlation and Impact Analysis

Aggregating and Analysing alarms and events across network layers and domains to identify root causes, reduce noise, and assess the potential service impact in real-time.

SLA Monitoring and Alerting

Tracking KPIs against predefined thresholds to ensure service level agreements are met, triggering real-time alerts for any deviations to enable timely corrective actions.

Network Resource Discovery & Reconciliation

Automatic discovery of network elements and their configurations across multi-vendor domains and reconciling them with the inventory database to maintain an accurate and up-to-date network view.

End-to-end Network Visibility

A unified, real-time view of the entire network topology, performance, and service paths across access, transport, and core layers, enabling faster diagnostics, assurance, and optimization.

Configuration Management and Compliance Tracking

Consistent provisioning, auditing, and version control of network configurations across devices, while continuously monitoring compliance with policies, standards, and regulatory requirements.

Capacity Planning

Analysing current network utilization trends and forecasting future demand to ensure optimal resource allocation, avoid congestion, and support scalable growth while aligning with business objectives.