Operations Support System for Rapid Digital Transformation Success

An all-in-one OSS Solution for administering, operating, monitoring, and provisioning multi-vendor, multi-technologies that cater to Telecom network operations covering transport, transmission, packet core, distributed, access, and communication networks, and ISPs providing FTTH services.

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Infraon OSS Capabilities Diagram

Core OSS Capabilities

Comprehensive Network Operations Support for Telecom & Service Provider Infrastructure

Service Fulfilment

Service Design & Feasibility Check

Service Design & Feasibility Check

Modelling new services based on requirements and validating their deployability by analysing network topology, resource availability, and policy constraints to ensure efficient and error-free provisioning.

Resource Reservation

Resource Reservation

Allocation and locking required network resources such as wavelengths, timeslots, MPLS labels, VLANs, Ports to ensure availability and prevent conflicts.

Service Provisioning

Service Provisioning

Automated or manual process of configuring and activating network resources across multiple technologies to deliver end-to-end services, ensuring alignment with design, policies, and QoS requirements.

Service Activation

Service Activation

Activate the configured service for customer use and initiate continuous monitoring to ensure performance and SLA compliance.

Service Assurance

Fault Management

Fault Management

Unified fault collection, normalization, grouping, correlation, and resolution of network faults across diverse vendor equipment through standardized interfaces and intelligent analytics.

Performance Management

Performance Management

Collection, aggregation, and analysis of diverse KPIs across heterogeneous network elements to ensure SLA compliance and proactive optimization.

Event Correlation and Impact Analysis

Event Correlation and Impact Analysis

Aggregating and Analysing alarms and events across network layers and domains to identify root causes, reduce noise, and assess the potential service impact in real-time.

SLA Monitoring and Alerting

SLA Monitoring and Alerting

Tracking KPIs against predefined thresholds to ensure service level agreements are met, triggering real-time alerts for any deviations to enable timely corrective actions.

Inventory and Capacity Management

Network Resource Discovery & Reconciliation

Network Resource Discovery & Reconciliation

Automatic discovery of network elements and their configurations across multi-vendor domains and reconciling them with the inventory database to maintain an accurate and up-to-date network view.

End-to-end Network Visibility

End-to-end Network Visibility

A unified, real-time view of the entire network topology, performance, and service paths across access, transport, and core layers, enabling faster diagnostics, assurance, and optimization.

Configuration Management and Compliance Tracking

Configuration Management and Compliance Tracking

Consistent provisioning, auditing, and version control of network configurations across devices, while continuously monitoring compliance with policies, standards, and regulatory requirements.

Capacity Planning

Capacity Planning

Analysing current network utilization trends and forecasting future demand to ensure optimal resource allocation, avoid congestion, and support scalable growth while aligning with business objectives.

Business Value Summary

OPEX Reduction

  • Centralized platform for multi-vendor, multi-tech network management
  • Automation of provisioning, fault handling, and inventory reconciliation
  • Zero-touch operations reduce manual effort and staffing costs Up to 60% OPEX savings

Service Level Assurance

  • Real-time fault correlation with auto-ticketing and resolution guidance
  • SLA-based alerts with prioritized impact analysis (Critical/Major/Minor)
  • Protection-aware provisioning ensures high availability Higher SLA compliance, faster MTTR

Operational Efficiency

  • Unified network visibility across domains (IP/MPLS, DWDM, SDH, GPON, etc.)
  • Algorithm-driven decision-making for faster, error-free operations
  • Enforced security and configuration policies 90% faster service rollout, improved consistency

E2E Service Orchestration

Automated Service Fulfillment across Multi-Vendor, Multi-Technology Domains

Service Design

Service Design

Resource feasibility check and optimal path computation with protection schemes

Resource Reservation

Resource Reservation

Cross-domain resource allocation and bandwidth/timeslot/wavelength assignment

Service Activation

Service Activation

Automated NE configuration and service turn-up across transport layers

Service Assurance

Service Assurance

Real-time service monitoring, KPI collection, and SLA compliance tracking

Service Restoration

Service Restoration

Automated fault isolation, impact analysis, and service recovery procedures

Multi-Technology Domain Support

Transport & Transmission

Transport & Transmission

  • OTN
  • DWDM
  • Subsea Cable
  • ASON / GMPLS
  • SDH / SONET
  • PDH
  • RF
Packet & IP Core

Packet & IP Core

  • 4G / 5G Backhaul
  • IP / MPLS
  • PTN (MPLS-TP)
  • Metro Ethernet
  • SDWAN
Access Networks

Access Networks

  • GPON/XGPON/EPON
  • Wireless
  • MPLS / ILL / SDWAN Links
  • VSATs

Southbound & Northbound Interfaces

Southbound Integration

SNMP v1/v2c/v3

Device Monitoring

TMF MTNM (CORBA)

EMS/NMS Integration

TMF MTOSI (XML)

EMS/NMS Integration

TL1

Legacy Equipment

NETCONF/YANG

SDN/NFV Management

REST/JSON

Modern APIs

SSH/Telnet

CLI Management

MQTT/SCADA

CLI Management

Northbound Integration

REST APIs

3rd Party Application Integration

SOAP/XML

Enterprise Systems

SNMP Traps

Third-party NMS

Kafka/JMS

Real-time Streaming

ITSM Integration

ServiceNow/Remedy

BI/Analytics

Tableau/PowerBI

Email/SMS

Alert Notifications

Database Export

Data Warehousing

Multi-Vendor Ecosystem Integration

Seamless Integration with Leading Network Equipment Vendors

Juniper
Nokia
Huawei
Alcatel-Lucent
Tejas Network
ECI
ZTE
Juniper
Nokia
Huawei
Alcatel-Lucent
Tejas Network
ECI
ZTE
Fibcom
Comtech
iDirect
Viasat
Gilat
Hughes
Valiant
Filtronic
Fibcom
Comtech
iDirect
Viasat
Gilat
Hughes
Valiant
Filtronic

and many more.....

OSS Deployments

Mission-Critical OSS Implementations across Tier-1 Service Providers

TF

TANFINET

State Fiber Network - Tamil Nadu

Deployment: A 55,000 km fiber network connects 12,500+ panchayats, enabling scalable and reliable government connectivity services. The deployment leverages a multi-technology OSS across IP/MPLS, OTN, and GPON networks to support diverse infrastructure needs. It provides end-to-end service orchestration with zero-touch provisioning for faster service rollout. Automated SLA management ensures consistent performance and operational efficiency across the network.

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PG

PGCIL

National Power Transmission Utility

Deployment: A 41,000 km transmission system supports robust and reliable communication for critical power infrastructure. The deployment integrates 10+ EMS systems, enabling seamless visibility across multi-vendor environments. It consolidates legacy SDH/PDH networks with intelligent circuit discovery and cross-vendor stitching. Service impact analysis ensures high availability and minimizes risk to mission-critical operations.

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TM

Telecom Malaysia

Premier Telecom Provider

Deployment: A network of 10,000+ 5G backhaul routers enables high-capacity, low-latency connectivity at scale. The deployment supports multi-vendor environments including Huawei, ZTE, Nokia, and Juniper for seamless interoperability. It streamlines 5G service delivery through zero-touch provisioning (ZTP) and centralized security management. Real-time QoS monitoring enhances performance, visibility, and operational control across the network.

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BA

Bharti Airtel

Leading Telecom Service Provider

Deployment: A network of 190,000+ MPLS edge nodes and VSATs delivers reliable enterprise connectivity at scale. The solution supports 400+ enterprise customers with centralized operational control. It is powered by an Enterprise Network Operations Center (ENOC) featuring a customer self-service portal. SLA monitoring and automated service provisioning ensure consistent performance and faster service delivery.

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TT

Tata Teleservices

National Fiber Infrastructure

Deployment: A 125,000 km fiber network forms the backbone of a pan-India transmission infrastructure. It supports 1M+ managed circuits, enabling large-scale wholesale transport services. The OSS integrates 100+ EMS systems across SDH, DWDM, ASON, OTN, and PTN technologies. This delivers unified visibility, efficient operations, and reliable end-to-end service management nationwide.

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Key Use Cases

  • UNMS (Unified Network Management System)
  • 5G Backhaul Monitoring
  • Transmission and Transport Network Management
  • Optical Fiber Network Management
  • IP/MPLS and NextGen Network Management
  • GPON Monitoring and Management
  • Multi-vendor SDWAN Management
  • VSAT Management
  • 4G / 5G Tower Energy Management
  • CMDB – Inventory Management System
  • Centralized NOC
  • Datacentre, Utility and Communication Network Management
Key Use Cases Illustration

Our Product Suite Is GDPR-Compliant

We are compliant with the European General Data Protection Regulation (GDPR) – and our SaaS-based product suite is fully committed to protecting the data of our customers as per the recent standards.

All Our Products Are Certified SOC-2

Infraon’s product suite is SOC2 certified – meeting world-class standards for data security, availability, processing integrity, confidentiality, and privacy.

  • 24X7X365 threat monitoring to identify all issues
  • Anomaly alerts to eliminate likelihood of threats
  • Actionable analytics to improve security governance
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