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Manage Multi-Domain Networks
with One OSS Platform
Equip your teams to effortlessly qualify demand, activate services, monitor performance, and protect SLA commitments.
What IT Operations Management Platforms Promise vs. What They Actually Deliver
Most IT operations management platforms claim to help manage, grow, and secure your infrastructure. But most end up doing half the job, leading to very harsh truths.
Tool sprawl migraine is accepted
Most IT teams operate 6-12 disconnected tools across service desk, monitoring, assets, and infrastructure. However, none of them are fully aligned, leading to ROI headaches.
Alerts don't equal insights
Events flood in, but teams still struggle to correlate issues and predict failures. Ultimately, they fail to act before users are impacted.
Leaders get blindfolded
CIOs and IT leaders rarely get a single, reliable view of operational health, risk, and performance - making it harder to make confident decisions about hiring, budgeting, and technology investment.
Bring Together Service Delivery,
Network Health, and APIs
Infraon OSS covers resource lifecycle, provisioning and activation, SLA management, performance management, service orchestration, and more.
AI Enablement
A comprehensive open-source observability platform for monitoring and managing IT infrastructure, applications, and services.
Templates and Data Models
Make sure active and passive inventory blueprints capture network, topology, and service relationships.
Open Connectors
Ensure connector coverage, spanning Cisco, Juniper, Nokia, Huawei, ZTE, Tejas, Ciena, Calix, Eltex, and other OEMs.
Zero-Touch Provisioning
Use NBI, CORBA, NETCONF/YANG, and REST to push configurations with a full audit trail.
Open APIs
Align TMF OpenAPI v4/v5, REST southbound paths, and BPMN flows.
Protocol and Standards Layer
Get an architecture that covers SNMP, gNMI/gRPC, XML, SSH/CLI, TL1, eTOM, SID, ODA, and ITIL4.
Who Needs Infraon OSS Every Single Day
NOC Teams
Correlate alarms, traps, KPIs, RCA, SIA, and remediation steps before customer impact spreads.
Fulfillment Teams
Move orders through feasibility, reservation, allocation, activation, verification, and monitoring.
OSS/BSS Teams
Connect portals, CRM, order management, GIS, AAA, ACS, WFM, EMS, NMS, and ITSM.
Capacity/SLA Teams
Track spectrum, OTN/ODU/CTP, OLT/ONT, route usage, SLA health, and breach risk.
Find out how Infraon OSS can make a world of difference
4.7
Over 10K+ Entrepreneurs, and
business choose us
Helping Telecom Teams Manage Multi-Domain Networks with One Platform
Infraon OSS is built to help telecom teams manage multi-domain networks with one platform, so they can deliver better services, faster.
Faster service activation
Lower NOC effort
Better SLA control
Certifications & Appraisals
Frameworks & Standards We Align With
Run Crucial OSS Workflows Without Any Friction
Infraon OSS checks available resources, reserves capacity, activates the service, and tracks performance against the committed SLA. So, when faults occur, you can see the affected service, customer, and SLA.
Resource Lifecycle Management
Maintain network elements, links, active inventory, passive inventory, topology, and service relationships.
Resource Provisioning and Activation
Optimize resources, create work orders, push logical configs, activate through ZTP, verify, and roll back when required.
Resource Trouble Management
Ingest faults, enrich alarms, correlate service impact, open tickets, and trigger remediation.
Resource Performance Management
Collect details on PM, KPIs, health, errors, QoS, traffic, and optical power at defined intervals.
Service Orchestration
Translate catalog intent into RFS/CFS mapping, topology trails, route logic, and path choices.
Service Activation and Configuration
Create vendor commands via templates, execute activation, verify results, and retain audit history.
Service Problem Management
Track availability, latency, packet loss, breach prediction, penalty exposure, and customer reports.
SLA Management
Use RCA, SIA, knowledge guidance, escalation logic, and customer impact views during incidents.
Results Our Clients Are Seeing Already
>30 secs
For resource reservation
>5 mins
For service activation
>2 mins
From alarm to ticket
60%
MTTR reduction
30-40%
NOC team reduction
40%
Operational cost reduction
99%
Service availability
85%+
RCA automation for faults
40-60%
Fewer escalations
Frequently Asked Questions
What is an Operations Support System (OSS)?
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An Operations Support System (OSS) is a specialized platform used to manage the operational side of telecom and IT networks.
It enables teams to detect and resolve faults, monitor network performance, handle configuration changes, and assure service quality.
OSS platforms are critical for maintaining smooth day-to-day operations, especially in environments that involve multiple vendors, technologies, and large-scale deployments.
How does OSS differ from BSS?
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OSS and BSS serve different but complementary functions.
OSS focuses on the technical and operational infrastructure, such as monitoring network health, managing faults, and ensuring service continuity.
BSS (Business Support Systems), on the other hand, handles business processes like billing, customer relationship management, and order handling.
Together, OSS and BSS form a complete operational and business ecosystem for service providers.
What are common challenges in network operations without an OSS?
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Without an OSS, organizations often deal with fragmented visibility, meaning data is scattered across multiple tools with no central source of truth.
Fault detection becomes slower, service outages last longer, and the risk of configuration errors rises.
The lack of centralized control also makes it harder to meet SLAs, respond quickly to performance degradation, and keep operational costs under control.
What are the 5 main functions of an operating support system?
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The five main functions typically include: Fault Management – Detecting, isolating, and resolving network faults.
Performance Management – Tracking KPIs like latency, uptime, and throughput.
Configuration Management – Managing network configurations and changes.
Inventory Management – Maintaining a centralized record of all network assets.
Service Assurance – Ensuring that services meet contractual performance standards.
What are the key features of Infraon OSS?
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Infraon OSS offers a range of capabilities, including rapid fault isolation, KPI-based performance monitoring, real-time configuration control, and centralized inventory tracking.
It also integrates automation tools, service assurance modules, and compatibility with BSS/OSS and third-party systems.
These features work together to enhance visibility, reduce operational strain, and maintain consistent service delivery.
Who can benefit from using Infraon OSS?
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The platform is suited for telecom carriers, ISPs, data center operators, and large enterprises with complex, distributed network environments.
Any organization that manages high-volume, multi-technology infrastructure can benefit from its centralized control, proactive monitoring, and automation capabilities.
How does OSS support service level assurance?
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OSS platforms enhance service level assurance by delivering real-time fault correlation with automated ticket creation and guided resolution steps.
SLA-based alerts prioritize incidents by impact severity, enabling teams to focus on critical issues first.
Features like protection-aware provisioning maintain high availability, driving stronger SLA compliance and reducing mean time to repair (MTTR).
How does OSS improve operational efficiency?
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Unifying network visibility across domains such as IP/MPLS, DWDM, SDH, and GPON, OSS platforms help streamline oversight and control.
They incorporate algorithm-driven decision-making to speed up operations while reducing errors, and enforce security plus configuration policies consistently.
Such an approach accelerates service rollout by up to 90% and ensures greater operational consistency.