Must-Have Features of Endpoint Management Software As the digital workspace expands, so does the complexity of managing it. Endpoint management software simplifies this complexity and safeguards the network against potential threats. Basically, endpoint management is a strategic approach to overseeing all the devices within a network. So, the importance of selecting the right endpoint management software cannot be overstated, as it […] Written by Satish Kumar June 24, 2024February 18, 2025
The importance of endpoint protection manager in 2025 As the digital environment evolves, so do the threats that target enterprise endpoints. This reality calls for advanced security measures, with an Endpoint Protection Manager (EPM) at the front and center, helping defend against these advanced threats. Clearly, cyber threats have advanced, exploiting vulnerabilities across devices, including IoT devices and mobile platforms. The shift towards […] Written by Sachin Kumar June 13, 2024January 6, 2025
What is the difference between availability and reliability? Ensuring uninterrupted access is a key consideration when investing in IT services. However, achieving this level of performance in enterprise IT can be challenging. Businesses must define the service levels required to support seamless operations and minimize the impact of IT disruptions on business continuity. Two metrics in this evaluation are reliability vs availability. While […] Written by Pon Vijaya Raghvan December 26, 2022April 30, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022February 18, 2025
API Monitoring What is API Monitoring? A Complete Guide What is API Monitoring? API monitoring is a holistic approach to monitoring the availability, responsiveness, and performance of application programming interfaces (APIs). It helps identify application failures, dependent services or website failures, and outages or poor performance of API calls. How does API monitoring work? API monitoring uses a remote computer to send requests to […] Written by Soumya Nandhakumar February 3, 2023January 22, 2024
Customer Service Service Desk What is Service Catalog? Everything you need to know. What is a service catalog? A service catalog is a detailed description of the IT services that a company provides to its customers. It shows how services, assets, and business results are linked. It also displays the need for a service and how the service provider will meet that need. It contains. Benefits of Service […] Written by Soumya Nandhakumar February 1, 2023April 10, 2025
ITSM IT Service Management Software What is IT Service Management Software? ITSM, or IT Service Management, is a holistic approach to managing and delivering technology-based services to an organization. It involves various aspects such as planning, designing, building, deploying, maintaining, and improving IT services to meet the needs of both internal and external stakeholders. The goal of ITSM is to […] Written by Deepak Gupta January 31, 2023March 26, 2025
Hardware Inventory Management Asset Management Hardware Inventory Management – A Complete Guide What is hardware inventory management? Hardware inventory management is tracking and managing the physical assets and equipment used in an organization. It involves identifying, counting, and maintaining records of all hardware items, such as computers, servers, tools, and other equipment. This includes monitoring the location, quantity, and status of each item, as well as keeping […] Written by Soumya Nandhakumar January 30, 2023April 30, 2025
Problem Management What is Problem Management? All you Need to Know What is problem management? Problem management is a systematic process of identifying and resolving incidents in IT services. As a core component of ITSM frameworks, problem management acts as the foundation for an effective incident resolution strategy by providing a structure to define, identify and analyze patterns in incidents in order to discover their root […] Written by Ganesh Prabhakaran S January 26, 2023April 10, 2025
ITOps 5 technology trends that ITOps managers and leaders should watch out for in 2025 It’s that time of the year again, folks. Everyone’s gazing at the crystal ball, hoping for a fairly accurate preview of things to look out for in 2025. The ITOps managers could definitely use one, as it seems to be trapped in a self-fulfilling prophecy of innovation. There’s so much happening that it’s gradually becoming […] Written by Arun Prasath R January 26, 2023June 18, 2025
ITOps IT Operations Management (ITOM) Best Practices IT operation management practices have always served as the infrastructure’s watchdogs and first responders, but they now do much more. ITOps experts are incorporated into build/run product teams where they will share ownership and accountability with the development team, testers, and system administrators. What change might be the most challenging for an experienced ITOps professional? […] Written by Vinutha January 25, 2023April 11, 2025
ITOps The Insider’s Guide to IT Operations Management Tools Lately, the ITOps movement has gained much traction, and for the right reason. This software development and delivery technique transforms how organizations offer value to their employees and customers. Effective operations management is crucial when dealing with people, processes, technology, materials, and machines. Related article: An Ultimate Guide to Network Performance Monitoring (NPM) If you […] Written by Vignesh January 25, 2023April 11, 2025
ITSM What is Service Knowledge Management System (SKMS) in ITIL ITIL (Information Technology Infrastructure Library) is an industry standard for IT service management, and it has become the go-to framework for organizations that need to manage their IT services. One of the critical components of ITIL is the Service Knowledge Management System (SKMS). An SKMS is a comprehensive repository of all the information related to […] Written by Ganesh Prabhakaran S January 19, 2023July 5, 2024
Network Availability Monitoring Tools Network Monitoring System What is a Network Protocol and How Does it Work? How do computer systems, servers, routers, switches, and other network-enabled devices communicate without protocols? Without these protocols, how would devices interpret the electronic signals exchanged over network connections? Have you ever considered protocol and how the network operates? How often do you rely on network protocols without realizing it? Network protocols function seamlessly whenever you […] Written by Chandana January 19, 2023February 10, 2025
Barcode Asset Management Asset Management Asset Tracking Barcode Technology in Healthcare Industry 2025 As a critical decision-maker in a hospital, you must manage many assets daily, making inventory management time-consuming and tedious. Furthermore, you need to keep track of an ever-growing number of patients, from when they enter your healthcare facility until they pick up their prescriptions at the pharmacy. So, how do you deal with these rising […] Written by Chandana January 19, 2023April 28, 2025
Network Monitoring System Network Monitoring System and All You Need to Know in 2025 As networks expand and become more complex with a variety of routers, switches, virtual servers, and wireless devices, the demand for network monitoring has remained constant. Whether you use cloud computing to deliver products or have a typical office network with limited internet connectivity, network monitoring is crucial. It continues to be critical for businesses […] Written by Chandana January 19, 2023March 27, 2025
