Best Practices and Processes to Organize Your Work Orders Most enterprises have a lot of equipment and assets that require routine maintenance, if it is done over time, asset performance starts to decline, and asset breakdown risks rise. The work order process is necessary for maintenance since accurate tracking of the work is very important. It takes a lot of work to process, prioritize, […] Written by Soumya Nandhakumar December 26, 2022November 20, 2024
Helpdesk Redefined: Beyond Tech Glitches to Customer Delight and Happiness The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard. A recent market […] Written by Abhirup Sarkar April 5, 2024July 4, 2025
How to Pick the Perfect Remote Monitoring and Management Software for Your Network The reliance on network infrastructure has become more pronounced than ever since the pandemic. As businesses are routing to hybrid work models, the need for a robust Remote Monitoring and Management (RMM Software) is of prime importance. The consequences of network downtime that leads to security breaches are not just operational; they can be financially […] Written by Nayeema Tabassum May 10, 2024June 26, 2024
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Asset Management Asset Maintenance Software Video Blogs What is An Asset Register, And What Are The Benefits of Maintaining Asset Registers? An asset register is a comprehensive record-keeping system that tracks and manages an organization’s physical, financial, and non-financial assets. It provides a detailed inventory of all its assets and relevant information such as their location, condition, and value. Maintaining an up-to-date register of assets has become essential for companies of all sizes and industries in […] Written by Prashanth April 28, 2023August 6, 2025
ITSM Spending More on ServiceNow in 2025? Learn with Infraon IT service management (ITSM) has become a critical function for organizations to ensure seamless IT operations and customer satisfaction. ServiceNow has been one of the go-to ITSM solutions for many enterprises in recent years. However, with the ever-increasing demand for advanced ITSM capabilities, many organizations are finding themselves spending more on ServiceNow licenses and struggling […] Written by Manjeet Gupta April 27, 2023April 10, 2025
ITOps Server Monitoring Software Video Blogs Top Metrics to Monitor for AWS (ELB) Elastic Load Balancing You can build load balancers for your application using elastic load balancing (ELB) without managing the servers that do the load balancing. However, because it’s a managed service, using conventional monitoring tools gives you less visibility. Utilizing the available AWS monitoring tools is, therefore, even more crucial. By deploying more servers as necessary, ELB (Elastic […] Written by Deepak Gupta April 26, 2023January 22, 2024
ITSM Customer Service Video Blogs What is Service Request Management in ITSM? Service Request Management is a key part of IT Service Management (ITSM) that helps streamline day-to-day IT tasks. It focuses on handling routine user requests—like password resets, software access, or hardware upgrades—in a smooth and timely way. Efficient Service Request Management ensures that employees get the support they need without delays, helping IT teams stay […] Written by Manjeet Gupta April 25, 2023September 9, 2025
ITSM ChatGPT Role of ChatGPT in ITSM: New ally or all hype? At this point, ChatGPT is receiving mixed reactions. Some perceive it as a groundbreaking technology that has the potential to revolutionize various business functions, while others view it with skepticism, citing its shortcomings as deal-breakers. In addition, there are those who are concerned that it may displace human workers, result in job cuts, and potentially […] Written by Arun Prasath R April 21, 2023March 20, 2025
Asset Management Top 5 Asset Management Optimization Techniques For 2025 The asset management industry is becoming increasingly important for companies to maximize their techniques to stay competitive. As asset management technology progresses, so do all the techniques and strategies used to maximize profits and optimize asset management. This blog covers the top five asset management optimization techniques for 2025 and provides insights on implementing them […] Written by Chandana April 20, 2023September 2, 2025
Asset Management Fixed Asset Management Video Blogs Challenges in Physical Verification of Fixed Assets Are you confident that all your fixed assets inventory is accounted for? What if hidden discrepancies are draining your business resources? Fixed asset verification ensures that your fixed assets, such as machinery, vehicles, and equipment, are properly managed and tracked. Effective fixed asset tracking system remains a significant challenge for many businesses. This is where […] Written by Manjeet Gupta April 19, 2023September 10, 2025
Asset Management Hardware Inventory Management Inventory Management Video Blogs All About Office Supplies Inventory Management Software In today’s highly competitive and digital era, maintaining an accurate inventory of office supplies is crucial for a company’s success. Not only does it ensure that employees have the necessary tools to do their jobs, but it also helps keep costs down by avoiding overstocking or understocking. That’s where office supplies inventory management software comes […] Written by Prashanth April 18, 2023September 12, 2025
Asset Management Video Blogs Key features to consider while choosing Asset Management Software The asset management industry has grown significantly in recent years, driven in part by the need to keep pace with the competition and, in part, to meet evolving customer needs. As a result, organizations are increasingly looking for ways to ensure their assets are well-managed and protected against potential risks. This article will discuss the […] Written by Ganesh Prabhakaran S April 17, 2023January 22, 2024
Software License Management Asset Management Future of software license management – Trends and innovations to watch out for In today’s era of ubiquitous SaaS, software license management has become crucial for organizations that heavily rely on technology. Just to give a quick rundown, it entails closely monitoring and tracking software licenses to ensure that they possess the necessary licenses to meet current and future requirements. It is currently a bigger need than ever […] Written by Arun Prasath R April 13, 2023January 22, 2024
Asset Management Asset Maintenance Software Video Blogs Best Asset Maintenance Software Guide in 2025 In today’s digital-first business environment, asset maintenance has become essential to any organization’s success. Proper maintenance of assets, ranging from equipment and machinery to buildings and facilities, can help businesses reduce costs, increase efficiency, and improve safety. However, managing assets can be challenging, especially if the organization relies on manual processes. Fortunately, asset maintenance software […] Written by Muddada Shyam Sunder April 11, 2023July 7, 2025
ITAM Asset Management Video Blogs Why IT Asset Management (ITAM) Is Important and Its Benefits Information technology (IT) has become an essential component of modern business operations. Companies rely on IT assets such as hardware, software, and networks to manage their day-to-day activities, support their employees, and deliver products and services to customers. However, as organizations grow, their IT infrastructure becomes more complex, making it challenging to keep track of […] Written by Soumya Nandhakumar April 10, 2023October 29, 2025
