Importance of Vendor Management for Telecom The telecom industry is undergoing a period of phenomenal transformation. This transformation is driven by factors like the surging demand for 5G, the Internet of Things (IoT), and ever-changing customer expectations. Telecom companies are constantly on their toes to deliver cutting-edge solutions. Amidst this, one often overlooked aspect holds immense significance: Vendor management services for […] Written by Soumya Nandhakumar May 29, 2024July 4, 2025
7 Firewall Management Best Practices in 2026 Introduction In today’s digital world, firewall management is a key part of IT security, acting as the first line of defense against cyber threats. A firewall helps monitor and control network traffic, ensuring only authorized data passes through while blocking malicious activities. With cyber threats evolving rapidly, firewall protection has become more crucial than ever […] Written by Soumya Nandhakumar May 7, 2025March 25, 2026
ITIL Incident Management Explained: Process, Best Practices & Tools for Faster IT Service Recovery ITIL Incident Management Explained: Process, Best Practices & Tools for Faster IT Service Recovery Service disruptions place pressure on IT teams responsible for service reliability and user trust. As digital services expand across business units, incident handling requires structure, ownership, and speed. ITIL incident management provides a disciplined approach for restoring services while keeping operational impact contained. This framework […] Written by Sudhakar Aruchamy October 22, 2025June 24, 2026
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022June 24, 2026
ITSM Top IT Service Management (ITSM) Tools in 2026: Best Platforms Compared IT Service Management Tools have become essential for today’s IT teams, which act as the central nervous system of the modern enterprise. They’re expected to keep the lights on across a sprawling digital landscape, from cloud environments and on-premise data centers to hybrid setups and thousands of remote endpoints. Every day, the request volume climbs, […] Written by Deepak Gupta May 31, 2022April 17, 2026
Customer Success Why is customer success so important for all of the organization’s teams? Success is what every business envisions, but the journey isn’t always straightforward. As a company looking for success, you probably focus on marketing your product and closing as many sales as possible. However, understanding the importance of customer success is key to long-term growth and customer satisfaction. But what do you do after that? Does […] Written by Harshvardhan Thakur May 27, 2022June 18, 2025
ITSM How may Infraon assist your company with an effective ITSM integrations? Information Technology Service Management (ITSM) is a set of processes or procedures that provide best practices to align IT services with current business needs. These IT Service Management Integrations help optimize incidents or problems within the organization, ensuring seamless IT operations and improved service delivery. ITSM integrations connects the ITSM software with other 3rd party applications […] Written by Deepak Gupta May 25, 2022June 24, 2026
ITSM How Can ITSM Integration Help Your Business Right Now? Integrating your ITSM platform with other third-party apps to sync with one another, sharing data or events that occur in one of them, is called ITSM Integration. By implementing the ITSM strategies, many businesses have realized the need to connect it with other applications and data sources such as HR, customer service, security, and IT. […] Written by Deepak Gupta May 25, 2022March 26, 2025
ITSM How to Start With ITSM in An Organization? Best ITSM tools are software solutions used to accelerate the tasks and workflow automation associated with managing and delivering effective IT services. ITSM refers to how IT is used in designing, delivering, proving, producing, and managing IT services. Hence, ITSM is more than just your helpdesk tool. ITSM isn’t just about fixing or maintaining IT […] Written by Deepak Gupta May 25, 2022June 24, 2026
ITSM Benefits of Using IT Service Management Tools for Your Business The IT department plays a significant role in determining the long-term success of any business organisation. It needs to boost performance, manage risk, and anticipate issues, all while controlling expenditures for software, hardware, and cloud solutions. IT service management is the best way to achieve all these goals and enhance competitiveness in today’s ever-evolving market. […] Written by Deepak Gupta May 25, 2022June 24, 2026
Zero Trust Security Why is it so important for MSPs to have zero trust in the digital age? The pandemic may have accelerated the need for enterprises of all sizes to move towards digital transformation, but the need for zero trust cyber security has existed since before. However, with new actors or hackers, malicious software has also evolved and expanded the cyber threats to a larger attack surface. While enterprises need robust digital […] Written by satishkumar May 24, 2022July 14, 2025
Customer Success Is the age-old quote “The Customer is King” still applicable? Treat them as a professional friend instead. Have we often heard phrases like ‘The Customer is King’ and ‘The Customer is Always Right? These phrases have undoubtedly been around for a while but are they still pertinent in this dynamic sales and marketing environment? When you refer to your customers as kings, you inherently place them on a pedestal, a place of […] Written by Harshvardhan Thakur May 20, 2022September 30, 2025
ITOps Network Monitoring System Top 7 Key Features Your Network Monitoring Software Should Have With the covid-19 pandemic, the demand for broadband communication services has soared and experienced a 60% increase in internet traffic compared to before the crisis However, with prolonged times spent at our homes during the lockdown, continuous network connectivity has become the need of the hour for the entire world. Therefore, it is essential to […] Written by Ganesh N Kumar May 17, 2022July 14, 2025
Customer Success Would you like to build a Customer Success team? Here’s all you need to know about it. Chances are, you have a marketing team to draw in new sales, a content team to put out interesting content, and a sales team to close new customers. But do you have a team to ensure that your customers are happy? After all, happy and loyal customers make a successful business. And this is why […] Written by Harshvardhan Thakur May 13, 2022July 7, 2025
IT Asset Discovery tools Looking to invest in an asset monitoring solution? Here are 7 niche solutions you should check out. Before the pandemic, assets were managed through a spreadsheet or a register and were managed manually by the Asset Manager/IT Agent (in some cases). When the pandemic forced people to work out of their homes, assets management became complex. Manual allocation of assets, monitoring software licenses and upgrades, and keeping track of assets were tedious. […] Written by Ganesh N Kumar May 12, 2022July 7, 2025
Tax Saving Tax Saving Q1 Why is tax saving important? As your career grows and you earn more, tax-saving measures should become an essential part of your tax planning every year. Since higher incomes are subject to higher tax rates, it is prudent to save up as much of your hard-earned income as possible. Tax saving options come in […] Written by Soumya Nandhakumar May 11, 2022July 4, 2025
