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What is the difference between availability and reliability?

Ensuring uninterrupted access is a key consideration when investing in IT services. However, achieving this level of performance in enterprise IT can be challenging. Businesses must define the service levels required to support seamless operations and minimize the impact of IT disruptions on business continuity. Two metrics in this evaluation are reliability vs availability. While […]
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The Ultimate IMACD Process Guide for Seamless Transitions in 2025

Today, how do organizations navigate transformative efforts to remain competitive and adapt to market shifts? These transitions, from mergers and relocations to technological upgrades, often bring disruptions and challenges. But what role does IMACD play in managing these transitions? In this blog, you will find an In-depth examination of the vital significance of the IMACD […]
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5 Key Features to Look for in Network Monitoring Software Tool

Network infrastructure forms the backbone of any business, big or small. As networks become increasingly complex and critical for operations, the importance of robust network monitoring software has skyrocketed. Network Monitoring Software Tools (NMS) is a crucial tool for IT professionals to ensure their networks’ health, performance, and security. But with so many options available […]
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  1. Asset Management
  2. Asset Optimization

How Asset Optimization Helps Small Businesses?

Small and medium-sized businesses face numerous challenges when it comes to managing their assets, from limited resources to a lack of specialized expertise. Asset optimization can be a powerful tool to help small businesses overcome these challenges and improve their operations. Small businesses can reduce costs, increase revenue, and improve their overall performance by maximizing […]
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  1. Asset Management
  2. Hardware Inventory Management
  3. Inventory Management
  4. Software Alternatives

The 7 Best IT Asset Inventory Software in 2025

Organizations of all sizes rely heavily on IT assets to support their daily operations. Managing these assets can be challenging, from computers and servers to software licenses and network devices, especially for businesses with complex IT infrastructures. That’s where IT asset inventory software comes in handy. These tools help companies to keep track of their […]
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  1. ITSM
  2. Infraon Desk
  3. Software Alternatives

The 9 Best ServiceNow Alternatives and Competitors in 2025

ServiceNow is a robust platform that streamlines IT operations and automates business processes. However, it can be quite expensive for smaller businesses and may not offer all the features that organizations require.  ServiceNow ITSM is a tool that offers various features and functionalities to help organizations manage their IT services effectively. Some key features of […]
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  1. Asset Lifecycle Management
  2. Asset Management
  3. Video Blogs

IT Asset Lifecycle Management: A Complete Guide for 2025

The concept of asset lifecycle management (ALM) has been the lead of enterprise operations for many years, and its importance is likely to continue in the coming years. ALM plays a crucial role in helping enterprises manage the acquisition, maintenance, and disposal of their assets and resources. Companies that manage their asset lifecycle will benefit from […]
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Asset Management ROI Complete Guide
  1. Asset Management
  2. Return on Investment
  3. Video Blogs

Asset Management ROI Complete Guide

Asset management is an essential component of every corporate operation. It refers to managing a company’s assets to optimize its value and returns. Asset management’s essential purpose is maximizing return on investment (ROI) while avoiding risks. Many businesses and equipment managers are talking about asset management. It promises a methodical approach to managing, enhancing, and […]
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  1. Asset Management
  2. Software Alternatives

The 6 Best IT Asset Control Software in 2025

In today’s technology-driven world, managing and controlling IT assets has become increasingly important for organizations of all sizes. With the proliferation of devices and software, keeping track of everything and ensuring they are utilized effectively may be daunting. This is where IT asset control software provides a centralized platform for managing, tracking, and optimizing all […]
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  1. Asset Management
  2. Asset Maintenance Software
  3. Video Blogs

What is An Asset Register, And What Are The Benefits of Maintaining Asset Registers?

An asset register is a comprehensive record-keeping system that tracks and manages an organization’s physical, financial, and non-financial assets. It provides a detailed inventory of all its assets and relevant information such as their location, condition, and value. Maintaining an up-to-date register of assets has become essential for companies of all sizes and industries in […]
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  1. ITSM

Spending More on ServiceNow in 2025? Learn with Infraon

IT service management (ITSM) has become a critical function for organizations to ensure seamless IT operations and customer satisfaction. ServiceNow has been one of the go-to ITSM solutions for many enterprises in recent years. However, with the ever-increasing demand for advanced ITSM capabilities, many organizations are finding themselves spending more on ServiceNow licenses and struggling […]
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Top Metrics to Monitor for AWS (ELB) Elastic Load Balancing
  1. ITOps
  2. Server Monitoring Software
  3. Video Blogs

Top Metrics to Monitor for AWS (ELB) Elastic Load Balancing

You can build load balancers for your application using elastic load balancing (ELB) without managing the servers that do the load balancing. However, because it’s a managed service, using conventional monitoring tools gives you less visibility. Utilizing the available AWS monitoring tools is, therefore, even more crucial. By deploying more servers as necessary, ELB (Elastic […]
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What is Service Request Management in ITSM?
  1. ITSM
  2. Customer Service
  3. Video Blogs

What is Service Request Management in ITSM?

Service Request Management is a key part of IT Service Management (ITSM) that helps streamline day-to-day IT tasks. It focuses on handling routine user requests—like password resets, software access, or hardware upgrades—in a smooth and timely way. Efficient Service Request Management ensures that employees get the support they need without delays, helping IT teams stay […]
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