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ITSM employee

How ITSM Can Transform the Digital Experiences of Employees

It is no secret that the pandemic has greatly accelerated the need for digital transformation, and workplace technology is no exception. Meanwhile, the overarching move to omnichannel and digital-first approaches has dramatically reset employee needs. Furthermore, as we continue to move toward a modern world of hybrid working, organizations must optimize their employee experience (EX) […]
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ITSM Best Practices 1 min

10 ITSM Best Practices for IT Service Management

IT Service Management (ITSM) is integral to any successful organization. ITSM best practices are necessary for organizations to stay competitive in today’s digital environment. ITSM aims to ensure that all IT operations are running smoothly and cost-effectively. We will look at developing an ITSM strategy, ensuring that ITSM is implemented successfully, and how to use […]
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IT Budgeting: Importance, Tips, and Best Practices

IT Budgeting: Importance, Tips, and Best Practices

Whether you are a small non-profit business owner or an enterprise-level manufacturer, you need technology to operate. Additionally, it has become a necessary tool that directly impacts your company’s success. While technology has been a focal point for businesses, IT budgets need to shift from a project-to-project execution approach to one that is capacity-based and […]
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  1. Editor's choice
  2. Featured
  3. Infraon Story

How I went from a UX designer to starting two companies that solve the biggest ITOps challenges

In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […]
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an enterprises guide to getting started with itam for modern innovation
  1. IT Asset Discovery tools

An enterprises’ guide to getting started with ITAM for modern innovation

From the point of view of your business, resources and tools that are underutilized are a liability. They can severely affect the bottom line of your enterprise. These tools can cost more than their value, present security risks, and hamper productivity within your enterprise. Even if a particular tool was helpful during the growth of […]
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do you work as an msp heres why you should invest in an rmm solution
  1. MSP

Do you work as an MSP? Here’s why you should invest in an RMM solution.

As a managed service provider (MSP), you are expected to deliver a broad spectrum of IT solutions to meet diverse clients’ needs. With the new normal of remote working and clients based across multiple industries and different time zones, you would have to devote a lot of resources to guarantee reliable service delivery. Furthermore, ensuring […]
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Customer Success expert Infraon
  1. Customer Success

Consider Yourself an Expert on Customer Success? Here are five new trends to keep an eye on.

A world before the pandemic seems like the distant past, doesn’t it?   The onset of the pandemic has seen a dramatic shift in most areas of life, including the workspace, and life may never go back to what it once was. It’s almost unbelievable how much transformation each business has gone through in the 2 […]
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Customer Success Infraon
  1. Customer Success

Why is customer success so important for all of the organization’s teams?

Success is what every business envisions. Yet, this journey definitely isn’t linear or straightforward.   As a company looking for success, you probably focus on marketing your product and closing as many sales as possible. But what do you do after that? Does your journey end there?  Engaging with customers does not end with the sale. […]
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How may Infraon assist your company
  1. ITSM

How may Infraon assist your company with an effective ITSM integration?

Information Technology Service Management (ITSM)  is a set of processes or procedures to provide the best practices to align the IT services with current business needs. These strategies are designed to address and optimize incidents or problems in the organization.  ITSM integration connects the ITSM software with other 3rd party applications using Application Programming Interfaces (APIs). This […]
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What is the difference between ITSM and ITOM
  1. ITSM

What is the difference between ITSM and ITOM? And how can you use their collaboration to your advantage?

Imagine sitting at a service desk, and your prime responsibility objective is to resolve an incident as quickly and efficiently as possible and retain the customer. But, if you’re running into unavoidable technical issues causing frustration to customers or clients, it’s time to invest in the right tools. That’s where ITSM and ITOM come in, […]
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How Can ITSM Integration Help
  1. ITSM

How Can ITSM Integration Help Your Business Right Now?

Integrating your ITSM platform with other third-party apps to sync with one another, sharing data or events that occur in one of them, is called ITSM Integration. By implementing the ITSM strategies,  many businesses have realized the need to connect it with other applications and data sources such as HR, customer service, security, and IT. […]
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How to Start With ITSM in An Organization
  1. ITSM

How to Start With ITSM in An Organization?

IT Service Management tools are software solutions used to accelerate the tasks and workflow automation associated with managing and delivering effective IT services. ITSM refers to how IT is used in designing, delivering,  proving, producing, and managing IT services. Hence, ITSM is more than just your helpdesk tool.  ITSM isn’t just about fixing or maintaining […]
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Benefits of Using IT Service Management Tools for Your Business 1
  1. IT Service Management

Benefits of Using IT Service Management Tools for Your Business

The IT department plays a significant role in determining the long-term success of any business organisation. It needs to boost performance, manage risk, and anticipate issues, all while controlling expenditures for software, hardware, and cloud solutions. IT service management is the best way to achieve all these goals and enhance competitiveness in today’s ever-evolving market. […]
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ITSM Key Features and Modules
  1. ITSM

ITSM: Key Features and Modules

ITSM refers to IT Service Management, which simply encapsulates the activity performed by an organisation to maintain sustainable information technology infrastructure. It is designed to streamline IT services workflow and thus, increase productivity. Furthermore, it includes the set of IT policies, processes, and practices to pull it together in order to align the IT services […]
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