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Impact of new-age IT admins on the helpdesk ecosystem

The IT helpdesk has traditionally been the cornerstone of organizational support, tasked primarily with resolving technical issues and maintaining the robustness of IT infrastructure. These helpdesk ecosystems have long been characterized by their reactive nature, focusing on troubleshooting and resolving immediate IT problems as they arise. Traditionally, IT administrators played a central role in this […]
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488 min

Comparing Open-Source vs. Proprietary ITSM Platforms

Efficient IT Service Management (ITSM) is essential for organizations to manage their IT infrastructure, streamline operations, and improve service delivery. ITSM platforms are the backbone of these efforts by providing tools for incident management, service requests, asset tracking, and more. ITSM platforms help organizations maintain high operational standards while ensuring seamless interaction between the IT […]
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  1. ITSM

Spending More on ServiceNow in 2025? Learn with Infraon

IT service management (ITSM) has become a critical function for organizations to ensure seamless IT operations and customer satisfaction. ServiceNow has been one of the go-to ITSM solutions for many enterprises in recent years. However, with the ever-increasing demand for advanced ITSM capabilities, many organizations are finding themselves spending more on ServiceNow licenses and struggling […]
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Top Metrics to Monitor for AWS (ELB) Elastic Load Balancing
  1. ITOps
  2. Server Monitoring Software
  3. Video Blogs

Top Metrics to Monitor for AWS (ELB) Elastic Load Balancing

You can build load balancers for your application using elastic load balancing (ELB) without managing the servers that do the load balancing. However, because it’s a managed service, using conventional monitoring tools gives you less visibility. Utilizing the available AWS monitoring tools is, therefore, even more crucial. By deploying more servers as necessary, ELB (Elastic […]
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What is Service Request Management? Examples and Benefits
  1. ITSM
  2. Customer Service
  3. Video Blogs

What is Service Request Management? Examples and Benefits

Modern businesses must offer essential services and support to internal and external clients and employees to run efficiently. Unfortunately, not all service requests are easy to understand. Employees might need additional direction from the service provider and expectations about the caliber of service they can expect to use the service offered fully. Service request management, […]
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  1. Asset Management

Top 5 Asset Management Optimization Techniques For 2025

The asset management industry is becoming increasingly important for companies to maximize their techniques to stay competitive. As asset management technology progresses, so do all the techniques and strategies used to maximize profits and optimize asset management.    This blog covers the top five asset management optimization techniques for 2025 and provides insights on implementing them […]
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  1. Asset Management
  2. Fixed Asset Management
  3. Video Blogs

Challenges in Physical Verification of Fixed Assets

Are you confident that all your fixed assets inventory is accounted for? What if hidden discrepancies are draining your business resources? Fixed asset verification ensures that your fixed assets, such as machinery, vehicles, and equipment, are properly managed and tracked. Effective fixed asset tracking system remains a significant challenge for many businesses. This is where […]
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All About Office Supplies Inventory Management Software
  1. Asset Management
  2. Hardware Inventory Management
  3. Inventory Management
  4. Video Blogs

All About Office Supplies Inventory Management Software

In today’s highly competitive and digital era, maintaining an accurate inventory of office supplies is crucial for a company’s success. Not only does it ensure that employees have the necessary tools to do their jobs, but it also helps keep costs down by avoiding overstocking or understocking. That’s where office supplies inventory management software comes […]
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asset management software
  1. Asset Management
  2. Video Blogs

Key features to consider while choosing Asset Management Software

The asset management industry has grown significantly in recent years, driven in part by the need to keep pace with the competition and, in part, to meet evolving customer needs. As a result, organizations are increasingly looking for ways to ensure their assets are well-managed and protected against potential risks. This article will discuss the […]
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  1. Software License Management
  2. Asset Management

Future of software license management – Trends and innovations to watch out for

In today’s era of ubiquitous SaaS, software license management has become crucial for organizations that heavily rely on technology. Just to give a quick rundown, it entails closely monitoring and tracking software licenses to ensure that they possess the necessary licenses to meet current and future requirements.  It is currently a bigger need than ever […]
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  1. Asset Management
  2. Asset Maintenance Software
  3. Video Blogs

Best Asset Maintenance Software Guide in 2025

In today’s digital-first business environment, asset maintenance has become essential to any organization’s success. Proper maintenance of assets, ranging from equipment and machinery to buildings and facilities, can help businesses reduce costs, increase efficiency, and improve safety. However, managing assets can be challenging, especially if the organization relies on manual processes. Fortunately, asset maintenance software […]
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  1. ITAM
  2. Asset Management
  3. Video Blogs

Why IT Asset Management (ITAM) Is Important and Its Benefits

Information technology (IT) has become an essential component of modern business operations. Companies rely on IT assets such as hardware, software, and networks to manage their day-to-day activities, support their employees, and deliver products and services to customers. However, as organizations grow, their IT infrastructure becomes more complex, making it challenging to keep track of […]
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ITSM employee
  1. ITSM
  2. Digital Employee Experience (DEX)
  3. Good Reads

How ITSM Can Transform the Digital Experiences of Employees

It is no secret that the pandemic has greatly accelerated the need for digital transformation, and workplace technology is no exception. Meanwhile, the overarching move to omnichannel and digital-first approaches has dramatically reset employee needs. Furthermore, as we continue to move toward a modern world of hybrid working, organizations must optimize their employee experience (EX) […]
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