Network Configuration and Change Management: Best Practices Undoubtedly, networks are growing in complexity with devices, cloud integrations, and hybrid setups, which means managing configurations and changes is more crucial than ever before. It goes a long way to prevent disruptions, safeguard data, and meet regulatory requirements. After all, mishandled configurations can lead to outages, vulnerabilities, or penalties, while a well-executed NCCM strategy […] Written by Soumya Nandhakumar May 27, 2025May 27, 2025
Best practices for effective customer feedback management Customer feedback management (CFM) collects, analyzes, and responds to customer feedback. It is a crucial part of customer experience management and helps businesses to improve their products, services, and overall customer experience. There are many different ways to collect customer feedback, including surveys, customer interviews, focus groups, and customer comment cards. Once feedback is collected, […] Written by Harshvardhan Thakur November 17, 2022June 3, 2026
AI vs. Gen AI: Breaking Down the Key Differences for 2026 Imagine IT systems that fix themselves, customer service platforms that auto-resolve tickets, and organizations that detect and block fraud in milliseconds. This is not science fiction—it is the real-world impact of AI vs. Gen AI. While traditional AI drives automation and intelligent decision-making, Generative AI takes it further, writing reports, generating code, and crafting marketing […] Written by Ganesh N Kumar May 8, 2025March 17, 2026
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Asset Management Good Reads ITAM Risk Management Risk mitigation pays big in ITAM, but how to quantify it? It has been many years since organizations have woken up to the fact that implementing dynamic IT Asset Management (ITAM) practices isn’t just a luxury. It’s something that every organization is expected to have in place to boost operational efficiency, realize sizable cost savings, increase security governance, and, at times, even trigger business growth. However, […] Written by Arun Prasath R August 31, 2023February 18, 2025
Good Reads ITSM ITSM Consulting: A Deep Dive into Service Management Consultancy IT operations have become the backbone of virtually every organization, from startups to multinational corporations. As businesses increasingly rely on IT to drive growth, streamline operations, and foster innovation, the emphasis on effective IT service management (ITSM) has skyrocketed. Enter the ITSM consultant. These specialists serve as the bridge between complex IT processes and business […] Written by Soumya Nandhakumar August 30, 2023February 18, 2025
Good Reads ITSM Workflow Automation Integrated ITSM workflows: The backbone of efficient service management In an era where businesses are driven by digital transformation, how organizations manage their IT services can be the line between operational efficiency and systemic breakdown. Central to this is the concept of IT Service Management (ITSM) and, more pointedly, the ITSM workflow. This blog aims to unravel the nuances, benefits, and modern approaches to […] Written by Ganesh N Kumar August 29, 2023July 9, 2025
AI ITSM Service Desk Conversational AI Service Desk: The Future of ITSM In Information Technology Service Management (ITSM), the service desk plays a pivotal role in ensuring smooth operations and providing crucial support. Historically, these desks were predominantly governed by human agents. However, recent technological advancements have led to a growing shift toward the implementation of conversational AI service desks. These AI-powered desks bring enhanced efficiency, quick […] Written by PRAVEEN SINHA August 25, 2023July 7, 2025
Asset Management Software License Management SaaS License Management Introduction SaaS (Software as a Service) has revolutionized software consumption, and SaaS license management has emerged as a critical aspect of modern business operations. With organizations increasingly relying on cloud-based applications, efficiently managing SaaS licenses has become essential to ensure cost-effectiveness, compliance, and optimal resource allocation. In this blog, let’s better understand SaaS license management, […] Written by Soumya Nandhakumar August 23, 2023July 9, 2025
Good Reads ITOps Everything You Should Know About Collaborative Work Management In 2025 Introduction The imperative for streamlined collaboration and efficient task management stands as an undeniable truth. Amidst the intricate interplay of interconnected processes, systems, and cutting-edge technologies, the significance of adopting a coherent and meticulously structured approach cannot be overstated. This approach is essential not only for ensuring the seamless continuity of operations but also for […] Written by Sudhakar Aruchamy August 22, 2023July 7, 2025
AIOps Risk Management Video Blogs An Ultimate Guide To Understanding IT Risk Management Effective collaboration and streamlined task management are the cornerstones of success in the rapidly evolving landscape of Information Technology Operations (ITOPs). With intricate interplays of processes, systems, and technologies, a systematic approach becomes paramount to maintaining seamless operations and timely issue resolution. This is where the critical significance of IT Risk Management comes into play, […] Written by Soumya Nandhakumar August 21, 2023January 3, 2025
Asset Management ITAM Video Blogs A Comprehensive Guide to IT Asset Management In this technology-driven landscape, the efficient management of IT assets has become pivotal for organizational success. Enter IT Asset Management ITAM, a strategic practice that navigates the complexities of overseeing and optimizing a wide spectrum of IT resources. In this blog, let’s understand the core facets of ITAM, from its definition and benefits to its […] Written by Ganesh N Kumar August 18, 2023January 3, 2025
Helpdesk Software Video Blogs Exploring the world of helpdesks: A complete guide A robust IT help desk software has emerged as a critical driver of operational excellence and customer satisfaction. Internally, it promptly resolves technical challenges, fostering a productive and adaptable workforce. Externally, the helpdesk cultivates customer loyalty by delivering rapid and responsive solutions. However, a helpdesk’s performance hinges upon outcomes such as rapid response times, multichannel […] Written by Ganesh N Kumar August 17, 2023January 22, 2024
AI ITSM Why ITSM needs the human touch in the age of AI Remember how people used to say, “The more things change, the more they remain the same”? Perhaps, there’s some truth to it – existentially speaking! But as far as technology is concerned, it’s more like “the more things change, the more difficult it is to return to how things were.” So, if there’s one thing […] Written by Arun Prasath R August 17, 2023January 3, 2025
Asset Management ITSM Video Blogs The Complete Guide to CMDB As organizations grow and technologies advance, the need to keep track of an ever-expanding array of resources, from hardware and software to networks and personnel, has never been more critical. This is where a Configuration Management Database is a crucial tool for seamless asset management, offering a comprehensive solution to the complex challenge of maintaining […] Written by Deepak Kumar S August 16, 2023February 18, 2025
ITSM Video Blogs ITSM vs. CMDB: What Are The Main Differences? In today’s tech-driven business landscape, efficient IT management is a cornerstone of success. Two essential tools in this realm are IT Service Management (ITSM) and Configuration Management Database (CMDB). They work together to ensure seamless operations and optimal asset utilization. In this blog, we’ll explore ITSM vs. CMDB while comparing the two based on their […] Written by Ganesh N Kumar August 14, 2023January 22, 2024
