Benefits of Healthcare Asset Tracking in 2025 The use of technology in modern healthcare has greatly improved people’s lives. More than 1800 different types of medical devices are thought to be in use, according to data from the National Center for Biomedical Information. Asset tracking in the healthcare industry is evolving. Through 2024, the cutting-edge tools that allowed hospitals to track the […] Written by Ganesh Prabhakaran S November 16, 2022July 7, 2025
Tips for Hiring and Keeping Top IT Talent Building and retaining skilled IT teams is no minor feat since these professionals are pillars of innovation, service quality, and market competitiveness. Yet, many companies face the challenge of retaining them. Unfortunately, high turnover disrupts continuity, increases recruitment and training expenses, and results in the loss of invaluable knowledge. Addressing this retention challenge becomes a […] Written by Shafiq Muhammad October 18, 2023July 4, 2025
The Future of VLANs: Are They Still Relevant in Modern Networking? VLANs (Virtual Local Area Networks) have long been essential in networking, allowing network segmentation to improve security, efficiency, and traffic management. Traditionally, VLANs helped organizations optimize their IT infrastructure by isolating devices within a network, reducing congestion, and enhancing security. Today, VLANs remain critical for maintaining stability and performance as networks grow more complex with […] Written by Prashanth March 27, 2025June 18, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Good Reads ITSM Workflow Automation Integrated ITSM workflows: The backbone of efficient service management In an era where businesses are driven by digital transformation, how organizations manage their IT services can be the line between operational efficiency and systemic breakdown. Central to this is the concept of IT Service Management (ITSM) and, more pointedly, the ITSM workflow. This blog aims to unravel the nuances, benefits, and modern approaches to […] Written by Pon Vijaya Raghvan August 29, 2023July 9, 2025
AI ITSM Service Desk Conversational AI Service Desk: The Future of ITSM In Information Technology Service Management (ITSM), the service desk plays a pivotal role in ensuring smooth operations and providing crucial support. Historically, these desks were predominantly governed by human agents. However, recent technological advancements have led to a growing shift toward the implementation of conversational AI service desks. These AI-powered desks bring enhanced efficiency, quick […] Written by PRAVEEN SINHA August 25, 2023July 7, 2025
Asset Management Software License Management SaaS License Management Introduction SaaS (Software as a Service) has revolutionized software consumption, and SaaS license management has emerged as a critical aspect of modern business operations. With organizations increasingly relying on cloud-based applications, efficiently managing SaaS licenses has become essential to ensure cost-effectiveness, compliance, and optimal resource allocation. In this blog, let’s better understand SaaS license management, […] Written by Chandana August 23, 2023July 9, 2025
Good Reads ITOps Everything You Should Know About Collaborative Work Management In 2025 Introduction The imperative for streamlined collaboration and efficient task management stands as an undeniable truth. Amidst the intricate interplay of interconnected processes, systems, and cutting-edge technologies, the significance of adopting a coherent and meticulously structured approach cannot be overstated. This approach is essential not only for ensuring the seamless continuity of operations but also for […] Written by Vinutha August 22, 2023July 7, 2025
AIOps Risk Management Video Blogs An Ultimate Guide To Understanding IT Risk Management Effective collaboration and streamlined task management are the cornerstones of success in the rapidly evolving landscape of Information Technology Operations (ITOPs). With intricate interplays of processes, systems, and technologies, a systematic approach becomes paramount to maintaining seamless operations and timely issue resolution. This is where the critical significance of IT Risk Management comes into play, […] Written by Prashanth August 21, 2023January 3, 2025
Asset Management ITAM Video Blogs A Comprehensive Guide to IT Asset Management In this technology-driven landscape, the efficient management of IT assets has become pivotal for organizational success. Enter IT Asset Management ITAM, a strategic practice that navigates the complexities of overseeing and optimizing a wide spectrum of IT resources. In this blog, let’s understand the core facets of ITAM, from its definition and benefits to its […] Written by Shafiq Muhammad August 18, 2023January 3, 2025
Helpdesk Software Video Blogs Exploring the world of helpdesks: A complete guide A robust IT help desk software has emerged as a critical driver of operational excellence and customer satisfaction. Internally, it promptly resolves technical challenges, fostering a productive and adaptable workforce. Externally, the helpdesk cultivates customer loyalty by delivering rapid and responsive solutions. However, a helpdesk’s performance hinges upon outcomes such as rapid response times, multichannel […] Written by Suraj Niyogi August 17, 2023January 22, 2024
AI ITSM Why ITSM needs the human touch in the age of AI Remember how people used to say, “The more things change, the more they remain the same”? Perhaps, there’s some truth to it – existentially speaking! But as far as technology is concerned, it’s more like “the more things change, the more difficult it is to return to how things were.” So, if there’s one thing […] Written by Arun Prasath R August 17, 2023January 3, 2025
Asset Management ITSM Video Blogs The Complete Guide to CMDB As organizations grow and technologies advance, the need to keep track of an ever-expanding array of resources, from hardware and software to networks and personnel, has never been more critical. This is where a Configuration Management Database is a crucial tool for seamless asset management, offering a comprehensive solution to the complex challenge of maintaining […] Written by Manjeet Gupta August 16, 2023February 18, 2025
ITSM Video Blogs ITSM vs. CMDB: What Are The Main Differences? In today’s tech-driven business landscape, efficient IT management is a cornerstone of success. Two essential tools in this realm are IT Service Management (ITSM) and Configuration Management Database (CMDB). They work together to ensure seamless operations and optimal asset utilization. In this blog, we’ll explore ITSM vs. CMDB while comparing the two based on their […] Written by Aswin V P Ram August 14, 2023January 22, 2024
ITSM Video Blogs Everything You Should Know About ITSM Metrics Introduction Effective IT Service Management (ITSM) is essential to ensure the seamless delivery of IT services that drive organizational success. Within ITSM, metrics play a pivotal role, serving as the compass that guides organizations toward operational excellence, continuous improvement, and informed decision-making. This blog explores the intricate world of ITSM metrics, highlighting their benefits, unveiling […] Written by Manjeet Gupta August 11, 2023February 18, 2025
ITSM Software Alternatives Comparing Symphony Summit and Infraon: A Comprehensive Analysis in 2025 As most businesses increasingly rely on technology to drive their success, the need for robust ITSM software has never been more critical. In this blog, we explore Symphony Summit and Infraon in-depth, pitting their features, capabilities, and performance against one another. By delving into the pros and cons of these competing solutions, we aim to […] Written by Ganesh N Kumar August 10, 2023February 18, 2025
