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Critical MSP capabilities for ITIM: Handling the complexities of modern IT infrastructure

Seamless management of modern IT infrastructure assets is easier said than done. With the unpredictable demands of users, organizations face several challenges in achieving modern IT Infrastructure Asset Management (ITIM).  It is where Managed Service Providers (MSPs) come in, driving success by addressing the most pressing challenges. Their expertise empowers organizations to maintain a healthy […]
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12560 min

From legacy to leading-edge: 7 ways to strengthen the IT backbone of FinOps in 2024

A decade ago, FinOps was primarily entrenched in legacy systems. These systems, while reliable, often lacked the agility and efficiency required in a fast-paced, technology-driven world. Organizations had their financial operations hamstrung by clunky interfaces, limited integration capabilities, and manual processes.  As you already know, there has since been an unprecedented evolution of automation, cloud […]
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37767 min

 How Enterprises Can Enhance SD-WAN Performance Monitoring  

Deploying Software-Defined Wide Area Network (SD-WAN Management) is no small feat. It’s a journey that often spans months, filled with technology reviews, inquiries from senior stakeholders, and rigorous justifications for the purchase. However, once SD-WAN is deployed, challenges emerge when the network falters or performance dips, leaving teams in a scramble to pinpoint the root […]
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  1. Editor's choice
  2. Featured
  3. Infraon Story

How I went from a UX designer to starting two companies that solve the biggest ITOps challenges

In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […]
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glossary what is itsm relation to itil
  1. ITSM
  2. AI
  3. AIOps

How can AI-powered ITSM put an end to nightmarish incidents?

Unmanageable incidents are the stuff that nightmares are made for – as far as ITOps managers and their teams are concerned. Sometimes, risks become issues. Other times, incidents turn into problems. Any of these could lead to disastrous consequences, such as security breaches, unexpected data risks, and unplanned application downtimes – all of which directly […]
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cost optimization agile age
  1. Cost Management

Reduce IT costs without increasing incidents and escalations

As technology in business continues to evolve, IT costs can quickly add up. Companies may be looking for ways to reduce IT costs while maintaining a high customer service level. This article will discuss the potential benefits of lowering IT costs without increasing incidents and escalations. We will explore strategies to reduce IT costs, improve […]
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1912 OM blog ConfigureOffice365 s 1 1
  1. IT Ticket

Reduce IT Tickets without impacting end user productivity

In today’s technology-dependent world, businesses must keep their IT infrastructure running smoothly. However, resolving IT tickets can be time-consuming and costly and can significantly impact end-user productivity. This article will discuss how businesses can reduce IT tickets without impacting end-user productivity. We’ll explore how IT departments can leverage technology, enhance processes, and optimize resources in […]
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inc
  1. Incident Response
  2. ITSM

6 Phases for Better Incident Response SANS

Incident response is a critical component of every comprehensive security program. Knowing how to respond appropriately to security incidents is essential for any organization. This article will discuss the six phases of incident response and how they can help organizations better protect their networks and data from security threats.  Each phase of the incident response […]
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10 Ways to Reduce Your IT Cost 1 min
  1. IT Budget
  2. IT Planning

10 ways to reduce your IT cost

The importance of reducing IT costs cannot be overstated. IT costs can make the difference between success and failure in today’s increasingly competitive business environment. The cost of IT can represent a significant portion of a business’s budget, and reducing these costs can positively impact the company’s bottom line and overall efficiency. This article will […]
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Service Level Agreement (SLA) - Learn About it in 2023
  1. Good Reads
  2. Service Level Agreement

Service Level Agreement (SLA) – Learn About it in 2024

Whatever service you provide to customers—financial, SaaS, IT support, staffing, consulting, etc.—you need the appropriate service level agreements (SLAs) to build trust. However, many claim that if people trust one another, why do they need a written agreement, and who will read it anyhow? While it’s true that no one likes to read a formal […]
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IT Budgeting: Importance, Tips, and Best Practices
  1. Good Reads
  2. IT Budget
  3. IT Planning

IT Budgeting: Importance, Tips, and Best Practices

Whether you are a small non-profit business owner or an enterprise-level manufacturer, you need technology to operate. Additionally, it has become a necessary tool that directly impacts your company’s success. While technology has been a focal point for businesses, IT budgets need to shift from a project-to-project execution approach to one that is capacity-based and […]
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change management questions saas
  1. Change Management Models
  2. ITSM

What is Change Management? Benefits, Process, and Best Practices

The worldwide digital revolution of industries necessitates enterprises to include the change in their development strategy. You might be better prepared to implement changes in your organization by comprehending the objectives, types, advantages, and difficulties of change management. Utilizing available technology to address organizational difficulties and grasp economic opportunities is the core of digital transformation. […]
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Disk Monitoring
  1. Network Monitoring System

What is Disk I/O? Importance and Features of Disk Monitoring

Every storage system, on-site or in the cloud, keeps its data on a server. The disc is divided into partitions to arrange files according to usage and facilitate read/write operations. A partition may house all or a portion of the disc space. The amount of space the storage device requires to read/write a process is […]
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guide to incident managment
  1. ITSM
  2. Good Reads
  3. Incident Management

What is Incident Management in ITSM?

The major objective of incident management is to improve communication between end users and IT agents. Good incident management has self-service features that allow users to submit tickets for requests and issue reports, including automation, which is used to manage these tickets.  “Governing the life cycle of all incidents to promptly return to normal service […]
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Infraon Problem Management min 1
  1. Good Reads
  2. ITIL Software
  3. ITSM
  4. Problem Management

What is Problem Management and Other Key ITIL Processes?

A robust IT service should include the ITIL problem management process since it is crucial for the long-term supply of services. Understanding the ITIL problem management process flow is vital to any organization when numerous events coincide or the same incident occurs multiple times.  When incidents occur, productivity is hampered, and prompt solutions are offered, […]
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Key Steps for IT Service Desk When You are Struggling
  1. Service Desk
  2. Good Reads

Key Steps for IT Service Desk When You are Struggling

The modern business landscape relies heavily on technology, and an efficient IT service desk is essential for keeping an organization’s operations running smoothly. Unfortunately, IT service desks can often become overwhelmed with requests and unable to deliver the quality of service needed. It can lead to frustrated end-users, lost productivity, and decreased customer satisfaction. Fortunately, […]
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