How Financial Institutions Can Maximize the ROI of IT Assets In the financial sector, managing IT assets can present a complex set of barriers due to the industry’s complexity and regulatory demands. Management strategies can greatly enhance the Return on Investment (ROI) of these assets. After all, the financial industry operates in a highly regulated environment that demands rigorous oversight and compliance. The range of […] Written by Soumya Nandhakumar July 1, 2024July 7, 2025
What Is IT Operations? A Complete Guide for IT Operations Managers in 2026 Defining IT Operations (ITOps) IT Operations keeps systems running, services stable, and users supported across on-prem, cloud, and hybrid environments. It covers everything involved in maintaining daily technology functions: managing infrastructure, monitoring performance, controlling risk, resolving incidents, and ensuring business continuity. For teams asking What is IT Operations? – the answer starts here, with the processes and responsibilities that keep an organization’s digital backbone steady. […] Written by Sudhakar Aruchamy December 26, 2025December 26, 2025
The art and science of bridging the goals of IT teams and customer success teams The IT department designs, implements, and maintains the technology backbone of any enterprise’s operations. Their decisions about systems architecture, software deployment, and security directly influence the daily tools and platforms the customer success team uses. In turn, the customer success team, constantly interacting with clients, provides invaluable feedback on system functionalities, performance issues, and user […] Written by Mohitakshi Agrawal October 20, 2023January 22, 2024
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
AI Good Reads Helpdesk Software AI-Helpdesk: Beyond Tech Glitches to Customer Delight and Happiness The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. AI helpdesk software now plays a significant role in shaping a customer’s perception of a brand. The modern AI helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard. […] Written by Deepak Kumar S September 25, 2023April 9, 2025
AI Good Reads AI-Driven Sentiment Analysis: Embracing the Future of Insights As a sales and marketing specialist, you always strive to provide a seamless and personalized experience for your customers and prospects. However, it can be challenging to thoroughly understand their opinions and emotions during a conversation and over time when they interact with your business regularly. This is particularly true if you connect with them […] Written by Mohitakshi Agrawal September 22, 2023March 27, 2025
ITSM Vendor Management Supplier and Vendor Management in IT Service Management (ITSM) IT Service Management (ITSM) has become essential to any organization’s success in today’s technologically advanced environment. Organizations frequently rely on a broad ecosystem of vendors and providers when sourcing the hardware, software, and other essential components needed to maintain and improve their IT infrastructure. ITSM professionals need to create efficient vendor and supplier management techniques […] Written by Deepak Gupta September 21, 2023November 20, 2024
Asset Management ITAM Video Blogs The Ultimate Guide to IT Asset Management: A Step-by-Step Checklist Are you still relying on spreadsheets and a pen-and-paper approach to track your company’s assets? Although using manual procedures to keep track of your equipment makes sense, these asset management methods are outdated and error-prone. In fact, 46% of organizations say that human error is their biggest challenge when it comes to effectively reporting on […] Written by Ganesh N Kumar September 20, 2023July 4, 2025
ITSM A Comprehensive Guide on ITSM Tool Evaluation and Selection Do you know 80% of employees spend half of their workweek on “rework” caused by poor communication? Given that, it is no more surprising that – many business leaders like you are already tired of siloed interactions between multiple departments getting in the way of IT service! So, are you on a quest for a […] Written by Ramesh Pratap Tiwari September 19, 2023July 4, 2025
Cost Management Helpdesk Software Return on Investment An Ultimate Guide to ROI of Helpdesk Solutions in 2025 Did you know that 88% of B2B customers expect personalized service similar to what they receive as consumers? Imagine having tools that meet and exceed these expectations while boosting business. Customers can choose their preferred communication channels in today’s interconnected digital ecosystem. A robust helpdesk solution recognizes diversity and offers a spectrum of options to […] Written by PRAVEEN SINHA September 15, 2023July 9, 2025
AI Helpdesk Software When generative AI helpdesks take control, will humans make the cut? Let’s take a nostalgic trip down memory lane of traditional IT helpdesks. It’s reminiscent of waiting in long lines only to be told you’re in the wrong line. Or being serenaded by never-ending loops of elevator music? But, in a world where businesses are now laser-focused on customer success, these methods are antiquated and impractical. […] Written by Arun Prasath R September 14, 2023February 18, 2025
ITOps SaaS The Next Big Thing in SaaS IT Operations Management Introduction: In today’s technology-driven world, businesses rely on their IT infrastructure to secure smooth business operations, increase productivity, and deliver excellent customer experiences. IT Operations Management (ITOM Tool) is vital in maintaining these complex IT systems’ performance, availability, and reliability. One approach that has gained significant popularity in recent years is Software-as-a-Service (SaaS) IT Operations […] Written by Deepak Gupta September 12, 2023February 12, 2026
Asset Management Striving for ITAM Excellence: The Role of IT Asset Tagging in 2025 Why should you consider IT asset tagging in business? Have you ever considered how it can improve visibility, making it easy to keep track of assets while reducing the risk of loss or theft? Did you know it can help you manage an organization’s inventory systematically, providing valuable data for planning, budgeting, and optimizing resources? […] Written by Soumya Nandhakumar September 11, 2023January 6, 2025
AI Chatbot Customer Service Ticket Management Transforming Customer Service: Harnessing the Potential of Natural Language Processing As a growth-oriented business leader, you are well aware that providing an amazing customer experience (CX) is one of the key goals for any company, regardless of industry. Whether placing an order, requesting a product exchange, or inquiring about a billing concern, today’s customers expect quick and clear answers to their queries. According to HubSpot […] Written by Sudhakar Aruchamy September 7, 2023February 18, 2025
Good Reads The Ultimate IMACD Process Guide for Seamless Transitions in 2025 Today, how do organizations navigate transformative efforts to remain competitive and adapt to market shifts? These transitions, from mergers and relocations to technological upgrades, often bring disruptions and challenges. But what role does IMACD play in managing these transitions? In this blog, you will find an In-depth examination of the vital significance of the IMACD […] Written by Soumya Nandhakumar September 5, 2023April 16, 2025
Asset Management Good Reads ITAM Risk Management Risk mitigation pays big in ITAM, but how to quantify it? It has been many years since organizations have woken up to the fact that implementing dynamic IT Asset Management (ITAM) practices isn’t just a luxury. It’s something that every organization is expected to have in place to boost operational efficiency, realize sizable cost savings, increase security governance, and, at times, even trigger business growth. However, […] Written by Arun Prasath R August 31, 2023February 18, 2025
