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Managing IT assets can be a challenging task for businesses of any size. Whether it’s hardware, software, or other technology resources, keeping track of everything and ensuring it is all up-to-date and functioning properly is essential to maintain a competitive edge. Freshservice is a cloud-based IT service management (ITSM) software that helps organizations streamline their asset management processes. One of the most critical aspects of Freshservice is its pricing plan, which can significantly impact an organization’s bottom line. In this article, we will explore Freshservice’s asset pricing plan and cost guide, examining the different pricing tiers, features, and benefits to help you determine which plan is best for your organization’s needs and budget.

Related article: Jira ITSM Pricing Plan & Cost Guide

IT Asset Management (ITAM) software is designed to help organizations manage their hardware and software assets, track their usage, and streamline the procurement and disposal of assets. The pricing of ITAM software can vary depending on the specific features and functionalities the software vendor provides.

Generally, ITAM software pricing is based on one of two models: perpetual licensing or subscription-based licensing.

  • Perpetual licensing involves a one-time payment for the software, which grants the user access to the software in perpetuity. The cost of perpetual licensing is typically higher upfront, but no ongoing subscription fees exist. The price of perpetual licensing is typically based on the number of assets being managed and the number of users.
  • On the other hand, subscription-based licensing involves ongoing payments for the software, usually on a monthly or annual basis. Subscription-based pricing is typically based on the number of managed assets and users accessing the software. The advantage of subscription-based licensing is that the cost is spread over time, making it more affordable for organizations with limited budgets.

The pricing of ITAM software can also be influenced by the specific features and functionalities offered by the software. Some vendors offer basic ITAM features such as asset discovery, inventory management, and reporting, while others provide advanced features such as software license management, contract management, and financial management.

In terms of actual pricing, ITAM software can range from a few hundred dollars to several thousand dollars per year, depending on the vendor and the level of functionality required. For example, a basic ITAM software package for a small business might cost around $500 per year, while a more advanced software package for a large enterprise might cost $10,000 or more annually.

Overall, ITAM software pricing is based on the number of assets being managed, the number of users accessing the software, and the specific features and functionalities the software offers. Organizations must evaluate their ITAM needs and compare the pricing and functionality of different software vendors before making a purchase decision.

Key Features of Asset Management Software

Asset management software is a tool used to track, manage and optimize assets. These assets may include tangible assets such as computers, equipment, and vehicles and intangible assets like software licenses, contracts, and patents. The key features of asset management software vary depending on the organization’s needs, but some common features include:

Asset Tracking:

The software allows an organization to monitor and track the location and condition of their assets and essential details like purchase dates, warranty information, and maintenance history. Asset tracking can help organizations avoid lost or stolen assets, reduce maintenance costs and downtime, and optimize asset utilization.

Asset Maintenance and Repair:

Asset management software enables organizations to schedule and track maintenance and repair activities. This feature helps ensure that assets are properly maintained and serviced, which can extend their useful life and reduce repair costs.

Asset Depreciation:

The software can also calculate the depreciation of assets over time, providing organizations with an accurate picture of an asset’s current value. This information is essential for accounting and making informed decisions about when to retire or replace assets.

Asset Utilization:

Freshservice asset
Image by jcomp on Freepik

Asset management software can provide insights into the utilization of assets, such as how often an asset is used, how long it is used, and whether it is being used efficiently. These insights can help organizations identify opportunities to optimize asset usage and reduce costs.


Asset management software can integrate with other systems, such as purchasing or finance software, to streamline processes and provide a more complete picture of an organization’s assets.


Many asset management software solutions offer customization options, including adding custom fields, creating custom reports, and configuring notifications and alerts.

Asset management software can help organizations effectively manage and optimize their assets. Whether an organization is tracking tangible or intangible assets like software licenses and contracts, asset management software can provide valuable insights and streamline processes, ultimately improving an organization’s bottom line.

What is Freshservice Asset, and how it helps? 

Freshservice Asset is an asset management software that helps businesses keep track of their assets, manage inventory, and streamline their asset lifecycle processes. It is part of the Freshservice suite of products offered by Freshworks Inc., a leading provider of cloud-based business software.

Freshservice Asset enables businesses to maintain an accurate inventory of their assets in a centralized repository, including hardware, software, and other resources. The software helps companies to track asset details such as purchase date, warranty status, lease agreements, and location, allowing them to make informed decisions about asset usage and management.

The software provides a range of features to help businesses manage their assets more efficiently. These include automated asset discovery, asset tracking and management, reporting and analytics, and software license management. Freshservice Asset also supports asset workflows, enabling businesses to automate and standardize their asset management processes and improve compliance.

Freshservice Asset helps businesses streamline their asset lifecycle processes, reducing manual effort and ensuring asset data is up-to-date and accurate. The software supports asset procurement, enabling enterprises to manage vendor relationships, purchase orders, and invoices. It also supports asset deployment, allowing businesses to track asset installation, configuration, and distribution across their organization.

Businesses can use Freshservice Asset to improve their asset utilization and reduce unnecessary spending on hardware and software. The software helps identify underutilized assets, track usage patterns, and optimize asset allocation. This enables businesses to make better decisions about asset investments and reduce costs associated with underutilized or redundant assets.

Freshservice Asset is a powerful asset management software that enables businesses to streamline their asset lifecycle processes, maintain an accurate inventory of assets, and optimize asset utilization. By using Freshservice Asset, companies can reduce costs, improve compliance, and enhance operational efficiency.

Freshservice Asset Pricing 

You can get a 21-day free trial before signing up for the package that suits you best. Here’s an overview of their subscription plans:

The Starter package costs $29/agent/month (billed monthly) or $19/agent/month (billed annually). With this plan, you get

  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • Workflow Automator
  • Orchestration
  • Access Controls Starter
  • Analytics Starter
  • Multiple Portal Languages
  • Custom SSL
  • Marketplace Apps
  • Mobile Apps
  • 1000 Orchestration transactions/mo/account

The Growth plan comes at $59/agent/month (billed monthly) or $49/agent/month (billed annually), and you get the starter package plus

  • Service Catalog
  • Asset Management – 100 free assets
  • Purchase Order Management
  • Employee Onboarding
  • Portal Customization
  • MSP Mode
  • Multiple SLAs
  • Business Rules
  • Approval Workflows
  • Business Hours
  • 2000 Orchestration transactions/mo/account

Then comes the Pro package at $115/agent/month (billed monthly) or $95/agent/month (billed annually). 

ITSM + Project Management for large organizations. 

  • Everything in GROWTH 
  • Problem Management
  • Change Management
  • Release Management
  • Project Management
  • Software License Management
  • Contract Management
  • Alert Management
  • Analytics Pro
  • Access Controls Pro
  • Team Dashboards
  • IP Range Restrictions
  • 5000 Orchestration transactions/mo/account

Finally, you have the Enterprise plan at $145/agent/month (billed monthly) or $119/agent/month (billed annually)

Service management solution for enterprises

  • Everything in PRO and…
  • Freddy Virtual Agent on MS Teams with 2000 suggestions/mo/account
  • Freddy Agent Assist
  • Sandbox
  • Audit Logs
  • HIPAA Compliance
  • Dedicated Customer Success Manager
  • 20,000 Orchestration transactions/mo/account

Freshservice Asset Advantages and Disadvantages 

freshservice asset
Image by pch.vector on Freepik

Freshservice provides various functionalities, including asset management. Here are some advantages and disadvantages of Freshservice Asset:


  • Centralized asset management: Freshservice Asset provides a centralized platform to manage all the assets in an organization. It allows users to track and manage hardware, software, and other IT assets from a single dashboard, making monitoring and maintaining them easier.
  • Automated asset tracking: With Freshservice Asset, you can automate the tracking of assets by scanning network devices and importing asset information. This saves time and reduces errors associated with manual data entry.
  • Customizable reports: Freshservice Asset allows you to create customizable reports on asset utilization, warranty, and depreciation. This feature helps you make informed decisions about asset investments and optimize their usage.


  1. Limited integrations: Freshservice Asset has limited integrations with other third-party software. This may cause difficulties for businesses that use multiple applications to manage their IT infrastructure.
  2. Limited scalability: Freshservice Asset may not be suitable for large organizations with complex IT infrastructures. The software may not be able to handle large volumes of data, and the lack of scalability can limit its effectiveness.

Infraon Assets may be a better choice than Freshservice Asset due to its competitive pricing. Infraon ITSM offers a flexible pricing model that allows users to pay only for the needed features, making it more cost-effective for small to medium-sized businesses. Infraon ITAM allows potential users to test the platform before committing to a paid plan.

Features of Infraon ITAM

Infraon ITAM (IT Asset Management) software is a comprehensive solution designed to help businesses manage their IT assets more effectively. Here are some of its core features:

  • Asset discovery
  • Asset tracking
  • Software license management
  • Contract management
  • Inventory management
  • Asset lifecycle management
  • Reporting and analytics
  • Integration
  • Security.
  • Compliance management

Related article: Freshservice Alternatives & Competitors in 2023


Who are some Freshservice Asset competitors?

While Freshservice Asset Management is a top-tier solution in its own right, several other asset management software tools compete with Freshservice Asset in terms of features and functionality.

Here are some Freshservice Asset competitors worth considering:

  1. ServiceNow Asset Management: ServiceNow Asset Management is a leading IT asset management software solution many large organizations use. It offers a comprehensive suite of features for managing IT assets, including inventory tracking, software license management, and hardware lifecycle management.
  2. ManageEngine AssetExplorer: ManageEngine AssetExplorer is another popular asset management software tool with many features, including automated asset discovery, software license management, and hardware asset tracking.
  3. SolarWinds Asset Management: SolarWinds Asset Management is a cloud-based asset management solution that helps businesses track and manage their IT assets. It includes hardware and software inventory tracking, license management, and asset depreciation tracking.
  4. Ivanti IT Asset Management: Ivanti IT Asset Management is an enterprise-level IT asset management solution that provides advanced features such as discovery and inventory, asset lifecycle management, and software license management. It also includes integration with other Ivanti products, such as Ivanti Endpoint Manager.

Who is Infraon for?

Infraon’s products and services are designed to meet the needs of businesses and organizations that operate across industries and any individual or entity that requires advanced connectivity solutions. Infraon’s solutions suit businesses of all sizes, from small startups to large enterprises. They provide a range of customizable options, including software and hardware integration, end-to-end connectivity solutions, and cloud-based services. This allows Infraon to cater to each of its customer’s unique needs and requirements.

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