AI Agent Assistance for Customer Support: Everything You Should Know Bringing in Artificial Intelligence (AI) into customer support functions has become increasingly crucial. AI agent assistance represents a mix of human expertise and AI capabilities, aiming to enhance the quality and speed of customer service. It streamlines support operations while measurably improving customer experience by providing timely, accurate, and personalized assistance. Related blog: Transforming Customer […] Written by Sanjiv Vaigankar June 21, 2024January 3, 2025
Transforming Customer Support: An Implementation Guide to Generative AI-Assisted Helpdesks Customer support is an integral part of any business, and providing top-notch service can make or break your reputation. In today’s fast-paced digital landscape, customers demand quicker and more efficient solutions to their problems. This is where Generative AI-assisted helpdesks come into play, revolutionizing customer support as we know it. In this blog, we’ll explore […] Written by Muddada Shyam Sunder December 14, 2023February 18, 2025
How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022February 18, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022February 18, 2025
Asset Management Asset Tracking Software Alternatives The 5 best asset tracking software in 2025 Best asset tracking software is a technical process that involves identifying, monitoring, and managing physical and virtual assets using technology. Asset tracking aims to provide organizations with real-time visibility into the location and status of their assets, which can help improve operational efficiency, reduce costs, and mitigate risks. Related article: Asset Management Software For MSP […] Written by Soumya Nandhakumar May 10, 2023April 17, 2025
AIOps Digital Employee Experience (DEX) ITOps Video Blogs ITOM as the Gateway to AIOps and DEX With the growing complexity of IT environments, it has become increasingly challenging to manage IT operations manually. The advent of advanced technologies such as Artificial Intelligence (AI) and Machine Learning (ML) has led to the development of AIOps and Digital Experience Management (DEX), which leverage ITOM capabilities to deliver even more significant benefits. Before getting […] Written by Chandana May 9, 2023January 22, 2024
Asset Management Asset Optimization How Asset Optimization Helps Small Businesses? Small and medium-sized businesses face numerous challenges when it comes to managing their assets, from limited resources to a lack of specialized expertise. Asset optimization can be a powerful tool to help small businesses overcome these challenges and improve their operations. Small businesses can reduce costs, increase revenue, and improve their overall performance by maximizing […] Written by Pon Vijaya Raghvan May 8, 2023November 20, 2024
Asset Management Hardware Inventory Management Inventory Management Software Alternatives The 7 Best IT Asset Inventory Software in 2025 Organizations of all sizes rely heavily on IT assets to support their daily operations. Managing these assets can be challenging, from computers and servers to software licenses and network devices, especially for businesses with complex IT infrastructures. That’s where IT asset inventory software comes in handy. These tools help companies to keep track of their […] Written by Chandana May 8, 2023January 6, 2025
ITSM Infraon Desk Software Alternatives The 9 Best ServiceNow Alternatives and Competitors in 2025 ServiceNow is a robust platform that streamlines IT operations and automates business processes. However, it can be quite expensive for smaller businesses and may not offer all the features that organizations require. ServiceNow ITSM is a tool that offers various features and functionalities to help organizations manage their IT services effectively. Some key features of […] Written by Samaresh Mandal May 6, 2023April 10, 2025
Asset Lifecycle Management Asset Management Video Blogs IT Asset Lifecycle Management: A Complete Guide for 2025 The concept of asset lifecycle management (ALM) has been the lead of enterprise operations for many years, and its importance is likely to continue in the coming years. ALM plays a crucial role in helping enterprises manage the acquisition, maintenance, and disposal of their assets and resources. Companies that manage their asset lifecycle will benefit from […] Written by Soumya Nandhakumar May 5, 2023February 28, 2025
Asset Management Return on Investment Video Blogs Asset Management ROI Complete Guide Asset management is an essential component of every corporate operation. It refers to managing a company’s assets to optimize its value and returns. Asset management’s essential purpose is maximizing return on investment (ROI) while avoiding risks. Many businesses and equipment managers are talking about asset management. It promises a methodical approach to managing, enhancing, and […] Written by Chandana May 4, 2023April 17, 2025
Asset Management MSP Solutions Asset Management Software For MSP Managing IT assets can be complex for any Managed Service Provider (MSP). The sheer number of IT assets across multiple customers can quickly become overwhelming. Fortunately, Asset Management Software for MSPs is available to help efficiently track and manage IT assets. This article will explore the various features of Asset Management Software for MSPs and […] Written by Sudhakar Aruchamy May 3, 2023March 21, 2025
Asset Management Software Alternatives The 6 Best IT Asset Control Software in 2025 In today’s technology-driven world, managing and controlling IT assets has become increasingly important for organizations of all sizes. With the proliferation of devices and software, keeping track of everything and ensuring they are utilized effectively may be daunting. This is where IT asset control software provides a centralized platform for managing, tracking, and optimizing all […] Written by Aswin V P Ram May 2, 2023March 24, 2025
Asset Management Asset Maintenance Software Video Blogs What is An Asset Register, And What Are The Benefits of Maintaining Asset Registers? An asset register is a comprehensive record-keeping system that tracks and manages an organization’s physical, financial, and non-financial assets. It provides a detailed inventory of all its assets and relevant information such as their location, condition, and value. Maintaining an up-to-date register of assets has become essential for companies of all sizes and industries in […] Written by Prashanth April 28, 2023February 18, 2025
ITSM Spending More on ServiceNow in 2025? Learn with Infraon IT service management (ITSM) has become a critical function for organizations to ensure seamless IT operations and customer satisfaction. ServiceNow has been one of the go-to ITSM solutions for many enterprises in recent years. However, with the ever-increasing demand for advanced ITSM capabilities, many organizations are finding themselves spending more on ServiceNow licenses and struggling […] Written by Manjeet Gupta April 27, 2023April 10, 2025
ITOps Server Monitoring Software Video Blogs Top Metrics to Monitor for AWS (ELB) Elastic Load Balancing You can build load balancers for your application using elastic load balancing (ELB) without managing the servers that do the load balancing. However, because it’s a managed service, using conventional monitoring tools gives you less visibility. Utilizing the available AWS monitoring tools is, therefore, even more crucial. By deploying more servers as necessary, ELB (Elastic […] Written by Deepak Gupta April 26, 2023January 22, 2024
