Risk mitigation pays big in ITAM, but how to quantify it? It has been many years since organizations have woken up to the fact that implementing dynamic IT Asset Management (ITAM) practices isn’t just a luxury. It’s something that every organization is expected to have in place to boost operational efficiency, realize sizable cost savings, increase security governance, and, at times, even trigger business growth. However, […] Written by Arun Prasath R August 31, 2023February 18, 2025
Your Guide to Setting Up a Gen AI-Powered Helpdesk Customer support is an integral part of any business, and providing top-notch service can make or break your reputation. In today’s fast-paced digital landscape, customers demand quicker and more efficient solutions to their problems. This is where Generative AI-based IT helpdesk software comes into play, revolutionizing customer support as we know it. In this blog, […] Written by Vinutha March 29, 2024July 4, 2025
How IT managers and MSPs achieve NMS success together Network Monitoring Systems are crucial for monitoring, managing, and optimizing network resources. They provide a centralized view of the network’s health, performance, and security. As networks grow in complexity, involving a mix of legacy and cloud-based infrastructures, the role of NMS and achieving NMS Success becomes more challenging. Some of its challenges include scalability, real-time […] Written by Manjeet Gupta February 9, 2024July 4, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Helpdesk Software How Helpdesk Software Benefits Your Business in 2025 Having a unified central helpdesk software has multidimensional benefits for businesses. Helpdesk software offers a robust solution by creating a definite workflow to raise tickets and seek interventions. This is much better than having disparate systems with no role definitions as such. Customer interactions help cement relations, ultimately contributing to brand building in a big […] Written by Samaresh Mandal July 8, 2022July 9, 2025
ITOps Uptime Monitoring Software Reasons Why Website Uptime Monitoring is Important for Your Business Uptime is defined as the time during which the system is functioning well without any failures. Uptime monitoring is the standard of the metric measured in percentage that determines the reliability or stability of the system. The long uptime for any system is good as it works efficiently and doesn’t require any administrative assistance or […] Written by Muddada Shyam Sunder July 8, 2022July 7, 2025
Server Management Everything About Server Management Software in 2025 With technologies like multi-cloud environments fueling the growth and operations of all global businesses, these servers must remain in their best possible condition. Businesses have moved towards automating the performance monitoring of their system health through dedicated software called Server Management Software. Server management software helps businesses optimize their existing IT infrastructure. Furthermore, it also […] Written by Pon Vijaya Raghvan July 8, 2022July 7, 2025
Software License Management A Comprehensive Guide to Software License Management in 2025 Software License Management (SLM) is pivotal for optimizing software assets, ensuring compliance, and driving cost-effective operations. With organizations increasingly reliant on software solutions, the strategic management of licenses becomes paramount. However, from bolstering cost efficiency through effective license utilization to mitigating risks and enhancing operational efficiency, they now have the tools to navigate software licenses […] Written by Manish Mohan July 8, 2022January 3, 2025
Infraon Assets How well are you handling your software it asset management? The process of managing software assets has become challenging. It requires a lot of work to track each asset’s lifecycle, from the time it has been acquired and installed until renewal or disposal, given the number of software programs even small-sized businesses utilize. IT, Ops, and business teams are under increased pressure to manage their […] Written by Ganesh Prabhakaran S July 8, 2022June 18, 2025
Infraon Assets Are you looking to establish yourself as a Managed IT Service Provider? Here’s what you need to know before setting up your company! As an IT service provider, you must walk a fine line between generating revenue and maintaining your team while providing the best possible service for your clients. However, you must have a sufficient budget and develop long-term strategies to attain all of these. Furthermore, when you’re operating on a break-fix model, all these tasks can […] Written by Satish Kumar July 7, 2022July 14, 2025
ITOps Network Monitoring System Link Monitoring: A Comprehensive Guide to Network Optimization As a network admin, you always want to ensure a seamless flow of data between your network systems. But how do you make sure that the messaging link to another network system is functioning correctly? Enter link monitoring—a powerful solution that unlocks unparalleled network visibility and performance optimization. In this blog, we look into the […] Written by Nithin E July 6, 2022July 9, 2025
Customer Success Customer Success vs. Customer Service: Key differences In today’s highly competitive world of SaaS solutions and B2B services, the phrases customer success vs. customer service are tossed about like cards on a poker table. Both are necessary for a company’s or brand’s success. Customer success and customer support differ in their approach: one is proactive, while the other is reactive. Using these […] Written by Chandana July 5, 2022July 14, 2025
Customer Success Is Customer Success cutting-edge in the age of B2B and SaaS? It’s no secret that expanding your company requires a solid product and a good sales and marketing team. However, to maintain this growth, you must stay ahead of the game in this constantly evolving industry by implementing effective customer success strategies that foster long-term relationships and customer loyalty. In the SaaS and B2B worlds, Customer […] Written by Sanjiv Vaigankar July 1, 2022June 18, 2025
Infraon Assets Hardware vs. IT vs. Software Asset Management – Why the need for specific asset monitoring tools? Hardware asset management (HAM), IT asset management (ITAM), and software asset management (SAM) are all closely related fields that deal with the maintenance of IT assets in an enterprise. In the context of Hardware vs. Software vs. IT asset management, it’s essential to understand how each plays a unique role in tracking and managing the […] Written by Chandana June 30, 2022July 14, 2025
Customer Success Can RMM be the game-changer in terms of boosting employee productivity? As a business owner, you’re well aware of the numerous IT challenges that your company faces. But sometimes, it’s easy to forget just how important and how crucial it is to overcome them until it’s too late. After all, IT can be a double-edged sword; the very systems used to streamline your business operations can […] Written by Shafiq Muhammad June 28, 2022July 7, 2025
