BMC Helix ITSM (Information Technology Service Management) is a powerful and comprehensive platform designed to streamline and optimize IT operations within an organization. With its advanced capabilities and user-friendly interface, it has become a leading ITSM solution on the market. However, as with any technology solution, the cost is a major consideration for businesses adopting BMC Helix ITSM. We will explore the features of BMC Helix ITSM in 2023 and provide an overview of the factors impacting the cost of implementation.
Related article: Jira ITSM Pricing Plan & Cost Guide
ITSM – Key Features and Pricing
ITSM helps align the delivery of IT services with the needs and goals of the business. ITSM helps organizations manage their IT services in a structured and efficient manner, improving their service quality and reducing costs.
Pricing for ITSM software can vary depending on the features and functionality provided. Many ITSM tools are offered as a software-as-a-service (SaaS) model, with pricing typically based on the number of users or the level of service required. Some ITSM solutions offer a free tier with limited functionality, while others charge a monthly or annual fee for access to more advanced features and support.
Key features of ITSM software typically include incident management, change management, problem management, asset management, and service catalog management.
- Incident management involves logging and resolving issues reported by users or detected by monitoring systems.
- Change management involves managing the process of making changes to IT systems and ensuring that changes are planned and implemented in a controlled manner.
- Problem management involves identifying and resolving the root cause of recurring issues.
- Asset management involves tracking and managing the hardware and software assets used by the organization.
- Service catalog management involves defining and publishing the IT services offered by the organization and providing a portal for users to request those services.
Other features included in ITSM software include service level management, which involves defining and monitoring Service Level Agreements (SLAs), Knowledge Management, and Reporting and Analytics. Essentially, ITSM software provides organizations with a comprehensive set of tools for managing their IT services and ensuring that they are meeting the needs of the business.
What is BMC Helix ITSM, and how it helps?
BMC Helix ITSM is a comprehensive IT service management solution that effectively helps organizations manage their IT operations and service delivery processes. It provides a unified platform that enables IT teams to streamline their workflows, automate repetitive tasks, and deliver high-quality services to their customers.
BMC Helix ITSM is designed to support the ITIL (Information Technology Infrastructure Library) framework, a set of best practices for IT service management. It offers a range of customizable modules and features. Some key modules of BMC Helix ITSM include incident management, change management, problem management, asset management, and service level management.
With BMC Helix ITSM, IT teams can automate their service management processes, reduce manual efforts, and improve service delivery speed and quality. It enables teams to quickly prioritize and resolve incidents and problems, track and manage changes, and maintain accurate and up-to-date information about IT assets and configurations.
BMC Helix ITSM also provides advanced analytics and reporting capabilities that help organizations gain insights into their IT operations and identify areas for improvement. It offers real-time dashboards and customized reports to help teams track key performance metrics, identify trends and patterns, and make data-driven decisions.
In addition to its core ITSM capabilities, BMC Helix ITSM integrates with other BMC solutions, such as
BMC Helix Discovery and BMC Helix Remedyforce, to provide a more comprehensive IT management solution.
BMC Helix ITSM is a powerful tool for IT teams to improve service delivery processes, enhance customer satisfaction, and drive business value. Its comprehensive features, advanced analytics, and integration capabilities make it ideal for organizations of all sizes and industries that need a reliable and scalable IT service management solution. However, BMC Helix ITSM pricing is only available if specifically requested, leaving no room for comparison with similar products.
BMC Helix ITSM Advantages and Disadvantages
BMC Helix ITSM is a comprehensive IT service management platform offering various features and capabilities to help organizations manage their IT infrastructure and services. However, like any software platform, it has its advantages and disadvantages.
Advantages of BMC Helix ITSM:
- Comprehensive service management: BMC Helix ITSM offers a range of features and capabilities for IT service management, including incident management, problem management, change management, service request management, and more within a single platform.
- Customization: BMC Helix ITSM can be customized to meet an organization’s specific needs. It offers a range of configuration options that allow users to tailor the platform to their requirements, including custom fields, workflows, and business rules.
- Integration: BMC Helix ITSM can be integrated with other BMC software solutions and third-party tools.
- Analytics and reporting: BMC Helix ITSM offers robust analytics and reporting to provide insights into service performance, trends, and areas for improvement.
Disadvantages of BMC Helix ITSM:
- Complexity: BMC Helix ITSM is a complex platform that can be difficult to navigate and use for unfamiliar users. It requires significant training and expertise to use effectively.
- Cost: BMC Helix ITSM is a high-end, expensive solution to implement and maintain. It can be a barrier for smaller organizations or those with limited budgets.
- Implementation time: Implementing BMC Helix ITSM can be time-consuming and requires significant planning, resources, and expertise, resulting in delays and disruption to IT services during the implementation process.
The Final Verdict on BMC Helix ITSM Pricing
BMC Helix ITSM is a popular IT service management solution that offers a range of features and functionalities to manage IT services efficiently. While it has received positive reviews for its capabilities, the lack of pricing information is a major factor that has drawn some criticism.
BMC Helix ITSM is known for its high pricing, which can be a barrier for smaller organizations or those with limited budgets. The cost of the solution can vary depending on the organization’s size, the number of users, and the specific features required. However, BMC Helix ITSM does not offer pricing information for this product or service. It is a further challenge to compare it with its competitors.
An alternative is Infraon ITSM, a cloud-based IT service management solution offering a range of features at a lower cost. Infraon ITSM provides organizations of all sizes with a flexible and scalable solution that can be customized to meet their needs.
In addition to its affordability, Infraon ITSM offers several other advantages over BMC Helix ITSM. For example, Infraon ITSM is user-friendly and easy to navigate, which can be a significant benefit for organizations without dedicated IT staff. Its integrations with other tools and services also make it a more comprehensive solution for managing IT services.
Another advantage of Infraon ITSM is its focus on customer support. The company offers a dedicated support team that is available 24/7 to assist with any issues or questions that may arise. This level of support can be invaluable for organizations that rely heavily on their IT infrastructure and must ensure that problems are resolved quickly and efficiently.
While BMC Helix ITSM may be a powerful solution for managing IT services, its pricing challenges can be a deterrent for many organizations. Infraon ITSM offers a transparent and more affordable alternative that provides a range of features and capabilities with its user-friendly interface, comprehensive integrations, and dedicated support team. Infraon ITSM is a compelling choice for organizations looking to improve their IT services management.
Frequently Asked Questions
Who are some BMC Helix ITSM competitors?
BMC Helix ITSM is a popular IT service management (ITSM) platform that provides businesses with tools and functionalities to manage their IT services effectively. However, several other ITSM platforms in the market offer similar features and compete with BMC Helix ITSM. Here are some of BMC Helix ITSM competitors:
- ServiceNow: ServiceNow is a cloud-based ITSM platform that offers a range of functionalities, including incident management, problem management, change management, and asset management. It also provides workflow automation, reporting, and analytics capabilities.
- Jira Service Desk: Jira Service Desk is a popular ITSM platform that provides features such as incident management, problem management, change management, and asset management. It is also integrated with other Atlassian tools, such as Jira Software and Confluence, to provide a seamless experience.
- Cherwell Service Management: Cherwell Service Management is an ITSM platform that offers features such as incident management, problem management, change management, and asset management. It also provides a self-service portal and reporting capabilities.
- Zendesk: Zendesk is a customer service platform that provides ITSM functionalities such as incident management, problem management, change management, and asset management. It also offers an end-user self-service portal and a knowledge base for internal and external stakeholders.
- Infraon ITSM: Infraon ITSM is a cloud-based ITSM platform that offers incident management, problem management, change management, asset management, and more. It is scalable and customizable to meet an organization’s specific needs.
Other notable ITSM platforms include ManageEngine ServiceDesk Plus, Ivanti ITSM, and SysAid. When selecting an ITSM platform, it is crucial to evaluate the features and capabilities most important to your business needs and compare them with different vendors’ offerings.
Related blog: Best Lansweeper Alternatives and Competitors in 2023
Who is Infraon for?
Infraon ITSM is suitable for organizations of all sizes and in various industries. It can help improve IT operations’ efficiency, enhance customer satisfaction, and ensure compliance with industry best practices. It is an end-to-end solution that covers all aspects of IT service management, from incident management and problem resolution to change management and asset tracking. It benefits organizations with significant IT infrastructure and the need to manage many IT services and devices.
Infraon ITSM can benefit a variety of stakeholders within an organization by streamlining their workflows and improving the efficiency of their IT operations. It also benefits organizations looking to improve compliance with ITIL best practices. Infraon ITSM is designed to align with ITIL principles and can help organizations to implement ITIL processes more effectively.