Ensure single-click resolution for over 80% of tickets &
proactively manage the IT service ecosystem.
Accuracy for AI-led email-to
Single-click ticket resolution
Reduced L1 & L2 workforce
Improved resolution efficiency
Identify, correlate & manage IT events with easy-to-use release management features
Deploying ITSM tools is a costly and stressful process. Inefficient communication and coordination between teams result in a slow and inconsistent service desk.
Agents and business users struggle to meet SLAs, and there is a lack of predictive analytics to identify patterns and anticipate potential service issues.
Infraon ITSM is an integrated Pink Elephant-certified platform
to streamline and accelerate the IT service management
lifecycle. Leverage a proprietary AI bot that understands and
responds to user queries/requests in a human-like manner
while doubling up as a real-time knowledge base.
Drag & Drop Workflow Automation Tool With Self-Service Options
Single-Click Resolution For Over 80% Of Tickets
Ready-To-Use ITIL V.4-Aligned Service Desk Platform Without Internal/External Engineers.
AI Bot To Blaze Through Daily ITSM Tasks In A Matter Of Seconds.
Infraon ITSM is an integrated platform to support your entire ITSM journey with workflow automation. It has the rare distinction of being certified as ITILv3 compatible for 13 processes by Pink Elephant.
Infraon ITSM equips your DevOps, IT, and business teams with workflow automation to respond to incidents or other issues 24X7. No more ineffective problem management.
Infraon ITSM is a future-proofed platform - powered by the latest AI technologies. Our intelligent AI bot can help automate repetitive tasks, answer queries, monitor tasks, and more.
Good communication is key for success and strong relationships. Clear communication reduces conflicts and enhances productivity. Improving communication skills helps personal and professional growth.
Remote access software is a platform that allows users to remotely access a device- it could be a laptop, networking device, server or application that is being accessed by a remote user.
If you are SMB/Startup looking for a basic ticketing system to support your internal/external customer then you may choose our Essential Plan which contains an incident management system integrated with KB, standard workflows, dashboards, and analytics, which is also integrated with fixed assets. We have a $8/month per agent special offer for companies with 3 agents.
If you are an organization looking for custom workflows but still like to manage only with tickets/incident management then you can go for Standard Plan, which includes an incident management system with additional features like automated workflows and agent-based IT asset management. The standard includes all the features of the essential plan too.
The Professional Plan is for a little larger organization that like to implement more advanced ITIL practices like Change Management, Problem Management, and Release Management and also needs an agent/agentless Infrastructure asset management system that can help manage assets like network devices, servers, routers, etc., integrated with all the features of ITSM.
Larger enterprises looking for custom security, integrations, and dedicated instances can contact us for a customized quote.
Yes. You can choose our Essential Plan, which includes three users for as low as $8 per month/per user.
Of course. We offer volume discounts on all our plans. The more users, the more the discount.
14 days and you will get a chance to try all the features of Infraon ITSM
No, we need your credit card only during the production activation.
We are hosted on AWS and use AES 256 encryption for all sensitive information. We are also a SOC-2 and GDPR-compliant organization.
You can use your credit card or contact us for other modes of payment.
Yes, we give a 20% additional discount. Please mail your organization registration details to firstname.lastname@example.org.