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ITSM Platform

Service Desk

The Helpdesk

that boosts

Productivity and Saves Time

Ensure single-click resolution for over 80% of tickets &
proactively manage the IT service ecosystem.

14 days free trial

An award-winning platform. Loved by customers.

What our clients say about
the impact of Infraon ITSM

%

Accuracy for AI-led email-to
-incident automation

%

Single-click ticket resolution

%

Reduced L1 & L2 workforce
experience

%

Improved resolution efficiency

Features

Incident Management

Integrated incident management tools for quicker resolutions

Change Management

Minimize service disruptions while making changes to critical systems

Problem Management

Manage the problem lifecycle with root cause analysis

Service Request

Drive complete user satisfaction with ITIL-aligned service desk features

Task Management

Improve user productivity & satisfaction with task management features

Release Management

Identify, correlate & manage IT events with easy-to-use release management features

Service(SLA)

Foster operational efficiency with codeless service cataloging features

Knowledge Management

Let users control their ITSM journeys with consolidated Knowledge-base features

Move Beyond Legacy ITSM Solutions Upcoming Feature

Bad ITSM tools lower
service performance.

Deploying ITSM tools is a costly and stressful process. Inefficient communication and coordination between teams result in a slow and inconsistent service desk.

Agents and business users struggle to meet SLAs, and there is a lack of predictive analytics to identify patterns and anticipate potential service issues.

A low-code, collaborative
workspace platform to elevate your ITSM performance

Infraon ITSM is an integrated Pink Elephant-certified platform
to streamline and accelerate the IT service management
lifecycle. Leverage a proprietary AI bot that understands and
responds to user queries/requests in a human-like manner
while doubling up as a real-time knowledge base.

Customizable

Drag & Drop Workflow Automation Tool With Self-Service Options

Quick Resolution

Single-Click Resolution For Over 80% Of Tickets

AI Driven

Ready-To-Use ITIL V.4-Aligned Service Desk Platform Without Internal/External Engineers.

AI Driven

AI Bot To Blaze Through Daily ITSM Tasks In A Matter Of Seconds.

Other Features

  • Empower employees with an intelligent AI bot to
    monitor, manage, and complete their daily ITSM tasks

  • Automate changes & releases for faster rollout with
    auto-ticket assignment & SME discovery

  • Enable custom service cataloging to accelerate request
    creation & fulfillment

  • Track & resolve multi-department issues – with 24X7
    omnichannel support

  • Rapidly connect with external APIs to harness out-of
    -the-box functionalities

One workspace to unite IT, business
teams, vendors & customers

Automate Your Workflows

Infraon ITSM is an integrated platform to support your entire ITSM journey with workflow automation. It has the rare distinction of being certified as ITILv3 compatible for 13 processes by Pink Elephant.

Unleash The Power Of Unified Service

Infraon ITSM equips your DevOps, IT, and business teams with workflow automation to respond to incidents or other issues 24X7. No more ineffective problem management.

AI-Driven ITSM Experiences

Infraon ITSM is a future-proofed platform - powered by the latest AI technologies. Our intelligent AI bot can help automate repetitive tasks, answer queries, monitor tasks, and more.

Do more with ITSM than ever before

Good communication is key for success and strong relationships. Clear communication reduces conflicts and enhances productivity. Improving communication skills helps personal and professional growth.

FAQs

Remote access software is a platform that allows users to remotely access a device- it could be a laptop, networking device, server or application that is being accessed by a remote user.

If you are SMB/Startup looking for a basic ticketing system to support your internal/external customer then you may choose our Essential Plan which contains an incident management system integrated with KB, standard workflows, dashboards, and analytics, which is also integrated with fixed assets. We have a $8/month per agent special offer for companies with 3 agents.

If you are an organization looking for custom workflows but still like to manage only with tickets/incident management then you can go for Standard Plan, which includes an incident management system with additional features like automated workflows and agent-based IT asset management. The standard includes all the features of the essential plan too.

The Professional Plan is for a little larger organization that like to implement more advanced ITIL practices like Change Management, Problem Management, and Release Management and also needs an agent/agentless Infrastructure asset management system that can help manage assets like network devices, servers, routers, etc., integrated with all the features of ITSM.

Larger enterprises looking for custom security, integrations, and dedicated instances can contact us for a customized quote.

Yes. You can choose our Essential Plan, which includes three users for as low as $8 per month/per user.

Of course. We offer volume discounts on all our plans. The more users, the more the discount.

14 days and you will get a chance to try all the features of Infraon ITSM

No, we need your credit card only during the production activation.

We are hosted on AWS and use AES 256 encryption for all sensitive information. We are also a SOC-2 and GDPR-compliant organization.

You can use your credit card or contact us for other modes of payment.

Yes, we give a 20% additional discount. Please mail your organization registration details to sales@infraon.io.