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IT Change Management: Process, Lifecycle, Best Practices & Examples 

What Is IT Change Management?  IT change management refers to the disciplined handling of modifications made to production IT systems, services, and infrastructure. These modifications may involve software releases, configuration updates, infrastructure upgrades, or policy adjustments. The goal centers on reducing service disruption while keeping accountability, traceability, and governance intact throughout the change journey.  Within IT service management, change management functions […]
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8 Best AIOps Tools for Modern IT Teams in 2026 

IT operations teams deal with growing system volume, faster release cycles, and tighter service expectations. Traditional monitoring tools generate large alert volumes, yet teams still spend hours sorting signal from noise under pressure. Manual triage slows response time, while disconnected tools stretch incident handling and service recovery.  AIOps tools apply machine learning and statistical models to operational data so […]
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Top 8 IT Operations Management Tools in 2026

What Are IT Operations Management Tools? IT Operations Management tools support day-to-day oversight of infrastructure, applications, networks, and the services that depend on them. These platforms focus on visibility, issue detection, and response workflows tied to uptime and service continuity. Modern ITOM platforms combine monitoring, event handling, asset awareness, and operational workflows within a shared […]
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How AIOps Transforms IT: Use Cases, ROI & Future of Automation

How AIOps Helps the IT Sector?  AIOps shifts IT operations into a model driven by pattern recognition, automation, and predictive insights. Modern environments generate streams of logs, metrics, traces, events, and tickets at a pace that outruns traditional monitoring. Teams require systems that correlate signals, forecast failures, and trigger actions before service interruptions spiral into outages.   AIOps brings […]
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  1. Incident Management
  2. ITSM

How to choose the right Incident Management software?

Software programs known as incident management software assist organizations in managing occurrences, tracking and monitoring incident response activity, and evaluating the performance of their incident response teams. They are crucial to any organization’s incident response strategy and can aid teams in coordinating their efforts, getting in touch with key stakeholders, and preserving their work. To […]
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  1. ITSM
  2. AI
  3. AIOps

How can AI-powered ITSM Software Solutions put an end to nightmarish incidents?

Unmanageable incidents are what nightmares are made for – as far as ITOps managers and their teams are concerned. Sometimes, risks become issues. Other times, incidents turn into problems. Any of these could lead to disastrous consequences, such as security breaches, unexpected data risks, and unplanned application downtimes, which directly impact the organization. This is where […]
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  1. IT Ticket

Reduce IT Tickets without impacting end user productivity

In today’s technology-dependent world, businesses must keep their IT infrastructure running smoothly. However, resolving IT tickets can be time-consuming and costly and can significantly impact end-user productivity. This article will discuss how businesses can reduce IT tickets without impacting end-user productivity. We’ll explore how IT departments can leverage technology, enhance processes, and optimize resources in […]
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  1. Incident Response
  2. ITSM

6 Phases for Better Incident Response SANS

Incident response is a critical component of every comprehensive security program. Knowing how to respond appropriately to security incidents is essential for any organization. This article will discuss the six phases of incident response and how they can help organizations better protect their networks and data from security threats.  Each phase of the incident response […]
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  1. Good Reads
  2. IT Budget
  3. IT Planning

IT Budgeting: Importance, Tips, and Best Practices

Whether you are a small non-profit business owner or an enterprise-level manufacturer, you need technology to operate. Additionally, it has become a necessary tool that directly impacts your company’s success. While technology has been a focal point for businesses, IT budgets need to shift from a project-to-project execution approach to one that is capacity-based and […]
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  1. Change Management Models
  2. ITSM

What is Change Management? Benefits, Process, and Best Practices

The worldwide digital revolution of industries necessitates enterprises to include the change in their development strategy. You might be better prepared to implement changes in your organization by comprehending the objectives, types, advantages, and difficulties of change management. Utilizing available technology to address organizational difficulties and grasp economic opportunities is the core of digital transformation. […]
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  1. ITSM
  2. Good Reads
  3. Incident Management

What is Incident Management in ITSM?

The major objective of incident management tool is to improve communication between end users and IT agents. Good incident management has self-service features that allow users to submit tickets for requests and issue reports, including automation, which is used to manage these tickets.  “Governing the life cycle of all incidents to promptly return to normal […]
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Infraon Problem Management
  1. Good Reads
  2. ITIL Software
  3. ITSM
  4. Problem Management

What is Problem Management and Other Key ITIL Processes?

A robust IT service should include the ITIL problem management process since it is crucial for the long-term supply of services. Understanding the ITIL problem management process flow is vital to any organization when numerous events coincide or the same incident occurs multiple times.  When incidents occur, productivity is hampered, and prompt solutions are offered, […]
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Key Steps for IT Service Desk When You are Struggling
  1. Service Desk
  2. Good Reads

IT Service Desk Explained: Roles, Benefits & Tools for Modern IT Teams

Unlike ad-hoc support channels, a service desk operates with defined processes. Requests enter through formal intake paths, move through categorization and assignment, and close with documented outcomes. This structure helps with accountability, reporting, and service quality measurement across IT operations.  What Is an IT Service Desk?  An IT service desk serves as the central point where users interact with IT for assistance, […]
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  1. Asset Lifecycle Management
  2. Asset Maintenance Software
  3. Asset Management
  4. Good Reads

5 Benefits of an IT Asset Disposition Plan

Introduction: Understanding IT Asset Disposition (ITAD) IT asset disposition plan (ITAD) is the process of securely managing and disposing of outdated or unwanted IT equipment, such as computers, servers, and networking devices. It ensures that sensitive data is permanently erased, hardware is either recycled or repurposed, and disposal follows environmental regulations. A proper IT asset […]
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glossary what is itsm relation to itil
  1. ITSM
  2. AI
  3. AIOps

How can AI-powered ITSM Software Solutions put an end to nightmarish incidents?

Unmanageable incidents are what nightmares are made for – as far as ITOps managers and their teams are concerned. Sometimes, risks become issues. Other times, incidents turn into problems. Any of these could lead to disastrous consequences, such as security breaches, unexpected data risks, and unplanned application downtimes, which directly impact the organization. This is where […]
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  1. ITOps
  2. Network Monitoring System

Top 7 Key Features Your Network Monitoring Software Should Have

With the covid-19 pandemic, the demand for broadband communication services has soared and experienced a 60% increase in internet traffic compared to before the crisis However, with prolonged times spent at our homes during the lockdown, continuous network connectivity has become the need of the hour for the entire world. Therefore, it is essential to […]
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