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windows patch management

10 Best Windows Patch Management Practices for 2025

Enterprises rely on regular patching to secure systems and maintain compliance. Unpatched vulnerabilities expose networks to data breaches and downtime. Implementing structured Windows patch management ensures that every device, server, and virtual endpoint stays protected and up to date. With distributed teams and hybrid IT setups, managing updates manually creates risk. Automated processes improve consistency, visibility, and control while […]
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open source hero

Open-Source Asset Management Software: Pros and Cons

Open source asset management software gives businesses the power to track, monitor, and manage physical and digital assets through customizable code. Teams can download, modify, and deploy the system on their own servers or cloud platforms without depending on a proprietary vendor. Open source asset management can be appealing to IT, facilities, and finance teams that want full visibility across […]
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server infrastructure

Understanding Server Infrastructure: Components and Importance

A well-structured server infrastructure is not just about having the right hardware in place. It is about creating a strong foundation that ensures performance, security, and reliability. Poorly designed infrastructure can lead to downtime, security breaches, and reduced efficiency. On the other hand, an optimized setup empowers businesses to scale, innovate, and meet customer demands […]
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  1. IT Asset Discovery tools

Looking to invest in an asset monitoring solution? Here are 7 niche solutions you should check out.

Before the pandemic, assets were managed through a spreadsheet or a register and were managed manually by the Asset Manager/IT Agent (in some cases). When the pandemic forced people to work out of their homes, assets management became complex. Manual allocation of assets, monitoring software licenses and upgrades, and keeping track of assets were tedious. […]
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can your it infrastructure be the cause of the low efficiency of your it operations
  1. IT Infrastructure Management

Can your IT Infrastructure be the cause of the low efficiency of your IT Operations?

IT infrastructure was often thought of as the support system of organizations. Before 2020, most IT-related investments were planned to keep up with the competitors or technology. However, these plans were executed only if the yearly budget allowed it. Covid-19 was an eye-opener for such organizations. The pandemic made businesses realize that IT was no […]
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boosting your customer
  1. Customer Success

Boosting your customer success: 3 simple yet valuable tips to make it happen  

Haven’t we often heard that creative marketing + good sales = a successful business model?   Well, yes, and no.    While sales and marketing are imperative for success, they aren’t sufficient today, when customers have limitless alternatives.   Businesses can no longer solely rely on yearly contracts or handshakes to retain business. And let’s not forget that […]
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ITAM processes
  1. ITAM

When is the right time to move out of your age-old ITAM processes?  

Approximately two years ago, the pandemic forced us to start working from the safety of our homes. Organizations purchased, distributed, and deployed services and products to support and maintain business as usual. During this rapid transition, many overlooked essential ITAM processes, shortening due diligence or, in some cases, completely ignoring them. The common issues were: […]
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network performance
  1. ITOps
  2. Network Performance Monitor

Importance of Network Performance Monitoring Tools 2025

The importance of Network Performance Monitoring Tools is even greater now because of increasing network complexity. Network management has become one of the most crucial aspects of a business. Without effective network management, it is impossible to have a productive workplace, zero downtime, and zero network failures. Network management makes high network availability a reality. […]
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Types of Network Performance Monitoring Tools
  1. ITOps
  2. Network Performance Monitor

Types of Network Performance Monitoring Tools

Modern networks are complex. Their complexity is increasing daily. As much as this complexity solves modern-day problems, it may also give rise to many. Adding to the complexity is that networks have become the backbone of an organization. With remote working increasing, organizations are relying on networking infrastructure, network performance monitoring tools and technologies.  Why […]
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TOP PICKS IN “CUSTOMER SUCCESS”

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  1. Asset Management
  2. Good Reads
  3. IT Asset Discovery tools

From Waste to Wealth: IT Asset Management’s Dollar-Saving Secrets

Effective IT Asset Management (ITAM) and IT Asset Discovery Management do two things incredibly well – it saves time and money. Now, this may sound painfully obvious to astute readers like you. Yet the harsh reality is that ITAM, while on the radar of many CTOs, CEOs, IT heads, etc., hasn’t been given due importance […]
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itops vs devops
  1. AIOps
  2. DevOps
  3. ITOps

ITOps vs DevOps: Understanding Their Roles in Modern IT Environments 

The conversation around ITOps vs DevOps continues as organizations pursue agile development and responsive service delivery. While both practices share the goal of improving software and infrastructure management, they emerge from distinct historical, operational, and cultural backgrounds.  Understanding how these models differ at their core helps decision-makers choose the most suitable operating strategy and align […]
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Features of Successful Customer Facing e1669274147212
  1. Customer Service
  2. Customer Support

What is customer-facing? Customer facing roles 101

“Customer-facing” is a term used to describe activities, people, or departments that interface with customers. The opposite of customer-facing would be “internal-facing,” meaning activities, people, or departments that do not interface with customers. In a business context, customer-facing activities are typically sales-related, such as customer service, marketing, and product development. The term is also used […]
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