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self service portals

Self-Service Portals: Features, Benefits & Use Cases in IT and HR

The volume of repetitive service requests, from leave applications to password resets, grows exponentially. To manage this surge, more teams are turning to self-service portals. These platforms provide users with direct access to information, support, and tools, eliminating dependency on helpdesk agents or HR teams for routine tasks. By offering a streamlined interface, employee self-service […]
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predictive monitoring

Predictive Monitoring: AI Strategies to Reduce Downtime and Boost IT Visibility

Modern IT environments are vast, distributed, and constantly evolving. As infrastructure grows more complex, traditional monitoring tools that only react to failures fall short. Predictive monitoring changes the equation by forecasting issues before they impact performance or availability.  By combining infrastructure monitoring with real-time insights from predictive analytics, IT teams can follow intuitive steps to […]
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12270 min

Release Management: Process Steps, Tools & Best Practices for ITSM 

Software delivery can derail quickly without structure. Version mismatches, failed rollbacks, broken features, these are often symptoms of a weak or unclear release management process.  Release management brings order to the chaos by defining how features, bug fixes, and system updates move from development to production. It sets expectations, aligns timelines, and reduces deployment risk.   […]
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Barcode Technology in Healthcare Industry 2022 min
  1. Barcode Asset Management
  2. Asset Management
  3. Asset Tracking

Barcode Technology in Healthcare Industry 2025

As a critical decision-maker in a hospital, you must manage many assets daily, making inventory management time-consuming and tedious. Furthermore, you need to keep track of an ever-growing number of patients, from when they enter your healthcare facility until they pick up their prescriptions at the pharmacy. So, how do you deal with these rising […]
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Network Monitoring System and All You Need to Know in 2023.jpg 1
  1. Network Monitoring System

Network Monitoring System and All You Need to Know in 2025

As networks expand and become more complex with a variety of routers, switches, virtual servers, and wireless devices, the demand for network monitoring has remained constant. Whether you use cloud computing to deliver products or have a typical office network with limited internet connectivity, network monitoring is crucial. It continues to be critical for businesses […]
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Causes of Data Center Outages and How to Overcome Them 1
  1. Network Configuration Management
  2. Infraon IMS

Causes of Data Center Outages and How to Overcome Them

With the increasing computing requirements and complexity of data center systems, unplanned downtime has become a severe threat to enterprises in terms of process violations, revenue losses, and reputational issues. Although data center failures are quite common, it can be difficult to predict every scenario that might have a severe impact on the expansion of […]
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SNMP Ports Protocol What is it and How Does It Work 1
  1. Network Availability Monitoring Tools

SNMP Ports & Protocol – What is it and How Does It Work?

SNMP, or Simple Network Management Protocol, is a network protocol used for monitoring and managing network devices. It’s a popular choice for network management because it’s simple to set up and use. SNMP works by sending small packets of data called messages between computers. These messages can be used to monitor devices, track performance, or […]
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Service Desk Best Practices You Should Know in 2023
  1. Helpdesk Software
  2. Customer Support
  3. ITSM

Service Desk Best Practices You Should Know in 2025

Service desks are the backbone of any successful enterprise. They are responsible for ensuring that any customer requests or issues are addressed promptly and effectively. In this article, we’ll look at some service desk best practices you should be aware of in 2025. From automating processes to improving communication to investing in the right technology, […]
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Customize Service Desk Experience in Jira Service Management 2
  1. Customer Service
  2. Service Desk

Customize Service Desk Experience in Jira Service Management

In today’s digital world, it is becoming increasingly important for organizations to provide an effective customer service experience. The ability to customize the service desk experience in Jira Service Management is critical for any organization looking to create a customer-centric service experience. This article will provide an overview of how Jira Service Management can be […]
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RPA.png 1
  1. ITOps

A Beginner’s Guide to IT Operations Management Tools

Operations management is fundamental to a successful enterprise. A company can only produce products and deliver services to meet customer needs and enhance customer satisfaction with effective operations. An operations management lifecycle includes tools and technology, basic principles, best practices, and all the elements of an operations strategy. An operations manager must be able to […]
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itops 5 common it automation examples 05 ps
  1. ITOps

What is the Role of IT in Operations Management?

Whether you are a growing startup optimizing your supply chain or a multinational corporation improving cross-team collaboration and project management, understanding the role of operation management is crucial. Information technology (IT) supports this role by creating lean and efficient business operations. By automating specific tasks, IT enhances the role of operation management by accelerating workflow […]
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TOP PICKS IN “CUSTOMER SUCCESS”

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284938 min
  1. AI
  2. Asset Management
  3. Helpdesk Software
  4. ITOps
  5. ITSM
  6. Network Configuration Management

Why AI-enabled ITOPs is critical for smarter banking operations

Banks face numerous challenges, from managing vast amounts of data to ensuring robust security measures and maintaining regulatory compliance. That’s where AI in Operation Management plays a critical role—offering a powerful solution by automating routine tasks, enhancing predictive capabilities, and providing real-time insights to streamline banking operations. It’s how banks can remain competitive, secure, and […]
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All About Office Supplies Inventory Management Software
  1. Asset Management
  2. Hardware Inventory Management
  3. Inventory Management
  4. Video Blogs

All About Office Supplies Inventory Management Software

In today’s highly competitive and digital era, maintaining an accurate inventory of office supplies is crucial for a company’s success. Not only does it ensure that employees have the necessary tools to do their jobs, but it also helps keep costs down by avoiding overstocking or understocking. That’s where office supplies inventory management software comes […]
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