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AI vs. Gen AI: Breaking Down the Key Differences for 2025 

Imagine IT systems that fix themselves, customer service platforms that auto-resolve tickets, and organizations that detect and block fraud in milliseconds. This is not science fiction—it is the real-world impact of AI vs. Gen AI. While traditional AI drives automation and intelligent decision-making, Generative AI takes it further, writing reports, generating code, and crafting marketing […]
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Top Benefits of Barcode Systems for Small Business
  1. Asset Management

Top Benefits of Barcode Systems for Small Businesses in 2025

Small business owners are constantly seeking ways to run their companies as profitably as possible while reducing waste and keeping customers happy. You may achieve all these goals by implementing barcode asset tracking software, a powerful method to boost your business’s productivity and effectiveness. A barcode system for small businesses can be transformative for efficiency, […]
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  1. Customer Service
  2. Customer Support

What is customer-facing? Customer facing roles 101

“Customer-facing” is a term used to describe activities, people, or departments that interface with customers. The opposite of customer-facing would be “internal-facing,” meaning activities, people, or departments that do not interface with customers. In a business context, customer-facing activities are typically sales-related, such as customer service, marketing, and product development. The term is also used […]
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  1. Asset Management

The Top 10 Essential Asset Management System Requirements in 2025

Prioritizing the management of a company’s assets over all other management efforts is crucial. Businesses that deploy asset management systems more often see more benefits and ROI than ever. Over the years, the asset management system has enabled numerous businesses and companies to save significant money and administrative labour. For regulatory compliance reasons, asset records […]
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  1. Asset Management
  2. Infraon Assets

How to Improve Your Hospital Asset Management Plan in 2025

As a healthcare organization owner, you may often deal with issues in locating the right medical equipment, whether for an emergency, regular use, or maintenance. At the same time, from overbuying assets, such as medical devices and supplies, to replacing equipment that still has life, many hospital administrators are spending more than necessary on clinical […]
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  1. Customer Service
  2. Featured

Best practices for effective customer feedback management

Customer feedback management (CFM) collects, analyzes, and responds to customer feedback. It is a crucial part of customer experience management and helps businesses to improve their products, services, and overall customer experience. There are many different ways to collect customer feedback, including surveys, customer interviews, focus groups, and customer comment cards. Once feedback is collected, […]
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  1. Customer Service
  2. Customer Success
  3. Customer Support

Customer Service Week: Best Ideas to Celebrate on Your Budget

Every year, Customer Service Week is celebrated across the globe during the first whole week of October. The weeklong event is a time to recognize and appreciate the men and women who work in customer service. There are many ways to show appreciation for your customer service team during the week. Related article: What does […]
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Customer Satisfaction vs Customer Loyalty
  1. Customer Support

What is Customer Satisfaction Score? How to Calculate and its Benefits?

Customer satisfaction score (CSAT) is a popular measure of customer satisfaction. It is typically a number between 1 and 5, with 5 being the highest score. You can get your CSAT through surveys and use the results to help your business improve customer satisfaction ratings. Customer satisfaction is essential for companies because it can affect […]
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  1. Asset Management
  2. ITOps
  3. Remote Asset Monitoring

All You Need to Know About Telecom Asset Management Software

As a telecom business operator, you may be under significant pressure to sustain revenue growth and profitability while delivering new digital services. At the same time, maintaining an accurate view of your telecom infrastructure, assets, and equipment in multiple networks and territories also places many telecom operators at a crossroads. This is where telecom asset […]
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Importance of tracking software licenses with IT asset management software
  1. Asset Management
  2. ITAM
  3. Software License Management

Importance of Tracking Software Licenses with IT Asset Management Software

IT Asset Management (ITAM) software is essential for streamlining and automating the management of IT assets. It offers significant advantages, including tracking software licenses, compliance maintenance, cost savings, improved planning, risk management, and increased operational efficiency. Discover the importance of ITAM software and explore why Infraon’s IT Asset Management solution stands out in optimizing resources, […]
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  1. AIOps
  2. Network Monitoring System

The Future of Network Monitoring: AIOPS Trends to Watch in 2025

Network monitoring is the process of continuously scrutinizing a computer network for failures or deficiencies to ensure availability and performance. AIOps (Artificial Intelligence for IT Operations) is an umbrella term for the integration of artificial intelligence (AI) technologies into network operations. It involves using machine learning, analytics, and big data to automate and enhance IT […]
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  1. Workflow Automation

Workflow Automation Tools for SME Growth in 2025

In today’s fast-paced business world, workflow automation for small businesses is no longer a luxury—it’s a necessity. Small business owners often juggle countless repetitive tasks like tracking expenses, managing invoices, and reconciling accounts. These time-consuming processes can slow growth and reduce productivity. Automation is the solution. By streamlining tedious operations, automation frees up valuable time, […]
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