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IT Change Management: Process, Lifecycle, Best Practices & Examples 

What Is IT Change Management?  IT change management refers to the disciplined handling of modifications made to production IT systems, services, and infrastructure. These modifications may involve software releases, configuration updates, infrastructure upgrades, or policy adjustments. The goal centers on reducing service disruption while keeping accountability, traceability, and governance intact throughout the change journey.  Within IT service management, change management functions […]
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8 Best AIOps Tools for Modern IT Teams in 2026 

IT operations teams deal with growing system volume, faster release cycles, and tighter service expectations. Traditional monitoring tools generate large alert volumes, yet teams still spend hours sorting signal from noise under pressure. Manual triage slows response time, while disconnected tools stretch incident handling and service recovery.  AIOps tools apply machine learning and statistical models to operational data so […]
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Top 8 IT Operations Management Tools in 2026

What Are IT Operations Management Tools? IT Operations Management tools support day-to-day oversight of infrastructure, applications, networks, and the services that depend on them. These platforms focus on visibility, issue detection, and response workflows tied to uptime and service continuity. Modern ITOM platforms combine monitoring, event handling, asset awareness, and operational workflows within a shared […]
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How AIOps Transforms IT: Use Cases, ROI & Future of Automation

How AIOps Helps the IT Sector?  AIOps shifts IT operations into a model driven by pattern recognition, automation, and predictive insights. Modern environments generate streams of logs, metrics, traces, events, and tickets at a pace that outruns traditional monitoring. Teams require systems that correlate signals, forecast failures, and trigger actions before service interruptions spiral into outages.   AIOps brings […]
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  1. Network Management

Data Center Network: Definition, Importance, and Core Components

Although data centers play a crucial role in modern networking, their status has evolved throughout time. While many businesses still rely on on-premises data center networking, the emergence of cloud environments and services has made it necessary for businesses to update their data centers. To ensure high data center network performance and service delivery in […]
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  1. ITOps
  2. Customer Service
  3. SaaS

Why SaaS equilibrium is crucial to surviving the recession

At this point, there’s no dilly-dallying about what’s coming. If you’ve noticed, LinkedIn feeds seem full of confusion and distress. Experts say they predicted it. Companies are close to pushing the panic button. So, let’s talk about the current recession. More importantly, let’s discuss how your company’s relationship with SaaS tools could be a make-or-break […]
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server management
  1. Server Management

What is Server Management? Everything Need to Know

What is Server Management?  Server management includes all the monitoring and maintenance necessary to keep your server running reliably and optimally. Server management also includes managing hardware, software, security, and backups. The main goals of server management are: Server Management Basics Servers are equipped with cooling systems and thermometers, making it easy to manage them […]
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Secure Remote Access Software
  1. Remote Access

Secure Remote Access Software: Everything You Need to Know

What is Remote Access Software? Remote desktop software, also known as remote access applications or remote access software, allows you to remotely access and work on any computer from a remote location.  Remote access applications are very useful in many situations, such as executing codes, troubleshooting computer problems, and managing your office network remotely from […]
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API Monitoring
  1. API Monitoring

What is API Monitoring? A Complete Guide

What is API Monitoring? API monitoring is a holistic approach to monitoring the availability, responsiveness, and performance of application programming interfaces (APIs). It helps identify application failures, dependent services or website failures, and outages or poor performance of API calls. How does API monitoring work? API monitoring uses a remote computer to send requests to […]
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Hardware Inventory Management
  1. Hardware Inventory Management
  2. Asset Management

Hardware Inventory Management – A Complete Guide

What is hardware inventory management? Hardware inventory management is tracking and managing the physical assets and equipment used in an organization. It involves identifying, counting, and maintaining records of all hardware items, such as computers, servers, tools, and other equipment. This includes monitoring the location, quantity, and status of each item, as well as keeping […]
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problem management
  1. Problem Management

What is Problem Management? All you Need to Know

What is problem management? Problem management is a systematic process of identifying and resolving incidents in IT services. As a core component of ITSM frameworks, problem management acts as the foundation for an effective incident resolution strategy by providing a structure to define, identify and analyze patterns in incidents in order to discover their root […]
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A Comprehensive Guide to IT Asset Management
  1. Asset Management
  2. ITAM
  3. Video Blogs

A Comprehensive Guide to IT Asset Management

In this technology-driven landscape, the efficient management of IT assets has become pivotal for organizational success. Enter IT Asset Management ITAM, a strategic practice that navigates the complexities of overseeing and optimizing a wide spectrum of IT resources. In this blog, let’s understand the core facets of ITAM, from its definition and benefits to its […]
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aiops tools hero
  1. AIOps

8 Best AIOps Tools for Modern IT Teams in 2026 

IT operations teams deal with growing system volume, faster release cycles, and tighter service expectations. Traditional monitoring tools generate large alert volumes, yet teams still spend hours sorting signal from noise under pressure. Manual triage slows response time, while disconnected tools stretch incident handling and service recovery.  AIOps tools apply machine learning and statistical models to operational data so […]
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How To Respond To An Angry Customer
  1. Customer Success

How to Turn an Angry Customer into a Happy Customer in 2025

Many factors—some justified, some not—cause customers to become rude or angry. As a customer service representative, you will probably encounter irritated or angry customers from time to time because you are in business to serve your customers. 95% of dissatisfied customers share their negative experiences with others personally or through social media/review sites. So, knowing how […]
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