Achieve ITSM Efficiency with IT Manager & MSP Collaboration The IT ecosystem has seen unprecedented changes in recent years. With the advent of cloud computing, distributed architectures, and continuous technological innovations, managing and delivering ITSM efficiency has become complex. This complexity has made the collaboration between IT managers and ITSM Managed Services Providers (MSPs) increasingly crucial. Related blog: How MSPs play an invaluable role […] Written by Deepak Gupta February 22, 2024July 4, 2025
AI-Helpdesk: Beyond Tech Glitches to Customer Delight and Happiness The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. AI helpdesk software now plays a significant role in shaping a customer’s perception of a brand. The modern AI helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard. […] Written by Deepak Kumar S September 25, 2023July 15, 2026
Fraud prevention and detection: ITSM’s role in banking security Have you noticed a surge in banking fraud lately? It’s not just about financial losses; it’s also about eroding trust of customers. In our digital age, where online transactions and electronic banking are on the rise, Is it creating opportunities for fraudsters? According to SEON’s ‘Global Banking Fraud Index 2023,’ the global neobank market witnessed […] Written by Soumya Nandhakumar October 17, 2023July 2, 2026
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022June 24, 2026
Good Reads Incident Management ITSM Incident Management Process: Complete Guide, Flow & Best Practices What Is an Incident Management Process? An incident management process is a structured set of procedures that IT teams follow to detect, log, investigate, and resolve unplanned disruptions to services or systems. The goal is straightforward: restore normal service operations as quickly as possible while minimizing the impact on business operations and end users. In […] Written by Deepak Gupta April 3, 2026April 3, 2026
Asset Management ITAM Top 10 IT Asset Management Tools for 2026: Compare Features, Pricing & ROI In 2026, asset visibility holds a central role in IT planning. Teams track laptops, servers, mobile devices, SaaS subscriptions, cloud resources, contracts, warranties, and retirement records while supporting hybrid users and distributed offices. A modern IT asset management platform turns scattered records into one working system for finance, IT, security, procurement, and service operations. That […] Written by Soumya Nandhakumar March 31, 2026May 19, 2026
Network Availability Monitoring Tools Network Configuration Management Network Management Network Monitoring System Network Performance Monitor Network Topology Network Topology: Types, Diagrams, Tools & Enterprise Best Practices What Is Network Topology? Network topology describes how devices, connections, and data flows are arranged in a network. It is the blueprint of your network infrastructure. Both matter because they affect performance, scalability, and security. A well-designed topology ensures data reaches its destination quickly and reliably. A poor design creates bottlenecks, security gaps, and troubleshooting […] Written by Deepak Kumar S March 26, 2026July 2, 2026
ITSM What Is Enterprise Service Management (ESM)? A Complete Guide for Modern Enterprises So, what is ESM in plain terms? Think of Enterprise Service Management as taking the same efficient, structured approach that IT uses to manage tickets and applying it to the entire company. It’s the practice of using service management principles to support every business function, from HR and finance to facilities and procurement. In essence, […] Written by Sudhakar Aruchamy March 24, 2026April 7, 2026
AI Good Reads ITSM What Is Artificial Intelligence in ITSM? Artificial Intelligence in ITSM What if your IT service desk could learn from every ticket, predict problems before they happen, and automate the routine work that bogs your team down? That’s the promise of bringing artificial intelligence in ITSM. It’s about infusing your existing processes with smart technology that learns from data, makes decisions, and […] Written by PRAVEEN SINHA March 18, 2026March 23, 2026
ITSM ITSM vs. ITOM: Differences, Use Cases & Collaboration Benefits What Is ITSM (IT Service Management)? ITSM VS ITOM IT Service Management (ITSM) focuses on delivering and managing IT services for end users. It provides frameworks and processes that ensure users receive the support they need while IT teams maintain consistency and quality. ITSM is about the service experience rather than the underlying infrastructure. Core […] Written by Deepak Kumar S March 17, 2026March 23, 2026
Asset Management Software License Management Software License Management: Types, Tools & Best Practices For anyone managing a company’s software stack, there’s a silent but constant question: do we actually know what we own? Software license management is the answer. It’s the simple, structured practice of knowing exactly what software you have, how you bought it, who is using it, and whether that use matches what you’re paying for. […] Written by satishkumar March 12, 2026May 29, 2026
Good Reads IT Operation Management (ITOM) ITIL Software IT Operations Management ITIL: A Complete Guide to the ITIL Framework & ITOM Best Practices (2026) What Is IT Operations Management in ITIL? IT Operations Management ITIL (ITOM) refers to the activities, processes, and tools used to manage and maintain an organization’s IT infrastructure. In the ITIL framework, ITOM focuses on ensuring that technology components like servers, networks, applications, and data centers run reliably and efficiently on a day-to-day basis. Definition […] Written by Sudhakar Aruchamy March 5, 2026June 24, 2026
Change Management Models Good Reads IT Change Management: Process, Lifecycle, Best Practices & Examples What Is IT Change Management? IT change management refers to the disciplined handling of modifications made to production IT systems, services, and infrastructure. These modifications may involve software releases, configuration updates, infrastructure upgrades, or policy adjustments. The goal centers on reducing service disruption while keeping accountability, traceability, and governance intact throughout the change journey. Within IT service management, change management functions […] Written by Deepak Kumar S February 12, 2026February 13, 2026
AIOps 8 Best AIOps Tools for Modern IT Teams in 2026 IT operations teams deal with growing system volume, faster release cycles, and tighter service expectations. Traditional monitoring tools generate large alert volumes, yet teams still spend hours sorting signal from noise under pressure. Manual triage slows response time, while disconnected tools stretch incident handling and service recovery. AIOps tools apply machine learning and statistical models to operational data so […] Written by PRAVEEN SINHA February 6, 2026March 23, 2026
IT Operation Management (ITOM) Top 8 IT Operations Management Tools in 2026 What Are IT Operations Management Tools? IT Operations Management tools support day-to-day oversight of infrastructure, applications, networks, and the services that depend on them. These platforms focus on visibility, issue detection, and response workflows tied to uptime and service continuity. Modern ITOM platforms combine monitoring, event handling, asset awareness, and operational workflows within a shared […] Written by Sudhakar Aruchamy January 21, 2026June 24, 2026
AIOps How AIOps Transforms IT: Use Cases, ROI & Future of Automation How AIOps Helps the IT Sector? AIOps shifts IT operations into a model driven by pattern recognition, automation, and predictive insights. Modern environments generate streams of logs, metrics, traces, events, and tickets at a pace that outruns traditional monitoring. Teams require systems that correlate signals, forecast failures, and trigger actions before service interruptions spiral into outages. AIOps brings […] Written by PRAVEEN SINHA December 31, 2025December 31, 2025
